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When it comes to the Customer Experience (CX) delivered by your Service BDC, most dealers feel pretty strongly that a traditional, small Service BDC can be done well in-house, get the job done, and for a decent price. Right? Let me ask you, how high is your bar? Are you aware how much higher it…Continue
Many a Service BDC has taken a wrong turn by just putting a warm body in a seat. Don’t make this mistake, your BDC agents touch more customers than anyone in your business. Here are a few pointers to keep in mind when…Continue