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John J. Dillon Jr.
  • Male
  • New Albany, OH
  • United States
  • John Dillon Consulting, Inc.
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John J. Dillon Jr.'s ADM Profile page

Latest ADM Activity - Click "More" at bottom!

John J. Dillon Jr. posted a video

Exceptional Phone Calls. How Do You Answer Your Phone?

Are Your Customers Feeling Like a number or an inconvenience or do they feel "Special and Important When They Call Your Business? www.bestautopros.com
Sep 11, 2013
John J. Dillon Jr. posted a video

Creating & Closing Maintenance Sales on Captive Repair Customers

www.bestautopros.com Make sure you are training your advisors to SELL to customers that come in with a caprive/hard repair such as a check engine light, no s...
May 6, 2013
John J. Dillon Jr. posted a blog post

Are You Treating Your Customers Like VIP's?"

Please read, share and pass this article I wrote "Are You Treating Customers Like VIP's?" for Fixed Ops Magazines March/April 2013 edition along to everyone you know in customer service. It applies to every Industry we work in, not just Automotive retail. I am confident all of you who read and or share in it will take at least one, maybe several things back to your professional work environment, no matter what you do and immediately improve the way customers are acknowledged, treated and made…See More
Mar 28, 2013
John J. Dillon Jr. posted a video

Train In Your Business Like You'd Practice For The Championship

www.bestautopros.com Training in your business must be the same way you would approach practicing as a coach would have his team do for the title game. Inten...
Mar 15, 2013
John J. Dillon Jr. posted a video

2 Key Questions You Must Ask to Close More Parts & Service Sales

www.bestautopros.com There are many variables that must come together when it comes to setting up and closing additional parts and service sales. That being ...
Feb 5, 2013
John J. Dillon Jr. posted a video

Change Your Game and Improve Yourself in 2013

www.bestautopros.com To improve yourself personally and professionally you must commit to changing your game and how you manage yourself personally and profe...
Jan 9, 2013
John J. Dillon Jr. posted a video

BestAutoPros Facebook Like Contest

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Dec 6, 2012
John J. Dillon Jr. posted a video

BestAutoPros Tip Of The Week: Manage & Respect Your Candidate

www.bestautopros.com To recruit and close top level professionals you must sell yourself as a hiring manager and your operation to them. You must stay in tou...
Nov 29, 2012
John J. Dillon Jr. posted a video

BestAutoPros Tip of The Week: Role Play For Success

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Nov 19, 2012
John J. Dillon Jr. posted a video

The Election is Over Move on and Create Your Own Economy

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Nov 8, 2012
John J. Dillon Jr. commented on John J. Dillon Jr.'s video
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Hire and Require Customer Service Excellence

"Thanks Ralph.  So well put!!... Hire and then Require Customer Service Excellence through training, coaching and accountability with all of your employees..."
Nov 3, 2012
John J. Dillon Jr.'s video was featured

Hire and Require Customer Service Excellence

John Dillon's "Tip of the Week" showcases what happens all too often when we are not looking... Because we have hired the wrong people! And, then he describes what happens when the right people are hired (Walgreens). When it comes to hiring front…
Nov 3, 2012
Ralph Paglia commented on John J. Dillon Jr.'s video
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Hire & Require Customer Service Excellence

"John Dillon captures the essence of what goes wrong when we hire the wrong people... When it comes to hiring front end employees for your dealership's sales department, use the "Car Sales Simulator" provided by…"
Nov 3, 2012
John J. Dillon Jr. posted a video

Hire & Require Customer Service Excellence

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Nov 2, 2012
John J. Dillon Jr. posted a video

Repetition Is The Mother Of Learning

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Oct 9, 2012
Jim Kristoff liked John J. Dillon Jr.'s video
Oct 7, 2012

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
John Dillon Consulting, Inc.
Location
New Albany, Ohio
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Consultant, Fixed Operations Professional, Dealership Solution Provider
REQUIRED: Your Business Phone Number
614 260 3994
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.bestautopros.com
YOUR Email address for business contacts
jdillon@bestautopros.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
614 260 3994
Select All franchises/brands you are associated with
Not Applicable
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
Dealership Service Operations Sales and Profit Training
Dealership Variable and Fixed Operations Recruiting and Staffing
What will YOU contribute to the ADM Community?
20 Years in Service Operations Management
11 Plus Years In Fixed Operations Training and Consulting
11 Plus Years In Dealership Variable and Fixed Operations Staffing
NADA Workshop Presenter
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.bobboyd.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://www.motorworldgroup.com
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.indeed.com
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://www.autousa.com
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://www.autonews.com
Your YouTube Channel, or Video site you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.automotivedigitalmarketing.com
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
DealersWebsites.com, DealerMarketingSolutions.com
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEM (DMS) You use
ADP, Reynolds ERA, Reynolds Power (UCS), Arkona
Used Car Inventory Management Solutions You Use
Not Applicable

John J. Dillon Jr.'s Videos

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John J. Dillon Jr.'s ADM Blog

Are You Treating Your Customers Like VIP's?"

Posted on March 28, 2013 at 11:00am 0 Comments

Please read, share and pass this article I wrote "Are You Treating Customers Like VIP's?" for Fixed Ops Magazines March/April 2013 edition along to everyone you know in customer service. It applies to every Industry we work in, not just Automotive retail. I am confident all of you who read and or share in it will take at least one, maybe several things back to your professional work environment, no matter what you do and immediately improve the way customers are acknowledged, treated and…

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Comment Wall (1 comment)

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At 6:53pm on October 28, 2009, Fred G Willis said…
John,
Please call me when you get this comment. 605 639-3037. Thank you.
Fred
 
 
 

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