A good friend of mine recently shopped for a new car. He’s a pretty tech savvy person, but oddly enough, didn’t know much about the vehicle that he was thinking of buying. He said that he asked…Continue
There’s one great, predictable way to keep customers loyal, and this is it:Deliver a positive customer experience.About 70% of customers say that a positive experience would make them loyal to a…Continue
What brings out our inner Usain Bolt? No, I’m not talking about how fast we can run. I’m talking about that competitive edge and drive to succeed. Are we born with it, or does it emerge when we pick…Continue
A good friend of mine recently shopped for a new car. He’s a pretty tech savvy person, but oddly enough, didn’t know much about the vehicle that he was thinking of buying. He said that he asked numerous questions of his salesperson regarding miles per gallon, safety features, and available options. Each time, the salesperson would try to find the answer on an iPad. My friend complained that he ended up leaving without ever getting a straight answer. He told me that he got the feeling that the…See More
"These words or tactics shall definitely instill confidence about a company from customer's perspective.Also, these shall also help in boosting the employers confidence while dealing with the customers"
What brings out our inner Usain Bolt? No, I’m not talking about how fast we can run. I’m talking about that competitive edge and drive to succeed. Are we born with it, or does it emerge when we pick up the phone in our first sales role?It’s a question I’ve thought about a lot. In an industry such as sales, where a strong stereotype of the typical employee exists, can we determine whether it is the job that forms the personality or the personality that is destined for the job?Recently, I set out…See More
David hits th enail on the head.
"....The question should be... Do I have an effective website?..." If you have an effective website, it is another tool to attract customers and to educate them about your dealership. Advertising is…"
Takata Corp., the world's No. 2 supplier of airbag inflators and a company once considered too big to fail, is rapidly losing control of the recall crisis.Last week was a turning point. Regulators and automakers announced plans to conduct independent engineering tests of Takata's inflators. They also took steps to expand the recalls -- even though Takata said it isn't necessary.Their actions made clear that they object to Takata's adversarial approach with U.S. regulators. And Takata has done…See More
There, I said it.<rant>As many of you do, I lurk around the various automotive forums to keep an eye on what’s going with the rest of the retail world. The one thing that I see repeatedly are disparaging remarks about customers. More specifically, most of the stench emanates from the discussions around pricing. While I read about the exhausting hours, evil vendors, and putting up with terrible management, what I don’t seem to ever read is how these complainers add value for their…See More
Plenty of incentive money left after Nov. sales rise 5%Timely automaker Black Friday promotions and a strong economy drove U.S. auto sales higher in November.Look for more of the same this month.“Everything seems to be in place for a strong close, and the good Thanksgiving weekend results provide a great start to the holiday selling season,” Bill Fay, Toyota Division general manager, said in a conference call today.Overall November sales rose 5 percent to 1.3 million light vehicles, more than…See More
It’s time for the real truth about car salesman to be exposed. The jokes and the bashing must end and the only way to put this unfair treatment to bed is to reveal the parties responsible for this injustice. After years of research, in depth interviews and digging up the ugly past I have come up with the truth. A truth that I am going to share with you that the American public has kept under wraps for over one hundred years. The car salesman is not…See More
Yes. If possible, direct the dialogue to phone or email, but let everyone know that your company cares and is addressing the concern.
Here are some valuable links that may be helpful. Most of them talk about twitter; but the principles can…"
Americans took out the most auto loans in nine years during the third quarter, according to the Federal Reserve Bank of New York’s quarterly Household Debt and Credit Report.Loan originations for new and used cars totaled $105 billion, the highest amount since the third quarter of 2005. That’s in line with industry reports of stronger new light-vehicle sales, boosting the contribution of consumer spending to third-quarter U.S. growth.Auto loan balances have now risen for 14 straight quarters,…See More
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5-Buick, 32-Mitsubishi, 48-Not Applicable
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
We provide a simple process to dealerships that lowers costs, speeds up cash flow and research time. We apply newer technology to make dealerships more efficient and better able to respond to customers.
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Passionate about Best Demonstrated Practices, finding ways for dealers to operate more efficiently and effectively. Especially interested in how Social media and community involvement helps increase sales and awareness of prospective customers.
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