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Jerry Thibeau Male Webster, NY United States Phone-up Ninjas: Promote

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Jerry Thibeau's ADM Discussions

Terrible Phone Experience

Started Apr 24 0 Replies 2 Promotions

In making a promotional video for Brian Pasch's 2012 Boot Camp in Vegas, I decided to mystery shop a dealership while making my video.Wait until you hear this call!Continue

Tags: Brian, Pasch, Ninjas, Phone, Thibeau

Digital Dealer 12

Started this ADM discussion. Last reply by Ralph Paglia Apr 3. 5 Replies 0 Promotions

Who from ADM is coming to Digital Dealer? Continue

Tags: Jerry, Thibeau, Ninjas, Phone, Dealer

TrueCar at NADA

Started this ADM discussion. Last reply by Ralph Paglia Feb 19. 20 Replies 10 Promotions

So after hours and hours of searching, I have finally found the TrueCar booth at NADA. You'll notice that transparency seems to be their NADA theme.Are you ready for the picture? Wait until you get…Continue

Tags: NADA, Truecar

Meet The New VP of Training for Phone Ninjas

Started this ADM discussion. Last reply by Aj Maida Jan 30. 1 Reply 3 Promotions

We are excited to announce that Elise Kephart will be joining Phone Ninjas as VP of Training. For the last six months I have been on a search for the right person to help grow Phone Ninjas. I was…Continue

Tags: Kephart, Elise, Ninjas, Phone

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ADM Gifts Received (1)

Classic Martini From Ralph Paglia

Jerry Thibeau's ADM Profile page

Latest ADM Activity

Jerry Thibeau commented on sara callahan's blog post The 4 Fundamentals of Writing a Good Press Release

"It does Sara and thanks for the valuable information."

May 8

Jerry Thibeau commented on sara callahan's blog post The 4 Fundamentals of Writing a Good Press Release

"Great article Sara! Once a company puts up a press release on their website, what other sites would be best utilized to promote? Suggestions?"

May 8

Jerry Thibeau replied to Daymond Decker's discussion Please help! Surveys on the Service Drive.

"Looking for opportunities after the service is completed is the wrong approach. The people have already fixed their car and now they are happy. Get them before they fix the car. I like to get a list of the people coming to service…"

Apr 28

Jerry Thibeau commented on Ralph Paglia's video

Paul Portratz; Put People in Ads to Increase Conversion Rates

"Great Stuff Paul!"

Apr 28

Bonnie Cornelius promoted Jerry Thibeau's discussion Terrible Phone Experience

Apr 24

Jerry Thibeau posted a discussion

Terrible Phone Experience

In making a promotional video for Brian Pasch's 2012 Boot Camp in Vegas, I decided to mystery shop a dealership while making my video.Wait until you hear this call!See More

Apr 24

0 Comments 2 Promotions

Ralph Paglia replied to Jerry Thibeau's discussion Digital Dealer 12

"Here is the 12th Digital Dealer Conference Agenda in PDF file format for download and viewing:"

Apr 3

Tom Gorham replied to Jerry Thibeau's discussion Digital Dealer 12

"Thanks Ralph, I am here and can't wait to start the day! Looking forward to a great conference!"

Apr 3

Jerry Thibeau replied to Jerry Thibeau's discussion Digital Dealer 12

"I am in the air as well and we probably land at the same time. Call me when you get to baggage and we'll share a cab. Looking forward to some golf this afternoon. How many strokes am I going to have to spot you?"

Apr 2

Aj Maida replied to Jerry Thibeau's discussion Digital Dealer 12

"I'm 30000 feet over North Carolina as we speak sending emails to the desk managers...."

Apr 2

Ralph Paglia replied to Jerry Thibeau's discussion Digital Dealer 12

"I am, flying into Orlando arriving Monda afternoon... ADM is also sponsoring Tom Gorham's trip to Digital Dealer 12 by paying for his airfare and hotel room. This is in appreciation for the many posts he has published exclusively on…"

Apr 1

Jerry Thibeau posted a discussion

Digital Dealer 12

Who from ADM is coming to Digital Dealer? See More

Apr 1

5 Comments 0 Promotions

Jerry Thibeau replied to David Johnson's discussion The Automotive Super Conference Announces World-Class Dealership Solutions for the Entire Dealership

"The Phone Ninja Team will be present with some exciting stuff!"

Apr 1

Jerry Thibeau replied to Bobbie Herron's discussion BDC Training

"Bobbie,Phone Ninjas would love to give you a demo of what we do. Our product would be perfect for what you are looking for. Please send me an email and I'll arrange for a demo that will take 15 minutes of your time. My email is…"

Mar 28

Jerry Thibeau posted a blog post

Hawaii Anyone?

Phone Ninjas has just announced the Q2 contest and we're sending one Phone Ninja and their spouse to Hawaii! Every time a dealership employee scores a 5.0 on our program, their name will be entered in a drawing to win the trip. Score a second 5.0 and you will have two chances; you'll have an additional chance with every 5.0 scored. This includes service, parts and mystery shops. The trip includes airfare for two, six nights lodging and $1000 in cash! If you have never been, it's one of the…See More

Mar 16

0 Comments 1 Promotion

Jerry Thibeau and Carrie Hemphill are now friends

Mar 10

ADM Profile Information

Enter Name of Your Dealership, Business or Employer:: Phone-up Ninjas

Auto Industry Business Segment or Affiliation (check all that apply):: Consultant

REQUIRED: Primary URL for YOUR Business Website or Blog (ie; www.CourtesyChev.com): http://www.phoneupninjas.com

OPTIONAL: Email Listing for ADM Members interested in doing business:: jerry@phoneupninjas.com

REQUIRED: Your Business Phone Number for Members:: 585-749-2015

OPTIONAL: Your Mobile Phone Number for ADM members:: 585-749-2015

If affiliated with a Dealer or OEM, please check franchise you are associated with:: 1-Acura, 3-Audi, 4-BMW, 5-Buick, 6-Cadillac, 7-Chevrolet, 8-Chrysler, 9-Dodge, 10-Ferrari, 11-Fiat, 12-Fisker, 13-Ford, 14-GMC, 15-Honda, 16-Hyundai, 17-Infiniti, 18-Isuzu, 19-Jaguar, 20-Jeep, 21-Kia, 22-Lamborghini, 23-Land Rover, 24-Lexus, 25-Lincoln, 26-Lotus, 27-Maserati, 28-Maybach, 29-Mazda, 30-Mercedes-Benz, 31-MINI, 33-Nissan, 35-Porsche, 36-Rolls-Royce, 37-Saab, 38-Scion, 39-Smart, 41-Suzuki, 42-Tesla, 43-Toyota, 44-OEM Certified Used Vehicles, 45-HD Truck Dealer, 46-Volkswagen, 47-Volvo, 48-Not Applicable, Not Applicable

This is a Professional Community, please describe YOUR Value Proposition... Why does anyone do business with you?: Phone Training

What interesting insights can you contribute to the ADM Community? Are you PASSIONATE about anything? Tell us who you REALLY are!: Started off selling vehicles in 1985. I have worn many hats while in this business. In 2003 I started working as an independent consultant specializing in phone training. In 2007 I joined up with iMagicLab as a CRM trainer. Recently I've decided to return back to the consulting world with my newly launched company, "Phone-up Ninjas."

Enter URL of DEALER Website you recommend (ie; www.ParagonCars.com): http://www.donthaveone.com

Enter URL of OEM site you recommend (ie; www.FordVehicles.com): http://www.phoneupninjas.com

Enter URL of any Social Media site you recommend (ie; www.PenskeCommunity.com): http://www.donthaveone.com

Enter URL of a Dealer INVENTORY ADVERTISING site you recommend (example; www.Cars.com): http://www.donthaveone.com

Enter URL of your TWITTER profile, or one you recommend following (twitter.com/ADMcommunity): http://www.donthaveone.com

Enter URL of your Facebook Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity): http://www.donthaveone.com

Enter URL of your YouTube Channel, or one you recommend (youtube.com/AutoDigitalMarketing): http://screencast.com

Check DEALER WEBSITE/MICROSITE PROVIDERS that you have direct experience with:: Not Applicable

Check all INTERNET LEAD PROVIDERS You have direct experience with:: Not Applicable

Select DEALER MANAGEMENT SYSTEM (DMS) You currently, or most frequently use:: Not Applicable

Select all Vehicle Inventory Management Solutions You Have Used:: Not Applicable

Jerry Thibeau's ADM Blog

Hawaii Anyone?

Posted on March 16, 2012 at 6:18am 0 Comments 1 Promotion

Phone Ninjas has just announced the Q2 contest and we're sending one Phone Ninja and their spouse to Hawaii! Every time a dealership employee scores a 5.0 on our program, their name will be entered in a drawing to win the trip. Score a second 5.0 and you will have two chances; you'll have an additional chance with every 5.0 scored. This includes service, parts and mystery shops.

The trip includes airfare for two, six nights lodging and $1000 in cash! If you have never been, it's…

Continue

An Intertview With Scott Painter, CEO of TrueCar

Posted on December 14, 2011 at 7:58am 3 Comments 1 Promotion

Yesterday I conducted an interview with Scott Painter, CEO of TrueCar. I asked him some tough questions and he candidly provided the answers. Answers that I didn't always agree with, but he did answer my questions. I commend Scott Painter for reaching out to people like myself and Jim Ziegler.

There is no doubt that Mr. Painter is very passionate about his business. He believes in what he is doing and he's defending his vision, and I can't fault the man for attempting to…

Continue

Satisfy Me!

Posted on October 3, 2011 at 9:15am 0 Comments 0 Promotions

Satisfy Me!

It’s what every customer wants, to be satisfied! The point became very evident to me one day during a recent business trip.

On my way to visit a client, I found myself at the Atlanta airport searching for a quick bite to eat. I jumped in line at a Sbarro, ready to order a slice of pizza. There were several people in front of me and I noticed things were not moving very quickly. The pizzeria was staffed with four people, but only…

Continue

Increase Sales From Phone-ups

Posted on April 13, 2010 at 10:00am 0 Comments 0 Promotions

Online Webinar Happening Right Now!

I'll show you how you can add an additional 5-10 deals per month by

making a few simple changes to the way your dealership is handling

phone-ups.

Time: Now until 6PM Eastern time

To join:

"fd96434fd138ed544c0ca8fd8039565c",… Continue

Comment Wall (7 comments)

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At 1:24am on February 21, 2010, Ralph Paglia gave Jerry Thibeau a gift…: Classic Martini
Jerry, I was glad to meet you at NADA and want to say thank you for your ADM contributions... Here's a virtual cocktail till the next time I see you and person and I will redeem it for the real thing!
From ADM Professional Community Gift Store

At 1:20am on February 21, 2010, Ralph Paglia said…: Here's the tweet from original post that you responded to:

Mike Warwick added a discussion Up System or Open FloorIs anyone using the up system and finding it effective?... http://bit.ly/9LggHW #ADM
about 14 hours ago from twitterfeed

At 1:13am on February 21, 2010, Ralph Paglia said…: Here you go... I found this on Mike Warwick's profile:

Jerry Thibeau replied to Mike Warwick's discussion 'Up System or Open Floor'
"If you're not up you should be on the phone generating business. Dealerships don't need 11 people looking out the window. Problem with the open floor is that the new guy or up hog with a crappy closing percentage takes all the ups. The better sales…"

At 1:10am on February 21, 2010, Ralph Paglia said…: Jerry,

I realized we can go back to the Twitter feed and find a record of all posts and responses, let's see if we can find the response you posted in the Tweet stream... Here it is, I think:

Jerry Thibeau replied to Mike Warwick's discussion 'Up System or Open Floor'If you're not up you should be on ... http://bit.ly/drpzG5 #ADM
about 10 hours ago from twitterfeed

At 1:02am on February 21, 2010, Ralph Paglia said…: Jerry,

The only person who can delete a discussion post is the person who posted it... I have seen this happen before but it is very unusual, I saw your response and thought it was well written, and appreciate that you responded. Sometimes, there is a person at the dealership who sees a post like this and asks the author to delete it.

There is absolutely NO censorship applied, condoned or allowed in this community. I have personally taken a lot of heat over not censoring content, but am committed to letting everyone have their voices, opinions and experiences heard.

If you remember the member who posted the discussion, I would be happy to contact him directly and find out why he took his question down.

Thanks for participating and I hope you will continue, there are thousands of automotive professionals who come to ADM every month that appreciate your knowledge and insight.

RP

At 12:32pm on January 10, 2010, Ralph Paglia said…: @Jerry - Yes, I installed it as a replacement for the previous "Chat" application and bar at the bottom because this app offers more features and uses less of the visitor's PC resources... But, more importantly, what is your opinion? Do you miss the previous Chat software bar? Have you checked out some of the features on this bar? Do you think the bottom of the page chat bar type of app is a waste of the ADM visitor's browser resources? Does this type of tool offer any real value?

At 8:52am on December 7, 2009, T.R. Snow said…: Hello Jerry,
Thanks for the friend request I would like to know about phone ninjas

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