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DBeck
  • Male
  • Summit, NJ
  • United States
  • Douglas VW-Buick-GMC
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DBeck's ADM Discussions

Anyone use chat systems at their dealer?

Started this ADM discussion. Last reply by Nicola Savage Feb 4, 2013. 9 Replies

My dealer was thinking about using some sort of LiveChat to set up Internet customers to come in. Do people think this helps or hurts the BDC and is it worth the money?

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Latest ADM Activity - Click "More" at bottom!

Nicola Savage replied to DBeck's discussion Anyone use chat systems at their dealer?
"Hi, I know this is an old thread but hoping to reignite it. I'm in South Africa and just considering using Live Chat on our website. My dealer principal has asked for video chat rather than text chat (finds text too impersonal). Problem is our…"
Feb 4, 2013
George Magda replied to DBeck's discussion Anyone use chat systems at their dealer?
"I agree with Dennis, it's the best way to get your feet wet with Chat for free!"
Aug 10, 2010
Chris Hanson replied to DBeck's discussion Anyone use chat systems at their dealer?
"We are doing a pilot with Outsell 50 of our dealers. We are going on the second month, very interesting, great results and Outsell has been AWESOME to work with."
Aug 9, 2010
Dennis Galbraith replied to DBeck's discussion Anyone use chat systems at their dealer?
"DBeck, It looks like you have your inventory up on Cars.com. They offer free chat from their website via Contact At Once. That is an excellent way to get started. They have about 8,000 dealers using this now. Just talk to your rep. When you are…"
Aug 8, 2010
Ryan Thompson replied to DBeck's discussion Anyone use chat systems at their dealer?
"@David - Great response to what chat has done to improve conversion. Our company has done man case studies and we will see increase of AT LEAST 50% website leads. Most dealers are worried that these are visitors that would have submitted a form…"
Jul 30, 2010
David Keller replied to DBeck's discussion Anyone use chat systems at their dealer?
"check out https://www.dealershipsearch.com/GetPreferred.php your customers can create a user account and follow your updates as well as send private messages."
Jul 30, 2010
David Robertson replied to DBeck's discussion Anyone use chat systems at their dealer?
"We use Active Engage at our dealership. It is a wonderful chat tool that I can't say enough good things about. The reason we went to live chat was a horrible website conversion ratio. If people aren't finding their way to contact you on…"
Jul 30, 2010
Scott Tanner replied to DBeck's discussion Anyone use chat systems at their dealer?
"Chat is not a "bad" tool. Have you considered live video chat? If not - ask us. We can help."
Jul 30, 2010
DBeck updated their profile photo
Jul 30, 2010
DBeck updated their profile
Jul 30, 2010
DBeck posted a discussion

Anyone use chat systems at their dealer?

My dealer was thinking about using some sort of LiveChat to set up Internet customers to come in. Do people think this helps or hurts the BDC and is it worth the money?
Jul 30, 2010
John "JMac" McAdams left a comment for DBeck
"FREE Automotive Social Media Workshop - April 8th, 2010 - Newark NJ Airport Marriott - contact melanie_radford@adp.com to reserve your seat today!"
Mar 30, 2010
DBeck is now a member of Automotive Digital Marketing ProCom
Feb 11, 2010

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
Douglas VW-Buick-GMC
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Car Dealer, Dealership Sales Professional
REQUIRED: Your Business Phone Number
908-277-3300
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.douglasautogroup.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
201 446-9889
Select All franchises/brands you are associated with
-Infiniti..., -Used Cars..., -Used Trucks..., -Volkswagen...
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
We are one of the longest serving VW dealers in New Jersey and a small-town feel dealer.
What will YOU contribute to the ADM Community?
I love cars and working with people to get the car they want.
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.douglasautogroup.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://none
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.dealix.com
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://none
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://www.facebook.com/DBeck1985
Your YouTube Channel, or Video site you recommend (ie; youtube.com/AutoDigitalMarketing)
http://none
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
Not Applicable
INTERNET LEAD Suppliers You Have Experience Using
Dealix
DEALER MANAGEMENT SYSTEM (DMS) You use
Reynolds ERA
Used Car Inventory Management Solutions You Use
OTHER..., Other

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At 9:59pm on March 30, 2010, John "JMac" McAdams said…
FREE Automotive Social Media Workshop - April 8th, 2010 - Newark NJ Airport Marriott - contact melanie_radford@adp.com to reserve your seat today!
 
 
 

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