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Mike Elliott
  • Washington, DC
  • United States
  • Lower Dealer Cost
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Mike Elliott's ADM Friends

  • Amy Farley
  • Elyse Grassmuck
  • Peter Louis Kaczynski
  • guy shamir
  • Donald Heslop
  • Ronald Johnston
  • Keele Fishel
  • David D'Amico
  • Nicole Lore
  • Mark Konrad Eck
  • Kimberley Graham
  • David Tokarsky
  • tony croose
  • Ceilia Cravens
  • Matthew Pavy

Mike Elliott's ADM Discussions

The 7 Deadly Sins of Customer Experience

Started 4 hours ago 0 Replies

Is your company committing the 7 Deadly Sins of customer experience?Recently, my kids asked me about the 7 Deadly Sins; I don’t remember how the topic came up, but when they ask, I answer. Of course,…Continue

Tags: management, dealership, service, customer

Non-Confrontational Buying You Don't Have to Slay The Evil Dragon to Buy a Car

Started yesterday 0 Replies

When you have nothing else to do one day, go down to your local library or bookstore and browse through the section where they keep the books on how to buy cars. You'll be amazed at how many there…Continue

Tags: auto, sales, car

Your Customer Is A Narcissist: How To Turn This To Your Advantage In Customer Loyalty

Started on Monday 0 Replies

The customer’s at the center of the customer’s universeA customer wants to feel that they’re at the center of your (the service provider’s) world. Customers are, after all, already at the center…Continue

Tags: management, dealership, service, customer

Two Words You Never Want To Hear: ‘Watch This’ (When Test Drives Go Bad)

Started Feb 28 0 Replies

Most test drives begin and end peacefully. But when they go wrong, boy, they can really go wrong. Last year, Jeff Gordon did a commercial for…Continue

Tags: drive, test, sales, auto

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Mike Elliott's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Mike Elliott liked guy shamir's profile
3 hours ago
Mike Elliott liked Peter Louis Kaczynski's profile
3 hours ago
Mike Elliott liked Elyse Grassmuck's profile
3 hours ago
Mike Elliott liked Amy Farley's profile
3 hours ago
Mike Elliott posted discussions
4 hours ago
Amy Farley and Mike Elliott are now friends
Tuesday
Mike Elliott posted a discussion

Your Customer Is A Narcissist: How To Turn This To Your Advantage In Customer Loyalty

The customer’s at the center of the customer’s universeA customer wants to feel that they’re at the center of your (the service provider’s) world. Customers are, after all, already at the center of their own world, their own reality. All that matters to the customer is the customer and the people whom the customer cares about, a category that only tangentially includes you, the service provider. It’s important to absorb this reality–because it is reality. Drill this reality into every single…See More
Monday
Mike Elliott posted discussions
Feb 28
Mike Elliott replied to Mike Elliott's discussion Car Salesman Confidential: Why I'm Better Than The Internet
"I agree, most customers don't like haggling. Referencing back to the dealership in my county that we've bought from repeatedly, their most memorable feature for me is the quality and honesty of their service department. The service reps…"
Feb 27
Mike Elliott replied to Mike Elliott's discussion 5 Traits Of Customer-Focused Companies
"thanks for posting. I agree that scalability IS a crutch. If you want your company to be a certain way bad enough, you CAN make it happen."
Feb 27
David Leger replied to Mike Elliott's discussion 5 Traits Of Customer-Focused Companies
"Great article. My brother in law works at Tangerine. Customer experience is paramount there. Always has been since they came to Canada as ING many years ago. Go figure a bank with no branches would be so successful... But when you call them,…"
Feb 24
Mike Elliott liked Keele Fishel's profile
Feb 21
Mike Elliott liked Ronald Johnston's profile
Feb 21
Nicole Lore replied to Mike Elliott's discussion Car Salesman Confidential: Why I'm Better Than The Internet
"That's brilliant! I am trying to get our dealership in line with the same way of thinking. We took on a lead provider called True Car- you get a guaranteed price, Certificate and all! Customers DO NOT want to go back and forth over pricing.…"
Feb 21
Michael Smith replied to Mike Elliott's discussion Car Salesman Confidential: Why I'm Better Than The Internet
"We have gone to Negotiation Free and have not run into the issue you expect under the haggle free paragraph.  The key is pricing to the market and being transparent.  Numerous surveys show that the majority of customers do not like…"
Feb 21
Mike Elliott liked Jim Jabaay's blog post Gallery View: How Craigslist Continues to Become More Shopper-Friendly
Feb 21

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
Lower Dealer Cost
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
202-241-9385
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.lowerdealercost.com
YOUR Email address for business contacts
mike@lowerdealercost.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
410-271-3379
Select All franchises/brands you are associated with
1-Acura, 3-Audi, 4-BMW, 5-Buick, 6-Cadillac, 7-Chevrolet, 8-Chrysler, 9-Dodge, 10-Ferrari, 11-Fiat, 12-Fisker, 13-Ford, 14-GMC, 16-Hyundai, 17-Infiniti, 18-Isuzu, 19-Jaguar, 20-Jeep, 21-Kia, 23-Land Rover, 24-Lexus, 25-Lincoln, 26-Lotus, 29-Mazda, 30-Mercedes-Benz, 31-MINI, 32-Mitsubishi, 33-Nissan, 35-Porsche, 37-Saab, 38-Scion, 39-Smart, 40-Subaru, 41-Suzuki, 42-Tesla, 44-OEM Certified Used Vehicles, 45-HD Truck Dealer, 46-Volkswagen, 47-Volvo, 48-Not Applicable
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
We provide a simple process to dealerships that lowers costs, speeds up cash flow and research time. We apply newer technology to make dealerships more efficient and better able to respond to customers.
What will YOU contribute to the ADM Community?
Passionate about Best Demonstrated Practices, finding ways for dealers to operate more efficiently and effectively. Especially interested in how Social media and community involvement helps increase sales and awareness of prospective customers.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.rennkirby.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://www.autodealerpeople.com
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://www.twitter.com/lowerdealercost
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://www.facebook.com/lowerdealercost
Your YouTube Channel, or Video site you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.youtube.com/user/LowerDealerCost/videos
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Other
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
Not Applicable

Comment Wall (19 comments)

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At 3:25am on November 18, 2014, Margarita Dungalo said…

hey mike thanks for adding me as your friend.. I want you to know that I  am a single!

At 3:24am on November 18, 2014, Margarita Dungalo said…

hey mike.. thanks for adding me as your friend..

It takes a lot of hard work to get to the top. Our [url=http://www.intrixmedia.com/services/seo/] Portland SEO experts[/url] will help your site climb above the competition.

At 10:04pm on October 26, 2014, Marey Armbrust said…

Thanks for the connection. I appreciate you.

At 7:10am on September 19, 2014, Jason Silberberg said…

Hi Mike,

Good to connect with you.

Best,

Jason

At 6:35pm on August 19, 2014, Tom Harbid said…

Thank you Mike

At 10:21am on August 7, 2014, CarolSanford said…
Thanks for the connection Mike looking forward to contributing insight into the vast world of social and reputation for dealers!
At 3:34pm on August 4, 2014, Ralph Paglia said…

In regards to posting protocol:

1. If you want discussion and ideas exchanged, feedback, etc. post using the ADM Forum...

2. If you want to share your ideas, strategies, best practices, a story, dealer experience, management philosophy amnd are more interested in getting your message out, rather than feedback and discussion, use the ADM Blog feature.

3. No Anonymity = No Censorship (On ADM you MUST disclose your true identity, but your opinions and statements will not be censored, unless porn or personal attacks in nature)

4. If you want to post a sales pitch, be prepared for very negative comments. We do not reward members who delete comments posted by others... Alternately, you can post a blog and not have it open for comments.

At 2:39pm on May 16, 2014, Marc Caputo said…

Thank you Mike!!! Very much looking forward to sharing "Big ideas"!

Marc

At 10:01am on May 9, 2014, Amy Buchanan said…

Thanks for the friend request Mike!  I work for all the Romano stores.

At 5:43am on May 3, 2014, Clay Toporski said…

Thanks for the friend request!

 
 
 

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