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Ryan Leslie Male Atlanta United States DealerRater: Recommend

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Reputation Management

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Reputation Management Us…

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Ryan Leslie's ADM Discussions

DealerRater is looking for a few STARS...

Started Mar 19, 2013 0 Replies 1 Like

Product Manager, Dealer Programs & ToolsWaltham, MA Are you passionate about cars? Then come work for DealerRater. We are a hard-working, entrepreneurial group that is proud to have been…Continue

Businesses Lose Control of Their Info on Google Places

Started Oct 14, 2011 0 Replies 0 Likes

Businesses Lose Control of Their Info on Google Places…Continue

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Erika Kay Simms and Ryan Leslie are now friends

Oct 27, 2014

Ralph Paglia left a comment for Ryan Leslie

"Ryan, thanks for your comments regarding our conversation... I truly believe that the auto industry in North America is a unique cultural mosaic and made up of an amazingly high percentage of exceptional people. Being part of this community includes…"

Aug 8, 2014

Ryan Leslie left a comment for Ralph Paglia

"Thank you for your time yesterday Ralph. You are truly a gentleman and a tremendous asset to all who know you! I can't thank you enough for sharing your professional opinion and offering your personal friendship. You are a unique entity in this…"

Aug 8, 2014

Ryan Leslie commented on Ralph Paglia's blog post Which Review and Ratings Sites Should My Car Dealership Use?

"Well, at least you're consistent Alexander."

Jun 3, 2014

Ryan Leslie commented on Ralph Paglia's blog post Which Review and Ratings Sites Should My Car Dealership Use?

"I wish I could find the statement and give proper credit to the person that said it, but somewhere in the original thread it was said that the dealers that are winning business due to their efforts already know it works. The ones that are losing…"

Jun 3, 2014

Ryan Leslie commented on Ralph Paglia's blog post Dataium: Car Dealers With Online Reviews Get 530% Higher Conversion Rate

"Cherie, Let me clarify. There is a lot more to filtering reviews than just the IP address. It is used, but it isn't the primary means of discovering origination. My point was simply know the TOU for the site and follow it. That is really the…"

Jun 2, 2014

Ryan Leslie commented on Ralph Paglia's blog post Dataium: Car Dealers With Online Reviews Get 530% Higher Conversion Rate

"Dealers that are still reading this comment thread, and I know you're dwindling in number at this point, any review site that cares about the origination point of a review is NOT relying solely on an IP address to filter content. If you want to…"

Jun 2, 2014

Ryan Leslie commented on Ralph Paglia's blog post Dataium: Car Dealers With Online Reviews Get 530% Higher Conversion Rate

"Ralph sufficiently addressed your concern Alex."

Jun 2, 2014

Ryan Leslie commented on Ralph Paglia's blog post Dataium: Car Dealers With Online Reviews Get 530% Higher Conversion Rate

"Cherie, I think most of us are here for the same reasons. We love what we do, we enjoy spending our time with others that love this business, and we want to learn from each other in order to improve. I would never discourage you from voicing your…"

Jun 1, 2014

Ryan Leslie commented on Ralph Paglia's blog post Dataium: Car Dealers With Online Reviews Get 530% Higher Conversion Rate

"Respect you Manny, but totally disagree with you on this point: Build your own review site and use your own fresh content to control page one results:) One of the many discussions we've had on this topic centered around the question: Are…"

May 21, 2014

Ryan Leslie commented on Ralph Paglia's blog post Dataium: Car Dealers With Online Reviews Get 530% Higher Conversion Rate

"Alexander, I've done my best not to "feed the trolls" here on ADM, but that may be the single most unprofessional thing I've seen here in nearly five years. That isn't your "real-life, social media / reputation…"

May 15, 2014

Ryan Leslie commented on Ralph Paglia's blog post Dataium: Car Dealers With Online Reviews Get 530% Higher Conversion Rate

"Ralph, you are a gentleman. We've discussed this topic here on ADM many times and even in a spirited fashion on occasion. I cannot think of a single time that I felt you were anything less than the definition of professional. It is good for us…"

May 14, 2014

Ryan Leslie commented on Ralph Paglia's blog post Dataium: Car Dealers With Online Reviews Get 530% Higher Conversion Rate

"Thanks for the well written and thoughtful response Clay. I didn't take anything you said as argumentative or harsh at all. I really appreciate your openness as it gives me the chance to clarify some things. If at the end of the…"

May 13, 2014

Ryan Leslie commented on Ralph Paglia's blog post Dataium: Car Dealers With Online Reviews Get 530% Higher Conversion Rate

"Hey Clay, Below is a screen capture of a search for your business name in incognito mode with a zip of 08809 for reference. I wouldn't discourage you from requesting Google and Yelp Reviews, but they can be challenging to retain. I've…"

May 13, 2014

Ryan Leslie commented on Tom Gorham's blog post From the Trenches - A Better Way to Get Reviews

"Remember the children's show on PBS with the purple dinosaur? "This is the song that never ends, it just goes on and on my friends." This is the best practice discussion that never ends, it just goes on and on my friends! ;) How many…"

Apr 14, 2014

Ryan Leslie commented on Richard Holland's blog post What Happened to Customer Service?

"Well written Richard, thank you! This line really resonated with me: This trend of anonymity and consumer desire to no longer interact directly with dealerships is something to keep an eye on. It presents some unique challenges that it would be wise…"

Apr 3, 2014

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:: DealerRater

REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):: Marketing Services Provider

REQUIRED: Your Business Phone Number: 800.266.9455x729

REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com): http://www.dealerrater.com

YOUR Email address for business contacts: ryan@dealerrater.com

Select All franchises/brands you are associated with: -Not Applicable...

ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?": There are two kinds of people that are very interested in Online Reviews of your Dealership. The first set is the people that are considering buying from you or using you for service. The second set of people are the ones that had a not so great experience at your store and want to shout about it from the virtual rooftops. You don't want these two groups socializing at your virtual cocktail party.

Your customers are actively searching for peer reviews of you and your business. Do you want to be proactive and effectively manage your Online Reputation by insulating those negative reviews with a ton of positive ones or do you want to be reactive to a very vocal minority intent on discrediting your good name?

What will YOU contribute to the ADM Community?: You bet! I'm passionate about helping the good guys and gals out there find creative ways to break through the "greasy car sales" stereotypes. I've had the pleasure of working closely with some GREAT people that happen to sell cars for a living. It makes me crazy that they don't get the respect they deserve.

CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com): http://www.hennessyporsche.com

Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com): http://www.dealerrefresh.com

INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com): http://www.cars.com

Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity): http://www.twitter.com/jrleslie

Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity): http://www.facebook.com/freedompowersports

Your YouTube Channel, or Video site you recommend (ie; youtube.com/AutoDigitalMarketing): http://www.youtube.com/autodigitalmarketing

Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use: Not Applicable

INTERNET LEAD Suppliers You Have Experience Using: Not Applicable

DEALER MANAGEMENT SYSTEM (DMS) You use: Not Applicable

Used Car Inventory Management Solutions You Use: Not Applicable, Not Applicable...

Ryan Leslie's ADM Blog

J.D. Power Teams with DealerRater to Combine Automotive Customer Insights and Accelerate Feedback to Automotive Dealers

Posted on March 20, 2014 at 7:01am 0 Comments 1 Like

I hope this isn't viewed as a promotional post. Those that know me know I'm not a fan of using the forums as an overt sales tool, but this is big news for the industry and worthy of discussion here on ADM. I want to make myself available to you if you have any questions regarding this partnership.

Automotive News covered the story last night and also covered it in the First Shift newscast this morning as well:…

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Are you still paying for fake likes?

Posted on February 11, 2014 at 6:36am 8 Comments 2 Likes

I came across this scathing opinion piece on Facebook advertising and I'd like to share it with the community for discussion. I'm admittedly not extremely well versed on Facebook ads, but this video seems to make a clear and concise case for questioning the effectiveness of buying likes through sponsored ads. What do you think?

Are you a Boss or a Leader?

Posted on December 16, 2013 at 9:45am 9 Comments 3 Likes

A member of my team sent this picture to me this morning:

For those of you with direct reports, how important is it to your department that you are seen as the "leader" as opposed to the "boss?" Is there ever a case that being the "boss" is beneficial, or is it always a detriment to the…

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"Yeah, but look at my arms..."

Posted on September 16, 2013 at 7:13am 0 Comments 1 Like

For those of you that attended Brian Benstock's excellent session at AutoCon, here is a visual aide:

Brian's point was that focusing on one KPI at the expense of others is NOT success. If this guy's biceps represent gross and his calf's represent turn, there is an obvious imbalance for management to…

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Comment Wall (4 comments)

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At 10:30pm on August 8, 2014, Ralph Paglia said…: Ryan, thanks for your comments regarding our conversation... I truly believe that the auto industry in North America is a unique cultural mosaic and made up of an amazingly high percentage of exceptional people. Being part of this community includes participation in the very type of situation you described to me during our meeting yesterday

At 9:05am on November 9, 2012, Michal Lusk said…: And with you--thanks!

At 7:33am on February 2, 2012, Tom Gorham said…: Hi Ryan, Thank you but I'm skipping NADA this year so I can go to the Digital Dealer Conference in April. I'd go to both if I could but... Hope to meet you in April if you go. Enjoy Vegas!

At 2:50pm on October 30, 2010, Matt Wayne said…: Ryan, please drop me a note with your current email so we can catch up m@

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