"Good Data Kurt, thank you for sharing. The key in every point above is management. How does Management talk about the customers, train and speak about customers in Sat. meeting, while desking a deal. If they talk bad about customers, that attitude…"
"Is transparency really having an outside company do all the work for the consumer that creates an atmosphere of fear in Dealers that if you do not play by there rules you will lose business? Dealers have created there own problems by allowing…"
"I have been torn on this subject for years. The one issue is busy days, what happens to the lead that sits because you are helping close a deal, desking deals staked up. I do agree that time sitting until you can create the quality match is better…"
"One of my best buddies runs a very successful BDC. Most Acura stores have that nice BDC area right next to the lunch room. My 1st thought was the last time I was in there was the noise from the lunch room and the smell of nuked spaghetti-O's!…"
"Ralph always has great stuff. But so many just focus on 1st response, 72 hour customer and forget about the percentage that is as large or larger. Another key part overlooked is the follow up on the consumer that just started in there process or was…"
"Cal Worthington has a saying; "It takes a couple days to tell if a sales person can sell. A Closer of deals takes a couple deals, but the desk man who makes deals happen, I know in a matter of minutes if he is truly a car guy of the highest…"
"Funny stuff, I am getting from everyone personal emails and custom templates. We do believe that will set you apart. This is the first time i would disagree with Ralph on response times over 1 hour to 3 hours being more effective than quick…"
I have to say your words here are almost better than your documents. There is a huge difference in Consulting and Training. I also think Dealers, Trainers, Consultants confuse the three at times. Being a Consultant you really have to set the…"
"Reynolds & Reynolds still provides one of the best DMS systems out there today. But CRM moves way too fast for a giant to move quickly. With Reynolds you get locked into a long term contract that leaves you hand cuffed to technology changes that…"
Oct 22, 2009
Guy Manasse is now a member of Automotive Digital Marketing ProCom
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
DealerUps is a complete Customer Management System. The 1st in the industry in Electronic DeskLog and fully integrated inbound and outbound calls. Specialize in helping Dealers take control of the entire process, walk-in, phone lead capturing, email leads, and Service. DealerUps is a robust easy to use system.
What will YOU contribute to the ADM Community?
Second generation car guy, Graduate of General Motors Institute in Dealership Management. Live in Dallas-Ft Worth. Recognized as an expert in Dealer flow involving Customer Relationship Management (CRM) in networking all Departments as one entity. Ran Top 100 Dealerships in West Coast, Texas, Florida.emphasis on driving profits to meet Dealer and Factory expectations.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
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