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Jerry Thibeau
  • Male
  • Charlotte, NC
  • United States
  • Phone Ninjas
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Jerry Thibeau's ADM Friends

  • Mike Latham
  • Chris Kelly
  • Borrell Associates
  • James Klaus
  • Jimmy Summers
  • Chris Hill
  • Aelena Hedden
  • J.R. Batchelor
  • april grindle
  • Kim Essenmacher
  • DJ Snyder
  • Jeffery Sterns
  • David Hornby
  • Jessica Birkholz
  • Nick Domino

Jerry Thibeau's ADM Discussions

Village Idiot Alert!

Started this ADM discussion. Last reply by Jerry Thibeau Mar 13, 2014. 3 Replies

I've seen a lot of stupid stuff in my day, but nothing tops what I am about to share with you. First let's provide a little background. Meet Stan Sher, Stan is 30 years old and considers himself…Continue

Tags: etraining, Dealer, Sher, Stan

TrueCar at it Again!

Started this ADM discussion. Last reply by Big Tom LaPointe Oct 30, 2013. 1 Reply


Tags: TrueCar

Shocking Webinar Tomorrow!

Started this ADM discussion. Last reply by Jerry Thibeau Sep 26, 2013. 1 Reply

Tomorrow I will be doing one of my most controversial webinars ever, it's titled: "Fire Your Third Party Lead Provider and Start Generating Your Own Leads." I am already getting some hate mail. …Continue


Jerry Thibeau's ADM Profile page

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
Phone Ninjas
Charlotte, NC
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Your Business Phone Number (country code - number)
YOUR Business Website URL (ie:
Your Mobile Phone, Direct Business Line or Alternate Number
Select All franchises/brands you are associated with
1-Acura, 3-Audi, 4-BMW, 5-Buick, 6-Cadillac, 7-Chevrolet, 8-Chrysler, 9-Dodge, 10-Ferrari, 11-Fiat, 12-Fisker, 13-Ford, 14-GMC, 15-Honda, 16-Hyundai, 17-Infiniti, 18-Isuzu, 19-Jaguar, 20-Jeep, 21-Kia, 22-Lamborghini, 23-Land Rover, 24-Lexus, 25-Lincoln, 26-Lotus, 27-Maserati, 28-Maybach, 29-Mazda, 30-Mercedes-Benz, 31-MINI, 33-Nissan, 35-Porsche, 36-Rolls-Royce, 37-Saab, 38-Scion, 39-Smart, 41-Suzuki, 42-Tesla, 43-Toyota, 44-OEM Certified Used Vehicles, 45-HD Truck Dealer, 46-Volkswagen, 47-Volvo
ADM is a Professional Network, describe: "Why should anyone do business with you?"
Phone Training
"What will YOU contribute to the ADM Community?"
I specialize in making your people great on the telephone!
YOUR Twitter profile, or one you recommend (ie;
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YOUR YouTube Channel, or one you recommend (ie;
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Used Car Inventory Management Solutions You Have Used
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Jerry Thibeau's Videos

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Jerry Thibeau's ADM Blog

Hawaii Anyone?

Posted on March 16, 2012 at 6:18am 0 Comments

Phone Ninjas has just announced the Q2 contest and we're sending one Phone Ninja and their spouse to Hawaii! Every time a dealership employee scores a 5.0 on our program, their name will be entered in a drawing to win the trip. Score a second 5.0 and you will have two chances; you'll have an additional chance with every 5.0 scored. This includes service, parts and mystery shops.

The trip includes airfare for two, six nights lodging and $1000 in cash! If you have never been, it's…


An Intertview With Scott Painter, CEO of TrueCar

Posted on December 14, 2011 at 6:58am 3 Comments

Yesterday I conducted an interview with Scott Painter, CEO of TrueCar.  I asked him some tough questions and he candidly provided the answers. Answers that I didn't always agree with, but he did answer my questions.  I commend Scott Painter for reaching out to people like myself and Jim Ziegler. 

There is no doubt that Mr. Painter is very passionate about his business.  He believes in what he is doing and he's defending his vision, and I can't fault the man for attempting to…


Satisfy Me!

Posted on October 3, 2011 at 9:15am 0 Comments

Satisfy Me!

It’s what every customer wants, to be satisfied!  The point became very evident to me one day during a recent business trip. 

On my way to visit a client, I found myself at the Atlanta airport searching for a quick bite to eat.  I jumped in line at a Sbarro, ready to order a slice of pizza.  There were several people in front of me and I noticed things were not moving very quickly.  The pizzeria was staffed with four people, but only…


Increase Sales From Phone-ups

Posted on April 13, 2010 at 10:00am 0 Comments

Online Webinar Happening Right Now!

I'll show you how you can add an additional 5-10 deals per month by

making a few simple changes to the way your dealership is handling


Time: Now until 6PM Eastern time

To join:

"fd96434fd138ed544c0ca8fd8039565c",… Continue

Comment Wall (7 comments)

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At 12:24am on February 21, 2010, Ralph Paglia gave Jerry Thibeau a gift
ADM Gift
Jerry, I was glad to meet you at NADA and want to say thank you for your ADM contributions... Here's a virtual cocktail till the next time I see you and person and I will redeem it for the real thing!
At 12:20am on February 21, 2010, Ralph Paglia said…
Here's the tweet from original post that you responded to:

Mike Warwick added a discussion Up System or Open FloorIs anyone using the up system and finding it effective?... #ADM
about 14 hours ago from twitterfeed
At 12:13am on February 21, 2010, Ralph Paglia said…
Here you go... I found this on Mike Warwick's profile:

Jerry Thibeau replied to Mike Warwick's discussion 'Up System or Open Floor'
"If you're not up you should be on the phone generating business. Dealerships don't need 11 people looking out the window. Problem with the open floor is that the new guy or up hog with a crappy closing percentage takes all the ups. The better sales…"
At 12:10am on February 21, 2010, Ralph Paglia said…

I realized we can go back to the Twitter feed and find a record of all posts and responses, let's see if we can find the response you posted in the Tweet stream... Here it is, I think:

Jerry Thibeau replied to Mike Warwick's discussion 'Up System or Open Floor'If you're not up you should be on ... #ADM
about 10 hours ago from twitterfeed
At 12:02am on February 21, 2010, Ralph Paglia said…

The only person who can delete a discussion post is the person who posted it... I have seen this happen before but it is very unusual, I saw your response and thought it was well written, and appreciate that you responded. Sometimes, there is a person at the dealership who sees a post like this and asks the author to delete it.

There is absolutely NO censorship applied, condoned or allowed in this community. I have personally taken a lot of heat over not censoring content, but am committed to letting everyone have their voices, opinions and experiences heard.

If you remember the member who posted the discussion, I would be happy to contact him directly and find out why he took his question down.

Thanks for participating and I hope you will continue, there are thousands of automotive professionals who come to ADM every month that appreciate your knowledge and insight.

At 11:32am on January 10, 2010, Ralph Paglia said…
@Jerry - Yes, I installed it as a replacement for the previous "Chat" application and bar at the bottom because this app offers more features and uses less of the visitor's PC resources... But, more importantly, what is your opinion? Do you miss the previous Chat software bar? Have you checked out some of the features on this bar? Do you think the bottom of the page chat bar type of app is a waste of the ADM visitor's browser resources? Does this type of tool offer any real value?
At 7:52am on December 7, 2009,
T.R. Snow
Hello Jerry,
Thanks for the friend request I would like to know about phone ninjas

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