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Jeffery Sterns
  • Palm Harbor, FL
  • United States
  • www.CarChat24.com
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Jeffery Sterns's ADM Friends

  • Brian Bennington
  • Neil F Amaral
  • Patrick Kelly
  • Meaghan Walker
  • Cherie Price
  • Terry Lancaster
  • Martin Logsdon
  • Michael Cirillo
  • Shereef
  • Kurt Kubicki
  • Jerry Thibeau
  • Big Tom LaPointe
  • Mark Tewart
  • Ralph Paglia

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Jeffery Sterns's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Brian Bennington left a comment for Jeffery Sterns
"Jeff, Thanks for returning my call.  You're one of those guys I could easily spend an evening with "working out the problems of the world" over the cocktails of our choice.  Maybe someday, huh!  "
11 hours ago
Brian Bennington commented on Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
"Dear Mike, I'm sincerely sorry you were offended by my comments, namely noting your misspelling of millennials.  Rereading what I wrote, I'd be just as angry with me about it as you are.  It was a cheap shot and I regret writing…"
12 hours ago
Mike Maggs commented on Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
"Brian Bennington,  Regarding your statement I'd suggest that if you purport to have some expertise concerning this, you spell "millennials" correctly. I'd like to let you know that I find that rather offensive.  I…"
13 hours ago
Brian Bennington commented on Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
"Thanks Jeff, for trying to answer my "adores texting" question.  (I think my last comments were posted prior to my checking the site for your recent comments, thus we overlapped.)  As to your explanation, while it's a tad…"
yesterday
Alexander Lau commented on Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
"Toolbars and social media side widgets are much the same. PARASITES! Technology leeches and the relationship is non-symtechotic (incompatible). LOL, this site does just that, actually... o_O"
yesterday
Jeffery Sterns commented on Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
"Brian Bennington, I did respond an hour ago. Does it not show? And nothing to forgive you for! This is a social site! Like a dinner party...the conversation meanders..."
yesterday
Brian Bennington commented on Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
"Sorry Mr Mike Maggs, I went to your website and didn't see a thing about "what is being said about consumers, especially Millennials, and how they prefer texting to other means of communication."  (Of note, I'd suggest that…"
yesterday
Jeffery Sterns liked Brian Bennington's profile
yesterday
Jeffery Sterns shared a profile on Facebook
yesterday
Jeffery Sterns commented on Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
"I think you will see a person that wants to interact with many people and/or entities at once, doesn't want to (or cannot) commit to a verbal conversation and is "cultured" into the channel. That's my answer with very little…"
yesterday
Jeffery Sterns commented on Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
"Mike, I'd bet that your anonymous shopper tool adds a lot of action for dealers. There is  a place for that and chat on a dealer's website.  I did a Power Up Webinar for CarFax 2 weeks ago and spoke to lead converting…"
yesterday
Alexander Lau commented on Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
"Good on you Jeffrey, but the industry itself and most providing to the automotive retail field pretty much suck. Thanks for your article!"
yesterday
Jeffery Sterns commented on Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
"Alexander Lau, with testing you will see that the light weight nature and the software platform that we chose for our software development does not slow down site loading. Very valid concern. It is a thing to be concerned with which is why we…"
yesterday
Alexander Lau commented on Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
"I'm not against chat. Just use one that is extremely lightweight and not some piece of cumbersome JavaScript, behaving like a parasite. Most are as such."
yesterday
Mike Maggs commented on Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
"Excellent points by Tim and Alexander.  Chat can be annoying and it does bog down the system.  Brian, visit our website and see what is being said about consumers, particularly Millenials, and how they prefer texting to other means of…"
yesterday
Brian Bennington commented on Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
"Hey Jeff, I always read you even though my "Inner sales rep" tells me there's one hell of a lot of easier and more effective ways to make sales than through remote-controlled off-site chat.  But, I do respect your efforts and…"
yesterday

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
www.CarChat24.com
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
800-510-7567 x702
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.CarChat24.com
YOUR Email address for business contacts
jeff.sterns@CarChat24.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
727-638-0069
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
I'm a car guy to the core knowing that there is very little value in my life if it does not include helping another. Dad was a dealer when a handshake meant more than a deposit. I feel like I come from that ethic. I have 26 years in retail from detail to Director of Ops representing brands from Hyundai to Rolls-Royce working for 3 dealers during that tour. I will never intentionally let someone buy more than they need. I need to know they are walking into whatever I'm recommending, with their eyes open. My satisfaction comes from the client's trust and their thank you.
What will YOU contribute to the ADM Community?
I am very passionate about training dealership sales and management staff in sales processes. I like seeing salespeople running their own businesses, working towards needing very few opportunities provided by their store. In my roles as salesperson in 2 dealerships, I had become a 'repeat and referral only' salesperson in 2 stores after 2 years on the floor; once in domestics and then again in exotic car lines. I have many clients for 20+ years that I still talk to frequently. Relationships are huge to me. CSI and good net-to-gross follows. A dealer does not have to spend a ton on advertising and marketing.
INTERNET LEAD Suppliers You Have Experience Using
Dealix, Autobytel, AutoUSA, Autotropolis, Jumpstart, OTHERS
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
My Used Car Manager's Fantasies, AAX, vinSolutions, InventoryPro (DealerTrack)

Jeffery Sterns's ADM Blog

Why Chat is Becoming More Popular for Car Shoppers

Posted on September 28, 2014 at 12:25am 16 Comments

Every day, we hear about how forms on websites are generating fewer leads than they once did. It's a shift that has been happening for the last couple of years, which is surprising because business has been up at most dealerships across North America.

Some say that it's the technology that…

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Are You Available When Your Customers Are?

Posted on September 1, 2014 at 12:52pm 3 Comments

The internet has changed our world. The concept of "business hours" has been turned on its head. People are buying things online at 2 in the morning. They're researching vehicles after the kids are in bed. They're planning out how to drop off their vehicle in your service department and still…

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Help First, Sell Second with Chat

Posted on August 21, 2014 at 11:30pm 8 Comments

Selling comes naturally for many of us in the car business...

In most conversations, people in the automotive industry have a tendency to turn the conversation with the techniques we've been taught - building rapport, qualifying, leading the conversation,…

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There's a Difference Between Getting More Leads and Capturing Them

Posted on August 9, 2014 at 3:50pm 4 Comments

Website chat is viewed by many dealers to be an alternative method of communication, as it should be. There are some who view it as a lead generation tool and they can look at numbers to show that they're getting more leads, but to truly test their results that must take a closer look.

Properly…

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Comment Wall (2 comments)

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At 11:57am on October 1, 2014, Brian Bennington said…

Jeff, Thanks for returning my call.  You're one of those guys I could easily spend an evening with "working out the problems of the world" over the cocktails of our choice.  Maybe someday, huh!  

At 4:03pm on May 10, 2014, Cherie Price said…

Jeffery,

On your ADM profile you wrote..." I need to know they are walking into whatever I'm recommending, with their eyes open."  You and I, Sir, are definitely on the same page when it comes to transparency, as well as other shared attributes.

First and foremost, you've one hell of a sense of humor which not only impresses me, but I REQUIRE IT!  I've been reading the contributions to various blogs you've made the past couple of years.  YOU MADE THE GRADE!  "Premium cut, aged to perfection, no expiration date'..  'IF' the time comes that my Dealer agrees to add CHAT to our website, YOURS will be the number I call.

Thanks for putting yourself on 'my map' by showing up in my email inbox.

     Cherie

Now, you can start soliciting me per your suggestion! ;-)

 
 
 

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