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Gregg Manson
  • Redwood City, CA
  • United States
  • XTime, Inc.
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Gregg Manson posted a blog post

Sell Like Wal-Mart

Dealership service departments are catching on. They’re beginning to retail like some of the best in the world. They’re making tire sales an integral part of their service model. They’re marketing to all makes and models. They’re making sure every vehicle, even quick lube customers, receives a multi-point inspection. They’re marketing and promoting services to wider audiences, all aimed at servicing more consumers better to earn and to keep more business for the dealership. Make no mistake,…See More
Jun 17
Gregg Manson posted a blog post

Advisors Who Read Minds

By Gregg Manson If advisors could read service customers minds, time would be saved, customers’ needs more accurately addressed, and service sales, CSI and retention would all improve. Advisors who read minds know that every customer pulling into the drive has on his or her mind that day: What do I need or what is wrong with my car?How much is it going to cost?When can I get my car back? Ability to address these questions in meaningful ways is vital if advisors are to contribute to meaningful…See More
Jun 3
Gregg Manson posted a blog post

Modern Service Realities

Here are three important realities every service staff needs to embrace today: Customers bring the same set of basic questions with them to the service drive that they always have.Customers have a different set of expectations of what makes up service satisfaction than they did five years ago.With retention as the true…See More
May 19
Gregg Manson is now a member of Automotive Digital Marketing ProCom
May 19

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
XTime, Inc.
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Fixed Operations Professional
REQUIRED: Your Business Phone Number
650- 508-4300
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.xtime.com
YOUR Email address for business contacts
gregg.manson@xtime.com

Gregg Manson's ADM Blog

Sell Like Wal-Mart

Posted on June 17, 2014 at 9:22am 0 Comments

Dealership service departments are catching on. They’re beginning to retail like some of the best in the world. 

They’re making tire sales an integral part of their service model. They’re marketing to all makes and models. They’re making sure every vehicle, even quick lube customers, receives a multi-point inspection. They’re marketing and promoting services to wider audiences, all aimed at servicing more consumers better to earn and to keep more business for the…

Continue

Advisors Who Read Minds

Posted on June 3, 2014 at 1:00pm 0 Comments

By Gregg Manson 

If advisors could read service customers minds, time would be saved, customers’ needs more accurately addressed, and service sales, CSI and retention would all improve. 

Advisors who read minds know that every customer pulling into the drive has on his or her mind that day: 

  1. What do I need or what is wrong with my car?
  2. How much is it going to cost?
  3. When can I get my car back? 

Ability to address these questions in…

Continue

Modern Service Realities

Posted on May 19, 2014 at 2:37pm 0 Comments

Here are three important realities every service staff needs to embrace today:  

  1. Customers bring the same set of basic questions with them to the service drive that they always have.
  2. Customers have a different set of expectations of what makes up service satisfaction than they did five…
Continue

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