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Leonard Buchholz has not received a gift from an ADM Member
I am your service advisor.
Most months, I work with between 200-300 customers. That means I am talking to 10-15 (and sometimes more) people a day in the service drive, and each of these customers represent a potential maintenance or repair sale, not to mention a future vehicle repurchase from…Continue
Looking back, I realized I should have written: "Always Be Challenged."
In the chapter I wrote about a meeting I attended with a group of service managers…Continue
It struck me that many times in Customer Service, the person I am engaged with is “learning to shave” with me. What…Continue
"They Train, Train, Train and then they Train some more. Training is not an event. It is not a punishment. In most cases, it's not even permanent. That is why you have to keep doing it over and over."
Excerpt from "200K in 200 Days" http://amzn.to/2D9bJF2