ADM serves Car Dealers, Automotive Marketing Pros and Internet Sales Managers
Marketing Programs CoordinatorAbout the JobCallRevu is looking for a National Marketing Programs Coordinator to join our growing team. The Marketing Programs Coordinator will support the marketing…Continue
I'm prepping for a big strategy meeting with a dealer group. So I decide to verify my hunch that there is big opportunity in training the call handlers for better Appointment Set, CSI, Retention and…Continue
Chip King has not received a gift from an ADM Member
Phone process is arguably the most common customer contact. It drives our Market Share and our Customer Retention. But would you agree that most automotive dealerships fail to come even close to the chosen CRM’s potential to increase our…Continue
Prepping for a presentation on Call Center best practices and found a few questions that there are varied performance metrics measured...hoping to get some input from you Call Center/eCommerce Directors that may want to share.
1) How important is the 'empowerment' of the "BDC Director"? Especially with regard to input into the Floor Sales Process... what areas of opportunity lie in the…