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Leonard Buchholz
- Columbus, OH
- United States
- Volvo San Diego
- ADM Blog Posts (42)
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- Volvo San Diego
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- Dealership Manager, Fixed Operations Professional, Dealership Supplier, Dealership Solution Provider
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- 858-279-9700
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- 47-Volvo
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- We are the #1 Fixed Operations Solutions Provider in North America. We provide training, coaching and processes to Service personnel that allows them to become Professional Salespeople.
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- We are passionate about Service Absorption, Gross Profits, RO Count and CSI.
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Leonard Buchholz's Videos
Leonard Buchholz's ADM Blog
7 Strategies for Your Fixed Operations "Space Race"
Posted on December 9, 2014 at 1:26pm 0 Comments 1 Like
I was thinking this morning about how rockets and Fixed Operations Customer Management are related. With all the news about the different companies striving to become the next NASA, it reminded me that we are all in a "Space Race" even though I know that the two subjects seem completely unrelated and are not even in the same Encyclopedia volume.
And I submit for your consideration that driving a rocket into space and good Customer Service…
Continue 3 Key Components of Outstanding Service Departments
Posted on October 9, 2014 at 1:30pm 0 Comments 0 Likes
When examining the best service departments across the country, you often find that they all share common best practices that create additional service sales and gross profits for their dealerships.
These best practices combined with …
Continue How to "Blow Up" your Customer in the service drive 5 different ways
Posted on August 26, 2014 at 2:25pm 0 Comments 0 Likes
One of the many byproducts of training in so many dealerships is that you get to observe all the different ways people do things. Like how they answer the phone or talk to a customer in the service drive.
Over the years, I’ve made it a point to take note of some of the ways Advisors and Managers blow their customer up in the service drive and I thought I would share with you my observations and my Top 5.…
Continue How small changes impact your Dealership
Posted on July 23, 2014 at 10:33am 0 Comments 0 Likes
Just what does a 10% increase (in any KPI you choose) really mean to your dealership?
- Why small changes make big things…
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