Automotive Digital Marketing

Professional Community for Car Dealers, Marketing, Advertising and Sales Leaders

Loading... Be Patient!

Maria Espinoza
  • Female
  • Downers Grove, IL
  • United States
  • Dealer-e Process
Share on Facebook

Maria Espinoza's ADM Friends

  • Bob Dziewulski
  • Daimen Boyd
  • Matt Palmer
  • Fred G. Slabine
  • James (Jim) Lawyer
  • Paul Maiers
  • Glynn Warwick
  • Dealer Synergy
  • Christy Chew
  • Dan Moore
  • James Stayton
  • Tifani Lyn Vruggink
  • Jennifer Blanchard
  • Amanda Champion

Maria Espinoza's ADM Blog

Don’t Be A Tiger Woods With Your Internet/BDC Dept.

Posted on May 19, 2010 at 2:30pm 1 Comment

Does your store play the sales game with a style similar to Tiger Woods? Does your store “appear” to be a great professional, ethical and respectful player at first only to prove otherwise once a customer sets foot in your

store? Let me ask it another way; does your…


Fine Wine – Auto Dealer Aged Inventory

Posted on May 6, 2010 at 9:00am 0 Comments


Is your inventory like a fine wine aging to “perfection?” The word “age” and the word “inventory” used in the same sentence in our industry spells COST- to you!

My job is to go through dealer’s websites and analyze their web presence, the “stickiness” of its visitors and the websites general effectiveness as it relates to ecommerce efficiency and inventory management.…


7 Deadly Sins Of Live Chat On Auto Dealer Websites

Posted on April 30, 2010 at 2:41pm 0 Comments

A poorly executed live chat solution plus a non existent or weak visitor engagement plan will take potentially one of your most powerful Internet sales

tools, live chat, and turn it into a disappointing expense very

quickly. We have seen these committed time and time again so here they are:

SIN #1


Keeping in mind that proactive chat produces 500% the visitor…


Live Chat Creates Repeat Visitors

Posted on July 28, 2009 at 10:43am 0 Comments

Repeat visitors on a website, simply defined, are visitors who have been there before. They are like a solid investment into your online business, with constant returns.

Five years ago, when we started our Live Chat Service, it was a concept so new to web visitors that each visitor had a unique reaction. Some visitors would think of our Live Chat Operators as 'automated bots', while some as… Continue

Live Chat Creates Repeat Visitors

Posted on June 3, 2009 at 2:00pm 0 Comments

Repeat visitors on a website, simply defined, are visitors who have been there before. They are like a solid investment into your online business, with constant returns.

Five years ago, when we started our Live Chat Service, it was a concept so new to web visitors that each visitor had a unique reaction. Some visitors would think of our Live Chat Operators as 'automated bots', while some as 'advertisements'! But the best visitors were those with whom we were able to form a lasting… Continue

Gifts Received from ADM Members

ADM Gift

Maria Espinoza has not received a gift from an ADM Member

Give a Gift


Maria Espinoza's ADM Profile page


Loading… Loading feed

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
Dealer-e Process
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Technology Professional, Dealership Solution Provider
Your Business Phone Number (country code - number)
YOUR Business Website URL (ie:
Your Mobile Phone, Direct Business Line or Alternate Number
Select All franchises/brands you are associated with
Acura, Aston Martin, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ferrari, Fisker, Ford, GMC, Honda, Hummer, Hyundai, Infiniti, Isuzu, Jaguar, Jeep, Kia, Lamborghini, Land Rover, Lexus, Lincoln, Maserati, Maybach, Mazda, Mercury, MINI, Mitsubishi, Nissan, Pontiac, Porsche, Rolls-Royce, Saab, Saturn, Scion, Smart, Subaru, Suzuki, Tesla, Toyota, Volkswagen, Volvo, Mercedes Benz
ADM is a Professional Network, describe: "Why should anyone do business with you?"

Dealer-e Process is as complete internet solutions company.
Services we offer include:

iAuto Web- Custom lead generating websites
Search Engine Optimization (S.E.O.)
Video Search Engine Optimization (V.S.E.O)
Search Engine Marketing / PPC (S.E.M.)
Pro-Active Live Chat
Dealership Virtual Tours
e-Call - Phone Call Tracking
MicroMaster Sites
"What will YOU contribute to the ADM Community?"
My name is Maria Espinoza, I have been working in the automotive indurstry for the last 10 years. I am currently Sales Director of Dealer-e Process, Internet Solutions in Downers Grove Illinois.
INVENTORY MERCHANDISING or Classified Listing site you recommend (ie;
YOUR Facebook Profile/Page
YOUR YouTube Channel, or one you recommend (ie;
Other, Not Applicable
INTERNET LEAD Suppliers You are using now, or in the past
Not Applicable
Not Applicable
Used Car Inventory Management Solutions You Have Used
Not Applicable, Other

Comment Wall (10 comments)

You need to be a member of Automotive Digital Marketing to add comments!

Join Automotive Digital Marketing

At 12:51pm on September 23, 2009,
David Robertson
Well maybe not today Maria. Though I think tomorrow would be a good idea. Anytime business hours tomorrow. (814)599-9167. Thanks!
At 11:43am on September 23, 2009,
David Robertson
Maria! Have you friended me to tell me you also have live chat to text? I can only hope. I have been looking.
At 3:00pm on September 21, 2009, Ralph Paglia said…
Maria, as far as Digital Dealer 7 goes, I am most looking forward to 3 things...
1. Pasch Halloween Bash
2. Ralph Paglia's General Session Presentation on Tuesday AM
3. Seeing many of my fellow ADM Professionals!

I have been to every DD since #1 and this is my favorite group of car guys and gals, plus my team of FLM Digital Marketing Consultants will all be there from all over the USA, which does not happen very often. So, I have a lot to look forward to at DD7!
At 5:25pm on September 2, 2009, Tony Giorgione said…
Hi Maria
Is that where Dave Page and Mike Gilespie work?
At 9:14am on May 30, 2009, Stanley Esposito said…
I went to your site... Nice work. Check out You will like it.
At 8:12pm on May 28, 2009,
Me Ravi Kant from LUCKNOW /INDIA. Managing CAR dealership.Looking forward for best practice of car dealership
At 9:50am on April 30, 2009,
jason keo
No prob!
At 12:50pm on April 29, 2009, Ken Beam said…
Hey again Maria,
Glad you liked the latest clip. As for videos for all of our entire inventory, I`ve got something up my sleeve for that too! Hey did you check out all of our Video Testimonials on the VW & Infiniti sites? We`ve been doing that for quite some time too. Now here`s something that I think is really very cool that I put together with the designer, check it out, go to the VW site & you`ll see the Intro Video playing in the upper right hand corner, now go search for New or Used Cars or maybe check out our Specials, then go back to the Homepage & look in the upper right hand corner again.... a totally different video is in place of the Intro clip! Isn`t that wild?!~
As for intro clips on the Reps & Managers, we`ve done all of this in the past,.... has no real purpose, doen`t add any value. I may do something different with this concept in the next several weeks though, we`ll see.

We definitely do not like the "Slide Show wannabe Videos" at all. Using the "Stills" & sliding them in & out is not video to us, we prefer to have a "Real" person do these LIVE.

We do not use 3rd Party Providers whatsoever, in regards to anything to do with video/flash or our "Specials" ads that you see on the sites either. Everything is created by myself "In-House", which obviously makes things a bit more cost effective. Another very important element that we have over 3rd Party Providers at Douglas is one word..... Speed! Let`s say we`ve decided to have a special sale this weekend, we have the capability of changing all of our Specials & Videos on the cuff in order to advertise a "Weekend Special Sales Event" for example. A 3rd Party Provider will not have that element of speed, though their process may work fine for other dealerships.

We realize the added value in the Videos & are constantly doing something that other dealers are still struggling with. Here`s a EBlast that I launched to 14,000 Clients this morning.
Simple yet very effective;

Be sure to visit our New website

At 11:21am on April 29, 2009, Ken Beam said…
Hey Maria,
Guess you didn`t see my earlier post, that I kind of figured that`s what "VESO" meant.
Sure send me some info too,
I`ve been using YouTube, MySpace, Facebook(my newest social for Douglas Auto Group) & numerous video hosting sites for over three years now.

I`d be curious as to what sort of new info you could offer??

Here`s my latest clip that we shot yesterday afternoon, let me know what you think ok??
At 3:40pm on April 27, 2009, Ken Beam said…
Hey Maria,

Thanks for the nice compliment, I certainly appreciate it. What exactly is "VESO"??? I`m guessing something like Video Engine Search Optimization???

Automotive Professional Network and Resource Exchange for Car Dealers, Managers, OEM and Marketing Practitioners seeking Best Practices.

ADM Sponsor

William B. Terry
Rated by Super Lawyers

loading ...

ADM Badge


Based On Your Interests...

ADM Consulting, LLC

Onsite/Offsite Combination ADM Consulting, LLC Professional Services
Select the maximum monthly investment you plan to make
Sign up for

Automotive Marketing Tools

Get ADM Toolbar

Click here to take the ADM Member Survey

Getting too many emails from ADM? Click mailbox below to control which types of alerts and updates you are sent......



ADM Professional Services
Phone Consultation
Topic or Issue:

Top Automotive Marketing Forum Discussions

Share the Best Content w/AutoMarketing Community

Microsoft Office PowerPoint

© 2020   Created by Ralph Paglia.   Powered by

ADM Badges  |  Report an Issue  |  Terms of Service, pub-1344093271332697, DIRECT, f08c47fec0942fa0, pub-1344093271332697, DIRECT, f08c47fec0942fa0