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  • Clarksville, TN
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  • Xtime Service CRM
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Former dealership E-Commerce Director, to Xtime Service CRM Project Manager.
Xtime provides hosted Customer Relationship Management (CRM) systems for automotive services departments on a fully integrated, cloud-based platform. By delivering a unified solution for fixed operations, Xtime enables automotive dealerships and manufacturers to tap into their service department potential as a profit center by:

Identifying new revenue opportunities with online scheduling, electronic service menus, and deferred service tracking
Increasing customer satisfaction and loyalty through service notifications, smartphone scheduling, and online bill pay
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Fixed Operations in the digital marketing space, and usage of new technology for service departments.

Former: Background is ad agency, graphic designer. Years ago, I actually designed a dealership website, took the pictures the whole nine yards. Then went to on CRM pilot program from Mazda in the mid-90s. Move to building a site for four locations of one group as well as monitoring leads as a consultant. .... I really have no idea how I ended up full-time at the car dealership ---- HA!
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Anyone using or know anything about S.M.A Alliance to Increase phone-up internet traffic?

Posted on October 28, 2010 at 10:09am 1 Comment

Does anyone out there use this company or heard of them

Any information would be great...

Lori Finney

GM Auto Group

ECommerce Director


Posted on August 12, 2009 at 11:03am 0 Comments

Has anyone tried to resubmit a deal yet? It gives you the option to update the attachments but then I can not get to the NEXT page to save or resubmit? Anyone have a tip? Or should I just cancel the invoice and start over? I am worried that it will say the customers have already participated.

Thanks you can also send an email to

Comment Wall (11 comments)

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At 12:49pm on July 14, 2010, Dealer Synergy said…
Hi there...I was reading your discussion. I would like to speak with you and see if there is anyway that we can help you. We are the premier award winning, training, consulting, and technology company with regards to automotive internet sales and business development. In addition, we have put numerous dealers on the covers of automotive industry magazines for their high performance. Feel free to send me a message if I can assist you. Thank you.

Stan Sher
Internet Sales Director
Dealer Synergy
215-338-3712 ex. 22
At 10:30am on April 27, 2010,
Aj Maida
Finney....I miss the gun!!!!
At 5:37pm on November 17, 2009, Susan Burgess gave Finney a gift
ADM Gift
Hey Lori- How did the first demo/vendor interview go today?
At 6:22pm on November 10, 2009, Tim Jennings said…
It was great to meet you at the Round Tables!
At 3:30pm on June 4, 2009, Alan Bechler said…
Great to see you on here Lori! Hope all is well with you at Mathews.
At 9:49am on September 25, 2008, Mike DeCecco said…
Hi Finney:

Mike DeCecco from here.... I just posted to your Google Guru's thread and wanted to say thank you for opening the discussion.

At 10:08am on July 10, 2008, Paul N. Long said…
Interestng video on the gas card, Finney. My agency partners with gas companies to offer discounted gas also. We are a full-service loyalty marketing firm. We build programs or Car Dealers, where customers can enroll and eanr points toward the purchase of their next vehicle by servicing their vehicle at the dealership and also by shopping online at over 400 major merchants.

Once they purchase a vehicle, Members become "Elite", where they get discounts at over 200,000 merchants nationwide. Consider it a AAA membership on steroids. Gas is one of the discounts we may offer.

Thanks again for the video!
At 1:39pm on May 3, 2008, Ralph Paglia said…
Finney, thank you for the nice profile photo!
At 8:03pm on May 2, 2008, Philip Zelinger said…
Hi Finney, I would greatly appreciate your input on some of my forums. Input from the field is valued information to supplemenmt mine when consulting with clients. In any case, welcome to the community!
At 12:23pm on April 26, 2008, Ralph Paglia said…

It would be great if you would upload a profile photo to your account... We would all like to be able to associate a face with your participation here at ADM!

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