"Hey everyone, I hope everybody had an awesome thanksgiving, I just back from the mountains enjoying my time with the family at cloud croft. What I witness a lot of dealers do is participate in this “death of the web model” whereby in an…"
"As I mentioned before the dealership had some issues in the past. Some of what is written in the reviews is accurate and has been addressed with the customers. Since I have been with the dealership (3-months now) we have re-staffed,…"
"One of the things I've noticed is that the Yelp situation you step into can take a lot of time to change and depending the store, may never change. I know of dealers that have been trying to build up their rating for years, yet their star…"
"Randy, I just went through the Midway Dodge Yelp Business Profile in depth and brother, I feel your pain! I do want to compliment you on responding in a very personal manner to the negative reviews, it looks like you understand customer service and…"
"Albert, managing your dealership's presence on Yelp is really not about Yelp at all, it is about that dealership's customers who are members of the Yelp Community. Customers do matter, and banning something that customers like to use…"
"Micah, when a dealer is working directly with Yelp, they can be far more effective by steering clear of rubbing it in their faces when what they are doing is the opposite of what yelp recommends. I agree that what Yelp recommends has little or…"
"Ralph you make some great points! I think it should be stated that whether or not we agree with the yelp strategy is irrelevant, what is relevant is how do we manage to rather than trying to manipulate it... This speaks to my earlier comment about…"
"Ban yelp the way consumers would ban an unscrupulous car dealer. There are plenty of ways to hedge your reputation management strategy including your Google strategy for that matter. We shouldn’t fall prey to those charlatans that purport…"
"Micah's guidance is very much corroborated by my own direct experience with Yelp... I highly recommend that all dealers who are proactive with their reputation, and who monitor and respond to what their customers have to say, invest in the Yelp…"
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