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Jessica Richa
  • 34, Female
  • Chesterton, IN
  • United States
  • Arnell Auto Group
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Jessica Richa's ADM Friends

  • Samantha Eaton
  • Jeremy Bravard
  • Christian Salazar
  • Ken Beam
  • Nick
  • Vish Daswani
  • Pat DeFilippo
  • Jennifer Schrader
  • Gerald Hand
  • Jeff Bonner
  • Richard Klepach
  • Karolyn Hart
  • Mark Boyd
  • Bryan Armstrong
  • Tom Seely

Jessica Richa's ADM Discussions

Service Customer Retention - CRM Tool

Started this ADM discussion. Last reply by Jessica Richa Jan 28, 2009. 4 Replies

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ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
Arnell Auto Group
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Car Dealer
Your Business Phone Number (country code - number)
YOUR Business Website URL (ie:
Select All franchises/brands you are associated with
-Kia..., Chevrolet
ADM is a Professional Network, describe: "Why should anyone do business with you?"
"What will YOU contribute to the ADM Community?"
I am the BDC Manager at Arnell Auto Group. We handle all inbound sales calls and internet leads as well as follow up with all service customers. I have been with Arnell since the BDC was implemented about 3 years ago by Tom Seely. I also manage all of our advertising and marketing for the dealership.
CAR DEALER or OEM Website you recommend (ie;
Social Media, Network or Blog site you recommend (ie;
INVENTORY MERCHANDISING or Classified Listing site you recommend (ie;
YOUR Twitter profile, or one you recommend (ie;
YOUR Facebook Profile/Page
YOUR YouTube Channel, or one you recommend (ie;
Reynolds Web Solutions, BZ Results, The Cobalt Group,, Dealerskins, TK Carsites, DealerImpact,
INTERNET LEAD Suppliers You are using now, or in the past
Dealix, Autobytel, AutoUSA, iMotors, Autotropolis, Reply,, Jumpstart,, NewLeadsPlus,, CarSmart, CUDL Autosmart,, Next Phase media, OTHERS
Reynolds ERA
Used Car Inventory Management Solutions You Have Used
FirstLook..., HomeNet, vAuto, vinSolutions

Comment Wall (5 comments)

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At 8:19pm on January 27, 2009, Bryan Armstrong said…
Jessica, just getting started on a BDC/CCC in our store as well. Would love to pick your brain at some point. Probably a month out still w/ getting eq. and all the wiring laid. Really wondering too about hiring process ie. what you look for and where you find them.
Looked @ all CRMs over last year and went w/ VinSolutions;Best over all functionality and price. Call me or e-mail me if you like.;
At 10:44am on January 26, 2009,
Hey Jessica - Hope our Incentive Research program is helping you all out! Let me know if you have any questions about the program. If you are friends with anyone at another dealership please spread the word!
At 7:38pm on December 10, 2008, Eric Hinkle said…
Arnell!! Tom Seely is a Great American.
At 8:46am on December 7, 2008, Richard Klepach said…
Hey Jessica thanks for the ad.
At 7:21am on November 30, 2008, Ralph Paglia said…

Having gone to school at Valparaiso University for 4 years, I am very familiar with the Chesterton and Michiana area... Welcome to ADM!

It is great to see you here... I am in my home office in Gilbert, AZ after getting out of the hospital where I was for a week fighting some type of bizarre drug-resistant Pneumonia... Nothing like a dose of mortality to reinforce one's own sense of humility! Anyways, I will be working out of my home office this coming week to prepare for my next digital marketing gun fight and trying to get caught up on expense reports.

Despite the fact that I should be doing something else, like some new OEM proposals, I just had to go online to see if there were any new Automotive Digital Marketing Group members for me to welcome. And, shazam, there you were, a new ADM Professional that I have not yet welcomed to our community!

On behalf of both myself, and the rest of the 1,650+ member ADM family, welcome to our online community and file sharing repository... We are very happy to see you have joined our community of automotive marketing and sales professionals.

Please take a moment to share some more information about yourself and your professional role. More information links, some blog postings with PPT, XLS, DOC and PDF files attached are particularly welcome. And of course we all love to see and listen to your music, photo and video uploads. I pay extra for additional server storage capacity for ADM and any valuable content you upload to make use of it is all appreciated.

Please note that you can upload documents into any blog post, forum discussion, group, comments and other sections for ADM members to download. There are already hundreds of PowerPoints, Excel Spreadsheets, Word Doc's, PDF files and more... We would be thrilled to get you to upload a few of yours to share with the community.

VERY IMPORTANT - All of us at ADM very much appreciate that you took the time to complete your profile section by uploading a photo showing your face. Most ADM members would like to put a face with each member's name and profile... Based on what i have seen since starting the ADM Professional Community at the beginning of 2008, I can promise you that you'll get more out of ADM because other members can see that you are sincere and genuine by having uploaded a profile photo!

I love seeing more and more automotive professionals and auto industry colleagues like yourself join the ADM community... When I checked the membership section a moment ago, I was pleasantly surprised to see that as of today, and thanks to your enrollment we are now up to over 1,650 automotive sales and marketing professionals who have joined the ADM Community... With help from automotive marketing professionals like yourself, we broke the 1,000 member mark on the 4th of July, 2008!

Amazing support from an amazing industry... Makes the aggravation of flying around the country with a guy sitting next to me who keeps sticking his elbow into my ribs, somehow worth it!

One of the greatest features that ADM provides is that you have full access to your very own blog web site within your personal profile section (here) of the ADM community. So feel free to get into the swing of things and use this website and the resources you get at no extra cost (because the ads here pay for them), as a means of sharing information, files, updates, proposals, photos, videos, etc.with your associates, customers, clients and friends!

Ralph Paglia
cell: 1-505-301-6369

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