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Leonard Buchholz
  • Columbus, OH
  • United States
  • DealerPro Training Solutions
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Leonard Buchholz posted a blog post

7 Strategies for Your Fixed Operations "Space Race"

I was thinking this morning about how rockets and Fixed Operations Customer Management are related. With all the news about the different companies striving to become the next NASA, it reminded me that we are all in a "Space Race" even though I know that the two subjects seem completely unrelated and are not even in the same Encyclopedia volume.And I submit for your consideration that driving a rocket into space and good Customer Service…See More
Dec 9, 2014
0 Comments
Leonard Buchholz posted a blog post

3 Key Components of Outstanding Service Departments

When examining the best service departments across the country, you often find that they all share common best practices that create additional service sales and gross profits for their dealerships.These best practices combined with daily monitoring,…See More
Oct 9, 2014
0 Comments
Leonard Buchholz posted a blog post

How to "Blow Up" your Customer in the service drive 5 different ways

One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.Number 5.Assume…See More
Aug 26, 2014
0 Comments
Leonard Buchholz commented on Richard Holland's blog post Fixed Ops: The Scramble for Technicians Begins
"Excellent post and I couldn't agree more. It remains one of single biggest challenges we face in every dealership we train in, and LinkedIn Service Groups have had post after post on this very subject. If you are not recruiting every day...you…"
Jul 31, 2014
Leonard Buchholz's blog post was featured

How small changes impact your Dealership

Just what does a 10% increase (in any KPI you choose) really mean to your dealership?Why small changes make big things happen. Have you heard the old saying “Yard by yard it's hard, but inch by inch is a cinch”?If I were to go to any of your dealerships and walk into the GM’s office and say “Would you…See More
Jul 24, 2014
0 Comments
Leonard Buchholz posted a video

Why even small increases are important to your Dealership's profits

Small increases add up to massive results. Start on your path to massive increases by making incremental changes in your Service Sales process. Call 888-553-...
Jul 23, 2014
0 Comments
Leonard Buchholz posted a blog post

How small changes impact your Dealership

Just what does a 10% increase (in any KPI you choose) really mean to your dealership?Why small changes make big things happen. Have you heard the old saying “Yard by yard it's hard, but inch by inch is a cinch”?If I were to go to any of your dealerships and walk into the GM’s office and say “Would you…See More
Jul 23, 2014
0 Comments
Leonard Buchholz posted a blog post

Say Congrats to our newest 200K Club member, Rountree GM/Nissan!

It's always a pleasure to write a post about Success and we have some Great News! Rountree GM/Nissan in Florida hit the 200K Club! Congratulations to the entire Team!In this picture from l-r Tom Dallett Fixed Operations Specialist, Dan Shelly General Manager, Donnie Rosbury Service Manager and Gary Halter Parts Manager.…See More
May 29, 2014
0 Comments
Leonard Buchholz's blog post was featured

Is this a "Training Issue"...?

Nearly every week we spend training in a Dealership, we try to identify and help correct deficiencies in production, CSI and dealership employee performance. The rub is that every dealership has different issues and problems.Sometimes it’s the training, sometimes it’s the employee and sometimes it’s the management.And 100% of the time when there is little progress in performance or profit improvement, the…See More
May 3, 2014
0 Comments
Leonard Buchholz posted a blog post

Is this a "Training Issue"...?

Nearly every week we spend training in a Dealership, we try to identify and help correct deficiencies in production, CSI and dealership employee performance. The rub is that every dealership has different issues and problems.Sometimes it’s the training, sometimes it’s the employee and sometimes it’s the management.And 100% of the time when there is little progress in performance or profit improvement, the…See More
May 1, 2014
0 Comments
Leonard Buchholz was featured
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Apr 29, 2014
Leonard Buchholz was featured
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Apr 21, 2014
Leonard Buchholz posted a blog post

Processes Save Lives

Processes save lives. It’s true. It is especially true when you are lying in a hospital bed with a doctor and a nurse talking to you about how their processes will save your life…which was where I found myself in the not too distant past.Saving a customer's life begins with processes.Actually, I found it rather odd that I was being talked to about processes. Usually, I was the one explaining why a process, when properly…See More
Apr 21, 2014
0 Comments
Jeff Mayernik commented on Leonard Buchholz's blog post How to make a banana into a bbq pork sandwich...with chips and a drink.
"Well, now I'm craving a bbq pork sandwich. Great example though, the first store I worked in wasn't even a friendly feeling place for me as an employee; the store I'm at now felt friendly when I went to apply and it still does."
Apr 15, 2014
Jeff Mayernik liked Leonard Buchholz's blog post How to make a banana into a bbq pork sandwich...with chips and a drink.
Apr 15, 2014
Angela Stewart liked Leonard Buchholz's blog post How to make a banana into a bbq pork sandwich...with chips and a drink.
Apr 15, 2014

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
DealerPro Training Solutions
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Fixed Operations Professional, Dealership Supplier, Dealership Solution Provider
REQUIRED: Your Business Phone Number
888-553-0100
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.dealerprotraining.com
YOUR Email address for business contacts
lbuchholz@dealerprotraining.com
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
We are the #1 Fixed Operations Solutions Provider in North America. We provide training, coaching and processes to Service personnel that allows them to become Professional Salespeople.
What will YOU contribute to the ADM Community?
We are passionate about Service Absorption, Gross Profits, RO Count and CSI.
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://dealerelite.net
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://twitter.com/dealerprotraining
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://www.facebook.com/#!/pages/DealerPro-Training-Solutions
Your YouTube Channel, or Video site you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.youtube.com/DealerProFixedOps
DEALER MANAGEMENT SYSTEM (DMS) You use
ADP, Reynolds ERA, Reynolds Power (UCS), Arkona, OTHER

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Leonard Buchholz's ADM Blog

7 Strategies for Your Fixed Operations "Space Race"

Posted on December 9, 2014 at 1:26pm 0 Comments

I was thinking this morning about how rockets and Fixed Operations Customer Management are related. With all the news about the different companies striving to become the next NASA, it reminded me that we are all in a "Space Race" even though I know that the two subjects seem completely unrelated and are not even in the same Encyclopedia volume.

And I submit for your consideration that driving a rocket into space and good Customer Service…

Continue

3 Key Components of Outstanding Service Departments

Posted on October 9, 2014 at 1:30pm 0 Comments

When examining the best service departments across the country, you often find that they all share common best practices that create additional service sales and gross profits for their dealerships.

These best practices combined with …

Continue

How to "Blow Up" your Customer in the service drive 5 different ways

Posted on August 26, 2014 at 2:25pm 0 Comments

One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.

Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.…

Continue

How small changes impact your Dealership

Posted on July 23, 2014 at 10:33am 0 Comments

Just what does a 10% increase (in any KPI you choose) really mean to your dealership?

Why small changes make big things happen.
Why small changes make big things…
Continue

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