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Latest ADM Activity - Click "More" at bottom!

Jason Hamblin commented on Richard Holland's blog post Random Acts of Generosity Can Build Loyalty
"+Richard- Great article! I think this will become the norm as we move away from interuption marketing to bringing value to customers and the local community. The Southern California Honda Association has been helping the local community with…"
Friday
Anne Fleming commented on Richard Holland's blog post Random Acts of Generosity Can Build Loyalty
"Richard -- spot ON article. Great, hands on suggestions. Its always the "little things". Speaking from our #bigdataresearch of women customers, it is all about the relationships first, then the sale. These on-going and lo-cost practices…"
Friday
Russ Simmons commented on Richard Holland's blog post Random Acts of Generosity Can Build Loyalty
"Great article.  These actions will go a long way with the customer.  Sometimes forgotten in day-to-day; kind words, a handshake or a smile can make the difference between an OK experience and a memorable one."
Friday
Richard Holland posted a blog post

Random Acts of Generosity Can Build Loyalty

Finding a lost earring in the jewelry box, discovering the old autographed Tom Seaver baseball card when you clean out the attic, and learning that the shirt you are about to pay retail for is discounted, are all pleasant surprises. How about walking into your bank and having the ATM talk with you and then give you a gift for being…See More
Aug 21
Richard Holland was featured
Aug 19
Bruce Goett commented on Richard Holland's blog post Is Instant Customer Feedback In Your Future?
"It will be interesting to see how Nissan rolls this out. The Nissan Infiniti dealership that I work for is starting its own program to encourage sales people to actively engage customers and ask them to write a review of their experience at our…"
Aug 18
Brian Bennington commented on Richard Holland's blog post Is Instant Customer Feedback In Your Future?
"Interesting post, Richard.  Regardless of the "rabbit" Fred Diaz pulls out of his hat to do this, experience leads me to believe the solution to this is middle management's participation, in both the sales and service…"
Aug 15
Larry Vestal commented on Richard Holland's blog post Is Instant Customer Feedback In Your Future?
"While car dealers should be concerned about their online reviews, it seems that most drop the ball in being able to market those online reviews.  Many seem to just have good reviews posted on their on website.  This seems to negate the…"
Aug 15
Richard Holland posted a blog post

Is Instant Customer Feedback In Your Future?

There’s no doubt that customer satisfaction is important to all car dealerships.Whether a dealership actually cares about making the customer happy, or merely wants to ensure that their CSI scores stay acceptable to the OEM, these scores play a major factor in the overall health of a dealership. Poor online reviews can sway a buyer…See More
Aug 14
Richard Holland's blog post was featured

Fix the Affliction

The adage “two brains are better than one” has long been used to think through matters and solve problems.  And to take it even further, excluding the human element, often two computers with different programming can solve problems more effectively than a single device. As an example; the government has admitted to a problem with…See More
Aug 8
Richard Holland posted a blog post

Fix the Affliction

The adage “two brains are better than one” has long been used to think through matters and solve problems.  And to take it even further, excluding the human element, often two computers with different programming can solve problems more effectively than a single device. As an example; the government has admitted to a problem with…See More
Aug 7
Michael commented on Richard Holland's blog post Fixed Ops: The Scramble for Technicians Begins
"Good franchised specific Techs have always been a challenge in last 15 years. It's not finding them as much as paying them the going flat hour pay. However, if mgt would just look at the GP post labor posting by Techs, you would see the GP % is…"
Jul 31
Leonard Buchholz commented on Richard Holland's blog post Fixed Ops: The Scramble for Technicians Begins
"Excellent post and I couldn't agree more. It remains one of single biggest challenges we face in every dealership we train in, and LinkedIn Service Groups have had post after post on this very subject. If you are not recruiting every day...you…"
Jul 31
Richard Holland posted a blog post

Fixed Ops: The Scramble for Technicians Begins

In May I wrote a blog article explaining how employee retention in service will become increasingly important due to many factors. Apparently, that’s becoming true faster than even I…See More
Jul 31
Richard Holland's blog post was featured

Sometimes It’s Better To Cut Your Losses

I am sure many of you have heard about the recent customer service debacle involving Comcast over the past week.In case you aren’t familiar with what happened, a customer called into their service center attempting to cancel his service after almost a decade. He was…See More
Jul 28
Richard Holland was featured
Jul 26

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
AutoPoint
Location
Las Vegas, NV
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
(800) 997-1674
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.autopoint.com
YOUR Email address for business contacts
mpiedgeworldclass@gmail.com
Select All franchises/brands you are associated with
1-Acura, 2-Aston Martin, 3-Audi, 4-BMW, 5-Buick, 6-Cadillac, 7-Chevrolet, 8-Chrysler, 9-Dodge, 10-Ferrari, 11-Fiat, 12-Fisker, 13-Ford, 14-GMC, 15-Honda, 16-Hyundai, 17-Infiniti, 19-Jaguar, 20-Jeep, 21-Kia, 22-Lamborghini, 23-Land Rover, 24-Lexus, 25-Lincoln, 26-Lotus, 27-Maserati, 28-Maybach, 29-Mazda, 30-Mercedes-Benz, 31-MINI, 32-Mitsubishi, 33-Nissan, 35-Porsche, 36-Rolls-Royce, 37-Saab, 38-Scion, 39-Smart, 40-Subaru, 41-Suzuki, 42-Tesla, 43-Toyota, 44-OEM Certified Used Vehicles, 46-Volkswagen, 47-Volvo
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
AutoPoint (formerly MPi) is a leading provider of revenue and retention solutions for automotive dealership service departments. AutoPoint is a business unit of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry. Solera provides world-class claims, underwriting and information solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. AutoPoint enables automotive service centers to operate at the highest levels of performance by increasing productivity and effectiveness, thereby improving the customer experience and raising service.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.autopoint.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://www.autopoint.com
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.autopoint.com
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://https://twitter.com/AutoPoint
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://https://www.facebook.com/AutoPointPlatform
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Wordpress, Other
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
Not Applicable

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Richard Holland's ADM Blog

Random Acts of Generosity Can Build Loyalty

Posted on August 21, 2014 at 5:00am 3 Comments

Finding a lost earring in the jewelry box, discovering the old autographed Tom Seaver baseball card when you clean out the attic, and learning that the shirt you are about to pay retail for is discounted, are all pleasant surprises. 

How about walking into your bank and having the ATM talk with…

Continue

Is Instant Customer Feedback In Your Future?

Posted on August 14, 2014 at 6:00am 3 Comments

There’s no doubt that customer satisfaction is important to all car dealerships.

Whether a dealership actually cares about making the customer happy, or merely wants to ensure that their CSI scores stay acceptable to the OEM, these scores play a major factor in the overall health of a dealership.…

Continue

Fix the Affliction

Posted on August 7, 2014 at 6:22am 0 Comments

The adage “two brains are better than one” has long been used to think through matters and solve problems.  And to take it even further, excluding the human element, often two computers with different programming can solve problems more effectively than a single device.

 

As an example; the government has…

Continue

Fixed Ops: The Scramble for Technicians Begins

Posted on July 31, 2014 at 7:00am 2 Comments

In May I wrote a blog article explaining how employee retention in service will become increasingly important due to many factors. Apparently, that’s becoming true faster…

Continue

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