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Richard Holland's ADM Friends

  • Aileen Crass
  • Borrell Associates
  • Robert Kilpatrick
  • Jay Prassel
  • Tom LaPointe / CarChat24
  • Philip Zelinger
  • Ralph Paglia

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Richard Holland's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Richard Holland is now friends with Ralph Paglia and Aileen Crass
16 hours ago
Richard Holland posted a blog post

Are Service Customers Defecting Due to Trust and Price Transparency?

A recently released white paper based on a collaborative study between Cars.com and GFK, reported that consumers are leaving dealership service in favor of independents due to a lack of trust and price…See More
16 hours ago
Richard Holland was featured
Monday
Ralph Paglia commented on Richard Holland's blog post Dealer Service and Loyalty Boost Highlights Importance of Customer Experience
"Richard, thank you for a very important bundle of information and insight within this post... Looking at your interpretation of the J.D. Power study, I cannot help but conclude that prepaid service and maintenance packages that are included in the…"
Apr 17
Richard Holland's blog post was featured

Dealer Service and Loyalty Boost Highlights Importance of Customer Experience

The recently released J.D. Power 2014 U.S. Customer Service Index Study produced some interesting, and very promising, results.The report concluded that customer satisfaction with dealer service has…See More
Apr 17
Richard Holland posted a blog post

Dealer Service and Loyalty Boost Highlights Importance of Customer Experience

The recently released J.D. Power 2014 U.S. Customer Service Index Study produced some interesting, and very promising, results.The report concluded that customer satisfaction with dealer service has…See More
Apr 17
David Sharp commented on Richard Holland's blog post Fallon Chooses Ford amongst Controversy & Salespeople Humiliation
"My friend Brian, I truly appreciate how you word your thoughts so well.  It's kind of ironic that I haven't commented in a while and it just happens that we both commented on the same post.  I absolutely agree with you about…"
Apr 14
Brian Bennington commented on Richard Holland's blog post Fallon Chooses Ford amongst Controversy & Salespeople Humiliation
"Rereading the above post after reading Arnold's and Aaron's comments, it seems it is being taken way too seriously.  As to this being demeaning to car reps, NBC would make sure it came off the same way regardless of what Fallon wanted…"
Apr 13
Arnold Tijerina commented on Richard Holland's blog post Fallon Chooses Ford amongst Controversy & Salespeople Humiliation
"Aaron, while I agree that the contest was for entertainment purposes of the Tonight Show (which is a TV show designed to entertain) and great publicity for Ford, it was all done at the expense of the salespeople. I watched the segments and was…"
Apr 13
Richard Holland's blog post was featured

Fallon Chooses Ford amongst Controversy & Salespeople Humiliation

Last month, I wrote an article on how Jimmy Fallon announced during “The Tonight Show” that he was in the market for a truck. Manufacturers immediately took to social media in attempts to convince the popular talk-show host that he should choose them, including Ford, Dodge, Chevrolet and Nissan. Fallon…See More
Apr 12
Aaron Camus commented on Richard Holland's blog post Fallon Chooses Ford amongst Controversy & Salespeople Humiliation
"I hate to say it, but this is ridiculous, and reads like 'sour grapes'. First of all, the Ford F150 is a hugely popular truck, and not because of Jimmy Fallon. The contest was for entertainment. Period. Thats what the tonight show IS. As…"
Apr 11
Brian Bennington commented on Richard Holland's blog post Fallon Chooses Ford amongst Controversy & Salespeople Humiliation
"Damn, Richard....  Another "asking for your opinion" post, well-written and interesting to boot.  You've definitely got my number.  When I saw "Fallon" in the title, I didn't know what you were talking…"
Apr 11
William Phillips commented on Richard Holland's blog post Fallon Chooses Ford amongst Controversy & Salespeople Humiliation
"Another Liberal idiot at work with all theory and not substance "
Apr 11
Keith Shetterly commented on Richard Holland's blog post Fallon Chooses Ford amongst Controversy & Salespeople Humiliation
"Richard, I wish I could agree with you, as I highly respect you. However, I don't feel at all that this was something negative for salespeople. If Ford bought their way into it, so what. That's advertising! The salespeople . . . well, I…"
Apr 11
David Sharp commented on Richard Holland's blog post Fallon Chooses Ford amongst Controversy & Salespeople Humiliation
"I don't think it makes any difference either way.  I will admit, that I tweeted to Jimmy Fallon trying to get him to let our dealership, (Elliott Auto Group, Mt. Pleasant, TX), be the one that sells him his new truck.  To the people…"
Apr 11
Richard Holland posted a blog post

Fallon Chooses Ford amongst Controversy & Salespeople Humiliation

Last month, I wrote an article on how Jimmy Fallon announced during “The Tonight Show” that he was in the market for a truck. Manufacturers immediately took to social media in attempts to convince the popular talk-show host that he should choose them, including Ford, Dodge, Chevrolet and Nissan. Fallon…See More
Apr 10

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
AutoPoint
Location
Las Vegas, NV
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
(800) 997-1674
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.autopoint.com
YOUR Email address for business contacts
mpiedgeworldclass@gmail.com
Select All franchises/brands you are associated with
1-Acura, 2-Aston Martin, 3-Audi, 4-BMW, 5-Buick, 6-Cadillac, 7-Chevrolet, 8-Chrysler, 9-Dodge, 10-Ferrari, 11-Fiat, 12-Fisker, 13-Ford, 14-GMC, 15-Honda, 16-Hyundai, 17-Infiniti, 19-Jaguar, 20-Jeep, 21-Kia, 22-Lamborghini, 23-Land Rover, 24-Lexus, 25-Lincoln, 26-Lotus, 27-Maserati, 28-Maybach, 29-Mazda, 30-Mercedes-Benz, 31-MINI, 32-Mitsubishi, 33-Nissan, 35-Porsche, 36-Rolls-Royce, 37-Saab, 38-Scion, 39-Smart, 40-Subaru, 41-Suzuki, 42-Tesla, 43-Toyota, 44-OEM Certified Used Vehicles, 46-Volkswagen, 47-Volvo
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
AutoPoint (formerly MPi) is a leading provider of revenue and retention solutions for automotive dealership service departments. AutoPoint is a business unit of Solera Holdings, Inc., the leading global claims solutions provider serving the automotive industry. Solera provides world-class claims, underwriting and information solutions that help customers automate their processes; managing millions of claims each year efficiently and effectively, and resolving billions of dollars in claims settlements. AutoPoint enables automotive service centers to operate at the highest levels of performance by increasing productivity and effectiveness, thereby improving the customer experience and raising service.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.autopoint.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://www.autopoint.com
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.autopoint.com
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://https://twitter.com/AutoPoint
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://https://www.facebook.com/AutoPointPlatform
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Wordpress, Other
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
Not Applicable

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Richard Holland's ADM Blog

Are Service Customers Defecting Due to Trust and Price Transparency?

Posted on April 24, 2014 at 5:02am 0 Comments

A recently released white paper based on a collaborative study between Cars.com and GFK, reported that consumers are leaving dealership service in favor of independents due to a lack of…

Continue

Dealer Service and Loyalty Boost Highlights Importance of Customer Experience

Posted on April 17, 2014 at 6:30am 1 Comment

The recently released J.D. Power 2014 U.S. Customer Service Index Study produced some interesting, and very promising, results.

The…

Continue

Fallon Chooses Ford amongst Controversy & Salespeople Humiliation

Posted on April 10, 2014 at 7:00am 8 Comments

Last month, I wrote an article on how Jimmy Fallon announced during “The Tonight Show” that he was in the market for a truck. Manufacturers immediately took to social media in attempts to convince the popular talk-show host that he should choose them, including Ford, Dodge, Chevrolet and…

Continue

What Happened to Customer Service?

Posted on April 3, 2014 at 3:00am 4 Comments

A recent event held by Edmunds named “Hackomotive” brought together some of the brightest technology innovators in the automotive industry.

The purpose of this event was to streamline the automotive buying process for consumers. Technology and shopping portals are increasingly…

Continue

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