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Chris Miller
  • Danville, CA
  • United States
  • Recall Masters
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Chris Miller posted a blog post

Recall Masters Helps Dealership Client Prevail in TCPA Recall Communications Lawsuit

Recall Masters’ Christopher Miller warns auto dealers they could be easy targets for aggressive plaintiffs’ lawyers; offers advice to keep them safe Aliso Viejo, CA, December 5, 2017— Recall Masters, Inc., the leading provider of automotive recall news, data, training, and…See More
Wednesday

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Chris Miller's blog post was featured

Making the Case for Texting Consumer Recall Notices

Technology has made a huge impact upon our modern society.In the past, standard postal mail and phone calls were sufficient means of communication. However, as people are increasingly inundated with junk mail and persistent telemarketer calls, their willingness to pay attention to these forms of communication has diminished. It has nothing to do with whether…See More
Nov 28

Subscriber
charles corson commented on Chris Miller's blog post Making the Case for Texting Consumer Recall Notices
"Our product enhances the text experience with contact information with tracking.  Also, once contact card is downloaded emails go to safe sender's file and phone numbers display caller ID."
Nov 24

Subscriber
Chris Miller posted a blog post

Making the Case for Texting Consumer Recall Notices

Technology has made a huge impact upon our modern society.In the past, standard postal mail and phone calls were sufficient means of communication. However, as people are increasingly inundated with junk mail and persistent telemarketer calls, their willingness to pay attention to these forms of communication has diminished. It has nothing to do with whether…See More
Nov 21

Subscriber
Vidushi Jain liked Chris Miller's blog post To Improve Customer Experience, Employees Must Own It!
Nov 2

Subscriber
Vidushi Jain commented on Chris Miller's blog post To Improve Customer Experience, Employees Must Own It!
"Interesting blog, thank you for sharing Chris. Ultimately it is all about customer experience and relationship based selling. Customers like to deal with businesses that offer a great experience. And it does not end at one-off sale. Based on…"
Nov 2

Subscriber
Chris Miller's blog post was featured

To Improve Customer Experience, Employees Must Own It!

Today’s consumers are fickle and more demanding than ever. Why wouldn’t they be – they have countless service and product providers fighting over their limited spend in an environment that has never been shy to remind them that the customer is king.  To top it off, customer loyalty is more fragile than ever as consumer choices have increased.  For the…See More
Nov 1

Subscriber
Chris Miller posted a blog post

To Improve Customer Experience, Employees Must Own It!

Today’s consumers are fickle and more demanding than ever. Why wouldn’t they be – they have countless service and product providers fighting over their limited spend in an environment that has never been shy to remind them that the customer is king.  To top it off, customer loyalty is more fragile than ever as consumer choices have increased.  For the…See More
Oct 27

Subscriber
Chris Miller posted a blog post

Is Selling A Car More Important Than Preserving A Life?

The Future of Used Car Recalls  A recent Automotive News report states that one in four vehicles for sale by CarMax has a safety recall…See More
Oct 20

Subscriber
Chris Miller's blog post was featured

One Small Way to Slay the Recall Dragon

With the influx of recalls, two of the biggest challenges for manufacturers and dealers are locating vehicle owners and implementing an effective communication strategy that compels those owners to bring their vehicle into the dealership for repair.   Consumers affected by a vehicle recall vary from those who see news…See More
Oct 4

Subscriber
Chris Miller posted a blog post

One Small Way to Slay the Recall Dragon

With the influx of recalls, two of the biggest challenges for manufacturers and dealers are locating vehicle owners and implementing an effective communication strategy that compels those owners to bring their vehicle into the dealership for repair.   Consumers affected by a vehicle recall vary from those who see news…See More
Oct 4

Subscriber
Chris Miller posted a blog post

The UK’s Surprising Recall Compliance Solution

One of the largest hurdles to overcoming the vehicle recall crisis facing automakers, dealers and even consumers, is low recall completion rates. There are a multitude of reasons including a lack of parts, overwhelmed shops and, yes, even consumers who don’t want to be bothered with taking their vehicle into a…See More
Sep 15

Subscriber
Chris Miller's blog post was featured

Human Capital: How Teamwork Can Increase Revenue

One challenge in many dealerships is building an environment where teamwork thrives. Salespeople are focused on their own individual commissions, not the stores; technicians are focused on the billable hours they produce, not the departments; and F&I managers want their penetration and back-end gross to be high. Aside from management, there’s a simple…See More
Sep 11

Subscriber
Chris Miller posted a blog post

Human Capital: How Teamwork Can Increase Revenue

One challenge in many dealerships is building an environment where teamwork thrives. Salespeople are focused on their own individual commissions, not the stores; technicians are focused on the billable hours they produce, not the departments; and F&I managers want their penetration and back-end gross to be high. Aside from management, there’s a simple…See More
Aug 31

Subscriber
Chris Miller's blog post was featured

Should Manufacturers Be Able To Recall Recalls?

According to an article posted on Ford Authority, Takata has taken a massive hit to the tune of a $1 billion settlement in the US, $25 million criminal fine, $125 million dollars to…See More
Aug 21

Subscriber
Chris Miller posted a blog post

Should Manufacturers Be Able To Recall Recalls?

According to an article posted on Ford Authority, Takata has taken a massive hit to the tune of a $1 billion settlement in the US, $25 million criminal fine, $125 million dollars to…See More
Aug 21

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
Recall Masters
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Fixed Operations Professional, Dealership Solution Provider, Marketing Services Provider
REQUIRED: Your Business Phone Number
888.651.4480 x15
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.recallmasters.com
YOUR Email address for business contacts
chris@recallmasters.com
Your Mobile Phone Number, Direct Business Line or Alternate Number
510.504.5006
ADM is a Professional Network, describe: "Why should anyone do business with you?"
I am a seasoned software designer and marketing professional. A longtime proponent of using technology to streamline marketing communications, I have over 15 years experience in advertising and software development. I have worked on campaigns and built automation platforms for some of the world’s largest brands including HSBC/Household Automotive, Washington Mutual, Residential Pacific Mortgage, ServiceMagic, Monumental Life Insurance, Mercedes Benz USA, BMW/Mini North America, Volvo North America, JP Morgan Chase, Wells Fargo, Moxy Solutions, and Costco Automotive Group.
"What will YOU contribute to the ADM Community?"
I previously worked as VP of Marketing and Product Management at MyCustomerData where I helped evolve its Savings Card program. I developed its groundbreaking Card Center website lead conversion utility available to over 1,000 automotive dealerships nationwide. I helped MyCustomerData achieve its Inc. 500|5000 ranking and win a 2011 award from the Direct Marketing Association (DMA) as one of the Top 5 Marketing Programs of the year against one thousand competing campaigns nationwide.

Having programmed software since age 10, I expanded his skillset with a degree in international business and a minor in social psychology from California Polytechnic State University in San Luis Obispo. I graduated in three years and was on the Orfalea College of Business Dean’s List in 2004. I sat on the University’s Business Council and served as a member of the SLO Chamber of Commerce’s Technology Advisory Committee (TAC). I also helped develop the University’s student entrepreneurship program as head of Cal Poly’s Entrepreneurship Club. And came back as a first-year alumni to compete and win first place in the University’s business plan competition sponsored by Ray Scherr, founder of Guitar Center.

I worked his way through high school and college as principal of Criterion Networks, an aimless custom software development shop that I built to manage over 30 clients including a major project for HSBC Automotive.

Outside of work, I actively support two major humanitarian organizations fighting global poverty:
Unicef (www.unicef.org) to provide emergency aide and ongoing food, shelter, healthcare, and education services to children in struggling or disaster-torn countries
CARE (www.care.org) providing care and education to women as their empowerment continues to be the #1 single greatest factor leading to increased quality of life for an entire population.

I also serve as a Mentor on Staff for the Leukemia & Lymphoma Society‘s Team-In-Training (TNT) with it’s San Francisco Bay Area Triathlon Team. In 2013, I competed in twelve races and six major (What do we do for fun?) swim/bike/run events as part of teams that raised nearly $600,000 toward blood cancer research and patient care (Go TEAM!). This year, I am also an advocacy volunteer for the Alzheimer’s Association as I help to gather grassroot support in numerous cities during their Walk to End Alzhemier‘s events.

Chris Miller's ADM Blog

Recall Masters Helps Dealership Client Prevail in TCPA Recall Communications Lawsuit

Posted on December 6, 2017 at 5:50am 0 Comments

Recall Masters Christopher Miller warns auto dealers they could be easy targets for aggressive plaintiffs’ lawyers; offers advice to keep them safe

 …

Continue

Making the Case for Texting Consumer Recall Notices

Posted on November 21, 2017 at 7:00am 1 Comment

Technology has made a huge impact upon our modern …

Continue

To Improve Customer Experience, Employees Must Own It!

Posted on October 27, 2017 at 7:00am 1 Comment

Today’s consumers are fickle and more demanding than ever. 

Why wouldn’t they…

Continue

Is Selling A Car More Important Than Preserving A Life?

Posted on October 20, 2017 at 6:47am 0 Comments

The Future of Used Car Recalls …

Continue

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