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Maria Espinoza
  • Female
  • Downers Grove, IL
  • United States
  • Dealer-e Process
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Maria Espinoza's ADM Friends

  • Bob Dziewulski
  • Daimen Boyd
  • Matt Palmer
  • SUSAN HAIR
  • Fred G. Slabine
  • James (Jim) Lawyer
  • Paul Maiers
  • Glynn Warwick
  • Dealer Synergy
  • Christy Chew
  • Dan Moore
  • James Stayton
  • Tifani Lyn Vruggink
  • Jennifer Blanchard
  • Amanda Champion

Maria Espinoza's ADM Blog

Don’t Be A Tiger Woods With Your Internet/BDC Dept.

Posted on May 19, 2010 at 2:30pm 1 Comment






Does your store play the sales game with a style similar to Tiger Woods? Does your store “appear” to be a great professional, ethical and respectful player at first only to prove otherwise once a customer sets foot in your

store? Let me ask it another way; does your…

Continue

Fine Wine – Auto Dealer Aged Inventory

Posted on May 6, 2010 at 9:00am 0 Comments

FINE WINE



Is your inventory like a fine wine aging to “perfection?” The word “age” and the word “inventory” used in the same sentence in our industry spells COST- to you!



My job is to go through dealer’s websites and analyze their web presence, the “stickiness” of its visitors and the websites general effectiveness as it relates to ecommerce efficiency and inventory management.…



Continue

7 Deadly Sins Of Live Chat On Auto Dealer Websites

Posted on April 30, 2010 at 2:41pm 0 Comments





A poorly executed live chat solution plus a non existent or weak visitor engagement plan will take potentially one of your most powerful Internet sales

tools, live chat, and turn it into a disappointing expense very

quickly. We have seen these committed time and time again so here they are:



SIN #1

WAITING FOR THE VISITOR TO APPROACH

Keeping in mind that proactive chat produces 500% the visitor…

Continue

Live Chat Creates Repeat Visitors

Posted on July 28, 2009 at 10:43am 0 Comments

http://www.ispeakvideo2.com/remote/dealerEprocess/index.html





Repeat visitors on a website, simply defined, are visitors who have been there before. They are like a solid investment into your online business, with constant returns.



Five years ago, when we started our Live Chat Service, it was a concept so new to web visitors that each visitor had a unique reaction. Some visitors would think of our Live Chat Operators as 'automated bots', while some as… Continue

Live Chat Creates Repeat Visitors

Posted on June 3, 2009 at 2:00pm 0 Comments

Repeat visitors on a website, simply defined, are visitors who have been there before. They are like a solid investment into your online business, with constant returns.



Five years ago, when we started our Live Chat Service, it was a concept so new to web visitors that each visitor had a unique reaction. Some visitors would think of our Live Chat Operators as 'automated bots', while some as 'advertisements'! But the best visitors were those with whom we were able to form a lasting… Continue

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Maria Espinoza's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Maria Espinoza and Chuck Ardezzone are now friends
Jul 5, 2012
Jessie Devlin and Maria Espinoza are now friends
Jun 6, 2012
Maria Espinoza is now friends with Ric McCoy and Bob Dziewulski
Aug 2, 2011
Maria Espinoza updated their profile
Aug 2, 2011
Maria Espinoza is now friends with Matt Palmer and Daimen Boyd
May 6, 2011
Maria Espinoza left a comment for Rod McDowell
"Thanks for the add Rod! If you see me around Woodfield Mall in the daytime I swear I'm working LOL :)"
Oct 6, 2010
Maria Espinoza and Rod McDowell are now friends
Oct 6, 2010
Maria Espinoza commented on Ralph Paglia's blog post Ten Sexiest Women in Social Media
"Thanks for the "nomination" lol! -- I like Patty want to be known as smart and savvy -- but lets be serious a compliment like that every once in a while is nice too! - What I got out of this post was some great women success stories. I…"
Oct 1, 2010
Maria Espinoza left a comment for James (Jim) Lawyer
"Thanks for the add Jim!"
Sep 16, 2010
Maria Espinoza and James (Jim) Lawyer are now friends
Sep 16, 2010
Maria Espinoza is now friends with Glynn Warwick, Dealer Synergy and Paul Maiers
Aug 2, 2010
michael austin commented on Maria Espinoza's blog post Don’t Be A Tiger Woods With Your Internet/BDC Dept.
"This is a leading factor of a debacle in a store that has an Internet/BDC department which creates appointments for sales people. mcitp Your departments have to be on the same page ALL the time. This starts with how you present your store, inventory…"
Jun 2, 2010

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ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
Dealer-e Process
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Technology Professional, Dealership Solution Provider
REQUIRED: Your Business Phone Number
630-748-3390
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.dealereprocess.com
YOUR Email address for business contacts
maria.espinoza@dealereprocess.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
630-849-8646
Select All franchises/brands you are associated with
Acura, Aston Martin, Audi, BMW, Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ferrari, Fisker, Ford, GMC, Honda, Hummer, Hyundai, Infiniti, Isuzu, Jaguar, Jeep, Kia, Lamborghini, Land Rover, Lexus, Lincoln, Maserati, Maybach, Mazda, Mercury, MINI, Mitsubishi, Nissan, Pontiac, Porsche, Rolls-Royce, Saab, Saturn, Scion, Smart, Subaru, Suzuki, Tesla, Toyota, Volkswagen, Volvo, Mercedes Benz
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
www.dealereprocess.com

Dealer-e Process is as complete internet solutions company.
Services we offer include:

iAuto Web- Custom lead generating websites
Search Engine Optimization (S.E.O.)
Video Search Engine Optimization (V.S.E.O)
Search Engine Marketing / PPC (S.E.M.)
Pro-Active Live Chat
Dealership Virtual Tours
e-Call - Phone Call Tracking
MicroMaster Sites
What will YOU contribute to the ADM Community?
My name is Maria Espinoza, I have been working in the automotive indurstry for the last 10 years. I am currently Sales Director of Dealer-e Process, Internet Solutions in Downers Grove Illinois.
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.usedcarsofchicago.com
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://www.dealereprocess.com
Your YouTube Channel, or Video site you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.youtube.com
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Other, Not Applicable
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
Not Applicable, Other

Comment Wall (10 comments)

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At 12:51pm on September 23, 2009, David Robertson said…
Well maybe not today Maria. Though I think tomorrow would be a good idea. Anytime business hours tomorrow. (814)599-9167. Thanks!
At 11:43am on September 23, 2009, David Robertson said…
Maria! Have you friended me to tell me you also have live chat to text? I can only hope. I have been looking.
At 3:00pm on September 21, 2009, Ralph Paglia said…
Maria, as far as Digital Dealer 7 goes, I am most looking forward to 3 things...
1. Pasch Halloween Bash
2. Ralph Paglia's General Session Presentation on Tuesday AM
3. Seeing many of my fellow ADM Professionals!

I have been to every DD since #1 and this is my favorite group of car guys and gals, plus my team of FLM Digital Marketing Consultants will all be there from all over the USA, which does not happen very often. So, I have a lot to look forward to at DD7!
At 5:25pm on September 2, 2009, Tony Giorgione said…
Hi Maria
Is that where Dave Page and Mike Gilespie work?
At 9:14am on May 30, 2009, Stanley Esposito said…
I went to your site... Nice work. Check out http:www.rednumbat.com You will like it.
At 8:12pm on May 28, 2009, RAVI KANT said…
Me Ravi Kant from LUCKNOW /INDIA. Managing CAR dealership.Looking forward for best practice of car dealership
At 9:50am on April 30, 2009, jason keo said…
No prob!
At 12:50pm on April 29, 2009, Ken Beam said…
Hey again Maria,
Glad you liked the latest clip. As for videos for all of our entire inventory, I`ve got something up my sleeve for that too! Hey did you check out all of our Video Testimonials on the VW & Infiniti sites? We`ve been doing that for quite some time too. Now here`s something that I think is really very cool that I put together with the designer, check it out, go to the VW site & you`ll see the Intro Video playing in the upper right hand corner, now go search for New or Used Cars or maybe check out our Specials, then go back to the Homepage & look in the upper right hand corner again.... a totally different video is in place of the Intro clip! Isn`t that wild?!~
As for intro clips on the Reps & Managers, we`ve done all of this in the past,.... has no real purpose, doen`t add any value. I may do something different with this concept in the next several weeks though, we`ll see.

We definitely do not like the "Slide Show wannabe Videos" at all. Using the "Stills" & sliding them in & out is not video to us, we prefer to have a "Real" person do these LIVE.

We do not use 3rd Party Providers whatsoever, in regards to anything to do with video/flash or our "Specials" ads that you see on the sites either. Everything is created by myself "In-House", which obviously makes things a bit more cost effective. Another very important element that we have over 3rd Party Providers at Douglas is one word..... Speed! Let`s say we`ve decided to have a special sale this weekend, we have the capability of changing all of our Specials & Videos on the cuff in order to advertise a "Weekend Special Sales Event" for example. A 3rd Party Provider will not have that element of speed, though their process may work fine for other dealerships.

We realize the added value in the Videos & are constantly doing something that other dealers are still struggling with. Here`s a EBlast that I launched to 14,000 Clients this morning.
Simple yet very effective;



Be sure to visit our New website DouglasAutoGroup.com

At 11:21am on April 29, 2009, Ken Beam said…
Hey Maria,
Guess you didn`t see my earlier post, that I kind of figured that`s what "VESO" meant.
Sure send me some info too kenabeam@aol.com,
I`ve been using YouTube, MySpace, Facebook(my newest social network...search for Douglas Auto Group) & numerous video hosting sites for over three years now.

I`d be curious as to what sort of new info you could offer??

Here`s my latest clip that we shot yesterday afternoon, let me know what you think ok??
At 3:40pm on April 27, 2009, Ken Beam said…
Hey Maria,

Thanks for the nice compliment, I certainly appreciate it. What exactly is "VESO"??? I`m guessing something like Video Engine Search Optimization???
 
 
 

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