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Leonard Buchholz
  • Columbus, OH
  • United States
  • DealerPro Training Solutions
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Leonard Buchholz was featured
Monday
Leonard Buchholz posted a blog post

Processes Save Lives

Processes save lives. It’s true. It is especially true when you are lying in a hospital bed with a doctor and a nurse talking to you about how their processes will save your life…which was where I found myself in the not too distant past.Saving a customer's life begins with processes.Actually, I found it rather odd that I was being talked to about processes. Usually, I was the one explaining why a process, when properly…See More
Monday
Jeff Mayernik commented on Leonard Buchholz's blog post How to make a banana into a bbq pork sandwich...with chips and a drink.
"Well, now I'm craving a bbq pork sandwich. Great example though, the first store I worked in wasn't even a friendly feeling place for me as an employee; the store I'm at now felt friendly when I went to apply and it still does."
Apr 15
Jeff Mayernik liked Leonard Buchholz's blog post How to make a banana into a bbq pork sandwich...with chips and a drink.
Apr 15
Angela Stewart liked Leonard Buchholz's blog post How to make a banana into a bbq pork sandwich...with chips and a drink.
Apr 15
Cecil Helton liked Leonard Buchholz's blog post How to make a banana into a bbq pork sandwich...with chips and a drink.
Apr 14
Leonard Buchholz's blog post was featured

How to make a banana into a bbq pork sandwich...with chips and a drink.

One of the best things about traveling is experiencing how other people run their businesses. It also allows you to have many different Sales presentations from many different people. This story is about how one motivated, knowledgeable and especially friendly Salesperson made a banana into a bbq pork sandwich. I was training at…See More
Apr 14
Leonard Buchholz posted a blog post

How to make a banana into a bbq pork sandwich...with chips and a drink.

One of the best things about traveling is experiencing how other people run their businesses. It also allows you to have many different Sales presentations from many different people. This story is about how one motivated, knowledgeable and especially friendly Salesperson made a banana into a bbq pork sandwich. I was training at…See More
Apr 14
Leonard Buchholz posted a blog post

Really...it's been 60 days?

It’s been 60 days.Like many, you went to the NADA Convention determined to find the one thing that was going to make a difference in your Dealership this year. You had every intention of making changes and doing something different. You gathered information and then cataloged it. You even made a list of your Dealerships Managers and their responsibilities and revised their Goals based on the new information and training you were about to provide them.You were ready for Success! You had new…See More
Mar 29
Leonard Buchholz posted a blog post

Where does Profit Improvement start? At the Service Managers Desk, of course!

In every Dealership there is a desk. And behind that desk sits someone who has the responsibility to increase Profits.In Fixed Ops, this person is called the Service Manager.Typically  (when I go into a store that is not profitable), I find the person sitting behind that desk working on everything not related to increasing Profits while believing that they are working on everything related to increasing Profits.I call it the “Theory of Un-relativity” and it goes like this.P=ATD+PIxNC. Profits…See More
Mar 26
Jason Viglione liked Leonard Buchholz's blog post Where does RO Count attrition start? On the Telephone, of course!
Mar 20
Leonard Buchholz posted a blog post

Where does RO Count attrition start? On the Telephone, of course!

With the emphasis on increasing RO count through the manufacturer’s initiatives in regards to Quick Lube, Express Service, Fast Oil Change or whatever you call the 30 minute oil change in your Dealership, you would think that RO counts would be going up.In some instances, yes they are. There is no doubt that these programs have resulted in more traffic into some stores in some cases.But, in many stores, even with the advent of the “30 Minute Oil Change” marketing push and Free Maintenance, RO…See More
Mar 20
Jason Viglione liked Leonard Buchholz's blog post Where does Service Sales failure start? In the Service Drive of course!
Mar 18
Cecil Helton liked Leonard Buchholz's blog post Where does Service Sales failure start? In the Service Drive of course!
Mar 18
Matthew Rogers liked Leonard Buchholz's blog post Where does Service Sales failure start? In the Service Drive of course!
Mar 17
Leonard Buchholz posted a blog post

Where does Service Sales failure start? In the Service Drive of course!

In every dealership that I visit that is struggling with increasing Sales per Repair Order, performing a walkaround  is the area that the Advisors do not do well, if at all.Recently, I was observing a service drive when a customer pulled up in a car and the advisor looked up from the desk and and said "Oh, look...she is just sitting there." And for the next 3-5 minutes, the advisor sat at her workstation and…See More
Mar 17

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
DealerPro Training Solutions
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Fixed Operations Professional, Dealership Supplier, Dealership Solution Provider
REQUIRED: Your Business Phone Number
888-553-0100
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.dealerprotraining.com
YOUR Email address for business contacts
lbuchholz@dealerprotraining.com
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
We are the #1 Fixed Operations Solutions Provider in North America. We provide training, coaching and processes to Service personnel that allows them to become Professional Salespeople.
What will YOU contribute to the ADM Community?
We are passionate about Service Absorption, Gross Profits, RO Count and CSI.
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://dealerelite.net
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://twitter.com/dealerprotraining
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://www.facebook.com/#!/pages/DealerPro-Training-Solutions
Your YouTube Channel, or Video site you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.youtube.com/DealerProFixedOps
DEALER MANAGEMENT SYSTEM (DMS) You use
ADP, Reynolds ERA, Reynolds Power (UCS), Arkona, OTHER

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Leonard Buchholz's ADM Blog

Processes Save Lives

Posted on April 21, 2014 at 8:13am 0 Comments

Processes save lives. It’s true. It is especially true when you are lying in a hospital bed with a doctor and a nurse talking to you about how their processes will save your life…which was where I found myself in the not too distant past.

Saving a customer's life begins with processes.
Saving a customer's life begins…
Continue

How to make a banana into a bbq pork sandwich...with chips and a drink.

Posted on April 14, 2014 at 7:30am 1 Comment

One of the best things about traveling is experiencing how other people run their businesses. 

It also allows you to have many different Sales presentations from many different people. This story is about how one motivated, knowledgeable and especially friendly Salesperson made a banana into a bbq pork sandwich.

 

I…

Continue

Really...it's been 60 days?

Posted on March 29, 2014 at 6:15am 0 Comments

It’s been 60 days.

Like many, you went to the NADA Convention determined to find the one thing that was going to make a difference in your Dealership this year. You had every intention of making changes and doing something different. You gathered information and then cataloged it. You even made a list of your Dealerships Managers and their responsibilities and revised their Goals based on the new information and training you were about to provide them.

You were ready for…

Continue

Where does Profit Improvement start? At the Service Managers Desk, of course!

Posted on March 26, 2014 at 3:20pm 0 Comments

In every Dealership there is a desk. And behind that desk sits someone who has the responsibility to increase Profits.

In Fixed Ops, this person is called the Service Manager.

Typically  (when I go into a store that is not profitable), I find the person sitting behind that desk working on everything not related to increasing Profits while believing that they are working on everything related to increasing Profits.

I call it the “Theory of Un-relativity” and it goes like…

Continue

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