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Jeffery Sterns
  • Palm Harbor, FL
  • United States
  • www.CarChat24.com
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  • Neil F Amaral
  • Patrick Kelly
  • Meaghan Walker
  • Cherie Price
  • Terry Lancaster
  • Martin Logsdon
  • Michael Cirillo
  • Shereef
  • Kurt Kubicki
  • Jerry Thibeau
  • Big Tom LaPointe
  • Mark Tewart
  • Ralph Paglia

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Jeffery Sterns's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Jeffery Sterns commented on Mike Warwick's blog post Did Alan Ram Really Post About Having the Sales Floor Handle Leads Instead of the BDC and Close the Comment Section?
"When everybody's accountable, nobody's accountable. Specialties need to be focused, measured and ....required. Focusing on all tasks results in excellence in none. The only time I can see salespeople selling appointments ...is if it is…"
Sunday
Jeffery Sterns was featured
Sunday
Jeffery Sterns's blog post was featured

Chat Should Fill the Gaps

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.Here are some things that we have found to be true with chat that…See More
Jul 23
Jeffery Sterns posted a blog post

Chat Should Fill the Gaps

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.Here are some things that we have found to be true with chat that…See More
Jul 20
Jeffery Sterns and Ralph Paglia are now friends
Jul 20
Jessica Cooper liked Jeffery Sterns's blog post The Absolute Importance of Accountability When Running a Dealership
Jul 5
Jon Lamb liked Jeffery Sterns's blog post The Absolute Importance of Accountability When Running a Dealership
Jul 1
Tyson Madliger liked Jeffery Sterns's blog post The Absolute Importance of Accountability When Running a Dealership
Jun 30
Big Tom LaPointe commented on Jeffery Sterns's blog post The Absolute Importance of Accountability When Running a Dealership
"great piece..."
Jun 30
Big Tom LaPointe liked Jeffery Sterns's blog post The Absolute Importance of Accountability When Running a Dealership
Jun 30
Tom Gorham liked Jeffery Sterns's blog post The Absolute Importance of Accountability When Running a Dealership
Jun 30
Jeffery Sterns posted a blog post

The Absolute Importance of Accountability When Running a Dealership

It’s amazing. And I’ve seen it a hundred times. They don’t realize they’re doing it but they still do it. That’s for sure. I heard a salesman with his chest puffed out (as it should be) reliving the story of a terrific job done with the happy new owner of a car. The salesman DID do a great job. These people were cold to…See More
Jun 29
Tom Hawkins commented on Jeffery Sterns's blog post Everything on Purpose
""The Traveler's Gift" by Andy Andrews...this is the book I just finished and this post reminds me of that..."
Jun 23
Tim J. Pyle liked Jeffery Sterns's blog post Everything on Purpose
Jun 23
Cathy Nesbit liked Jeffery Sterns's blog post Everything on Purpose
Jun 23
Ralph Paglia commented on Jeffery Sterns's blog post Everything on Purpose
"There is a lot of wisdom in your post, Mr. Sterns... I hope that some of our younger ADM Community members read this and take it to heart!"
Jun 23

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
www.CarChat24.com
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
800-510-7567 x702
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.CarChat24.com
YOUR Email address for business contacts
jeff.sterns@CarChat24.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
727-638-0069
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
I'm a car guy to the core knowing that there is very little value in my life if it does not include helping another. Dad was a dealer when a handshake meant more than a deposit. I feel like I come from that ethic. I have 26 years in retail from detail to Director of Ops representing brands from Hyundai to Rolls-Royce working for 3 dealers during that tour. I will never intentionally let someone buy more than they need. I need to know they are walking into whatever I'm recommending, with their eyes open. My satisfaction comes from the client's trust and their thank you.
What will YOU contribute to the ADM Community?
I am very passionate about training dealership sales and management staff in sales processes. I like seeing salespeople running their own businesses, working towards needing very few opportunities provided by their store. In my roles as salesperson in 2 dealerships, I had become a 'repeat and referral only' salesperson in 2 stores after 2 years on the floor; once in domestics and then again in exotic car lines. I have many clients for 20+ years that I still talk to frequently. Relationships are huge to me. CSI and good net-to-gross follows. A dealer does not have to spend a ton on advertising and marketing.
INTERNET LEAD Suppliers You Have Experience Using
Dealix, Autobytel, AutoUSA, Autotropolis, Jumpstart, OTHERS
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
My Used Car Manager's Fantasies, AAX, vinSolutions, InventoryPro (DealerTrack)

Jeffery Sterns's ADM Blog

Chat Should Fill the Gaps

Posted on July 20, 2014 at 3:19am 0 Comments

One of the most disturbing trends we're seeing on dealer websites is when they use chat areas as another contact form. It's true that chat is a way to generate leads, but when collecting contact information is the primary goal, the whole point of chat is missed.

Here are some things that we have…

Continue

The Absolute Importance of Accountability When Running a Dealership

Posted on June 29, 2014 at 6:16pm 1 Comment

It’s amazing. And I’ve seen it a hundred times. They don’t realize they’re doing it but they still do it. That’s for sure. I heard a salesman with his chest puffed out (as it should be) reliving the story of a terrific job done with the happy new owner of a car. The salesman DID do a great job. These…

Continue

Everything on Purpose

Posted on June 23, 2014 at 12:30am 2 Comments

“Ah, to come to the end of one’s life and realize one has never lived.”

— Henry David Thoreau

Is life just happening to you or are you living it on purpose? Does your life and…

Continue

Self-Talk, Affirmations & Your Ability to Change Beliefs

Posted on June 8, 2014 at 2:47am 0 Comments

Now, sometimes during a class or seminar I’m conducting I’ll get asked “Jeff, can’t you just share the secrets to selling? The tricks, shortcuts, or just some really good closes?” The answer is, “Sure.” I’ve done it thousands of times. I’ve even trained competing dealers while I was employed by one of them! I’ve…

Continue

Comment Wall (1 comment)

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At 4:03pm on May 10, 2014, Cherie Price said…

Jeffery,

On your ADM profile you wrote..." I need to know they are walking into whatever I'm recommending, with their eyes open."  You and I, Sir, are definitely on the same page when it comes to transparency, as well as other shared attributes.

First and foremost, you've one hell of a sense of humor which not only impresses me, but I REQUIRE IT!  I've been reading the contributions to various blogs you've made the past couple of years.  YOU MADE THE GRADE!  "Premium cut, aged to perfection, no expiration date'..  'IF' the time comes that my Dealer agrees to add CHAT to our website, YOURS will be the number I call.

Thanks for putting yourself on 'my map' by showing up in my email inbox.

     Cherie

Now, you can start soliciting me per your suggestion! ;-)

 
 
 

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