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Jeffery Sterns
  • Palm Harbor, FL
  • United States
  • www.CarChat24.com
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Jeffery Sterns's ADM Friends

  • Brian Bennington
  • Manny Luna
  • Hannah Philpott
  • Neil F Amaral
  • Patrick Kelly
  • Meaghan Walker
  • Cherie Price
  • Terry Lancaster
  • Martin Logsdon
  • Tim J. Pyle
  • Michael Cirillo
  • Shereef
  • Kurt Kubicki
  • Jerry Thibeau
  • Big Tom LaPointe

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Jeffery Sterns's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Jeffery Sterns commented on Jeffery Sterns's blog post The Science Behind Dealer Chat
"Brian, great point! I love seeing Paul Potratz emails. The subject is just too darn irresistible. I'll take the suggestions! Thanks!"
51 minutes ago
Jeffery Sterns commented on Jeffery Sterns's blog post The Science Behind Dealer Chat
"Sylvain,  of course we have chat for mobile! As a matter of fact, chat from mobile devices for us is up 26% in the past 30 days to to a tweak we tested (now permanent ;) ). Further, we are in Quebec stores operating…"
1 hour ago
Sylvain Amiot commented on Jeffery Sterns's blog post The Science Behind Dealer Chat
"Great article. Is there a chat company that would link to my mobile website?"
18 hours ago
Tim J. Pyle commented on Jeffery Sterns's blog post The Science Behind Dealer Chat
"Hi Jeff: Great Info especially regarding mobile...The world of instant gratification of car shoppers.. T ;)"
Monday
Brian Bennington commented on Jeffery Sterns's blog post The Science Behind Dealer Chat
"Evening Jeffery, Did you read my response to Big Tom's and your last post?  I think you could move the views far beyond the 41 listed for this one if you jazzed up the title.  Maybe something like, "Don't let bad chat catch…"
Monday
Jeffery Sterns's blog post was featured

The Science Behind Dealer Chat

Dealer chat isn't rocket science. It's not brain surgery. It's pretty straight forward. However, there's more that goes into the development and improvement of chat than most dealers know.It's not a static concept. In other words, one does not simply build the perfect chat solution. There are too many things that…See More
Mar 19
Jeffery Sterns posted a blog post

The Science Behind Dealer Chat

Dealer chat isn't rocket science. It's not brain surgery. It's pretty straight forward. However, there's more that goes into the development and improvement of chat than most dealers know.It's not a static concept. In other words, one does not simply build the perfect chat solution. There are too many things that…See More
Mar 19
Jeffery Sterns was featured
Jan 18
Jeffery Sterns's blog post was featured

Why 24/7 is the Name of the Game for Dealer Chat

As website communication tools go, chat has grown at the fastest rate of adoption on car dealer websites for years. It’s not new, but more dealers are embracing what chat can do for them to engage with people visiting their website.There are two primary reasons that it wasn’t a fad that died away like so many other website…See More
Jan 17
Jeffery Sterns posted a blog post

Why 24/7 is the Name of the Game for Dealer Chat

As website communication tools go, chat has grown at the fastest rate of adoption on car dealer websites for years. It’s not new, but more dealers are embracing what chat can do for them to engage with people visiting their website.There are two primary reasons that it wasn’t a fad that died away like so many other website…See More
Jan 16
Jeffery Sterns's blog post was featured

A Logical Connection Between Texting and Website Chat

When we look at texting as it pertains to the car business, it's easy to see that the mobile revolution has people letting their fingers do the talking. It's a method of communication that is becoming the primary way for millions of people in North America. How does a dealership translate this trend into lead generation on their…See More
Jan 3
Jeffery Sterns posted a blog post

A Logical Connection Between Texting and Website Chat

When we look at texting as it pertains to the car business, it's easy to see that the mobile revolution has people letting their fingers do the talking. It's a method of communication that is becoming the primary way for millions of people in North America. How does a dealership translate this trend into lead generation on their…See More
Dec 31, 2014
Jeffery Sterns posted a blog post

Visiting (or revisiting) Chat in 2015

2014 was an incredible year for the car business. We saw sales for most brands going up, technological advancements that give even more hope for sales in the future, and shifts in the way that dealers market and sell their cars.We've also seen something that may be going under the radar. As I've mentioned before, texting is…See More
Dec 24, 2014
Jeffery Sterns's blog post was featured

Chat and Phone Leads Start with a Helping Hand

One of the biggest lessons I learned when working at the dealership was that you can't do the same things on the phone or in chat that you would do when you're talking to a person face-to-face. We often discuss controlling the transaction and leading our customers down the right path, but if they're not in front of you, the…See More
Nov 20, 2014
Jeffery Sterns shared their blog post on Twitter
Nov 16, 2014
Jeffery Sterns posted a blog post

Chat and Phone Leads Start with a Helping Hand

One of the biggest lessons I learned when working at the dealership was that you can't do the same things on the phone or in chat that you would do when you're talking to a person face-to-face. We often discuss controlling the transaction and leading our customers down the right path, but if they're not in front of you, the…See More
Nov 16, 2014

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
www.CarChat24.com
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
800-510-7567 x702
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.CarChat24.com
YOUR Email address for business contacts
jeff.sterns@CarChat24.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
727-638-0069
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
I'm a car guy to the core knowing that there is very little value in my life if it does not include helping another. Dad was a dealer when a handshake meant more than a deposit. I feel like I come from that ethic. I have 26 years in retail from detail to Director of Ops representing brands from Hyundai to Rolls-Royce working for 3 dealers during that tour. I will never intentionally let someone buy more than they need. I need to know they are walking into whatever I'm recommending, with their eyes open. My satisfaction comes from the client's trust and their thank you.
What will YOU contribute to the ADM Community?
I am very passionate about training dealership sales and management staff in sales processes. I like seeing salespeople running their own businesses, working towards needing very few opportunities provided by their store. In my roles as salesperson in 2 dealerships, I had become a 'repeat and referral only' salesperson in 2 stores after 2 years on the floor; once in domestics and then again in exotic car lines. I have many clients for 20+ years that I still talk to frequently. Relationships are huge to me. CSI and good net-to-gross follows. A dealer does not have to spend a ton on advertising and marketing.
INTERNET LEAD Suppliers You Have Experience Using
Dealix, Autobytel, AutoUSA, Autotropolis, Jumpstart, OTHERS
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
My Used Car Manager's Fantasies, AAX, vinSolutions, InventoryPro (DealerTrack)

Jeffery Sterns's ADM Blog

The Science Behind Dealer Chat

Posted on March 19, 2015 at 3:55am 5 Comments

Dealer chat isn't rocket science. It's not brain surgery. It's pretty straight forward. However, there's more that goes into the development and improvement of chat than most dealers know.

It's not a static concept. In other words, one does not simply build the perfect chat solution. There are…

Continue

Why 24/7 is the Name of the Game for Dealer Chat

Posted on January 16, 2015 at 1:00am 0 Comments

As website communication tools go, chat has grown at the fastest rate of adoption on car dealer websites for years. It’s not new, but more dealers are embracing what chat can do for them to engage with people visiting their website.

There are two primary reasons that it wasn’t a fad that died…

Continue

A Logical Connection Between Texting and Website Chat

Posted on December 31, 2014 at 12:58pm 0 Comments

When we look at texting as it pertains to the car business, it's easy to see that the mobile revolution has people letting their fingers do the talking. It's a method of communication that is becoming the primary way for millions of people in North America. How does a dealership translate this trend into lead…

Continue

Visiting (or revisiting) Chat in 2015

Posted on December 24, 2014 at 8:30am 0 Comments

2014 was an incredible year for the car business. We saw sales for most brands going up, technological advancements that give even more hope for sales in the future, and shifts in the way that dealers market and sell their cars.

We've also seen something that may be going under the radar. As I've…

Continue

Comment Wall (3 comments)

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Join Automotive Digital Marketing ProCom

At 10:06am on March 16, 2015, abiola bawuah said…

Good day,
 I picked interest on you after going through your short profile and demand it necessary to write you immediately. I have something very vital to disclose to you, but I found it difficult to express myself here, since it's a public site.Could you please get back to me on (abiolabawuah23@gmail.com) for the full details. Have a nice day. Mrs.Abiola.

At 11:57am on October 1, 2014, Brian Bennington said…

Jeff, Thanks for returning my call.  You're one of those guys I could easily spend an evening with "working out the problems of the world" over the cocktails of our choice.  Maybe someday, huh!  

At 4:03pm on May 10, 2014, Cherie Price said…

Jeffery,

On your ADM profile you wrote..." I need to know they are walking into whatever I'm recommending, with their eyes open."  You and I, Sir, are definitely on the same page when it comes to transparency, as well as other shared attributes.

First and foremost, you've one hell of a sense of humor which not only impresses me, but I REQUIRE IT!  I've been reading the contributions to various blogs you've made the past couple of years.  YOU MADE THE GRADE!  "Premium cut, aged to perfection, no expiration date'..  'IF' the time comes that my Dealer agrees to add CHAT to our website, YOURS will be the number I call.

Thanks for putting yourself on 'my map' by showing up in my email inbox.

     Cherie

Now, you can start soliciting me per your suggestion! ;-)

 
 
 

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