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Jeffery Sterns
  • Palm Harbor, FL
  • United States
  • www.CarChat24.com
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Jeffery Sterns's ADM Friends

  • Neil F Amaral
  • Patrick Kelly
  • Meaghan Walker
  • Michael Cirillo
  • Shereef
  • Kurt Kubicki
  • Jerry Thibeau
  • Tom LaPointe / CarChat24
  • Mark Tewart

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Latest ADM Activity - Click "More" at bottom!

Jeffery Sterns replied to J.D. Rucker's discussion A Note to Automotive Vendors (and dealers) Regarding Pitching in Education
"This reminds me of what my owner told me at a store that I worked at. It was the largest Linc-Merc store in the USA (don't laugh..650 new and used per month and did 200-250 service ROs per day). Top CSI 14 years in a row. Anyway, we were also…"
Mar 21
Jeffery Sterns posted a blog post

Jeff's Steps to the sale

I am a chat vendor so my product is "more swings". But, my passion is selling! Although I want every dealer as a client, it does frustrate me when we make it so much about pricing and quotes.... not SELLING. I am a 27 year retail guy and, I have some opinions! If you'd like to become the victim of my unsolicited advice, take a look at my blogs...God-forbid, you might make some more money.…See More
Dec 1, 2013
Jeffery Sterns posted a status
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Nov 2, 2013
Jeffery Sterns replied to Tom LaPointe / CarChat24's discussion NEWS: CarChat24 Announces Free use of 5-User Premium Pro Dealer Chat Software until 2014
"I will give you some pointers on how to use  chat software (whichever chat software you are using) to make real $$$! Look me up at 2:30 on Friday  in Vegas at Autocon (Secrets of Successful Self-Managed…"
Aug 31, 2013
Jeffery Sterns replied to Rick Sheppard's discussion Needed - Phone Training for Sales Consultants
"OMG!! Jerry Thibeau is your man "
Aug 31, 2013
Jeffery Sterns liked Ralph Paglia's video
Aug 31, 2013
Jeffery Sterns posted a status
Aug 30, 2013
Neil F Amaral and Jeffery Sterns are now friends
May 24, 2013
Jeffery Sterns commented on Ralph Paglia's video
Thumbnail

01 Danny Alkassmi shows RBI Sales Process and Explains Drop in Showroom Traffic IS20G

"OMG did I like this guy! Funny, on the day prior....I had no idea who he was when he participated in a roll play with Tom Stuker. I complimented him at dinner that night on how his sweetness just came through. I still had no idea who he was....his…"
Mar 24, 2013
Jeffery Sterns shared J.D. Rucker's discussion on Twitter
Feb 14, 2013
Jeffery Sterns commented on Ralph Paglia's blog post Internet Sales 20 Group Dealer Workshops Scheduled for March 19-21 in Dallas
"This is already a helpful tool to me. In the instances that I take on an advisory role for my dealer/ client, I often get asked best practices questions. The assumption is that I talk to successful dealers all day long and that I have a good retail…"
Jan 31, 2013
Jeffery Sterns commented on Stan Sher's blog post Transforming The Dealership Part 1 - A Live Week By Week Case Study (Dealer eTraining)
"I thought we were going to get to know who the dealer is eventually!!"
Oct 18, 2012
Jeffery Sterns commented on J.D. Rucker's blog post The Most Abused Statistic in Automotive Internet Marketing
"This article really resonates with me! I agree as an individual... and my business agrees that the number of leads is the deciding factor of a site's or a marketing effort's "goodness". A very frustrating thing for me in my…"
Oct 16, 2012
Jeffery Sterns commented on Todd Vowell's blog post Convert Gift Grabbers To Car Buyers!
"I agree that if you don't make it an event, it's not an event! Also don't forget to get your salespeople to invite clients back in that aren't closed yet. I've had huge "all appointment" days (during events) that…"
Oct 15, 2012
Jeffery Sterns commented on Stan Sher's blog post Transforming The Dealership Part 1 - A Live Week By Week Case Study (Dealer eTraining)
"I'm glued..."
Oct 15, 2012
Jeffery Sterns commented on Stan Sher's blog post Transforming The Dealership Part 1 - A Live Week By Week Case Study (Dealer eTraining)
"Stan,  this is good info for sure. What I appreciate though, is the style. It has left me looking forward to the next. In your shoes I worry about 2 things; #1 the "relaxed salesperson culture" (with the WANT to improve more than…"
Oct 15, 2012

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
www.CarChat24.com
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider
REQUIRED: Your Business Phone Number
800-510-7567 x702
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.CarChat24.com
YOUR Email address for business contacts
jeff.sterns@CarChat24.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
727-638-0069
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
I'm a car guy to the core knowing that there is very little value in my life if it does not include helping another. Dad was a dealer when a handshake meant more than a deposit. I feel like I come from that ethic. I have 26 years in retail from detail to Director of Ops representing brands from Hyundai to Rolls-Royce working for 3 dealers during that tour. I will never intentionally let someone buy more than they need. I need to know they are walking into whatever I'm recommending, with their eyes open. My satisfaction comes from the client's trust and their thank you.
What will YOU contribute to the ADM Community?
I am very passionate about training dealership sales and management staff in sales processes. I like seeing salespeople running their own businesses, working towards needing very few opportunities provided by their store. In my roles as salesperson in 2 dealerships, I had become a 'repeat and referral only' salesperson in 2 stores after 2 years on the floor; once in domestics and then again in exotic car lines. I have many clients for 20+ years that I still talk to frequently. Relationships are huge to me. CSI and good net-to-gross follows. A dealer does not have to spend a ton on advertising and marketing.
INTERNET LEAD Suppliers You Have Experience Using
Dealix, Autobytel, AutoUSA, Autotropolis, Jumpstart, OTHERS
DEALER MANAGEMENT SYSTEM (DMS) You use
Not Applicable
Used Car Inventory Management Solutions You Use
My Used Car Manager's Fantasies, AAX, vinSolutions, InventoryPro (DealerTrack)

Jeffery Sterns's ADM Blog

Jeff's Steps to the sale

Posted on December 1, 2013 at 8:00am 0 Comments

I am a chat vendor so my product is "more swings". But, my passion is selling! Although I want every dealer as a client, it does frustrate me when we make it so much about pricing and quotes.... not SELLING. I am a 27 year retail guy and, I have some opinions! If you'd like to become the victim of my unsolicited advice, take a look at my blogs...God-forbid, you might make some more money.…

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AutoCon 2012...a 10 out of 10!!

Posted on September 17, 2012 at 12:30pm 4 Comments

AutoCon! Wow! What a success!! (at least from the attendee’s side!)

As a 26 year retail veteran who has attended God-knows how many conventions, events and factory meetings in many countries, and as a speaker and trainer at my own events  with experience in everything from selling the ticket, arranging…

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