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Rick Wuest
  • Male
  • Tampa, FL
  • United States
  • CarChat24
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  • Shereef
  • Ryan Thompson
  • VR
  • Darlene
  • John Druien
  • Ralph Paglia
 

Rick Wuest's ADM Profile page

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Latest ADM Activity - Click "More" at bottom!

VR and Rick Wuest are now friends
Jul 9, 2010
Rick Wuest posted a blog post

Online Live Chat. Love it? Hate it? Understand it?

I am a litte miffed. Why would a dealer not want 100% engagement of their web site visitors in real time? It's like having a salesperson on your lot 24 hrs a day seven days a week "upping" every customer and getting vital sales info from them. Are dealers afraid of the cost? Do they think it works? had a bad experience? I don't know. And that is the reason for this post. I really would like everyones opinions and thoughts (even if not the most glowing recommendations or comments) Don't get me…See More
Jul 8, 2010
Rick Wuest updated their profile
Jul 8, 2010
Rick Wuest and Ralph Paglia are now friends
Jul 8, 2010
Rick Wuest replied to VR's discussion I need advice on DAILY PROCEDURE/ORGANIZATION
"Hey Veronica this is Rick from CarChat24. As for your above post what I can say is your staff needs to realize that it is a privilage to work the INET. While the horses are out getting a face tan on the lot and waiting sometimes for hours for an…"
Jul 8, 2010
Rick Wuest replied to VR's discussion I need advice on DAILY PROCEDURE/ORGANIZATION
"Rick from CarChat24. Wow that is a big sandwich you put out there with that post! I do know EXACTLY what you are going through I would love to give you some real world advice so email me rick@caarchat24.com and will be happy to help you out, I feel…"
Jul 8, 2010
Rick Wuest was featured
Jun 14, 2010
Rick Wuest commented on Rick Wuest's blog post What are your thoughts on live online chat on your website(s)
"Offend me? HECK NO! I want everyones opinions about chat good, bad or indifferent. That's why I'm here to develope ideas and share so we can all be successful in this business. So do you work for a chat company? If so tell me what you…"
Jun 10, 2010
Rick Wuest commented on Rick Wuest's blog post What are your thoughts on live online chat on your website(s)
"Well Jason like I said in an earlier post one needs choose a provider carefully like anything else in the market place there are good providers and bad. The only way for a chat service to truly work is if they provide 24/7/365 live support and they…"
Jun 10, 2010
Jason Mitchell commented on Rick Wuest's blog post What are your thoughts on live online chat on your website(s)
"I have gone with and without chat on our website. I would much rather have it than go without. I have also found out that is not all about the price. I used Client Connexion at first, then I tried to save some money and go with a company called…"
Jun 9, 2010
Rick Wuest posted a blog post

What are your thoughts on live online chat on your website(s)

I would love to hear your thoughts on live online chat on your websites. Do you think it is viable? Have you had or are you currently involved with a chat company? The good bad and the ugly...Somebody tell me why not every dealer in the world would not want to "talk" to every visitor on their website(s).ThanksSee More
Jun 9, 2010
Rick Wuest left a comment for John Druien
"Hello John first let me apologize for taking so long to get back to your thread I am a little new to blogging yes it's true! Anyway, I am in total agreement with you that dealers are far to fast to sign on with the newest and latest fad. Heck I…"
Jun 9, 2010
John Druien left a comment for Rick Wuest
"One of my biggest concerns in all areas of advertising is that dealer's often make decisions without any of the facts. Their own sites, where they have the biggest opportunity to understand those shoppers, they neglect that opportunity. Ask a…"
Jun 7, 2010
Rick Wuest left a comment for John Druien
"Well John 45 years ago dealers were afraid of TV oh how times have changed...We all know that the internet is no longer the "wave" of the future it is the present and without it, and like Alan said you may as well lock the doors and turn…"
Jun 7, 2010
Rick Wuest updated their profile photo
Jun 7, 2010

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
CarChat24
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Marketing Professional - Tier 3
REQUIRED: Your Business Phone Number
727-710-2667
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.carchat24.com/
YOUR Email address for business contacts
rick@carchat24.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
727-710-2667
Select All franchises/brands you are associated with
-Not Applicable...
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
Sell More Vehicles
How? Convert a higher amount of your current dealership website visitors into leads. Our state of the art proactive Live Dealer Chat solution creates more interaction, and our proven automotive live chat process converts 6 out of 10 sales chat queries to leads. These leads close at a 2 to 3 times higher rate than third party automotive leads.
What will YOU contribute to the ADM Community?
17 years in the car business and a Masters in Economics have translated into a very successful carrer in the Biz. Now working at helping dealers optimize the money they are already spending driving visitors to their website(s) and converting those visitors to leads!
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.towbindodge.com/
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://www.dealerrefresh.com/
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.cars.com
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://www.carchat24.com/
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://www.carchat24.com/
Your YouTube Channel, or Video site you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.carchat24.com/
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Not Applicable
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEM (DMS) You use
ADP, Reynolds ERA, Reynolds Power (UCS), Microsoft
Used Car Inventory Management Solutions You Use
Not Applicable...

Rick Wuest's ADM Blog

Online Live Chat. Love it? Hate it? Understand it?

Posted on July 8, 2010 at 2:03pm 0 Comments

I am a litte miffed. Why would a dealer not want 100% engagement of their web site visitors in real time? It's like having a salesperson on your lot 24 hrs a day seven days a week "upping" every customer and getting vital sales info from them. Are dealers afraid of the cost? Do they think it works? had a bad experience? I don't know. And that is the reason for this post. I really would like everyones opinions and thoughts (even if not the most glowing recommendations or comments) Don't get me… Continue

What are your thoughts on live online chat on your website(s)

Posted on June 9, 2010 at 9:30am 4 Comments

I would love to hear your thoughts on live online chat on your websites. Do you think it is viable? Have you had or are you currently involved with a chat company? The good bad and the ugly...Somebody tell me why not every dealer in the world would not want to "talk" to every visitor on their website(s).

Thanks

Comment Wall (2 comments)

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At 5:00pm on June 7, 2010, John Druien said…
you work with Chat systems - correct? How do you help a dealer show an ROI on chat? How do chat customer's next interact with the store? Walk - in?
At 4:58pm on June 7, 2010, John Druien said…
One of my biggest concerns in all areas of advertising is that dealer's often make decisions without any of the facts. Their own sites, where they have the biggest opportunity to understand those shoppers, they neglect that opportunity. Ask a dealer what page consumers jump from most often, and what they've done in the last 90 days to combat that and you get the blank stare - that's when you know you've got work to do...
 
 
 

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