Professional Community for Car Dealers, Automotive Marketers and Sales Managers
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Live chat success does not happen on its own. Success happens when live chat is flawlessly incorporated into your dealership’s daily processes. And one of those daily processes is lead follow-up.
As soon as a chat lead hits your CRM, you need to have a team promptly following up with that shopper. You can have the most amazing chats in the world, however if your staff is not properly following up with your online shoppers, it won’t matter if you…Continue
So how often do you check to ensure they are delivering the results you were told to expect from the beginning?
We recommend that you evaluate your live chat provider or your internal chat team every month.
Below, are the important benchmarks you should be…Continue
Have you ever sat down at a restaurant, looked at the menu, decided what you wanted to eat, and then as soon as the waiter comes by to take your order he tells you that the restaurant ran out of the main ingredient in your favorite dish on the menu?
That’s strike one - you expected them to have the food they advertise on the menu.