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Jeffery Sterns
  • Palm Harbor, FL
  • United States
  • www.CarChat24.com
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Jeffery Sterns's ADM Friends

  • Brian Bennington
  • Manny Luna
  • Hannah Philpott
  • Neil F Amaral
  • Patrick Kelly
  • Meaghan Walker
  • Cherie Price
  • Terry Lancaster
  • Martin Logsdon
  • Tim J. Pyle
  • Michael Cirillo
  • Shereef
  • Kurt Kubicki
  • Jerry Thibeau
  • Big Tom LaPointe

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Jeffery Sterns's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Jeffery Sterns was featured
Jan 18
Jeffery Sterns's blog post was featured

Why 24/7 is the Name of the Game for Dealer Chat

As website communication tools go, chat has grown at the fastest rate of adoption on car dealer websites for years. It’s not new, but more dealers are embracing what chat can do for them to engage with people visiting their website.There are two primary reasons that it wasn’t a fad that died away like so many other website…See More
Jan 17
Jeffery Sterns posted a blog post

Why 24/7 is the Name of the Game for Dealer Chat

As website communication tools go, chat has grown at the fastest rate of adoption on car dealer websites for years. It’s not new, but more dealers are embracing what chat can do for them to engage with people visiting their website.There are two primary reasons that it wasn’t a fad that died away like so many other website…See More
Jan 16
Jeffery Sterns's blog post was featured

A Logical Connection Between Texting and Website Chat

When we look at texting as it pertains to the car business, it's easy to see that the mobile revolution has people letting their fingers do the talking. It's a method of communication that is becoming the primary way for millions of people in North America. How does a dealership translate this trend into lead generation on their…See More
Jan 3
Jeffery Sterns posted a blog post

A Logical Connection Between Texting and Website Chat

When we look at texting as it pertains to the car business, it's easy to see that the mobile revolution has people letting their fingers do the talking. It's a method of communication that is becoming the primary way for millions of people in North America. How does a dealership translate this trend into lead generation on their…See More
Dec 31, 2014
Jeffery Sterns posted a blog post

Visiting (or revisiting) Chat in 2015

2014 was an incredible year for the car business. We saw sales for most brands going up, technological advancements that give even more hope for sales in the future, and shifts in the way that dealers market and sell their cars.We've also seen something that may be going under the radar. As I've mentioned before, texting is…See More
Dec 24, 2014
Jeffery Sterns's blog post was featured

Chat and Phone Leads Start with a Helping Hand

One of the biggest lessons I learned when working at the dealership was that you can't do the same things on the phone or in chat that you would do when you're talking to a person face-to-face. We often discuss controlling the transaction and leading our customers down the right path, but if they're not in front of you, the…See More
Nov 20, 2014
Jeffery Sterns shared their blog post on Twitter
Nov 16, 2014
Jeffery Sterns posted a blog post

Chat and Phone Leads Start with a Helping Hand

One of the biggest lessons I learned when working at the dealership was that you can't do the same things on the phone or in chat that you would do when you're talking to a person face-to-face. We often discuss controlling the transaction and leading our customers down the right path, but if they're not in front of you, the…See More
Nov 16, 2014
Erika Kay Simms liked Jeffery Sterns's blog post Do You Know How Many Website Visitors You Get Late at Night?
Oct 28, 2014
Jeffery Sterns was featured
Oct 25, 2014
Jeffery Sterns posted a blog post

More Traffic or Better Converting Websites? Why Choose?

In our blog post about the two ways dealers can increase leads, I talked about the differences between driving more traffic as a strategy versus improving your websites ability to generate leads from the traffic it's…See More
Oct 21, 2014
Subi Ghosh liked Jeffery Sterns's blog post Do You Know How Many Website Visitors You Get Late at Night?
Oct 19, 2014
Carl Maeda commented on Jeffery Sterns's blog post Do You Know How Many Website Visitors You Get Late at Night?
"Great point Jeff!  I agree, you should always have ways to engage your customers no matter what time it is as long as it is cost effective. "
Oct 8, 2014
Jeffery Sterns posted a blog post

Do You Know How Many Website Visitors You Get Late at Night?

It's the quiet time. Just about everyone has it. Whether it's late at night when everyone's in bed or early in the morning before everyone wakes up, a good chunk of people do much of their important website surfing when there are fewer distractions of life to prevent them from their task at hand.Buying a car or…See More
Oct 8, 2014
Jeffery Sterns is now friends with Manny Luna, Hannah Philpott and Tim J. Pyle
Oct 7, 2014

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
www.CarChat24.com
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
800-510-7567 x702
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.CarChat24.com
YOUR Email address for business contacts
jeff.sterns@CarChat24.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
727-638-0069
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
I'm a car guy to the core knowing that there is very little value in my life if it does not include helping another. Dad was a dealer when a handshake meant more than a deposit. I feel like I come from that ethic. I have 26 years in retail from detail to Director of Ops representing brands from Hyundai to Rolls-Royce working for 3 dealers during that tour. I will never intentionally let someone buy more than they need. I need to know they are walking into whatever I'm recommending, with their eyes open. My satisfaction comes from the client's trust and their thank you.
What will YOU contribute to the ADM Community?
I am very passionate about training dealership sales and management staff in sales processes. I like seeing salespeople running their own businesses, working towards needing very few opportunities provided by their store. In my roles as salesperson in 2 dealerships, I had become a 'repeat and referral only' salesperson in 2 stores after 2 years on the floor; once in domestics and then again in exotic car lines. I have many clients for 20+ years that I still talk to frequently. Relationships are huge to me. CSI and good net-to-gross follows. A dealer does not have to spend a ton on advertising and marketing.
INTERNET LEAD Suppliers You Have Experience Using
Dealix, Autobytel, AutoUSA, Autotropolis, Jumpstart, OTHERS
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
My Used Car Manager's Fantasies, AAX, vinSolutions, InventoryPro (DealerTrack)

Jeffery Sterns's ADM Blog

Why 24/7 is the Name of the Game for Dealer Chat

Posted on January 16, 2015 at 1:00am 0 Comments

As website communication tools go, chat has grown at the fastest rate of adoption on car dealer websites for years. It’s not new, but more dealers are embracing what chat can do for them to engage with people visiting their website.

There are two primary reasons that it wasn’t a fad that died…

Continue

A Logical Connection Between Texting and Website Chat

Posted on December 31, 2014 at 12:58pm 0 Comments

When we look at texting as it pertains to the car business, it's easy to see that the mobile revolution has people letting their fingers do the talking. It's a method of communication that is becoming the primary way for millions of people in North America. How does a dealership translate this trend into lead…

Continue

Visiting (or revisiting) Chat in 2015

Posted on December 24, 2014 at 8:30am 0 Comments

2014 was an incredible year for the car business. We saw sales for most brands going up, technological advancements that give even more hope for sales in the future, and shifts in the way that dealers market and sell their cars.

We've also seen something that may be going under the radar. As I've…

Continue

Chat and Phone Leads Start with a Helping Hand

Posted on November 16, 2014 at 1:31pm 0 Comments

One of the biggest lessons I learned when working at the dealership was that you can't do the same things on the phone or in chat that you would do when you're talking to a person face-to-face. We often discuss controlling the transaction and leading our customers down the right path, but if they're not in front…

Continue

Comment Wall (2 comments)

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At 11:57am on October 1, 2014, Brian Bennington said…

Jeff, Thanks for returning my call.  You're one of those guys I could easily spend an evening with "working out the problems of the world" over the cocktails of our choice.  Maybe someday, huh!  

At 4:03pm on May 10, 2014, Cherie Price said…

Jeffery,

On your ADM profile you wrote..." I need to know they are walking into whatever I'm recommending, with their eyes open."  You and I, Sir, are definitely on the same page when it comes to transparency, as well as other shared attributes.

First and foremost, you've one hell of a sense of humor which not only impresses me, but I REQUIRE IT!  I've been reading the contributions to various blogs you've made the past couple of years.  YOU MADE THE GRADE!  "Premium cut, aged to perfection, no expiration date'..  'IF' the time comes that my Dealer agrees to add CHAT to our website, YOURS will be the number I call.

Thanks for putting yourself on 'my map' by showing up in my email inbox.

     Cherie

Now, you can start soliciting me per your suggestion! ;-)

 
 
 

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