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Dealer
Leonard Buchholz
  • Male
  • Vista, CA
  • United States
  • carbizcoach
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Latest ADM Activity - Click "More" at bottom!


Dealer
Leonard Buchholz's blog post was featured

I am your service advisor.

I am your service advisor.Most months, I work with between 200-300 customers. That means I am talking to 10-15 (and sometimes more) people a day in the service drive, and each of these customers represent a potential maintenance or repair sale, not to mention a future vehicle repurchase from our dealer.And I’ve never had…See More
May 10

Dealer
Leonard Buchholz posted a blog post

I am your service advisor.

I am your service advisor.Most months, I work with between 200-300 customers. That means I am talking to 10-15 (and sometimes more) people a day in the service drive, and each of these customers represent a potential maintenance or repair sale, not to mention a future vehicle repurchase from our dealer.And I’ve never had…See More
May 8

Dealer
Leonard Buchholz posted a video
Mar 14

Dealer
Leonard Buchholz's blog post was featured

Always Be Challenged

I wrote a book called "200K in 200 Days" and in chapter 10, I stated that we should "never be satisfied."Looking back, I realized I should have written: "Always Be Challenged."In the chapter I wrote about a meeting I attended with a group of service managers and the CFO. I just passed out the results of my evaluation and the CFO siezed the report and started flipping…See More
Feb 13

Dealer
Leonard Buchholz posted a blog post

Always Be Challenged

I wrote a book called "200K in 200 Days" and in chapter 10, I stated that we should "never be satisfied."Looking back, I realized I should have written: "Always Be Challenged."In the chapter I wrote about a meeting I attended with a group of service managers and the CFO. I just passed out the results of my evaluation and the CFO siezed the report and started flipping…See More
Feb 8

Dealer
Leonard Buchholz's blog post was featured

How does a barber learn to shave?

I came across a quote recently and I cannot remember the author, but I sure remembered the quote. It goes like this; “A barber learns to shave by shaving fools.” It struck me that many times in Customer Service, the person I am engaged with is “learning to shave” with me. What does that make me I wonder?…See More
Feb 3

Dealer
Leonard Buchholz commented on Leonard Buchholz's video
Thumbnail

An Inconvenient Truth

"Your Fixed Ops Profits come from the things you control. Let me say it again. Your Fixed Ops Profits come from things you control. It’s why we have a Service Drive Sales Process. We control everything about that process. How we greet, how we…"
Feb 2

Dealer
Leonard Buchholz posted videos
Feb 2

Dealer
Leonard Buchholz posted a video
Jan 31

Dealer
Myrtle Tran commented on Leonard Buchholz's blog post How does a barber learn to shave?
"hmmm interesting) "
Jan 31

Dealer
Myrtle Tran liked Leonard Buchholz's blog post How does a barber learn to shave?
Jan 31

Dealer
Leonard Buchholz posted a blog post

How does a barber learn to shave?

I came across a quote recently and I cannot remember the author, but I sure remembered the quote. It goes like this; “A barber learns to shave by shaving fools.” It struck me that many times in Customer Service, the person I am engaged with is “learning to shave” with me. What does that make me I wonder?…See More
Jan 30

Dealer
Leonard Buchholz posted a blog post

Why Training is Important

"They Train, Train, Train and then they Train some more. Training is not an event. It is not a punishment. In most cases, it's not even permanent. That is why you have to keep doing it over and over."Excerpt from "200K in 200 Days" http://amzn.to/2D9bJF2See More
Jan 15

Dealer
Leonard Buchholz updated their profile
Jan 10

Dealer
Leonard Buchholz's blog post was featured

Fixed Ops Exit... On a New Road

I have been thinking quite a bit about how to address the biggest challenge we are facing in our dealerships today and that is increasing service sales while driving CSI and retention.   Everybody working in this business can see the writing on the wall. The old dealership model of product distribution and servicing is going away. Buyers motives have changed. People…See More
Jan 9

Dealer
Leonard Buchholz posted a blog post

Fixed Ops Exit... On a New Road

I have been thinking quite a bit about how to address the biggest challenge we are facing in our dealerships today and that is increasing service sales while driving CSI and retention.   Everybody working in this business can see the writing on the wall. The old dealership model of product distribution and servicing is going away. Buyers motives have changed. People…See More
Jan 9

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
carbizcoach
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Fixed Operations Professional, Dealership Solution Provider, Consultant
REQUIRED: Your Business Phone Number
760-305-7443
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://carbizcoaching.com
YOUR Email address for business contacts
leonard@carbizcoaching.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
760-419-9002
ADM is a Professional Network, describe: "Why should anyone do business with you?"
Professional Coach for Fixed Ops focused on CSI and Communications. I have trained in dealerships all over the country. Jan 2018 my store realized a year over year improvement of $170.00 per CP repair order as well as exceeding market CSI. As department Managers, we face a variety of simple and not so simple problems everyday. Sometimes we need an outside opinion or voice of reason to help guide us. With 28 years as an advisor, manager, owner, trainer, seminar facilitator and automotive dealership enthusiast I can offer professional evaluation and training to get you back on track. Call, text or email. Every situation is unique and I tailor the program to the individual or organization.
"What will YOU contribute to the ADM Community?"
Articles, information and insight from someone engaged in this business everyday.
YOUR Facebook Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://https://www.facebook.com/carbizcoach/
DEALER MANAGEMENT SYSTEMS (DMS) You use
ADP, Reynolds ERA

Leonard Buchholz's Videos

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Leonard Buchholz's ADM Blog

I am your service advisor.

Posted on May 8, 2018 at 6:58am 0 Comments

I am your service advisor.

Most months, I work with between 200-300 customers. That means I am talking to 10-15 (and sometimes more) people a day in the service drive, and each of these customers represent a potential maintenance or repair sale, not to mention a future vehicle repurchase from…

Continue

Always Be Challenged

Posted on February 8, 2018 at 6:30am 0 Comments

I wrote a book called "200K in 200 Days" and in chapter 10, I stated that we should "never be satisfied."

Looking back, I realized I should have written: "Always Be Challenged."

In the chapter I wrote about a meeting I attended with a group of service managers…

Continue

How does a barber learn to shave?

Posted on January 30, 2018 at 7:00am 1 Comment

I came across a quote recently and I cannot remember the author, but I sure remembered the quote. It goes like this; “A barber learns to shave by shaving fools.”

 

It struck me that many times in Customer Service, the person I am engaged with is “learning to shave” with me. What…

Continue

Why Training is Important

Posted on January 15, 2018 at 12:04pm 0 Comments

"They Train, Train, Train and then they Train some more. Training is not an event. It is not a punishment. In most cases, it's not even permanent. That is why you have to keep doing it over and over."

Excerpt from "200K in 200 Days" http://amzn.to/2D9bJF2

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