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Wards Dealer Business - Competitive prices and fixing it the first time are important to dealership service department customers. Yet, service that stops there falls short of building loyalty.
What customers also want from their dealership are transparency, choice and control, say fixed-operations experts and dealers.
“In fixed operations for …Continue
By Boyd Warner, AutoAlert
Sometimes, in our multitask-focused world, simplicity gets lost. New bells and whistles add zip as well as complexity, but often achieve the same results available from a simpler, easier approach. Such innovation might even put progress in reverse. Consider the following:
From self-driving cars in the service lane to paper-free processes, get ready to embrace the auto dealership of tomorrow. In many cases, tomorrow is already here.
Some auto makers and suppliers are experimenting with autonomous vehicles. When they hit the market, will they drive themselves to the dealership after onboard telematics systems signal it’s time for service?