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Jeffery Sterns
  • Palm Harbor, FL
  • United States
  • www.CarChat24.com
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Jeffery Sterns's ADM Friends

  • Neil F Amaral
  • Patrick Kelly
  • Meaghan Walker
  • Cherie Price
  • Terry Lancaster
  • Martin Logsdon
  • Michael Cirillo
  • Shereef
  • Kurt Kubicki
  • Jerry Thibeau
  • Big Tom LaPointe
  • Mark Tewart
  • Ralph Paglia

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Latest ADM Activity - Click "More" at bottom!

Jeffery Sterns was featured
1 hour ago
J.D. Rucker liked Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
2 hours ago
Jon Lamb liked Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
yesterday
Tyson Madliger liked Jeffery Sterns's blog post Why Chat is Becoming More Popular for Car Shoppers
Sunday
Jeffery Sterns posted a blog post

Why Chat is Becoming More Popular for Car Shoppers

Every day, we hear about how forms on websites are generating fewer leads than they once did. It's a shift that has been happening for the last couple of years, which is surprising because business has been up at most dealerships across North America.Some say that it's the technology that hasn't truly evolved much that's…See More
Sunday
Jeffery Sterns liked Ralph Paglia's blog post Dealer Marketing Magazine Asks: Who Invented Online Car Shopping?
Sunday
Jeffery Sterns liked J.D. Rucker's blog post You Can't Optimize Two Dealers in the Same City with the Same Make
Sunday
Michael commented on Jeffery Sterns's blog post There's a Difference Between Getting More Leads and Capturing Them
"Anyone familiar with pulling refined leads from big cloud public chat as Twitter. See www.AutoSocialLeads.com The science is all about getting new ones..."
Sep 23
Jeffery Sterns commented on Automotive Media Partners, LLC's blog post AJ LeBlanc Interviews Ralph Paglia About Video Marketing Best Practices For Car Dealers
"EXCELLENT!"
Sep 4
Jeffery Sterns commented on Justin Grubb's blog post Hand-raiser leads and why I love them.
"Awesome post, regardless of which number it is. It will make a few read your next one though! As a desk manager, GSM and GM....I always appreciated someone staying in touch with a prospect (bought elsewhere, whatever) forever. A motto I liked was…"
Sep 4
Jeffery Sterns commented on Jeffery Sterns's blog post Are You Available When Your Customers Are?
"Brian, to paraphrase Joe Verde ..."some salespeople are measuring the difficulty of the customer so they know how much effort to put in"....I don't wanna' be that guy! So, here's an offer...let me present chat concept to…"
Sep 2
Brian Bennington commented on Jeffery Sterns's blog post Are You Available When Your Customers Are?
"While I understand the principle of 24 hour chat with new "will call anytime night or day" customers, I'm inclined to believe it could be most effective handled internally by the dealership.  Honestly, I'd really like to…"
Sep 2
Tim Elliott commented on Jeffery Sterns's blog post Are You Available When Your Customers Are?
"On the low end it's 20 %, on the high end it's 35 %. These are % of monthly UV-Unique Visits that come to your Dealership website AFTER store hours. So go pull your site report and look at the last 90 days. How Many UV ? 2500 ? 5000? Now…"
Sep 2
Jeffery Sterns posted a blog post

Are You Available When Your Customers Are?

The internet has changed our world. The concept of "business hours" has been turned on its head. People are buying things online at 2 in the morning. They're researching vehicles after the kids are in bed. They're planning out how to drop off their vehicle in your service department and still get to work on time at…See More
Sep 1
Tim Elliott commented on Jeffery Sterns's blog post Help First, Sell Second with Chat
"Chat is a waste of money if you require something of me BEFOR I start my discussion. I will leave and not return. This is called de-selection. It is the process of eliminations during the path to purchase where a shopper de-selects by not returning.…"
Aug 26
Michael commented on Jeffery Sterns's blog post Help First, Sell Second with Chat
"Chat has become 'common' in many retail industries. As with all technology intros. as CHAT years ago, people experience the 'value' and must have it at large. It has become the 'norm' in preamble communications with…"
Aug 25

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
www.CarChat24.com
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
800-510-7567 x702
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.CarChat24.com
YOUR Email address for business contacts
jeff.sterns@CarChat24.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
727-638-0069
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
I'm a car guy to the core knowing that there is very little value in my life if it does not include helping another. Dad was a dealer when a handshake meant more than a deposit. I feel like I come from that ethic. I have 26 years in retail from detail to Director of Ops representing brands from Hyundai to Rolls-Royce working for 3 dealers during that tour. I will never intentionally let someone buy more than they need. I need to know they are walking into whatever I'm recommending, with their eyes open. My satisfaction comes from the client's trust and their thank you.
What will YOU contribute to the ADM Community?
I am very passionate about training dealership sales and management staff in sales processes. I like seeing salespeople running their own businesses, working towards needing very few opportunities provided by their store. In my roles as salesperson in 2 dealerships, I had become a 'repeat and referral only' salesperson in 2 stores after 2 years on the floor; once in domestics and then again in exotic car lines. I have many clients for 20+ years that I still talk to frequently. Relationships are huge to me. CSI and good net-to-gross follows. A dealer does not have to spend a ton on advertising and marketing.
INTERNET LEAD Suppliers You Have Experience Using
Dealix, Autobytel, AutoUSA, Autotropolis, Jumpstart, OTHERS
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
My Used Car Manager's Fantasies, AAX, vinSolutions, InventoryPro (DealerTrack)

Jeffery Sterns's ADM Blog

Why Chat is Becoming More Popular for Car Shoppers

Posted on September 28, 2014 at 12:25am 0 Comments

Every day, we hear about how forms on websites are generating fewer leads than they once did. It's a shift that has been happening for the last couple of years, which is surprising because business has been up at most dealerships across North America.

Some say that it's the technology that…

Continue

Are You Available When Your Customers Are?

Posted on September 1, 2014 at 12:52pm 3 Comments

The internet has changed our world. The concept of "business hours" has been turned on its head. People are buying things online at 2 in the morning. They're researching vehicles after the kids are in bed. They're planning out how to drop off their vehicle in your service department and still…

Continue

Help First, Sell Second with Chat

Posted on August 21, 2014 at 11:30pm 8 Comments

Selling comes naturally for many of us in the car business...

In most conversations, people in the automotive industry have a tendency to turn the conversation with the techniques we've been taught - building rapport, qualifying, leading the conversation,…

Continue

There's a Difference Between Getting More Leads and Capturing Them

Posted on August 9, 2014 at 3:50pm 4 Comments

Website chat is viewed by many dealers to be an alternative method of communication, as it should be. There are some who view it as a lead generation tool and they can look at numbers to show that they're getting more leads, but to truly test their results that must take a closer look.

Properly…

Continue

Comment Wall (1 comment)

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At 4:03pm on May 10, 2014, Cherie Price said…

Jeffery,

On your ADM profile you wrote..." I need to know they are walking into whatever I'm recommending, with their eyes open."  You and I, Sir, are definitely on the same page when it comes to transparency, as well as other shared attributes.

First and foremost, you've one hell of a sense of humor which not only impresses me, but I REQUIRE IT!  I've been reading the contributions to various blogs you've made the past couple of years.  YOU MADE THE GRADE!  "Premium cut, aged to perfection, no expiration date'..  'IF' the time comes that my Dealer agrees to add CHAT to our website, YOURS will be the number I call.

Thanks for putting yourself on 'my map' by showing up in my email inbox.

     Cherie

Now, you can start soliciting me per your suggestion! ;-)

 
 
 

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