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Mike Esposito
  • Male
  • Clifton Park, NY
  • United States
  • Auto/Mate Dealership Systems
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Latest ADM Activity - Click "More" at bottom!

Mike Esposito posted a blog post

Take Our Survey for a Chance to Win $300!

Auto/Mate Dealership Systems is conducting a survey and is inviting auto dealer personnel to participate. Where do you get your news and information about the auto industry? We appreciate your input! Participants who complete the survey will be entered into a drawing to win a $300 Visa gift card. In the time it takes to finish your cup of coffee, you could be entered to win!https://www.surveymonkey.com/s/AMADMKTGSee More
Mar 12
Mike Esposito posted a blog post

Auto/Mate and DealerSocket Integrate DMS and CRM Solutions, Improving Sales Efficiency for Auto Dealers

ALBANY, N.Y. – March 3rd, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that DealerSocket, a leading provider of Customer Relationship Management (CRM) software to auto retailers, has completed integration with Auto/Mate's dealership management system (DMS). Dealers using both Auto/Mate and DealerSocket solutions will benefit from improved sales efficiency with real-time, bi-directional updates of customer, vehicle and deal…See More
Mar 3
Mike Esposito posted a blog post

Auto/Mate Announces Integration of TimeHighway with AMPS DMS, Expanding Fixed Ops Service Offerings

ALBANY, N.Y. – February 18th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that TimeHighway has completed integration of its service scheduling solution with Auto/mate's Automotive Management Productivity Suite (AMPS) dealership management system. Auto dealers using both Auto/Mate's DMS and TimeHighway's service scheduling solution will benefit from real-time data exchange between the two systems. "Many dealers are focused…See More
Feb 18
Mike Esposito posted a video

AutoMate Introduces Multi-Point Inspection for Mobile

www.automate.com Introduces Multi-Point Inspection for Mobile. Increase efficiencies, improve customer service and go "paperless" in your service department ...
Feb 5
Mike Esposito posted a blog post

How to Create a Great Place to Work and Why You Need to Do This Now

In my last blog, "Why Aren't Your Customers Loyal?" I discussed the connection between customer loyalty and employee happiness. My belief is that many dealers are wasting money on customer loyalty programs if they are not also focused on making their employees happy and on creating a great place to work. I am proud of the fact that Auto/Mate was recently…See More
Jan 29
Mike Esposito posted a video

Auto/Mate at NADA 2014: Ribbon Cutting

See why Auto/Mate received the 'highest rated' DMS award for the second year in a row. Join Auto/Mate at Booth 3253 at the NADA 2014 Convention & Expo in New...
Jan 25
Mike Esposito posted a blog post

Why Aren't Your Customers Loyal? If You Can Handle the Truth, Read This.

We've all seen and heard statistics regarding the connection between customer retention and a company's profitability. Here are some examples: 1) It's 6-7 times more expensive to acquire a new customer than to keep an old one - White House Office of Consumer Affairs 2) 89% of customers have stopped doing…See More
Jan 22
Mike Esposito posted a blog post

Auto/Mate Introduces Multi-Point Inspection for its Mobile Service Solution, Enabling 'Paperless' Fixed Ops Processes

ALBANY, N.Y. – January 20th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) today introduced a multi-point inspection feature for its mobile service solution, tailored to work on windows-based tablets. With multi-point inspection, service advisors can use tablets to greet the customer, conduct a vehicle inspection, identify potential maintenance items and complete the service write-up process all 'on the go.' Auto dealer fixed ops departments…See More
Jan 20
Mike Esposito posted a blog post

Mangold Ford's Accounting Office Greatly Increases Efficiencies, Reduces Costs With Auto/Mate's DMS

For Immediate ReleaseVisit us at Booth # 3253 at NADA Convention & ExpoALBANY, N.Y. – January 13th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Mangold Ford, a Ford's President Award recipient for 10 years running, has greatly increased efficiencies in its accounting office while reducing overall dealership costs by switching to Auto/Mate's dealership management system (DMS). Since switching in late 2009, Mangold…See More
Jan 13
Mike Esposito posted a blog post

Auto/Mate Announces Forty Percent Year-Over-Year Increase in Auto Dealer Installs, Continuing Growth Trend

For Immediate ReleaseVisit us at Booth # 3253 at NADA Convention & ExpoALBANY, N.Y. – January 6th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today a 40 percent year-over-year increase in auto dealership installs in 2013, boosting the number of its auto dealer clients to more than 1,000 nationwide. The dealership management system (DMS) provider also announced that in 2013, Ford, GM and Toyota were the franchises with the…See More
Jan 6
Justin Grubb commented on Mike Esposito's blog post Measuring CSI stinks…Let’s talk Loyalty!
"Great post!  I worked at Maritz for a spell as an SFE Facilitator and our specific focus was CSI and sales increase, but I have always preached that great CSI does not equate to more car sales or service visits and thus was a poor measure of a…"
Dec 21, 2013
Tom LaPointe / CarChat24 commented on Mike Esposito's blog post Measuring CSI stinks…Let’s talk Loyalty!
"Great piece! A wise GM at a top CSI store always preached that the "Would you recommend us to a family / friend" question was much more important for business success three to five to ten years down the line."
Dec 18, 2013
Mike Esposito posted a blog post

Measuring CSI stinks…Let’s talk Loyalty!

Customer satisfaction and customer loyalty are two different things. The Customer Satisfaction Index (CSI) scores that many dealerships and manufacturers rely on as a Key Performance Indicator (KPI) do not really have much to do with building loyalty. Customers can be loyal to a company and have an unsatisfactory experience, or they can have a very satisfactory experience without being loyal to the company. I believe the CSI surveys should be phased out and replaced with something else; and…See More
Dec 18, 2013
Mike Esposito posted a blog post

Auto/Mate Integrates DMS with MOC1 Solutions' Fixed Ops Service Drive Suite, Streamlining Dealers' Service Processes

ALBANY, N.Y. – December 16th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its dealership management system (DMS) is integrated with two of the five modules in MOC1 Solutions' Fixed Ops SDSTM (Service Drive Suite) technology platform. Auto/Mate has completed full integration with MOC1 Solutions' Track and Schedule products and is in the process of integrating with their three remaining modules including Write, Inspect…See More
Dec 16, 2013
Mike Esposito posted a blog post

Auto/Mate Announces Integration of DMS with Innovative Aftermarket Systems (IAS)

ALBANY, N.Y. – December 9th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that its dealership management system (DMS) is now integrated with Innovative Aftermarket System's (IAS) suite of SmartDealerProducts for automotive dealerships. Dealers using both Auto/Mate's DMS and IAS' SmartDealerProducts solutions can now benefit from real-time information exchange between the two systems. "A typical F&I department relies on a…See More
Dec 9, 2013
Mike Esposito posted a blog post

Auto/Mate Announces Superior Integrated Solutions (SIS) is Now Providing Integration Services for its DMS to Dealers

ALBANY, N.Y. – November 25th, 2013 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that Superior Integrated Solutions (SIS), the industry's leading integration provider for auto dealerships, is now providing integration services to facilitate data exchange between Auto/Mate's dealership management system (DMS) and third-party systems in use by auto dealers. "For our customers with software systems in their dealership that aren't…See More
Nov 25, 2013

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
Auto/Mate Dealership Systems
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
(518) 371–4331
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.automate.com
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
Auto/Mate provides a robust, user-friendly dealership management system (DMS) software for auto dealerships.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.bleecker.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://www.twitter.com
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.nada.com
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://www.twitter.com/AutoMateDMS
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://www.facebook.com/ADMcommunity
Your YouTube Channel, or Video site you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.youtube.com/AutoMateDMS
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Not Applicable
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEM (DMS) You use
OTHER
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Not Applicable

Mike Esposito's Videos

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Mike Esposito's ADM Blog

Take Our Survey for a Chance to Win $300!

Posted on March 12, 2014 at 10:30am 0 Comments

Auto/Mate Dealership Systems is conducting a survey and is inviting auto dealer personnel to participate. Where do you get your news and information about the auto industry? We appreciate your input! Participants who complete the survey will be entered into a drawing to win a $300 Visa gift card. In the time it takes to finish your cup of coffee, you could be entered to win!

https://www.surveymonkey.com/s/AMADMKTG

Auto/Mate and DealerSocket Integrate DMS and CRM Solutions, Improving Sales Efficiency for Auto Dealers

Posted on March 3, 2014 at 7:26am 0 Comments

ALBANY, N.Y. – March 3rd, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that DealerSocket, a leading provider of Customer Relationship Management (CRM) software to auto retailers, has completed integration with Auto/Mate's dealership management system (DMS). Dealers using both Auto/Mate and DealerSocket solutions will benefit from improved sales efficiency with real-time, bi-directional updates of customer, vehicle…

Continue

Auto/Mate Announces Integration of TimeHighway with AMPS DMS, Expanding Fixed Ops Service Offerings

Posted on February 18, 2014 at 8:25am 0 Comments

ALBANY, N.Y. – February 18th, 2014 – Auto/Mate Dealership Systems (http://www.automate.com) announced today that TimeHighway has completed integration of its service scheduling solution with Auto/mate's Automotive Management Productivity Suite (AMPS) dealership management system. Auto dealers using both Auto/Mate's DMS and TimeHighway's service scheduling solution will benefit from real-time data exchange between the two…

Continue

How to Create a Great Place to Work and Why You Need to Do This Now

Posted on January 29, 2014 at 4:25pm 0 Comments

In my last blog, "Why Aren't Your Customers Loyal?" I discussed the connection between customer loyalty and employee happiness. My belief is that many dealers are wasting money on customer loyalty programs if they are not also focused on making their employees happy and on creating a great place to work.

 

I am proud of the fact that Auto/Mate…

Continue

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