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Richard Holland
  • AutoPoint
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Latest ADM Activity - Click "More" at bottom!

Richard Holland was featured
Jan 18
Michael commented on Richard Holland's blog post Time Isn’t of the Essence
"Great Great Great simple show and tell above on just one example of most services that hit the drive and work found needed and NOT sold. What huge servicing opportunity here for follow up with suggestions you sited. A dozen years ago as a GM this…"
Jan 17
Gregory Lawrence Noonan commented on Richard Holland's blog post Time Isn’t of the Essence
"Good morning Rich, Two and 1/2 years ago you and Jody joined me and 30 others for dinner in Orlando. During that meal we all shared ideas on Customer Loyalty. You may remember the binoculars we gave out that said Insight Media and why we gave them.…"
Jan 17
Richard Holland's blog post was featured

Time Isn’t of the Essence

Imagine a customer that is in for a routine oil change at your dealership.As part of the complimentary inspection your store provides, it is discovered that the vehicle’s brake pads are severely worn and it would be unsafe to continue driving the vehicle much longer without replacement.  The service advisor brings this to the…See More
Jan 17
Richard Holland posted a blog post

Time Isn’t of the Essence

Imagine a customer that is in for a routine oil change at your dealership.As part of the complimentary inspection your store provides, it is discovered that the vehicle’s brake pads are severely worn and it would be unsafe to continue driving the vehicle much longer without replacement.  The service advisor brings this to the…See More
Jan 15
Richard Holland posted a blog post

Will Service Technicians Need Computer Development Skills Soon?

Each year OEMs add more and more advanced technology to their vehicles. As a result, the skill set demanded of today’s technician has transitioned from one that is purely mechanical, into one that is more technology-based. Up until now, technicians have had access to master techs at their respective manufacturers to help diagnose…See More
Jan 8
Richard Holland posted a blog post

Volvo Boldly Goes Where No One Dares Go

While most businesses analyze budgets and shift money towards digital advertising, video and branding, Volvo has taken an interesting strategy: to decrease marketing. While it isn’t planning to cease all activities, Volvo has decided that, rather than attempt to take on any rivals with bigger budgets, it will shift money towards…See More
Dec 29, 2014
Richard Holland's blog post was featured

Video Games: Using Employee Interests To Train

Despite the many tools available and the best of intentions, many dealerships struggle with providing ongoing professional development for their staff.Whether it’s because of the volume of customers that need handling; lack of time; or worry about taking a technician or salesperson out of commission – even for a short period of…See More
Dec 22, 2014
Richard Holland posted a blog post

Video Games: Using Employee Interests To Train

Despite the many tools available and the best of intentions, many dealerships struggle with providing ongoing professional development for their staff.Whether it’s because of the volume of customers that need handling; lack of time; or worry about taking a technician or salesperson out of commission – even for a short period of…See More
Dec 18, 2014
Richard Holland posted a blog post

WestJet: A No Holds Barred Customer Loyalty Strategy

Last year, WestJet pulled off an elaborate scheme whereby flight passengers met with a virtual Santa at the gate to share any Christmas wishes. Upon arrival, these passengers were beyond delighted to discover the very gifts they had just wished for circling the baggage carousel. The whole caper was filmed and edited into…See More
Dec 11, 2014
Richard Holland's blog post was featured

Reach Out and Touch Someone

Do you remember the AT&T ad slogan “Reach Out and Touch Someone” from the early 1980s?  It may have been thirty years since that slogan reached its peak in popularity, but it still has a similar meaning today. Our high-paced, digitally driven world has made it even easier to stay in touch with our friends and family. A few…See More
Dec 4, 2014
Richard Holland posted a blog post

Reach Out and Touch Someone

Do you remember the AT&T ad slogan “Reach Out and Touch Someone” from the early 1980s?  It may have been thirty years since that slogan reached its peak in popularity, but it still has a similar meaning today. Our high-paced, digitally driven world has made it even easier to stay in touch with our friends and family. A few…See More
Dec 4, 2014
Richard Holland posted a blog post

Starbucks Is Playing Offense and What Dealers Can Learn From It

Starbucks recently announced plans to roll out a delivery service in some key major markets. This follows on the heels of an initiative which allows customers to place their drink orders via smartphones, so as to minimize wait times. Starbucks has a very loyal customer…See More
Nov 28, 2014
Richard Holland's 2 blog posts were featured
Nov 20, 2014
Richard Holland posted a blog post

When An Apology Isn’t An Apology

Regardless of how hard you work to ensure that your customers have an excellent experience, mistakes happen. No doubt you’ve had customers complain about something – it took too long for their vehicle to be serviced, there was a miscommunication in pricing during the sale, or a general failure to deliver on promises (big or small).…See More
Nov 20, 2014
Richard Holland posted a blog post

Tired of Damage Complaints in Service? Here’s a Solution.

I doubt that a dealership service department exists that hasn’t had to deal with a customer claim that their vehicle was damaged while being serviced. Whether it’s a minor scratch, or something bigger, these types of claims cost dealerships money. It’s not always a customer who is trying to get a free cosmetic repair. Sometimes the…See More
Nov 13, 2014

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
AutoPoint
Location
Las Vegas, NV
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
(800) 997-1674
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.autopoint.com
YOUR Email address for business contacts
mpiedgeworldclass@gmail.com
Select All franchises/brands you are associated with
1-Acura, 2-Aston Martin, 3-Audi, 4-BMW, 5-Buick, 6-Cadillac, 7-Chevrolet, 8-Chrysler, 9-Dodge, 10-Ferrari, 11-Fiat, 12-Fisker, 13-Ford, 14-GMC, 15-Honda, 16-Hyundai, 17-Infiniti, 19-Jaguar, 20-Jeep, 21-Kia, 22-Lamborghini, 23-Land Rover, 24-Lexus, 25-Lincoln, 26-Lotus, 27-Maserati, 28-Maybach, 29-Mazda, 30-Mercedes-Benz, 31-MINI, 32-Mitsubishi, 33-Nissan, 35-Porsche, 36-Rolls-Royce, 37-Saab, 38-Scion, 39-Smart, 40-Subaru, 41-Suzuki, 42-Tesla, 43-Toyota, 44-OEM Certified Used Vehicles, 46-Volkswagen, 47-Volvo
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
AutoPoint (formerly MPi) is a leading provider of revenue and retention solutions for automotive dealership service departments. AutoPoint is a business unit of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry. Solera provides world-class claims, underwriting and information solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. AutoPoint enables automotive service centers to operate at the highest levels of performance by increasing productivity and effectiveness, thereby improving the customer experience and raising service.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.autopoint.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://www.autopoint.com
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.autopoint.com
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://https://twitter.com/AutoPoint
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://https://www.facebook.com/AutoPointPlatform
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Wordpress, Other
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
Not Applicable

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Richard Holland's ADM Blog

Time Isn’t of the Essence

Posted on January 15, 2015 at 5:30am 3 Comments

Imagine a customer that is in for a routine oil change at your dealership.

As part of the complimentary inspection your store provides, it is discovered that the vehicle’s brake pads are severely worn and it would be unsafe to continue driving the vehicle much longer without replacement.  The…

Continue

Will Service Technicians Need Computer Development Skills Soon?

Posted on January 8, 2015 at 5:00am 0 Comments

Each year OEMs add more and more advanced technology to their vehicles. As a result, the skill set demanded of today’s technician has transitioned from one that is purely mechanical, into one that is more technology-based. Up until now, technicians have had access to master techs at their respective manufacturers to…

Continue

Volvo Boldly Goes Where No One Dares Go

Posted on December 29, 2014 at 5:00am 0 Comments

While most businesses analyze budgets and shift money towards digital advertising, video and branding, Volvo has taken an interesting strategy: to decrease marketing. While it isn’t planning to cease all activities, Volvo has decided that, rather than attempt to take on any rivals with bigger budgets, it will shift…

Continue

Video Games: Using Employee Interests To Train

Posted on December 18, 2014 at 6:30am 0 Comments

Despite the many tools available and the best of intentions, many dealerships struggle with providing ongoing professional development for their staff.

Whether it’s because of the volume of customers that need handling; lack of time; or worry about taking a…

Continue

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