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Mike Elliott's ADM Friends

  • Renee Hans
  • Renee Dillard
  • Tom Morton
  • Jose M Alonso
  • AJ Betzler
  • Blair King
  • Markelle Harden
  • Earl Weingarden
  • Yoey Thamas
  • Margarita Dungalo
  • Rikki
  • Kenneth Toro
  • Brian Berg
  • Patti Jones
  • Deborah Katz

Mike Elliott's ADM Discussions

Are you selling Cars or iPads?

Started on Thursday 0 Replies

A good friend of mine recently shopped for a new car. He’s a pretty tech savvy person, but oddly enough, didn’t know much about the vehicle that he was thinking of buying. He said that he asked…Continue

Tags: technology, dealership., sales, auto

Dealers Move Beyond Doughnuts

Started on Wednesday 0 Replies

Corrie Watson and her twin brother, Will Churchill, wanted a strategy to attract younger customers to their three sizable family-owned automobile dealerships and to keep them coming back for…Continue

Tags: dealership, pricing, car, Internet

7 phrases that improve the customer experience

Started this ADM discussion. Last reply by samauden on Wednesday. 1 Reply

There’s one great, predictable way to keep customers loyal, and this is it:Deliver a positive customer experience.About 70% of customers say that a positive experience would make them loyal to a…Continue

Tags: management, service, customer

Are Salespeople Born Competitive?

Started on Monday 0 Replies

What brings out our inner Usain Bolt? No, I’m not talking about how fast we can run. I’m talking about that competitive edge and drive to succeed. Are we born with it, or does it emerge when we pick…Continue

Tags: management, auto, sales

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Mike Elliott's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Mike Elliott liked Renee Hans's profile
Mike Elliott posted a discussion

Are you selling Cars or iPads?

A good friend of mine recently shopped for a new car. He’s a pretty tech savvy person, but oddly enough, didn’t know much about the vehicle that he was thinking of buying. He said that he asked numerous questions of his salesperson regarding miles per gallon, safety features, and available options. Each time, the salesperson would try to find the answer on an iPad. My friend complained that he ended up leaving without ever getting a straight answer. He told me that he got the feeling that the…See More
Renee Hans and Mike Elliott are now friends
samauden replied to Mike Elliott's discussion 7 phrases that improve the customer experience
"These words or tactics shall definitely instill confidence about a company from customer's perspective.Also, these shall also help in boosting the employers confidence while dealing with the customers"
Mike Elliott posted discussions
Mike Elliott posted a discussion

Are Salespeople Born Competitive?

What brings out our inner Usain Bolt? No, I’m not talking about how fast we can run. I’m talking about that competitive edge and drive to succeed. Are we born with it, or does it emerge when we pick up the phone in our first sales role?It’s a question I’ve thought about a lot. In an industry such as sales, where a strong stereotype of the typical employee exists, can we determine whether it is the job that forms the personality or the personality that is destined for the job?Recently, I set out…See More
Mike Elliott replied to Helen Smith's discussion Does a dealership need a website?
"Helen, David hits th enail on the head. "....The question should be... Do I have an effective website?..." If you have an effective website, it is another tool to attract customers and to educate them about your dealership. Advertising is…"
Dec 8
Mike Elliott posted a discussion

The Latest on Takata: (Article) Trust in Takata to solve crisis is dissolving

Takata Corp., the world's No. 2 supplier of airbag inflators and a company once considered too big to fail, is rapidly losing control of the recall crisis.Last week was a turning point. Regulators and automakers announced plans to conduct independent engineering tests of Takata's inflators. They also took steps to expand the recalls -- even though Takata said it isn't necessary.Their actions made clear that they object to Takata's adversarial approach with U.S. regulators. And Takata has done…See More
Dec 7
Mike Elliott posted a discussion

Do You Hate Your Customers?

There, I said it.<rant>As many of you do, I lurk around the various automotive forums to keep an eye on what’s going with the rest of the retail world. The one thing that I see repeatedly are disparaging remarks about customers. More specifically, most of the stench emanates from the discussions around pricing. While I read about the exhausting hours, evil vendors, and putting up with terrible management, what I don’t seem to ever read is how these complainers add value for their…See More
Dec 5
Mike Elliott liked Yoey Thamas's profile
Dec 4
Mike Elliott posted a discussion

Setting the stage for a “huge” December

Plenty of incentive money left after Nov. sales rise 5%Timely automaker Black Friday promotions and a strong economy drove U.S. auto sales higher in November.Look for more of the same this month.“Everything seems to be in place for a strong close, and the good Thanksgiving weekend results provide a great start to the holiday selling season,” Bill Fay, Toyota Division general manager, said in a conference call today.Overall November sales rose 5 percent to 1.3 million light vehicles, more than…See More
Dec 2
Mike Elliott liked Blair King's profile
Dec 2
Markelle Harden replied to Mike Elliott's discussion A bad service review? No need to panic
"You're welcome Mike. Proactive reputation management is an absolute must, especially in the automotive landscape. "
Nov 29
Mike Elliott posted a discussion

The Shocking Truth About Car Salesmen

It’s time for the real truth about car salesman to be exposed. The jokes and the bashing must end and the only way to put this unfair treatment to bed is to reveal the parties responsible for this injustice. After years of research, in depth interviews and digging up the ugly past I have come up with the truth. A truth that I am going to share with you that the American public has kept under wraps for over one hundred years. The car salesman is not…See More
Nov 29
Markelle Harden replied to Mike Elliott's discussion A bad service review? No need to panic
"Hi Mike, Yes. If possible, direct the dialogue to phone or email, but let everyone know that your company cares and is addressing the concern. Here are some valuable links that may be helpful. Most of them talk about twitter; but the principles can…"
Nov 26
Mike Elliott posted a discussion

U.S. auto loan originations at highest level in 9 years

Americans took out the most auto loans in nine years during the third quarter, according to the Federal Reserve Bank of New York’s quarterly Household Debt and Credit Report.Loan originations for new and used cars totaled $105 billion, the highest amount since the third quarter of 2005. That’s in line with industry reports of stronger new light-vehicle sales, boosting the contribution of consumer spending to third-quarter U.S. growth.Auto loan balances have now risen for 14 straight quarters,…See More
Nov 26

ADM Profile Information

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ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
We provide a simple process to dealerships that lowers costs, speeds up cash flow and research time. We apply newer technology to make dealerships more efficient and better able to respond to customers.
What will YOU contribute to the ADM Community?
Passionate about Best Demonstrated Practices, finding ways for dealers to operate more efficiently and effectively. Especially interested in how Social media and community involvement helps increase sales and awareness of prospective customers.
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Comment Wall (19 comments)

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At 3:25am on November 18, 2014, Margarita Dungalo said…

hey mike thanks for adding me as your friend.. I want you to know that I  am a single!

At 3:24am on November 18, 2014, Margarita Dungalo said…

hey mike.. thanks for adding me as your friend..

It takes a lot of hard work to get to the top. Our [url=] Portland SEO experts[/url] will help your site climb above the competition.

At 10:04pm on October 26, 2014, Marey Armbrust said…

Thanks for the connection. I appreciate you.

At 7:10am on September 19, 2014, Jason Silberberg said…

Hi Mike,

Good to connect with you.



At 6:35pm on August 19, 2014, Tom Harbid said…

Thank you Mike

At 10:21am on August 7, 2014, CarolSanford said…
Thanks for the connection Mike looking forward to contributing insight into the vast world of social and reputation for dealers!
At 3:34pm on August 4, 2014, Ralph Paglia said…

In regards to posting protocol:

1. If you want discussion and ideas exchanged, feedback, etc. post using the ADM Forum...

2. If you want to share your ideas, strategies, best practices, a story, dealer experience, management philosophy amnd are more interested in getting your message out, rather than feedback and discussion, use the ADM Blog feature.

3. No Anonymity = No Censorship (On ADM you MUST disclose your true identity, but your opinions and statements will not be censored, unless porn or personal attacks in nature)

4. If you want to post a sales pitch, be prepared for very negative comments. We do not reward members who delete comments posted by others... Alternately, you can post a blog and not have it open for comments.

At 2:39pm on May 16, 2014, Marc Caputo said…

Thank you Mike!!! Very much looking forward to sharing "Big ideas"!


At 10:01am on May 9, 2014, Amy Buchanan said…

Thanks for the friend request Mike!  I work for all the Romano stores.

At 5:43am on May 3, 2014, Clay Toporski said…

Thanks for the friend request!


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