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James R Dougher
  • Archbald, PA
  • United States
  • EYNON BUICK GMC
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ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
EYNON BUICK GMC
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Manager, Dealership Sales Professional, Dealership Marketing Professional - Tier 3, OEM Marketing Professional - Tier 1, Consultant
REQUIRED: Your Business Phone Number
5706045009
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://WWW.EYNONBUICGMC.COM
YOUR Email address for business contacts
jimbo8252003@yahoo.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
5706045009
Select All franchises/brands you are associated with
5-Buick, 14-GMC
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
JAMES DOUGHER
General Manager

28 Sunset Meadow Drive - Scott Township, PA 18447
jimbo8252003@yahoo.com - (570) 586-0753
Challenging position in the Automotive industry as General Sales Manager, Used Car Manager, or in other areas of Sales Management capitalizing on my successful track record.
Work Experience
Sales Manager
EYNON PONTIAC-BUICK-GMC - Wilkes-Barre, PA
September 2001 to June 2010
• Managed all daily activities of satellite used car lot located in Wilkes-Barre, Pennsylvania. Supervised 2 employees.
General Manager
KEN POLLACK CHEVROLET-CADILLAC - Carbondale, PA
December 2007 to July 2008
• Directed all daily activities at this new car dealership. Duties included management of all sales and service activities, and purchasing of inventory and equipment. Also proper maintenance of building. Supervised, trained, scheduled 12 employees.
Preowned Salesman/Closer
MOTORWORLD - Wilkes-Barre, PA
August 2007 to December 2007
• Sales of preowned vehicles. Provide information of potential customers regarding all aspects of vehicles. When required, also handled closing duties.
Used Car Manager
SUN BUICK-PONTIAC-GMC - Moosic, PA
July 2005 to August 2007
• Responsible for used car Sales Fleet. Appraised all travel-auction vehicles. Worked closely with Service Department regarding RPR's-expenses, Directed all Reconditioning Department activities. Supervised, scheduled, trained 15 employees.
Salesman/Finance Manager
ROMAR AUTO SALES - Eynon, PA
May 2003 to October 2005
• Sales of used car vehicles. Approved car loans; processed financial paperwork.
Salesman
GIBBONS FORD - Dickson City, PA
October 2004 to March 2005
• Sales of new and used vehicles.
Finance Manager
SANTO LINCOLN, MERCURY, VOLVO - Moosic, PA
October 2002 to May 2003
• Handled car loans and other related financial duties. Supervised all floor activities.
Owner-Operator
GRASSY ISLAND AUTO SALES, INC - Olyphant, PA
June 1996 to December 2001
• Managed all daily sales and purchasing activities. Supervised 2 employees.
Salesman
HONESDALE LINCOLN-MERCURY - Honesdale, PA
May 1995 to June 1996
• Sales of new and used vehicles.
Sales Consultant
HONESDALE LINCOLN-MERCURY - Taylor, PA
November 1995 to January 1996
• Emphasis in wholesale trade appraisal, sales forecasts, and determining profit objectives for used auto dealership. Implemented Sales' systems. Trained sales and management personnel in all respective areas.
• Tracked gross on daily, weekly, and monthly billed accounts. Ensured effective placement of Sales personnel.
• Analyzed and advised in areas of advertising, promotion, and service operations.

~ Sales' systems implemented resulted in high gross sales. Demonstrated excellent skills in sales projection methodology.
Sales Manager/Sales Consultant
ROMAR AUTO SALES - Eynon, PA
May 1993 to October 1995
Sales Management Responsibilities: • Responsible for day to day sales and sales management of mainly used car inventory including some new autos.
• Managed consignment lot and trade appraisals. Attended auctions and handled dealer trades.
• Responsible for development of effective methods of promotion, advertising techniques, displays, competitive pricing. Managed negotiations of television, radio, and newspaper advertising. Also finance and insurance areas. Maintained awareness of customer preferences, market trends, demographics, and other marketing aspects in remaining competitive.
• Scheduled and trained all Sales Representatives, sales desk activities, inventory and ordering, cost control, gross/volume sales, materials of ensuring maximum profitability of sales operations, development of leads and follow up. Held regular meetings. Also trained mechanic in reconditioning techniques, and Buyer appraisal of higher and lines. Supervised 2 Service personnel, 1 Mechanic and 1 Buyer.

Sales Consultant Responsibilities: • Coordinated and directed all front end operations for high volume multi-million dollar inventory dealership of high line quotes, such as Toyota, Saab, Mercedes, etc. Emphasis in optimum customer service and customer relations.
• Controlled new and used car inventories; ensured 60 day turnaround. Handled related advertising.
• Developed and implemented training programs on effective handling of customers, mechanics of negotiating contracts, closing techniques, prospecting new customers. Ensured quality, safety, and security control of indoor/outdoor premises. Monitored and coordinated accounts receivable, loan financing, and banking transactions. Handled trade appraisals.

~ Maintained $2300 average profit billed per deal and high gross.
~ Increased volume of used care sales by effective implementation of 30-day closing and other basic sales principles.
~ Interacted effectively with lenders and factory officials in behalf of dealership.
~ Consistently developed solid wholesale/retail base.
~ Established sales quotas/goals and motivational programs to increase sales.
~ Maintained $2,100-$2,400 average per deal; new and used ($1,400-$1,600 Front).
Sales Consultant/Customer Service Representative
AUTOLAND OF PENNSYLVANIA - Easton, PA
May 1992 to May 1993
• Sales and service of new and used cars for fast paced dealership. Performed in-house sales; also independently develop new clients through cold canvassing and prospecting referrals. Managed dealer trades relating to pricing, selling, and closing clientele. Demonstrated features, operations, and available options on Mercedes Benz, Lincolns, Fords, Toyotas, and Saab automobiles.

• Made purchasing suggestions and sales computations including tax, dealer trade-in allowances, license fees and discounts. Assisted buyers in all areas of credit financing.
• Provided optimum personalized customer service in pick up, delivery, car maintenance, and warranties.
• Advised customers in vehicle maintenance and repairs. Prepared cost estimates; coordinated maintenance services. Resolved customer complaints and problem areas. Ensured timely service and compliance with customer order requirements.

~ Gross upwards of $1700 per car in profit. Average sales of three to four cars a week.
~ Contribute significantly to company remaining solvent despite recession.
~ Consultant Certified by Mercedes Benz, Ford and Toyota.
Quality Control Representative/Inspector
WESTON CONTROLS/LORAL CONTROL SYSTEMS - Archbald, PA
1984 to October 1990
Owner/Operator/Manager
IMPERIAL AUTO RECONDITIONING - Archbald, PA
1984 to 1988
• Established and managed all activities of this successful auto reconditioning service from ground level.

Performed inspection, tests and diagnosis of all types of automobile systems, repair/overhaul functions.
• Provided cost estimates based on vehicle inspection; utilized knowledge of engines, transmissions, differential. Replaced parts which included pistons, rods, gears, valves, bearings, etc. Overhauled or replaced carburetors, blowers, generators, distributors, cylinder blocks. Used lathes, shapers, drill presses, and welding equipment. Disassembled units. Mechanical expertise included ignition system, brakes, aligning, soldering, etc. Knowledgeable in diagnosis, repair, replacement, rebuild of manual transmissions, transaxle and differential. Also, air condition systems, steering/suspension, fuel and electrical systems.
• Maintained all accountability functions, i.e., accounts receivable, payable, payroll, taxes, inventory control, stock replenishments, ordering. Handled advertising; ensured cost control.
• Supervised mechanics in scheduling, training, and ensuring optimum performance of repairs, maintenance and service.
Assistant Manager/Service Department
IMPERIAL AUTO RECONDITIONING - Scranton, PA
January 1987 to April 1987
• Supervised all activities of service and body shops for this fast paced dealership. Scheduled assignments, evaluated job performance. Ensured timely completion of work orders, effective production scheduling, quality control of workmanship.
• Prepared repair reports, parts/labor/insurance, cost estimates, etc. Assessed warranty authorizations; performed inspections. Responsible for maintaining high quality and safety control standards, production effectiveness, and cost control. Troubleshooter in resolving all customer complaints and problem areas.
Receiving Inspector
Packaging and Procedure Inspection
May 1978 to 1984
May 1978 to 1984
• Coordinated Quality Control and inspection activities throughout plant in production of mainly electronic product lines and some mechanical and hazardous items for this major government contracting manufacturer. Company also services commercial accounts to a lesser degree.
• Was extensively involved in Quality Control and inspection/shipping areas pertaining to TOW Missile Program and Chapparal Program.
• Performed all duties as Receiving Inspector for all Navy and Air Force nuclear and security devices. Responsible for related material inspection, X-Ray Gage inspection and motor vehicle inspection for classified shipments.
• Interfaced extensively with Quality Assurance and specialized Engineers in on-the-job training, and with Packaging, Receiving and Shipping supervisory plant personnel in ensuring timely/efficient production of assigned projects, and deadline contract compliance of shipments.
• Specific duties involved: inspection of electronic systems, assemblies, subassemblies, components, and parts. Ensured conformance to specifications, following blueprints, drawings, and production/assembly manuals. Examined layout and installations of wiring, cables, subassemblies, hardware and components to detect errors, missing hardware, and locate soldering defects.
• Examined parts for alignment and conformance to specified dimensions using micrometers, vernier calipers, and gauges. Ensured all assembly, inspecting, and testing steps were performed according to specifications. Maintained reports on inspection data.
• Performed functional and operational tests using electronic test equipment such as frequency meter, oscilloscope, and signal generator. Performed destructive tests to determine tensile strength of product or part.
• Tested functional performance under specified environmental conditions such as temperature change, vibration, pressure, and humidity. Calibrated test instruments.
• Conferred with engineers, technicians, production personnel, and others regarding testing procedures and results, and to resolve problems. Coordinate various in-house operations with government representatives and management personnel of private industry.
• Worked closely with most plant mechanical, packaging and layout engineers. Supervised all government packaging, manufacturing, loading, blocking and bracing, transportation and hazardous material handling procedures. Position required extensive knowledgeability and application of governmental rules, regulations, and security handling procedures pertaining to all plant areas.
• Position also required familiarization with light computer operations, and extensive heavy commercial/overseas packaging areas.

~ Consistently met deadlines on all projects in high charged environment.
~ Responsible for emergency bailout of eighty-nine Westinghouse meter shipments, personally executing all duties start to finish - assembly, packaging and shipping within target date.
~ Received letters of commendation from Supervisors.
Education
Diploma
COMMUNITY COLLEGE OF THE AIR FORCE - Dover, DE
1982 to 1985
Additional Information
Qualifications

JAMES DOUGHER
28 Sunset Meadow Drive
Scott Township, Pennsylvania 18447
(570) 586-0753 [Home]
(570) 604-5009 [Cellular]

SUMMARY OF QUALIFICATIONS

Sales Consultant and Wholesale Liaison to Retail Dealerships Trade Appraisals Profit Objectives and Projections Employee Supervision/Training Program Promotion/Marketing and Advertising Strategies Sales Systems Implementation Front/Back End Operations Pricing Negotiations/Loan Financing Implementation of Innovative Sales Programs.
What will YOU contribute to the ADM Community?
JAMES DOUGHER
General Manager

28 Sunset Meadow Drive - Scott Township, PA 18447
jimbo8252003@yahoo.com - (570) 586-0753
Challenging position in the Automotive industry as General Sales Manager, Used Car Manager, or in other areas of Sales Management capitalizing on my successful track record.
Work Experience
Sales Manager
EYNON PONTIAC-BUICK-GMC - Wilkes-Barre, PA
September 2001 to June 2010
• Managed all daily activities of satellite used car lot located in Wilkes-Barre, Pennsylvania. Supervised 2 employees.
General Manager
KEN POLLACK CHEVROLET-CADILLAC - Carbondale, PA
December 2007 to July 2008
• Directed all daily activities at this new car dealership. Duties included management of all sales and service activities, and purchasing of inventory and equipment. Also proper maintenance of building. Supervised, trained, scheduled 12 employees.
Preowned Salesman/Closer
MOTORWORLD - Wilkes-Barre, PA
August 2007 to December 2007
• Sales of preowned vehicles. Provide information of potential customers regarding all aspects of vehicles. When required, also handled closing duties.
Used Car Manager
SUN BUICK-PONTIAC-GMC - Moosic, PA
July 2005 to August 2007
• Responsible for used car Sales Fleet. Appraised all travel-auction vehicles. Worked closely with Service Department regarding RPR's-expenses, Directed all Reconditioning Department activities. Supervised, scheduled, trained 15 employees.
Salesman/Finance Manager
ROMAR AUTO SALES - Eynon, PA
May 2003 to October 2005
• Sales of used car vehicles. Approved car loans; processed financial paperwork.
Salesman
GIBBONS FORD - Dickson City, PA
October 2004 to March 2005
• Sales of new and used vehicles.
Finance Manager
SANTO LINCOLN, MERCURY, VOLVO - Moosic, PA
October 2002 to May 2003
• Handled car loans and other related financial duties. Supervised all floor activities.
Owner-Operator
GRASSY ISLAND AUTO SALES, INC - Olyphant, PA
June 1996 to December 2001
• Managed all daily sales and purchasing activities. Supervised 2 employees.
Salesman
HONESDALE LINCOLN-MERCURY - Honesdale, PA
May 1995 to June 1996
• Sales of new and used vehicles.
Sales Consultant
HONESDALE LINCOLN-MERCURY - Taylor, PA
November 1995 to January 1996
• Emphasis in wholesale trade appraisal, sales forecasts, and determining profit objectives for used auto dealership. Implemented Sales' systems. Trained sales and management personnel in all respective areas.
• Tracked gross on daily, weekly, and monthly billed accounts. Ensured effective placement of Sales personnel.
• Analyzed and advised in areas of advertising, promotion, and service operations.

~ Sales' systems implemented resulted in high gross sales. Demonstrated excellent skills in sales projection methodology.
Sales Manager/Sales Consultant
ROMAR AUTO SALES - Eynon, PA
May 1993 to October 1995
Sales Management Responsibilities: • Responsible for day to day sales and sales management of mainly used car inventory including some new autos.
• Managed consignment lot and trade appraisals. Attended auctions and handled dealer trades.
• Responsible for development of effective methods of promotion, advertising techniques, displays, competitive pricing. Managed negotiations of television, radio, and newspaper advertising. Also finance and insurance areas. Maintained awareness of customer preferences, market trends, demographics, and other marketing aspects in remaining competitive.
• Scheduled and trained all Sales Representatives, sales desk activities, inventory and ordering, cost control, gross/volume sales, materials of ensuring maximum profitability of sales operations, development of leads and follow up. Held regular meetings. Also trained mechanic in reconditioning techniques, and Buyer appraisal of higher and lines. Supervised 2 Service personnel, 1 Mechanic and 1 Buyer.

Sales Consultant Responsibilities: • Coordinated and directed all front end operations for high volume multi-million dollar inventory dealership of high line quotes, such as Toyota, Saab, Mercedes, etc. Emphasis in optimum customer service and customer relations.
• Controlled new and used car inventories; ensured 60 day turnaround. Handled related advertising.
• Developed and implemented training programs on effective handling of customers, mechanics of negotiating contracts, closing techniques, prospecting new customers. Ensured quality, safety, and security control of indoor/outdoor premises. Monitored and coordinated accounts receivable, loan financing, and banking transactions. Handled trade appraisals.

~ Maintained $2300 average profit billed per deal and high gross.
~ Increased volume of used care sales by effective implementation of 30-day closing and other basic sales principles.
~ Interacted effectively with lenders and factory officials in behalf of dealership.
~ Consistently developed solid wholesale/retail base.
~ Established sales quotas/goals and motivational programs to increase sales.
~ Maintained $2,100-$2,400 average per deal; new and used ($1,400-$1,600 Front).
Sales Consultant/Customer Service Representative
AUTOLAND OF PENNSYLVANIA - Easton, PA
May 1992 to May 1993
• Sales and service of new and used cars for fast paced dealership. Performed in-house sales; also independently develop new clients through cold canvassing and prospecting referrals. Managed dealer trades relating to pricing, selling, and closing clientele. Demonstrated features, operations, and available options on Mercedes Benz, Lincolns, Fords, Toyotas, and Saab automobiles.

• Made purchasing suggestions and sales computations including tax, dealer trade-in allowances, license fees and discounts. Assisted buyers in all areas of credit financing.
• Provided optimum personalized customer service in pick up, delivery, car maintenance, and warranties.
• Advised customers in vehicle maintenance and repairs. Prepared cost estimates; coordinated maintenance services. Resolved customer complaints and problem areas. Ensured timely service and compliance with customer order requirements.

~ Gross upwards of $1700 per car in profit. Average sales of three to four cars a week.
~ Contribute significantly to company remaining solvent despite recession.
~ Consultant Certified by Mercedes Benz, Ford and Toyota.
Quality Control Representative/Inspector
WESTON CONTROLS/LORAL CONTROL SYSTEMS - Archbald, PA
1984 to October 1990
Owner/Operator/Manager
IMPERIAL AUTO RECONDITIONING - Archbald, PA
1984 to 1988
• Established and managed all activities of this successful auto reconditioning service from ground level.

Performed inspection, tests and diagnosis of all types of automobile systems, repair/overhaul functions.
• Provided cost estimates based on vehicle inspection; utilized knowledge of engines, transmissions, differential. Replaced parts which included pistons, rods, gears, valves, bearings, etc. Overhauled or replaced carburetors, blowers, generators, distributors, cylinder blocks. Used lathes, shapers, drill presses, and welding equipment. Disassembled units. Mechanical expertise included ignition system, brakes, aligning, soldering, etc. Knowledgeable in diagnosis, repair, replacement, rebuild of manual transmissions, transaxle and differential. Also, air condition systems, steering/suspension, fuel and electrical systems.
• Maintained all accountability functions, i.e., accounts receivable, payable, payroll, taxes, inventory control, stock replenishments, ordering. Handled advertising; ensured cost control.
• Supervised mechanics in scheduling, training, and ensuring optimum performance of repairs, maintenance and service.
Assistant Manager/Service Department
IMPERIAL AUTO RECONDITIONING - Scranton, PA
January 1987 to April 1987
• Supervised all activities of service and body shops for this fast paced dealership. Scheduled assignments, evaluated job performance. Ensured timely completion of work orders, effective production scheduling, quality control of workmanship.
• Prepared repair reports, parts/labor/insurance, cost estimates, etc. Assessed warranty authorizations; performed inspections. Responsible for maintaining high quality and safety control standards, production effectiveness, and cost control. Troubleshooter in resolving all customer complaints and problem areas.
Receiving Inspector
Packaging and Procedure Inspection
May 1978 to 1984
May 1978 to 1984
• Coordinated Quality Control and inspection activities throughout plant in production of mainly electronic product lines and some mechanical and hazardous items for this major government contracting manufacturer. Company also services commercial accounts to a lesser degree.
• Was extensively involved in Quality Control and inspection/shipping areas pertaining to TOW Missile Program and Chapparal Program.
• Performed all duties as Receiving Inspector for all Navy and Air Force nuclear and security devices. Responsible for related material inspection, X-Ray Gage inspection and motor vehicle inspection for classified shipments.
• Interfaced extensively with Quality Assurance and specialized Engineers in on-the-job training, and with Packaging, Receiving and Shipping supervisory plant personnel in ensuring timely/efficient production of assigned projects, and deadline contract compliance of shipments.
• Specific duties involved: inspection of electronic systems, assemblies, subassemblies, components, and parts. Ensured conformance to specifications, following blueprints, drawings, and production/assembly manuals. Examined layout and installations of wiring, cables, subassemblies, hardware and components to detect errors, missing hardware, and locate soldering defects.
• Examined parts for alignment and conformance to specified dimensions using micrometers, vernier calipers, and gauges. Ensured all assembly, inspecting, and testing steps were performed according to specifications. Maintained reports on inspection data.
• Performed functional and operational tests using electronic test equipment such as frequency meter, oscilloscope, and signal generator. Performed destructive tests to determine tensile strength of product or part.
• Tested functional performance under specified environmental conditions such as temperature change, vibration, pressure, and humidity. Calibrated test instruments.
• Conferred with engineers, technicians, production personnel, and others regarding testing procedures and results, and to resolve problems. Coordinate various in-house operations with government representatives and management personnel of private industry.
• Worked closely with most plant mechanical, packaging and layout engineers. Supervised all government packaging, manufacturing, loading, blocking and bracing, transportation and hazardous material handling procedures. Position required extensive knowledgeability and application of governmental rules, regulations, and security handling procedures pertaining to all plant areas.
• Position also required familiarization with light computer operations, and extensive heavy commercial/overseas packaging areas.

~ Consistently met deadlines on all projects in high charged environment.
~ Responsible for emergency bailout of eighty-nine Westinghouse meter shipments, personally executing all duties start to finish - assembly, packaging and shipping within target date.
~ Received letters of commendation from Supervisors.
Education
Diploma
COMMUNITY COLLEGE OF THE AIR FORCE - Dover, DE
1982 to 1985
Additional Information
Qualifications

JAMES DOUGHER
28 Sunset Meadow Drive
Scott Township, Pennsylvania 18447
(570) 586-0753 [Home]
(570) 604-5009 [Cellular]

SUMMARY OF QUALIFICATIONS

Sales Consultant and Wholesale Liaison to Retail Dealerships Trade Appraisals Profit Objectives and Projections Employee Supervision/Training Program Promotion/Marketing and Advertising Strategies Sales Systems Implementation Front/Back End Operations Pricing Negotiations/Loan Financing Implementation of Innovative Sales Programs.
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
ADP Dynamic Websites, Reynolds Web Solutions, The Cobalt Group, Dealer.com, WebsitesForDealers.com, YourCarLot.com
INTERNET LEAD Suppliers You Have Experience Using
Dealix, CarLoans.com, CarPrices.com, Cars.com NewLeadsPlus, Customer Funding, DriverLoans
DEALER MANAGEMENT SYSTEM (DMS) You use
ADP
Used Car Inventory Management Solutions You Use
vAuto, vinSolutions, Whatever the Used Car Manager thinks he can steal the trade-in for

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