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Richard Holland's ADM Friends

  • Ashley Meyers
  • Mike Elliott
  • Aileen Crass
  • Borrell Associates
  • Robert Kilpatrick
  • Jay Prassel
  • william robb
  • Big Tom LaPointe
  • Philip Zelinger
  • Ralph Paglia

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Richard Holland's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Michael commented on Richard Holland's blog post Fixed Ops: The Scramble for Technicians Begins
"Good franchised specific Techs have always been a challenge in last 15 years. It's not finding them as much as paying them the going flat hour pay. However, if mgt would just look at the GP post labor posting by Techs, you would see the GP % is…"
yesterday
Darrin Smith liked Richard Holland's blog post Fixed Ops: The Scramble for Technicians Begins
yesterday
Leonard Buchholz commented on Richard Holland's blog post Fixed Ops: The Scramble for Technicians Begins
"Excellent post and I couldn't agree more. It remains one of single biggest challenges we face in every dealership we train in, and LinkedIn Service Groups have had post after post on this very subject. If you are not recruiting every day...you…"
yesterday
Richard Holland's blog post was featured

Fixed Ops: The Scramble for Technicians Begins

In May I wrote a blog article explaining how employee retention in service will become increasingly important due to many factors. Apparently, that’s becoming true faster than even I…See More
yesterday
Richard Holland posted a blog post

Fixed Ops: The Scramble for Technicians Begins

In May I wrote a blog article explaining how employee retention in service will become increasingly important due to many factors. Apparently, that’s becoming true faster than even I…See More
yesterday
Richard Holland's blog post was featured

Sometimes It’s Better To Cut Your Losses

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week.In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a decade. He was…See More
Tuesday
Richard Holland was featured
Sunday
Tom Gorham commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"Ralph Paglia, you said, "One of the most productive outcomes of delivering a global voice to everyone with Internet access is that now there are consequences when a dealership employee mistreats a customer... And those consequences have far…"
Jul 24
Larry Vestal commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"It seems more than ever, today's businesses are openly exposed.  Social media, business directories, citation sites are full of reviews of local businesses.  I like Randall Welsh's Dealer in Central California philosophy, the…"
Jul 24
Randall Welsh commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"I love this article. I also want to thank the Comcast rep, for shining a light on something so very important. Call it what you want, but this guy was doing exactly what he was trained and paid to do. Every Auto Dealer should take note. Not only…"
Jul 24
Philip Zelinger commented on Richard Holland's blog post The Key to Increased Service Absorption Is Efficiency
"Perhaps a less obvious application of the lesson learned from the Comcast experience referenced in this post is the more common instance when a salesperson loses to the competition on the showroom floor or phone All too often the customer is blamed…"
Jul 24
Ralph Paglia commented on Richard Holland's blog post Sometimes It’s Better To Cut Your Losses
"For a split second, I thought you used a pic of JD Rucker in your article... At any rate, thank you for an article that should serve as a wake up call to dealers and their management team. I grew up in the car business during a time when we…"
Jul 24
Richard Holland posted a blog post

Sometimes It’s Better To Cut Your Losses

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week.In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a decade. He was…See More
Jul 24
Richard Holland's blog post was featured

The Key to Increased Service Absorption Is Efficiency

Last week, Automotive News highlighted Redlands Auto Plaza, a Southern California dealership that is doing some pretty creative things within their service department to increase absorption. General Manager,…See More
Jul 17
Richard Holland posted a blog post

The Key to Increased Service Absorption Is Efficiency

Last week, Automotive News highlighted Redlands Auto Plaza, a Southern California dealership that is doing some pretty creative things within their service department to increase absorption. General Manager,…See More
Jul 17
Richard Holland and Ashley Meyers are now friends
Jul 17

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
AutoPoint
Location
Las Vegas, NV
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
(800) 997-1674
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.autopoint.com
YOUR Email address for business contacts
mpiedgeworldclass@gmail.com
Select All franchises/brands you are associated with
1-Acura, 2-Aston Martin, 3-Audi, 4-BMW, 5-Buick, 6-Cadillac, 7-Chevrolet, 8-Chrysler, 9-Dodge, 10-Ferrari, 11-Fiat, 12-Fisker, 13-Ford, 14-GMC, 15-Honda, 16-Hyundai, 17-Infiniti, 19-Jaguar, 20-Jeep, 21-Kia, 22-Lamborghini, 23-Land Rover, 24-Lexus, 25-Lincoln, 26-Lotus, 27-Maserati, 28-Maybach, 29-Mazda, 30-Mercedes-Benz, 31-MINI, 32-Mitsubishi, 33-Nissan, 35-Porsche, 36-Rolls-Royce, 37-Saab, 38-Scion, 39-Smart, 40-Subaru, 41-Suzuki, 42-Tesla, 43-Toyota, 44-OEM Certified Used Vehicles, 46-Volkswagen, 47-Volvo
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
AutoPoint (formerly MPi) is a leading provider of revenue and retention solutions for automotive dealership service departments. AutoPoint is a business unit of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry. Solera provides world-class claims, underwriting and information solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. AutoPoint enables automotive service centers to operate at the highest levels of performance by increasing productivity and effectiveness, thereby improving the customer experience and raising service.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.autopoint.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://www.autopoint.com
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.autopoint.com
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://https://twitter.com/AutoPoint
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://https://www.facebook.com/AutoPointPlatform
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Wordpress, Other
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
Not Applicable

Richard Holland's Videos

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Richard Holland's ADM Blog

Fixed Ops: The Scramble for Technicians Begins

Posted on July 31, 2014 at 7:00am 2 Comments

In May I wrote a blog article explaining how employee retention in service will become increasingly important due to many factors. Apparently, that’s becoming true faster…

Continue

Sometimes It’s Better To Cut Your Losses

Posted on July 24, 2014 at 6:30am 4 Comments

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week.

In case you aren’t familiar with what happened, a customer called into their…

Continue

The Key to Increased Service Absorption Is Efficiency

Posted on July 17, 2014 at 4:30am 1 Comment

Last week, Automotive News highlighted Redlands Auto Plaza, a Southern California dealership that is doing some pretty creative things within their service department to increase absorption.…

Continue

Give Your Customers a Red Carpet Experience

Posted on July 10, 2014 at 5:37am 6 Comments

Automotive News recently reported about a New Jersey dealership that has a VIP lounge for some of its customers – akin to the exclusive airline club lounges – in which customers can…

Continue

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