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Richard Holland
  • AutoPoint
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Latest ADM Activity - Click "More" at bottom!

Richard Holland commented on Richard Holland's blog post Why Technicians and Service Advisors Need Marriage Counseling
"Thanks for the comment, Michael. Such a simple solution to an issue that exists in most dealerships. Company culture is an important key to not only efficiency but also employee retention."
yesterday
Michael commented on Richard Holland's blog post Why Technicians and Service Advisors Need Marriage Counseling
"This editorial is so spot on. The problem as shared here is so inherent in service departments for Service Managers to remedy these daily communicative deficiencies with sound and simple solutions. Don't understand why…"
Saturday
Richard Holland's blog post was featured

Why Technicians and Service Advisors Need Marriage Counseling

Life in the retail automotive industry is taxing. Managers and employees work long hours and, in many cases, are with their co-workers more than they are with their families. Miscommunications, tension or arguments can detract from the efficiency of the dealership, and thus decrease overall profitability. Technicians and service…See More
Friday
Richard Holland posted a blog post

Why Technicians and Service Advisors Need Marriage Counseling

Life in the retail automotive industry is taxing. Managers and employees work long hours and, in many cases, are with their co-workers more than they are with their families. Miscommunications, tension or arguments can detract from the efficiency of the dealership, and thus decrease overall profitability. Technicians and service…See More
Thursday
Richard Holland was featured
May 16
Richard Holland posted a blog post

Overcoming Resistance To New Technology

As part of doing business in today’s fast-paced world, inevitably we all have to adopt new technology to make things run more efficiently.  Whether it’s a CRM, a call-tracking system, or a new DMS, it’s not usually met with a big welcome from all employees when the time comes to implement it. Most people don’t like change. Not…See More
May 14
Richard Holland posted a blog post

Offer Value Above a Paycheck To Increase Employee Retention

Automotive News recently reported that FCA will offer free college tuition to all FCA dealership employees. It will begin immediately in the southeast region and roll out…See More
May 7
Richard Holland posted a blog post

Who Owns Your Cars? Automakers Say They Do

The Digital Millennium Copyright Act is a law enacted in 1998, enforced and administrated by the U.S. Copyright Office. Every three years, the U.S. Copyright Office is tasked with holding hearings to determine what new technology should, or should not, be exempt from copyright laws. According to…See More
Apr 30
Brian Bennington commented on Richard Holland's blog post FCA US Dealers: Service Revenue Just Got A Lot More Important
"A good point, albiet a rather conventional remedy to maintaining higher margins Mr Ruggles.  I think you have to get down to the base reasoning behind these moves, though.  That's just self-preservation of an executive's job and…"
Apr 28
David Ruggles commented on Richard Holland's blog post FCA US Dealers: Service Revenue Just Got A Lot More Important
"Rather than cutting markup one might wonder why they don't just curtail incentives and rebates.  I've been watching this for a few decades and rebates and incentives have been increasing as OEMs shorten markup.  Extended term…"
Apr 26
Brian Bennington commented on Richard Holland's blog post FCA US Dealers: Service Revenue Just Got A Lot More Important
"Why Richard, Could it be sheer coincidence that you just happen to work for a "hammer" named "Autopoint" that can beat down this "nail" of weakening dealer profit caused by moves like FCA decreasing vehicle margins,…"
Apr 25
Richard Holland posted a blog post

FCA US Dealers: Service Revenue Just Got A Lot More Important

FCA US CEO, Sergio Marchionne, recently announced plans to reduce the profit on new cars sold within the FCA brands by increasing the invoice prices, while keeping the MSRP the same. This will result in less potential profit for its dealers. The move, as reported by Automotive News, is FCA's attempt to increase its profitability.…See More
Apr 24
Richard Holland posted a blog post

Amazon Enters the Auto Repair Business… Sort Of

At the end of March, Amazon announced the launch of what they’re calling “Amazon Home Services.” This new service by Amazon enables customers to order services for their homes without the inconvenience of having to search for these service providers, obtain references and obtain pricing. Services range from…See More
Apr 16
Richard Holland's blog post was featured

GM Warranty Cuts: The Good and Bad News

An article last month in USA Today, revealed that General Motors plans to dramatically cut the warranty coverage on Chevrolet and GMC vehicles beginning with 2016 models. Additionally, GM is halving those…See More
Apr 11
Richard Holland posted a blog post

GM Warranty Cuts: The Good and Bad News

An article last month in USA Today, revealed that General Motors plans to dramatically cut the warranty coverage on Chevrolet and GMC vehicles beginning with 2016 models. Additionally, GM is halving those…See More
Apr 9
Richard Holland's blog post was featured

How Customer Training Leads To Retention

With almost everything consumers purchase, there’s an owner’s manual or set of instructions for them to use.  For decades, car manufacturers have included an owner’s manual with new vehicles. Sadly, it is no secret that this tidy three hundred-page booklet is one of the least read publications produced in mass quantity.  Some car…See More
Feb 27

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
AutoPoint
Location
Las Vegas, NV
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
(800) 997-1674
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.autopoint.com
YOUR Email address for business contacts
mpiedgeworldclass@gmail.com
Select All franchises/brands you are associated with
1-Acura, 2-Aston Martin, 3-Audi, 4-BMW, 5-Buick, 6-Cadillac, 7-Chevrolet, 8-Chrysler, 9-Dodge, 10-Ferrari, 11-Fiat, 12-Fisker, 13-Ford, 14-GMC, 15-Honda, 16-Hyundai, 17-Infiniti, 19-Jaguar, 20-Jeep, 21-Kia, 22-Lamborghini, 23-Land Rover, 24-Lexus, 25-Lincoln, 26-Lotus, 27-Maserati, 28-Maybach, 29-Mazda, 30-Mercedes-Benz, 31-MINI, 32-Mitsubishi, 33-Nissan, 35-Porsche, 36-Rolls-Royce, 37-Saab, 38-Scion, 39-Smart, 40-Subaru, 41-Suzuki, 42-Tesla, 43-Toyota, 44-OEM Certified Used Vehicles, 46-Volkswagen, 47-Volvo
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
AutoPoint (formerly MPi) is a leading provider of revenue and retention solutions for automotive dealership service departments. AutoPoint is a business unit of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry. Solera provides world-class claims, underwriting and information solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. AutoPoint enables automotive service centers to operate at the highest levels of performance by increasing productivity and effectiveness, thereby improving the customer experience and raising service.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.autopoint.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://www.autopoint.com
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.autopoint.com
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://https://twitter.com/AutoPoint
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://https://www.facebook.com/AutoPointPlatform
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Wordpress, Other
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
Not Applicable

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Richard Holland's ADM Blog

Why Technicians and Service Advisors Need Marriage Counseling

Posted on May 21, 2015 at 5:30am 2 Comments

Life in the retail automotive industry is taxing. Managers and employees work long hours and, in many cases, are with their co-workers more than they are with their families. Miscommunications, tension or arguments can detract from the efficiency of the dealership, and thus decrease overall…

Continue

Overcoming Resistance To New Technology

Posted on May 14, 2015 at 9:00am 0 Comments

As part of doing business in today’s fast-paced world, inevitably we all have to adopt new technology to make things run more efficiently.  Whether it’s a CRM, a call-tracking system, or a new DMS, it’s not usually met with a big welcome from all employees when the time comes to implement it. Most people don’t like…

Continue

Offer Value Above a Paycheck To Increase Employee Retention

Posted on May 7, 2015 at 5:00am 0 Comments

Automotive News recently reported that FCA will offer free college tuition to all FCA dealership employees. It will begin immediately in the southeast region…

Continue

Who Owns Your Cars? Automakers Say They Do

Posted on April 30, 2015 at 5:00am 0 Comments

The Digital Millennium Copyright Act is a law enacted in 1998, enforced and administrated by the U.S. Copyright Office. Every three years, the U.S. Copyright Office is tasked with holding hearings to determine what new technology should, or should not, be exempt from copyright laws. According to…

Continue

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