"Hello Lori,We are not an oursourced BDC center. As a matter of fact, I posted this roughly 6 years ago before I started my own consulting/training firm. However, I do have an outsourced BDC center as one of our clients that we advise on…"
"Hey Joe, Would you send me some info about your company I have some dealers looking to oursource their BDC would like more info.
"Very simple, the idea of the Internet Dept/BDC is to bring in traffic that otherwise wouldn't just walk in the door. So, at my store I count Customers that Email/Chat etc. and Phone ups from the website/cars.com/autotrader. I have those phone…"
"Ralph, Thanks for a great answer of the search type. But honestly I was looking for a more generalized answer as to what customers you would consider online or internet customers. Say of 200 sales you consider 40 as Internet customers. Do you…"
"Ralph I have been tracking our online sales ROI by source for sometime. I am wanting put more budget towards search. However, recently I have been asked what do other dealer consider and "internet lead and internet sale"? I noticed your…"
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ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
Former dealership E-Commerce Director, to Xtime Service CRM Project Manager.
Xtime provides hosted Customer Relationship Management (CRM) systems for automotive services departments on a fully integrated, cloud-based platform. By delivering a unified solution for fixed operations, Xtime enables automotive dealerships and manufacturers to tap into their service department potential as a profit center by:
Identifying new revenue opportunities with online scheduling, electronic service menus, and deferred service tracking
Increasing customer satisfaction and loyalty through service notifications, smartphone scheduling, and online bill pay
Increasing operations efficiency with mobile check-in, electronic inspections, and better shop management
What will YOU contribute to the ADM Community?
Fixed Operations in the digital marketing space, and usage of new technology for service departments.
Former: Background is ad agency, graphic designer. Years ago, I actually designed a dealership website, took the pictures the whole nine yards. Then went to on CRM pilot program from Mazda in the mid-90s. Move to building a site for four locations of one group as well as monitoring leads as a consultant. .... I really have no idea how I ended up full-time at the car dealership ---- HA!
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
Has anyone tried to resubmit a deal yet? It gives you the option to update the attachments but then I can not get to the NEXT page to save or resubmit? Anyone have a tip? Or should I just cancel the invoice and start over? I am worried that it will say the customers have already participated.
Thanks you can also send an email to firstname.lastname@example.org
Hi there...I was reading your discussion. I would like to speak with you and see if there is anyway that we can help you. We are the premier award winning, training, consulting, and technology company with regards to automotive internet sales and business development. In addition, we have put numerous dealers on the covers of automotive industry magazines for their high performance. Feel free to send me a message if I can assist you. Thank you.
Internet Sales Director
215-338-3712 ex. 22
Interestng video on the gas card, Finney. My agency partners with gas companies to offer discounted gas also. We are a full-service loyalty marketing firm. We build programs or Car Dealers, where customers can enroll and eanr points toward the purchase of their next vehicle by servicing their vehicle at the dealership and also by shopping online at over 400 major merchants.
Once they purchase a vehicle, Members become "Elite", where they get discounts at over 200,000 merchants nationwide. Consider it a AAA membership on steroids. Gas is one of the discounts we may offer.
Hi Finney, I would greatly appreciate your input on some of my forums. Input from the field is valued information to supplemenmt mine when consulting with clients. In any case, welcome to the community!
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