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Rob Canales
  • Male
  • Richardson, TX
  • United States
  • Traver Connect
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Vendor
Rob Canales's blog post was featured

5 Parts of an Outsourced Service BDC Difficult to Replicate In-Dealership

When it comes to the Customer Experience (CX) delivered by your Service BDC, most dealers feel pretty strongly that a traditional, small Service BDC can be done well in-house, get the job done, and for a decent price.  Right?  Let me ask you, how high is your bar?  Are you aware how much higher it could be?  How do you…See More
Jul 27

Vendor
Rob Canales posted a blog post

5 Parts of an Outsourced Service BDC Difficult to Replicate In-Dealership

When it comes to the Customer Experience (CX) delivered by your Service BDC, most dealers feel pretty strongly that a traditional, small Service BDC can be done well in-house, get the job done, and for a decent price.  Right?  Let me ask you, how high is your bar?  Are you aware how much higher it could be?  How do you…See More
Jul 24

Vendor
Rob Canales's blog post was featured

Service BDC Agent Staffing, Do it Right

Many a Service BDC has taken a wrong turn by just putting a warm body in a seat.  Don’t make this mistake, your BDC agents touch more customers than anyone in your business.  Here are a few pointers to keep in mind when recruiting and…See More
Jul 17

Vendor
Rob Canales posted a blog post

Service BDC Agent Staffing, Do it Right

Many a Service BDC has taken a wrong turn by just putting a warm body in a seat.  Don’t make this mistake, your BDC agents touch more customers than anyone in your business.  Here are a few pointers to keep in mind when recruiting and…See More
Jul 13

Vendor
Rob Canales updated their profile
Jun 27

Vendor
Rob Canales is now a member of Automotive Digital Marketing
Jun 26

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
Traver Connect
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider, Consultant, Technology Professional
REQUIRED: Your Business Phone Number
972-865-4247
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.traverconnect.com
YOUR Email address for business contacts
rcanales@traverconnect.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
972-865-4247
Select All franchises/brands you are associated with
99-Not Applicable
ADM is a Professional Network, describe: "Why should anyone do business with you?"
I've been an automotive industry professional for over 20 years, and our company is one of the leaders in Service BDC solutions.
"What will YOU contribute to the ADM Community?"
Industry insights via social media posts, blogging, and commenting positively where I can contribute to community posts.
Social Media, Network or Blog site you recommend (ie; www.AutomotiveSocial.com)
http://service-bdc.com/
YOUR Twitter profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://twitter.com/TraverConnect
YOUR Facebook Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://www.facebook.com/traverconnect/
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
NOT APPLICABLE
INTERNET LEAD Suppliers You Have Experience Using
Dealix, Autobytel, AutoUSA, AutoNetUSA, Cars.com NewLeadsPlus, CarsDirect.com, OTHERS
DEALER MANAGEMENT SYSTEMS (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
Not Applicable

Rob Canales's ADM Blog

5 Parts of an Outsourced Service BDC Difficult to Replicate In-Dealership

Posted on July 24, 2018 at 11:33am 0 Comments

When it comes to the Customer Experience (CX) delivered by your Service BDC, most dealers feel pretty strongly that a traditional, small Service BDC can be done well in-house, get the job done, and for a decent price.  Right?  Let me ask you, how high is your bar?  Are you aware how much higher it…

Continue

Service BDC Agent Staffing, Do it Right

Posted on July 13, 2018 at 3:00pm 0 Comments

Many a Service BDC has taken a wrong turn by just putting a warm body in a seat.  Don’t make this mistake, your BDC agents touch more customers than anyone in your business.  Here are a few pointers to keep in mind when…

Continue

Comment Wall (1 comment)

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At 8:24am on July 12, 2018,
Dealer
annabel duru
said…

Good day,
I picked interest on you after going through your short profile and demand it necessary to write you immediately. I have something very vital to disclose to you, but I found it difficult to express myself here, since it's a public site.Could you please get back to me on(miss.annabelduru448@gmail.com) for the full details.

Have a nice day.
Miss.Annabel Duru..
+447418332399

 
 
 

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