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Lee Harkins
  • M5 Management Services
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REQUIRED: Name of Your Dealership, Business or Organization:
M5 Management Services
Birmingham, Alabama
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Manager, Consultant, Fixed Operations Professional, Dealership Solution Provider
Your Business Phone Number (country code - number)
YOUR Business Website URL (ie:
Your Mobile Phone, Direct Business Line or Alternate Number
Select All franchises/brands you are associated with
BMW, Chevrolet, Chrysler, Ferrari, Ford, Jeep, Lexus, Lincoln, Mercedes-Benz, Toyota
ADM is a Professional Network, describe: "Why should anyone do business with you?"
M5™ Management Services, Inc. specializes in advancing fixed operations of auto dealerships around the world. The M5™ team is made up of Lee Harkins, Dave Vaden, Mark Erickson and Steve Shaw. Combined, Harkins, Vaden and Erickson have over 100 years experience in the retail automotive service industry.
"What will YOU contribute to the ADM Community?"
His client list reads like the “who’s who” of the auto industry from manufacturers to individual dealerships. His innovative approach to the enhanced performance of his clients has earned him a well-respected reputation. Lee is an innovative performance enhancement coach, implementation coach and speaker. Lee has been a featured speaker at the NADA national convention for the past 8 years.
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YOUR Twitter profile, or one you recommend (ie;
YOUR Facebook Profile/Page
YOUR YouTube Channel, or one you recommend (ie;
INTERNET LEAD Suppliers You are using now, or in the past
ADP, Reynolds ERA, Reynolds Power (UCS), Arkona, Adam, Microsoft
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Not Applicable

Lee Harkins's ADM Blog

Service Manager on Demand

Posted on August 11, 2009 at 7:31am 0 Comments

M5 Management Services TM has created a new service for its current and future clients called Service Director on Demand TM.

What this means exactly is simple: We have fully trained service manager who understand fixed operation and have graduated from the M5 University for Dealership Professionals. These service managers have a thorough understanding of financial calculations, advanced production structure, process improvement and operations along with the support of the entire M5… Continue

What was old is new again

Posted on July 19, 2009 at 5:33pm 0 Comments

The Service Department, Not the Selling Department

Have you noticed that many, if not all, businesses are reducing their service and increasing prices in pursuit of

making more profit quickly?

When I was a younger man, I would pull into a service station to get some gas for my vehicle. You noticed I said “service” station, not gas station. I would pull to the pump and a person would come and fill my car with gas. (Usually took about $5.00 to fill the car… Continue

The M5 Team Goes Shooting Today!

Posted on June 12, 2009 at 4:30pm 0 Comments

On Friday morning the M5 Team headed to the woods today. Susan Burton went fishing. The boys headed out for a morning of intense training of firearms. Then they got to fire some rounds. The team was fully armed with a .22, .40, .45. Glock, a .22 rifle and Lee's competition pistol.

The level of skill and ability ranged from Lee Harkins, fully trained and ranked near the top in the nation in hand gun competitions. Dave Vaden has had training from Lee over the years. Steve Shaw has not… Continue

The M5 Team Goes Fishing

Posted on June 11, 2009 at 4:30pm 0 Comments

The M5 Management Team heads south for the week. Lee Harkins, Dave Vaden, Steve Shaw and Susan Burton met in Birmingham Alabama and traveled 2 hours south to Hayneville for 6 days of strategy sessions, fishing, hunting and deal making.

As of Thursday, we have had a wonderful time. Lee took the team to his hunting lodge. A 500 acre ranch out in the middle of nowhere. Susan lead the group on the Thursday morning fishing tournament. She caught a mixture of 7 Bass and Brim fish. Steve… Continue

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At 6:26pm on June 11, 2009, Steven Shaw said…
What a fun day we had...looking forward to the shooting tomorrow. And Susan, i will win the fishing tournament...

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