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Ralph Paglia's ADM Friends

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Ralph Paglia - Inventor of Internet Leads - President; Automotive Media Partners, LLC

Comment Wall (647 comments)

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At 6:51am on October 20, 2014, Alexander Lau said…

The corporate clowns, using hipster graduates have once again deleted my statements on their services.

At 6:21pm on September 26, 2014, Tom Gorham said…

Stay cool Ralph.  You're an inspiration!

At 10:25am on September 17, 2014, Jason Silberberg said…

Hi Ralph, Good connecting with you. Let me know when you have some time to speak.




At 4:08pm on September 11, 2014, Rj Lancaster said…

Thank you for the add! Look forward to being here.

At 6:28am on September 2, 2014, Charles Rubino said…

Ralph, thank you for connecting with me on ADM. Such a great platform!

At 9:07am on August 8, 2014, Ryan Leslie said…

Thank you for your time yesterday Ralph. You are truly a gentleman and a tremendous asset to all who know you! I can't thank you enough for sharing your professional opinion and offering your personal friendship. You are a unique entity in this industry Ralph and I'm proud to call you a friend.


At 8:45am on August 2, 2014, Ayrrion Boxton said…

Hey Ralph!  Thanks for adding me here. I'm excited about what's in store for me on ADM.

At 6:29am on August 2, 2014, Brian Bennington said…

Thanks Ralph! It's good to be back, even though I was only "gone" for four days.  I was surprised to see your "friend request" this early on a Saturday morning.  Considering this is the end of my Friday work day, your message made a nice finish, especially with a little Eric Burdon & The Animals as background to my writing you.  By the way, your help earlier this week was much appreciated!

At 8:18am on July 24, 2014, SPONTBOX said…

Thanks Ralph.  But I think the complaint might be coming from one person.  I represent a company not just a person.  Is that a problem?

At 7:00am on July 1, 2014, Mike Elliott said…

Hi Ralph,I have a question about posting protocol. Would you please email me when you can? THX

At 9:35am on April 21, 2014, Cecil Helton said…

Thanks, Ralph! 

At 12:50pm on April 18, 2014, Robert Anderson said…

Hi Ralph,

Thanks for reaching out!


At 6:12am on October 21, 2013, Stephen Jeske said…

Thanks for the welcome Ralph! :)

At 4:49am on October 19, 2013, Ken Lees said…

Ralph, great to "re-connect"....let's chat soon -- please call at your convenience, would enjoy catching up!  757 375 8198

At 9:39pm on September 11, 2013, Dennis Yu said…

Ralph-- that's perfect. I get into Vegas Saturday evening at 5:25 pm. 
So pick any time that evening or any time on Sunday!

At 5:02pm on September 11, 2013, Dennis Yu said…

Ralph-- for sure.Thanks for being so welcoming. I'm in Vegas this weekend if you're around!

At 5:13am on September 9, 2013, Big Tom LaPointe said…

looks like you're back at the helm. hope all is well for you and welcome back :D

At 11:58am on August 1, 2013, Patty VanDyke said…

Hi Ralph,

I just read your email from yesterday regarding your health.  I don't know you personally ... but I want to wish you STRENGTH, POSITIVITY and FAITH in your endeavor.  What you think, then believe is what you'll become.

 Be strong ...

 Patty  :)

At 6:19am on August 1, 2013, Joe Pistone said…


What a bold expression. You are not alone. Be strong. Be well. I know I speak for most of us in the Automotive Community when I say that you are in our hearts and prayers for a thorough healing of mind and body.


Warmest Regards,

Joe Pistone

At 8:13am on June 26, 2013, Dave Leash said…

Thanks for the invite Ralph! Were looking to put together a mobile marketing program that will change the way dealers think about mobile. Also 5% of the net sales will go to benefit American Vets. Our revised website will be completed next week and will have more detail on what we do. 

Thanks again! 

Latest ADM Activity - Click "More" at bottom!

Graham Annett and Ralph Paglia are now friends
16 hours ago
Erin Ryan liked Ralph Paglia's video
Alexander Lau left a comment for Ralph Paglia
"The corporate clowns, using hipster graduates have once again deleted my statements on their services."
Ralph Paglia commented on CDK Global's blog post Are You Getting the Most Out of Your Dealership's Website?
"Great article, Christy! I've always seen the best results for car dealers happening when their websites are an integral part of their total marketing communications and advertising message."
Tom Gorham liked Ralph Paglia's blog post Research Report: Local Media and Marketing Tactics for Car Dealers - Who Uses What and Which Works Best?
Ralph Paglia posted a blog post

Research Report: Local Media and Marketing Tactics for Car Dealers - Who Uses What and Which Works Best?

BrandMuscle Research Report Reveals Local Media and Marketing Tactics Used by Car Dealers and other Local Franchised Business - But Does The Report Answer the Question About Who Uses What and Which Works Best?Not too surprising to many of Automotive Marketing Professionals, traditional media remains a…See More
Oct 13
Ralph Paglia commented on Rob Hagen's blog post Does Your Dealership C.A.R.E.S.? Part 1
"Thank you for such a thoughtful reminder of what the car business should be, and is about for anyone who experiences success... Like you, I had a mentor early in my career who coached me on several aspects of selling cars that still serve me well to…"
Oct 8
Ralph Paglia commented on John Sternal's blog post Consumers Avoid Dealer Mark-ups When Shopping Online For A Lease
"I have not heard of anyone actually doing this yet, but from my experience working with Swapalease, I believe they may offer a way to get a car buyer out of an existing lease so you can sell them their next vehicle."
Oct 7
Ralph Paglia commented on John Sternal's blog post Consumers Avoid Dealer Mark-ups When Shopping Online For A Lease
"I recently deal with Swapalease and was surprised at how effective their process is and how much actual business they do... Yet another reason to lease a new vehicle using one of the many financing sources that Swapalease lists as issuing…"
Oct 7
Ralph Paglia left a comment for Adrian Jones
"Welcome to the ADM Community, Adrian... Considering your role at GM, we would love to hear and see about ways to improve the customer experience and dealership efficiencies."
Oct 7
Ralph Paglia commented on James A. Ziegler's event The Sales Management Super Conference
"If you are a Sales Manager of any kind in the car business, you need to mark this conference as a "Must Attend" event for your professional development."
Oct 4
Ralph Paglia might attend Eliana Raggio's event

FREE Webinar: How to Make Your Service BDC Go “Cha-Ching!” at

October 23, 2014 from 12pm to 1pm
Most dealers see the value in a Service BDC:• Better follow up• Improved conversion of inbound calls• Relieving the phone pressure put on the service drive• Increased customer satisfaction and retention• Not to mention, bigger profits!The “WHY” is the easy part. It is the “HOW” that has always been the challenge.Does your Service BDC go “Cha-Ching!”? Or are you thinking about starting a Service BDC?In this groundbreaking 1 hour webinar, Greg Wells will discuss how to staff, train and compensate…See More
Oct 4
Ralph Paglia might attend Eliana Raggio's event

FREE Webinar: How to Make the Most Effective Online Inventory Listings at

October 16, 2014 from 12pm to 1pm
Changes that you could make today to your online inventory listings could make a huge difference in the amount of cars you sell!In recent years, an increasing amount of dealers are focusing efforts on New and Used car online merchandising. This is a good thing! It is proven that including additional photos, descriptions, and dealership branding to advertisements greatly increases online traffic and vehicle sales. While merchandising was a time-crunching afterthought years ago, it is now a…See More
Oct 4
Ralph Paglia might attend Eliana Raggio's event

FREE Webinar: Your 1st (and 2nd) Step toward a Great Sales Process at

October 9, 2014 from 12pm to 1pm
FACT: Your CRM is the foundation of your dealership’s Sales Process.Regardless of which CRM you have, with the right CRM data organization and data entry from dedicated dealership employees, you can turn a ho-hum Sales Process into a GREAT Sales Process…which means HUGE PROFITS!However, most dealerships underutilize, mismanage or dismiss their CRM, which ultimately prevents them from realizing maximum results. Are you one of them?Bill Phillips is here to help! He is an expert in CRM Data…See More
Oct 4
Ralph Paglia might attend James A. Ziegler's event

The Sales Management Super Conference at Atlanta Buckhead Marriott Hotel and Conference Center

November 11, 2014 at 8am to November 13, 2014 at 12:30pm
COMING TO ATLANTA IN NOVEMBER*********************************Jim and Debbie Ziegler are bringing it Home....ARE YOU SATISFIED WITH YOUR SALES AND GROSSES?Sales Management Super Conference IIIn today's highly competitive market, Jim Ziegler asks automobile dealers and managers four simple questions..."Are your grosses high enough?""Is your sales volume high enough?""Are you struggling to gain an edge on your competition?""If you're already doing a great job, can you do even better?"Jim and…See More
Oct 4
Ralph Paglia posted a photo

CDK Global - Formerly ADP Dealer Services | Cobalt

CDK Global - Formerly ADP Dealer Services | CobaltFor more information visit:
Oct 3
Ralph Paglia posted a video

Connecting with Automotive Marketing Communities

In this episode of "Get Your Social On", Amanda and Erin Ryan chat about Automotive Marketing communities your dealership can join and share articles, videos...
Oct 1
Ralph Paglia commented on Jim Barisano's blog post The VALUE OF DVS CUSTOMER
"As much as this post appears to be "Brochure-ware" I do appreciate Jim's personal perspective and agree with him in regards to his commentary on the cost of a full page ad in the Boston Globe. However, I would much rather have read…"
Oct 1
Alexander Lau commented on Ralph Paglia's blog post Top 100 SEO Tools and Tips from PubCon 2013
" Which means you don't need: Übersuggest Advanced Web Ranking Backlink monitor BeamUsUp Botify BrightLocal BuzzStream BuzzStream Meta Tag Extractor Cognitive SEO Ezee Rank…"
Sep 30
Tim J. Pyle joined Ralph Paglia's group

Inventory Marketing for Car Dealers

This group is for all things related to Car Dealers managing and marketing their vehicle inventory...
Sep 30

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What will YOU contribute to the ADM Community?
Automotive Social Media Marketing
Current Position: President - Automotive Media Partners, LLC

From 2007 through 2010, Paglia was responsible for ADP Digital Marketing Business Development. He established key strategic partnerships with Car Companies, Dealer Groups and Digital Marketing enterprises such as Google, Yahoo!, DoubleClick, Specific Media, Jumpstart Automotive Media, KnowEm, Ning, TubeMogul, Network Solutions, DealerRater, Facebook, Presto Reviews, J. D. Power and Associates, Digital Dealer Conference,, CBS, Ford, Kia, Toyota, Hyundai and others.

At Tier10 Marketing, Paglia has created significant revenue growth from new solutions to accelerate vehicle, parts and service sales using digital marketing, social media and reputation management strategies and tactics.

Prior to Tier10, Paglia created new businesses for ADP such as Digital Advertising, OEM Digital Marketing Consulting, and Social Media Reputation Management.

After earning his Bachelor of Science Degree in Business Administration from Valparaiso University, Paglia went to SUNY-Buffalo for his Masters in Business Administration (MBA), specializing in Marketing. His first job after graduate school was with De La Fuente Automotive, Inc. in San Diego.

Since then Paglia has become a nationally recognized thought leader, speaker and author on automotive CRM systems, Digital Marketing Strategy and Internet Sales Management.

Paglia has a remarkable history of large scale implementation of Internet Sales Departments, Business Development Centers (BDC) and Customer Relationship Management (CRM) tactical operations. He is a well known and frequently published expert at automotive solution development requirements, CRM systems, dealer business processes, Digital Marketing value propositions along with measurement criteria for performance reporting and ROI analysis.


- 1986 San Diego: Paglia pioneers "Internet Leads" using Bulletin Board Systems (BBS) with first public ISP (CompuServe).

- 1997 San Antonio; Red McCombs Automotive

- 1999 Philadelphia: Cyber Car Internet Sales process consulting for Ford, Honda, Toyota, Mercedes-Benz, Subaru and Nissan dealers.

- 2000 Houston: Developed Toyota eCertified dealer program for Gulf States Toyota (GST) 5 State Region.

- 2001 Torrance: Led national dealer consulting and orientation program for Honda's Interactive Network (iN) system roll-out.

- 2002 Montvale: Proposed, designed and executed "StarLeads" ILM program for 322 Mercedes-Benz dealers.

- 2003 Detroit: Led development and training of 50+ consultants that executed 600+ Ford dealership BDC implementations.

- 2005 to 2007 Phoenix: Ralph leads single point GM dealer team that sells more units (4,200+) using digital marketing in 1 year than any other dealership had ever sold (before or since).

- 2007 Chicago: Ralph accepts ADP Dealer Services position; Director - Digital Marketing. His first initiative results in ADP Digital Advertising.

- 2007 Phoenix: Paglia builds and launches automotive social network at as a "Professional Community" which becomes industry's most popular at 15,000+ Visitors/Month.

- 2008 Dearborn: Secures Ford contract to develop the Ford Lincoln Mercury Digital Advertising (FLMDA) Program for Dealers

- 2008 Dearborn: Secures national Digital Marketing Consulting contract from Ford Motor Company

- 2008 Dearborn: Secures development funding for Ford Social Media Marketing and Reputation Management dealer program

- 2009 Dearborn: Presents Ford with performance differential of Ford regions using ADP to secure 100% increase in 2009 revenue

- 2009 Dearborn: Proposes/wins 2010 Ford DMC and FLMDA Programs that include Tier 3 Social Media Marketing and Reputation Management

- 2010 Scottsdale: Strategic ASU alliance to open ADP's SkySong Social Media Operations Center
CAR DEALER or OEM Website you recommend (ie;
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The Cobalt Group, String Automotive
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Dealix, Autobytel, AutoUSA
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