"5 Simple Tips to Improve Your Customer Service
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Automotive Digital Marketing Professional Community
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Leonard Buchholz
- Columbus, OH
- United States
- DealerPro Training Solutions
- ADM Blog Posts (28)
- ADM Discussions (2)
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- Automotive Digital Marketing Videos (14)
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Leonard Buchholz's ADM Profile page
Latest ADM Activity - Click "More" at bottom!
Leonard Buchholz posted an eventFixed Ops Workshops for General Managers and Dealer Principals at San Francisco and Dallas
December 3, 2013 to December 5, 2013
Don Reed, CEO of DealerPro Training Solutions, has been selected to deliver a series of workshops for the National Association of Minority Auto Dealers. Don has been leading workshops, seminars, 20Groups and association meetings for over 25 years, including a “Top 10″ rating as a NADA presenter. Don has been a “working…See More
Leonard Buchholz posted a blog postAre your Advisors "Helpful" or "Professional"?
Helpful…or Professional…which of these sound better?If you are like a lot of Dealers and General Managers hiring “helpful” people always seems to be the right call. The belief is that you can develop someone into becoming a Professional. While I don’t disagree with this practice, what I find all across the country is the opposite of helpful or Professional.Because we train all across the country, we have exposure to every make and model of vehicle in every kind of Dealership, whether it is a…See More
Leonard Buchholz replied to Ralph Paglia's discussion Jeff Haden's 9 Beliefs of Remarkably Successful People"Excellent and timely post. Thanks Jeff!"
Leonard Buchholz posted a blog postFinancial Statement Success Steps
Increase Gross Profit, Increase Net Profit, Control Expenses, Increase Sales.Chances are you have been living those four financial principles since you became the owner or GM. And if you are a service manager reading this, you have been the willing champion of the preceding 4 financial cornerstones to dealership success.Can I ask you a question?How does it make you feel when you read the statement, and it…See More
Leonard Buchholz posted a blog postUh Oh...Another Employee Quits
Resignation LetterTo: Dealer PrincipalFrom: Fixed Operations Net ProfitReference: Fixed Operations Gross Profit Resignation LetterDear Dealer Principal,It has come to my attention that Fixed Ops Gross Profit has resigned effective immediately. Without the continued support of Gross Profit I cannot continue to be effective in the performance of my duties while adding funds to your Profitability. (not to mention your bank account)I too have found other employment at a dealership that understands…See More
Leonard Buchholz posted a blog postResignation Letter
Resignation LetterDate: Effective ImmediatelyFrom: Fixed Operations Gross ProfitTo: Dealer PrincipalDear Dealer Principal,It is with great regret that I must submit this letter of resignation effective immediately.Although we have worked together over the past few years I don’t feel I can contribute to your bottom line anymore. It has been a great experience and I wish you and all of your dealership team the best.I am quite excited about the opportunity that is in front of me. The team I am…See More
Leonard Buchholz posted a blog postDid you THRIVE or SURVIVE in 2012?
Every year about this time we begin to contemplate. What was our final score for 2012? How did we end up? Did we just SURVIVE or did we THRIVE?For most of you, that reality was written months ago and on the 10th of January you’ll be reading the results you already suspect. You may even be feeling some anticipation (much like a kid on…See More
Ralph Paglia commented on Leonard Buchholz's blog post Want to increase Service Sales by 30%?"There is so much potential in dealership service departments to grow revenue, profits and develop an incredibly effective resource for additional vehicle sales that is not dependent on factory incentives or expensive advertising... This article is a…"
Leonard Buchholz posted a blog postWant to increase Service Sales by 30%?
Lost Sales and Declined Services Customers are in many Dealerships, the largest untapped source of additional revenue. And in most cases, the Sales has been lost because of a few words and not a few dollars. Trained Advisers Make More Sales!Advisers who have been trained and coached are the best people to contact those customers, Advisers who are trained, coached and who care are better. Take John Q. here.…See More
Leonard Buchholz posted a videoDon Reed "Service Advisor Training...Expense or Investment?"
Don Reed from DealerPro talks about the Service Advisor and Training.
Leonard Buchholz left a comment for Ralph Paglia"Thanks for the syndi and mention on the Top 20! I am in great company and humbled at the same time to be mentioned with them!"
Joe Webb commented on Leonard Buchholz's blog post Techno me, Train me or Tank me...which is it?"Absolutely. Technology cannot sell a car on a showroom (regardless of how awesome some touch-screen kiosks might be). It takes someone relaying that information most important to a customer, discovering needs, reviewing benefits, and…"
Leonard Buchholz commented on Leonard Buchholz's blog post Techno me, Train me or Tank me...which is it?"Thanks for the comment Joe. I agree with you 100% that technology, CRM, Customer database management, etc. are vital to the modern Dealerships overall retention and Sales strategy, no question. What I do think has happened is that we (our business)…"
ADM Profile Information
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- DealerPro Training Solutions
- Auto Industry Business Segment or Affiliation (check all that apply):
- Dealership Supplier, Fixed Operations Professional, Dealership Solution Provider
- Primary URL for YOUR Business Website (ie; www.CourtesyChev.com)
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- Email address for business purposes
- lbuchholz@dealerprotraining.com
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- ADM is a Professional Network, please describe YOUR Value Proposition... Why do business with you?
- We are the #1 Fixed Operations Solutions Provider in North America. We provide training, coaching and processes to Service personnel that allows them to become Professional Salespeople.
- What interesting insights can you contribute to the ADM Community? What are you PASSIONATE about? Who are you?
- We are passionate about Service Absorption, Gross Profits, RO Count and CSI.
- URL of a Social Media site you recommend (ie; www.PenskeCommunity.com)
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- http://www.facebook.com/#!/pages/DealerPro-Training-Solutions
- URL of Your YouTube Channel, or recommend (ie; youtube.com/AutoDigitalMarketing)
- http://www.youtube.com/DealerProFixedOps
- DEALER MANAGEMENT SYSTEM (DMS) You use
- ADP, Reynolds ERA, Reynolds Power (UCS), Arkona, OTHER
Leonard Buchholz's Videos
Leonard Buchholz's ADM Blog
Are your Advisors "Helpful" or "Professional"?
Posted on November 19, 2013 at 6:08pm 0 Comments 0 Likes
Helpful…or Professional…which of these sound better?
If you are like a lot of Dealers and General Managers hiring “helpful” people always seems to be the right call. The belief is that you can develop someone into becoming a Professional. While I don’t disagree with this practice, what I find all across the country is the opposite of helpful or Professional.
Because we train all across the country, we have exposure to every make and model of vehicle in every kind of Dealership,…
Continue Financial Statement Success Steps
Posted on September 3, 2013 at 1:15pm 0 Comments 0 Likes
Increase Gross Profit, Increase Net Profit, Control Expenses, Increase Sales.
Chances are you have been living those four financial principles since you became the owner or GM. And if you are a service manager reading this, you have been the willing champion of the preceding 4 financial cornerstones to dealership success.
Can I ask you a question?
How does it make you…
Continue Uh Oh...Another Employee Quits
Posted on August 22, 2013 at 9:28am 0 Comments 0 Likes
Resignation Letter
To: Dealer Principal
From: Fixed Operations Net Profit
Reference: Fixed Operations Gross Profit Resignation Letter
Dear Dealer Principal,
It has come to my attention that Fixed Ops Gross Profit has resigned effective immediately. Without the continued support of Gross Profit I cannot continue to be effective in the performance of my duties while adding funds to your Profitability. (not to mention your bank…
Continue Resignation Letter
Posted on August 21, 2013 at 8:38am 0 Comments 0 Likes
Resignation Letter
Date: Effective Immediately
From: Fixed Operations Gross Profit
To: Dealer Principal
Dear Dealer Principal,
It is with great regret that I must submit this letter of resignation effective immediately.
Although we have worked together over the past few years I don’t feel I can contribute to your bottom line anymore. It has been a great experience and I wish you and all of your dealership team the best.
I am quite…
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Finding $500,000 of Additional Gross Profit in Your Used Car Department
December 12, 2013 from 8am to 5pm – Indianapolis, IN
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FREE WEBINAR: How to Become a ROCKSTAR Salesperson
December 12, 2013 from 12pm to 1pm – http://www.dealeron.com/webinar/events/how-to-become-a-rockstar-salesperson/
0 Comments 1 Like -
FREE WEBINAR: Killer SEO Strategies for 2014 - How to WIN on Google
December 19, 2013 from 12pm to 1pm – http://www.dealeron.com/webinar/events/killer-seo-strategies-for-2014/
0 Comments 1 Like -
FREE Webinar: Unleashing the Power of YouTube and Video to Sell More Cars
January 16, 2014 from 12pm to 1pm – http://www.dealeron.com/webinar/events/unleashing-the-power-of-youtube-and-video-to-sell-more-cars/
0 Comments 1 Like
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Internet Sales Manager Resources and Blogroll
ADM Professional Community Blogroll:
1. Social Media Optimization
3. Persuasive Concepts Social Marketing
11. Weed Out Losers and Hire Winners
12. Take Control of Dealership Reputation
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