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Richard Holland's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Charles Strandburg commented on Richard Holland's blog post Training: Mercedes puts its Money Where its Mouth Is
"I am a big fan of training and dealers and OEM's need to partner in training not only sales personnel but F&I and service personnel as well (anyone who directly interacts with the customer). OEMs spend millions, no billions, in promoting…"
Sunday
Charles Strandburg liked Richard Holland's blog post Training: Mercedes puts its Money Where its Mouth Is
Sunday
Richard Holland posted a blog post

Training: Mercedes puts its Money Where its Mouth Is

I’ve written many times about the value of training and professional development to employee retention.  Training, in combination with a company culture designed to create engaged employees, can help make a dealership a force to be reckoned with. Employee retention has always been a pain point in the automotive industry,…See More
Oct 16
Richard Holland posted a blog post

When the Economy Is Good Is When We Must Shine!

A recent article on Science20.com, explains how customers will be less focused on price and will emphasize the customer service experience when the economy is going well.  However, when the economy softens,…See More
Oct 9
Richard Holland commented on Richard Holland's blog post Are You Prepared For More Service Business?
"Absolutely agree with you, Ralph. It's also the most overlooked for sales opportunities."
Oct 2
Richard Holland was featured
Sep 30
Richard Holland's blog post was featured

Empowered Employees Bring Higher Levels of Customer Service

“The customer is always right” has been the trademark phrase used by businesses in the United States for decades.  By and large, most reputable businesses believe this philosophy to some degree, and put policies and procedures in place to make sure that their customers are treated fairly and effectively when concerns…See More
Sep 26
Mike Maggs commented on Richard Holland's blog post The Trick to Increased Service Revenue Is Keeping Your Bays Full
"Our company, Dealer Mobile Marketing, provides an excellent solution to the problems stated in this article.  One of the components of our LeadGen platform is the Dealer Text Reminder System. This system gives the Service Advisors the ability…"
Sep 26
Richard Holland posted a blog post

Empowered Employees Bring Higher Levels of Customer Service

“The customer is always right” has been the trademark phrase used by businesses in the United States for decades.  By and large, most reputable businesses believe this philosophy to some degree, and put policies and procedures in place to make sure that their customers are treated fairly and effectively when concerns…See More
Sep 26
Wanda Wegman commented on Richard Holland's blog post The Trick to Increased Service Revenue Is Keeping Your Bays Full
"A good Service CRM tool can also help you control the flow of work and the type of work in your shop.  Many dealers are facing large recalls - they need a way to manage the recalls and still get the maintenance work performed.  Since parts…"
Sep 25
Richard Holland's blog post was featured

The Trick to Increased Service Revenue Is Keeping Your Bays Full

Many auto dealerships have technology in place that allows sales managers to monitor what’s going on in their departments. CRMs and phone call recording services are used by sales managers to ensure that Internet leads are being followed up promptly and that salespeople follow up with shoppers that visited the dealership but did not…See More
Sep 24
Richard Holland posted a blog post

The Trick to Increased Service Revenue Is Keeping Your Bays Full

Many auto dealerships have technology in place that allows sales managers to monitor what’s going on in their departments. CRMs and phone call recording services are used by sales managers to ensure that Internet leads are being followed up promptly and that salespeople follow up with shoppers that visited the dealership but did not…See More
Sep 18
Richard Holland was featured
Sep 17
Ralph Paglia commented on Richard Holland's blog post Are You Prepared For More Service Business?
"If there is one overall most important marketing lesson of the last 4 years, it is that a dealership's service department is capable of becoming the most profitable source of new and used car sales of any marketing strategy...  Last month…"
Sep 11
Richard Holland posted a blog post

Are You Prepared For More Service Business?

Auto dealers know how important their service business is to the bottom line.There’s no doubt that service absorption is vital to the health and livelihood of many dealer’s financial statements at the end of the month. Automotive…See More
Sep 11
Richard Holland's blog post was featured

How Job Hopping Became Acceptable and How You Can Change It

When developing an employee retention strategy, a business must ultimately consider salaries. There’s no doubt that a long-term employee will feel slighted if a new employee joins at a higher pay. Chances are they may even feel slighted if the new employee receives the same wage. In the automotive industry…See More
Sep 4

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
AutoPoint
Location
Las Vegas, NV
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
(800) 997-1674
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.autopoint.com
YOUR Email address for business contacts
mpiedgeworldclass@gmail.com
Select All franchises/brands you are associated with
1-Acura, 2-Aston Martin, 3-Audi, 4-BMW, 5-Buick, 6-Cadillac, 7-Chevrolet, 8-Chrysler, 9-Dodge, 10-Ferrari, 11-Fiat, 12-Fisker, 13-Ford, 14-GMC, 15-Honda, 16-Hyundai, 17-Infiniti, 19-Jaguar, 20-Jeep, 21-Kia, 22-Lamborghini, 23-Land Rover, 24-Lexus, 25-Lincoln, 26-Lotus, 27-Maserati, 28-Maybach, 29-Mazda, 30-Mercedes-Benz, 31-MINI, 32-Mitsubishi, 33-Nissan, 35-Porsche, 36-Rolls-Royce, 37-Saab, 38-Scion, 39-Smart, 40-Subaru, 41-Suzuki, 42-Tesla, 43-Toyota, 44-OEM Certified Used Vehicles, 46-Volkswagen, 47-Volvo
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
AutoPoint (formerly MPi) is a leading provider of revenue and retention solutions for automotive dealership service departments. AutoPoint is a business unit of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry. Solera provides world-class claims, underwriting and information solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. AutoPoint enables automotive service centers to operate at the highest levels of performance by increasing productivity and effectiveness, thereby improving the customer experience and raising service.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.autopoint.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://www.autopoint.com
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.autopoint.com
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://https://twitter.com/AutoPoint
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://https://www.facebook.com/AutoPointPlatform
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Wordpress, Other
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
Not Applicable

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Richard Holland's ADM Blog

Training: Mercedes puts its Money Where its Mouth Is

Posted on October 16, 2014 at 5:00am 1 Comment

I’ve written many times about the value of training and professional development to employee retention.  

Training, in combination with a company culture designed to create engaged employees, can help make a dealership a force to be reckoned with.…

Continue

When the Economy Is Good Is When We Must Shine!

Posted on October 9, 2014 at 4:30am 0 Comments

A recent article on Science20.com, explains how customers will be less focused on price and will emphasize the customer service experience when the economy is going well.  However, when the economy…

Continue

Empowered Employees Bring Higher Levels of Customer Service

Posted on September 26, 2014 at 6:30am 0 Comments

“The customer is always right” has been the trademark phrase used by businesses in the United States for decades.  By and large, most reputable businesses believe this philosophy to some degree, and put policies and procedures in place to make sure that their customers are treated fairly and effectively…

Continue

The Trick to Increased Service Revenue Is Keeping Your Bays Full

Posted on September 18, 2014 at 5:30am 2 Comments

Many auto dealerships have technology in place that allows sales managers to monitor what’s going on in their departments. CRMs and phone call recording services are used by sales managers to ensure that Internet leads are being followed up promptly and that salespeople follow up with shoppers that visited the…

Continue

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