Automotive Digital Marketing ProCom

Professional Community for Car Dealers, Automotive Marketers and Sales Managers

Loading... Be Patient!
Richard Holland
  • AutoPoint
Share on Facebook
Share

Richard Holland's ADM Friends

  • Ashley Meyers
  • Mike Elliott
  • Aileen Crass
  • Borrell Associates
  • Robert Kilpatrick
  • Jay Prassel
  • william robb
  • Big Tom LaPointe
  • Philip Zelinger
  • Ralph Paglia

Gifts Received from ADM Members

ADM Gift

Richard Holland has not received a gift from an ADM Member

Give a Gift

 

Richard Holland's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Richard Holland's blog post was featured

How Customer Training Leads To Retention

With almost everything consumers purchase, there’s an owner’s manual or set of instructions for them to use.  For decades, car manufacturers have included an owner’s manual with new vehicles. Sadly, it is no secret that this tidy three hundred-page booklet is one of the least read publications produced in mass quantity.  Some car…See More
Feb 27
Richard Holland posted a blog post

How Customer Training Leads To Retention

With almost everything consumers purchase, there’s an owner’s manual or set of instructions for them to use.  For decades, car manufacturers have included an owner’s manual with new vehicles. Sadly, it is no secret that this tidy three hundred-page booklet is one of the least read publications produced in mass quantity.  Some car…See More
Feb 26
Richard Holland posted a blog post

What Does Cheating Teach Your Employees?

Automotive News recently carried a story about a lawsuit filed by Subaru of America against one of their franchisees. The lawsuit accuses a Southern California dealership of falsifying 224 CSI surveys in an effort to…See More
Feb 19
Richard Holland's blog post was featured

The Four Buckets of Customers

We all have a myriad of contacts that we consciously (or subconsciously) place into separate categories in our relationships. These categories include family, close friends, business associates, colleagues and acquaintances. Most people tend to act differently depending on which group they are surrounded by at any particular moment.…See More
Feb 14
Richard Holland was featured
Feb 14
Richard Holland posted a blog post

The Four Buckets of Customers

We all have a myriad of contacts that we consciously (or subconsciously) place into separate categories in our relationships. These categories include family, close friends, business associates, colleagues and acquaintances. Most people tend to act differently depending on which group they are surrounded by at any particular moment.…See More
Feb 12
Richard Holland's blog post was featured

Season of Change?

With a steadily improving economy and declining unemployment rates, the automobile industry is geared up to experience another year of expansion and progress. While this is great news, it would be wise to consider that just as customers now have more choices when it comes to buying or servicing their vehicle, employees (and prospective employees) also have more options than they did just a few years ago.  In general they no longer feel quite so loyal to their position, nor do they fear…See More
Feb 6
Richard Holland posted a blog post

Season of Change?

With a steadily improving economy and declining unemployment rates, the automobile industry is geared up to experience another year of expansion and progress. While this is great news, it would be wise to consider that just as customers now have more choices when it comes to buying or servicing their vehicle, employees (and prospective employees) also have more options than they did just a few years ago.  In general they no longer feel quite so loyal to their position, nor do they fear…See More
Feb 5
Richard Holland posted a blog post

Is Going Above & Beyond Really the Path to Customer Loyalty?

Most executives believe that providing an excellent customer experience will increase customer loyalty. Many companies are known for it and stand out as examples of how to win business and loyalty – Nordstrom, Zappos and Apple come to mind. While providing an excellent customer experience is certainly more likely to increase a loyal…See More
Jan 29
Richard Holland was featured
Jan 18
Michael commented on Richard Holland's blog post Time Isn’t of the Essence
"Great Great Great simple show and tell above on just one example of most services that hit the drive and work found needed and NOT sold. What huge servicing opportunity here for follow up with suggestions you sited. A dozen years ago as a GM this…"
Jan 17
Gregory Lawrence Noonan commented on Richard Holland's blog post Time Isn’t of the Essence
"Good morning Rich, Two and 1/2 years ago you and Jody joined me and 30 others for dinner in Orlando. During that meal we all shared ideas on Customer Loyalty. You may remember the binoculars we gave out that said Insight Media and why we gave them.…"
Jan 17
Richard Holland's blog post was featured

Time Isn’t of the Essence

Imagine a customer that is in for a routine oil change at your dealership.As part of the complimentary inspection your store provides, it is discovered that the vehicle’s brake pads are severely worn and it would be unsafe to continue driving the vehicle much longer without replacement.  The service advisor brings this to the…See More
Jan 17
Richard Holland posted a blog post

Time Isn’t of the Essence

Imagine a customer that is in for a routine oil change at your dealership.As part of the complimentary inspection your store provides, it is discovered that the vehicle’s brake pads are severely worn and it would be unsafe to continue driving the vehicle much longer without replacement.  The service advisor brings this to the…See More
Jan 15
Richard Holland posted a blog post

Will Service Technicians Need Computer Development Skills Soon?

Each year OEMs add more and more advanced technology to their vehicles. As a result, the skill set demanded of today’s technician has transitioned from one that is purely mechanical, into one that is more technology-based. Up until now, technicians have had access to master techs at their respective manufacturers to help diagnose…See More
Jan 8
Richard Holland posted a blog post

Volvo Boldly Goes Where No One Dares Go

While most businesses analyze budgets and shift money towards digital advertising, video and branding, Volvo has taken an interesting strategy: to decrease marketing. While it isn’t planning to cease all activities, Volvo has decided that, rather than attempt to take on any rivals with bigger budgets, it will shift money towards…See More
Dec 29, 2014

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
AutoPoint
Location
Las Vegas, NV
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
(800) 997-1674
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.autopoint.com
YOUR Email address for business contacts
mpiedgeworldclass@gmail.com
Select All franchises/brands you are associated with
1-Acura, 2-Aston Martin, 3-Audi, 4-BMW, 5-Buick, 6-Cadillac, 7-Chevrolet, 8-Chrysler, 9-Dodge, 10-Ferrari, 11-Fiat, 12-Fisker, 13-Ford, 14-GMC, 15-Honda, 16-Hyundai, 17-Infiniti, 19-Jaguar, 20-Jeep, 21-Kia, 22-Lamborghini, 23-Land Rover, 24-Lexus, 25-Lincoln, 26-Lotus, 27-Maserati, 28-Maybach, 29-Mazda, 30-Mercedes-Benz, 31-MINI, 32-Mitsubishi, 33-Nissan, 35-Porsche, 36-Rolls-Royce, 37-Saab, 38-Scion, 39-Smart, 40-Subaru, 41-Suzuki, 42-Tesla, 43-Toyota, 44-OEM Certified Used Vehicles, 46-Volkswagen, 47-Volvo
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
AutoPoint (formerly MPi) is a leading provider of revenue and retention solutions for automotive dealership service departments. AutoPoint is a business unit of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry. Solera provides world-class claims, underwriting and information solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. AutoPoint enables automotive service centers to operate at the highest levels of performance by increasing productivity and effectiveness, thereby improving the customer experience and raising service.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.autopoint.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://www.autopoint.com
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.autopoint.com
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://https://twitter.com/AutoPoint
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://https://www.facebook.com/AutoPointPlatform
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Wordpress, Other
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
Not Applicable

Richard Holland's Videos

  • Add Videos
  • View All

Richard Holland's ADM Blog

How Customer Training Leads To Retention

Posted on February 26, 2015 at 5:30am 0 Comments

With almost everything consumers purchase, there’s an owner’s manual or set of instructions for them to use.  For decades, car manufacturers have included an owner’s manual with new vehicles. Sadly, it is no secret that this tidy three hundred-page booklet is one of the least read publications produced in mass…

Continue

What Does Cheating Teach Your Employees?

Posted on February 19, 2015 at 6:00am 0 Comments

Automotive News recently carried a story about a lawsuit filed by Subaru of America against one of their franchisees. The lawsuit accuses a Southern California dealership of falsifying 224 CSI surveys in an…

Continue

The Four Buckets of Customers

Posted on February 12, 2015 at 5:00am 0 Comments

We all have a myriad of contacts that we consciously (or subconsciously) place into separate categories in our relationships. These categories include family, close friends, business associates, colleagues and acquaintances. Most people tend to act differently depending on which group they are surrounded by at any…

Continue

Season of Change?

Posted on February 5, 2015 at 6:00am 0 Comments

With a steadily improving economy and declining unemployment rates, the automobile industry is geared up to experience another year of expansion and progress. While this is great news, it would be wise to consider that just as customers now have more choices when it comes to buying or servicing their vehicle, employees (and prospective employees) also have more options than they did just a few years ago.  In general they no longer feel quite so loyal to their position, nor do they fear…

Continue

Comment Wall

You need to be a member of Automotive Digital Marketing ProCom to add comments!

Join Automotive Digital Marketing ProCom

  • No comments yet!
 
 
 

ADMPC is a Network for Car Dealers, Automotive Marketing, Advertising and Management Pros sharing Digital Strategies and Execution Tactics.

Please Consider Automotive Marketing Professional Community Sponsors

ADM Badge

Loading…

Based On Your Interests...

Onsite/Offsite Combination ADM Consulting & Coaching
Select the maximum amount you want to pay each month
$ USD
Sign up for

Automotive Marketing Tools

Get ADM Toolbar

Click here to take the ADM Member Survey

 

Google Automotive Network Targeted Placement Ads

Getting too many emails from ADM? Click mailbox below to control which types of alerts and updates you are sent......


Instagram

Share the Best Content w/AutoMarketing Community

© 2015   Created by Ralph Paglia.

ADM Badges  |  Report an Issue  |  Terms of Service