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Rebecca Kon
  • Female
  • Maitland, FL
  • United States
  • ActivEngage, Inc.
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Rebecca Kon's ADM Friends

  • Mike Elliott
  • Cheryl Lynn
  • John Sternal
  • Ken Beam
  • JonHedges
  • J.D. Rucker
  • Ralph Paglia

Rebecca Kon's ADM Discussions

Connect with the Modern Shopper on Your Website

Started Oct 21, 2013 0 Replies

Do you want to learn how to best engage your online visitors and increase your lead conversion rates?Join us for ActivEngage's webinar with Ralph Ebersole as he discusses how you can engage more of…Continue

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Rebecca Kon's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Rebecca Kon posted a blog post

What's Your Chat Follow-Up Process?

Live chat success does not happen on its own. Success happens when live chat is flawlessly incorporated into your dealership’s daily processes. And one of those daily processes is lead follow-up.As soon as a chat lead hits your CRM, you need to have a team promptly following up with that shopper. You can have the most amazing chats in the world, however if your staff is not properly following up with your online shoppers, it won’t matter if you had a good or a bad chat - the result will be the…See More
7 hours ago
Rebecca Kon was featured
10 hours ago
Rebecca Kon posted a blog post

Nerds are Invading Live Chat...with Outstanding Customer Service

Believe it or not, sometimes the ultimate weapon to help you deliver the best online consumer experience is...Nerd Knowledge. Yes. That’s right. Knowledge about everything nerdy.At least, that’s what happened for Amazon and …See More
Sep 8
Rebecca Kon's blog post was featured

How to Evaluate Your Live Chat Provider

You signed up with a live chat provider because you believed it would be beneficial to your dealership’s business.So how often do you check to ensure they are delivering the results you were told to expect from the beginning?We recommend that you evaluate your live chat provider or your internal chat team every month.Below, are the important benchmarks you should be consistently measuring so that you…See More
Sep 4
Rebecca Kon posted a blog post

How to Evaluate Your Live Chat Provider

You signed up with a live chat provider because you believed it would be beneficial to your dealership’s business.So how often do you check to ensure they are delivering the results you were told to expect from the beginning?We recommend that you evaluate your live chat provider or your internal chat team every month.Below, are the important benchmarks you should be consistently measuring so that you…See More
Sep 3
Rebecca Kon posted a blog post

4 Phrases Your Online Shoppers DON'T Want to Hear

Have you ever sat down at a restaurant, looked at the menu, decided what you wanted to eat, and then as soon as the waiter comes by to take your order he tells you that the restaurant ran out of the main ingredient in your favorite dish on the menu?That’s strike one - you expected them to have the food they advertise on the menu.You’re not happy, but you decide there are other things you might be hungry…See More
Aug 25
Rebecca Kon posted a blog post

The Unfortunate Story of Neggy Lected, an Online Car Shopper

Once upon a time, in the Land of Aluminum, Steel, and Rubber, there lived a team of Salespeople working at R-U-SERIOUS Dealer. These Salespeople, it is believed, had a rare gift for multi-tasking. Every day, they would tackle many different tasks - from taking and making phone calls, emailing prospects, making walkaround videos, attending to customers on the lot, and the list went on and on.Then…See More
Aug 18
Ali Amirrezvani liked Rebecca Kon's blog post The Top Ten Auto News Stories of the Week: August 2 - 8
Aug 9
Rebecca Kon's blog post was featured

The Top Ten Auto News Stories of the Week: August 2 - 8

ActivEngage loves putting together the top ten automotive blogs and news articles just for you! By reading the Top Ten each week, you can stay updated on the latest strategies in marketing and selling cars, get the details on any social media and search engine updates, find out about innovative technology, learn some…See More
Aug 8
Rebecca Kon posted a blog post

The Top Ten Auto News Stories of the Week: August 2 - 8

ActivEngage loves putting together the top ten automotive blogs and news articles just for you! By reading the Top Ten each week, you can stay updated on the latest strategies in marketing and selling cars, get the details on any social media and search engine updates, find out about innovative technology, learn some…See More
Aug 8
Rebecca Kon's blog post was featured

The Science of Attention on Dealership Websites

YOUMAYCOMPLETELYIGNORETHISHUGESUBTITLE(And look at the image beside it instead).I’ve been doing a lot of research on eye-tracking studies recently, and I would like to share with you some insights. The following tips can benefit how your dealership’s website grabs your online shopper’s attention. The results you can expect will drive more traffic into your showroom and service center.The Left Side of…See More
Aug 4
Rebecca Kon posted a blog post

The Science of Attention on Dealership Websites

YOUMAYCOMPLETELYIGNORETHISHUGESUBTITLE(And look at the image beside it instead).I’ve been doing a lot of research on eye-tracking studies recently, and I would like to share with you some insights. The following tips can benefit how your dealership’s website grabs your online shopper’s attention. The results you can expect will drive more traffic into your showroom and service center.The Left Side of…See More
Aug 4
Rebecca Kon posted a blog post

7 Steps to Overcome Shopper Distrust

There’s an on-going struggle in the dealership community for winning a shopper’s trust. Why?Because shoppers have a pre-conceived idea about what they will expect when arriving at a dealership. They expect to be the prey. They expect your sales team’s hawks to swoop down and engulf them in persuasive techniques. They expect that they will have to haggle their way to a better price. All of these…See More
Jul 30
Rebecca Kon's blog post was featured

The Top Ten Auto News Stories of the Week: July 19 - 25

We love bringing you the top news stories and blogs for the auto industry each week! Staying up with the trends and changes in the industry and car buyer behavior makes our business better, and we know it can really revolutionize yours too! So enjoy these articles and pat yourself on the back for realizing that the world…See More
Jul 28
Rebecca Kon posted a blog post

The Top Ten Auto News Stories of the Week: July 19 - 25

We love bringing you the top news stories and blogs for the auto industry each week! Staying up with the trends and changes in the industry and car buyer behavior makes our business better, and we know it can really revolutionize yours too! So enjoy these articles and pat yourself on the back for realizing that the world…See More
Jul 25
Rebecca Kon's blog post was featured

Your Dealership's Staff Wants a Culture of Appreciation

A dealership is often a high-stress environment, and if you don’t have a viable plan to show your employees that you appreciate them, you’re going to have to hire and re-hire over and over and over again…ad infinitum.So how do you typically show your employees that you appreciate them for their work? The money. You give your team monetary incentives in return for their excellent skills, which helps them…See More
Jul 23

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
ActivEngage, Inc.
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Marketing Services Provider, Media or Journalist, OTHER
REQUIRED: Your Business Phone Number
407-398-5603
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.activengage.com
YOUR Email address for business contacts
beckyk@activengage.com
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
Our company is very knowledgeable about developing a personal relationship between the customer and the dealer. We keep up with the digital era of communication to give dealerships an edge and bring in business.
What will YOU contribute to the ADM Community?
I can provide insight into new and upcoming automotive industry news and tips to optimize dealership websites.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.gillmanhondahouston.com
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Other
INTERNET LEAD Suppliers You Have Experience Using
OTHERS, Not Applicable
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
Not Applicable

Rebecca Kon's ADM Blog

What's Your Chat Follow-Up Process?

Posted on September 17, 2014 at 1:12pm 0 Comments

Live chat success does not happen on its own. Success happens when live chat is flawlessly incorporated into your dealership’s daily processes. And one of those daily processes is lead follow-up.

As soon as a chat lead hits your CRM, you need to have a team promptly following up with that shopper. You can have the most amazing chats in the world, however if your staff is not properly following up with your online shoppers, it won’t matter if you…

Continue

Nerds are Invading Live Chat...with Outstanding Customer Service

Posted on September 8, 2014 at 8:26am 0 Comments

Believe it or not, sometimes the ultimate weapon to help you deliver the best online consumer experience is...Nerd Knowledge. Yes. That’s right. Knowledge about everything nerdy.

At least, that’s what happened for Amazon and …

Continue

How to Evaluate Your Live Chat Provider

Posted on September 3, 2014 at 1:02pm 0 Comments

You signed up with a live chat provider because you believed it would be beneficial to your dealership’s business.

So how often do you check to ensure they are delivering the results you were told to expect from the beginning?

We recommend that you evaluate your live chat provider or your internal chat team every month.

Below, are the important benchmarks you should be…

Continue

4 Phrases Your Online Shoppers DON'T Want to Hear

Posted on August 25, 2014 at 3:11pm 0 Comments

Have you ever sat down at a restaurant, looked at the menu, decided what you wanted to eat, and then as soon as the waiter comes by to take your order he tells you that the restaurant ran out of the main ingredient in your favorite dish on the menu?

That’s strike one - you expected them to have the food they advertise on the menu.

You’re not…

Continue

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At 10:42am on January 17, 2013, Cheryl Lynn said…

Hi Rebecca:

Welcome to ADM.  If there is anything I can help you with in increasing your ups or wrenchs within your dealership, please give me a call or text at 905.981.8761.

Would love to help you out!

Warmly,

Cheryl

http://www.facebook.com/cheryllynnfans

http://www.cheryllynninternational.com

 
 
 

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