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Bill Playford
  • Portage, MI
  • United States
  • DealerKnows Consulting
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Stan Sher commented on Bill Playford's blog post The 31 inch yard stick
"Awesome article. "
Mar 8
Matthew Smolik commented on Bill Playford's blog post The 31 inch yard stick
"I think it dependson their role n the dealership and how the GM andor Dealer view the Internet operation overall.Wewant 2 know the real number,however wwewant2 know how we do with the guests we bring in just from leads but we also want to know the #…"
Feb 20
Bill Playford commented on Bill Playford's blog post The 31 inch yard stick
"Matthew, how do you think this compares with your peers? "
Feb 20
Matthew Smolik commented on Bill Playford's blog post The 31 inch yard stick
"I use the GCR. However I will also measure the number of leads that end up in the store compared to gross leads andbreak the figures down from there."
Feb 19
Joe Webb commented on Bill Playford's blog post The 31 inch yard stick
"Great article, Bill.  (Love the Shaquille O'Neill reference)."
Feb 17
Bill Playford posted a blog post

The 31 inch yard stick

Periodically, we receive an email or a phone call from an ISM wanting to know how to increase their closing ratio from 30% to 40%. I often have to bite my lip in order to prevent myself from laughing hysterically. Invariably, I start to ask how that dealership is measuring its closing ratio. However, as I am asking that question, I am always asking myself why isn't there a standard equation for measuring closing ratio?Let's think about other forms of measurement, for a second. Although…See More
Feb 17
Tom Gorham commented on Bill Playford's blog post Has anyone seen a six star rating on Google Places?
"Yes Scott, I agree, "Dealer personnel who come here to read these threads should be able to hear different sides of a story and decide for themselves what makes sense for their store and not be "soap boxed" into thinking one way or…"
Dec 5, 2011
Scott Falcone commented on Bill Playford's blog post Has anyone seen a six star rating on Google Places?
"Tom, I realize that all dealers don't earn them, but the flip side is true as well. I've never taken the position that all dealers earn them, but you have certainly taken the postion that if a dealer doesn't have a low star count and…"
Dec 5, 2011

ADM Profile Information

Enter Name of Your Dealership, Business or Employer:
DealerKnows Consulting
Auto Industry Business Segment or Affiliation (check all that apply):
Consultant, Technology Professional, Media or Journalist, Dealership Solution Provider
REQUIRED: Primary URL for YOUR Business Website or Blog (ie; www.CourtesyChev.com)
http://www.DealerKnows.com
OPTIONAL: Email Listing for ADM Members interested in doing business:
bill@dealerknows.com
REQUIRED: Your Business Phone Number for Members:
(312) 857-5082
OPTIONAL: Your Mobile Phone Number for ADM members:
517-518-1456
If affiliated with a Dealer or OEM, please check franchise you are associated with:
-Not Applicable..., Not Applicable
This is a Professional Community, please describe YOUR Value Proposition... Why does anyone do business with you?
I have a profound passion for automotive ecommerce, and am constantly seeking ways to create measurable results. I believe that every dealership has an opportunity to be successful online, but must first embrace the fundamentals of doing business in the Internet age. By applying sound business principles, appropriate technology, and tailored sales methodology, I can help your company reach its full potential.

Plus, I work with "the funniest person in the car business."
What interesting insights can you contribute to the ADM Community? Are you PASSIONATE about anything? Tell us who you REALLY are!
eCommerce professional, with over eight years of direct Internet automotive sales and product development experience. Highly adept at quick strategic development, and execution. Demonstrated consistency in innovation, sales leadership, customer satisfaction, and customer retention.

Specialties:

Keen understanding of automotive environment, with expertise in product segmentation, and model specific knowledge. Extremely customer focused, firmly believing in fulfilling niche consumer demands. Strongly interested in strategic, competitive, and consumer market analysis. Intimate knowledge of Internet car shopping processes, from consumer research, to lead generation/acquisition/scoring/prioritization, to vehicle delivery.

Interests:

Relaxing with my family, architecture, art, and travel. I am also an avid automobile, Formula One racing, and Red Wing hockey enthusiast.

Contact info:

I'm always open to discussing the automotive ecommerce business, and love a good conversation. Please don't hesitate to contact me, for any reason.

517-518-1456: mobile

bill@dealerknows.com
wplayford@wplayford.com
Enter URL of DEALER Website you recommend (ie; www.ParagonCars.com)
http://www.drivethebest.com/
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http://www.honda.com
Enter URL of any Social Media site you recommend (ie; www.PenskeCommunity.com)
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ADP Dynamic Websites, BZ Results
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Dealix, Autobytel, AutoUSA, iMotors, Autotropolis, Reply, Automotive.com, Jumpstart, Auto Lead Exchange, CarPrices.com, Cars.com NewLeadsPlus, CarsDirect.com, InvoiceDealers.com, Next Phase media, PriceWheels, OTHERS
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Bill Playford's ADM Blog

The 31 inch yard stick

Posted on February 17, 2012 at 7:30am 5 Comments

Periodically, we receive an email or a phone call from an ISM wanting to know how to increase their closing ratio from 30% to 40%. I often have to bite my lip in order to prevent myself from laughing hysterically. Invariably, I start to ask how that dealership is measuring its closing ratio. However, as I am asking that question, I am always asking myself why isn't there a standard equation for measuring closing ratio?



Let's think about other forms of measurement,…

Continue

Has anyone seen a six star rating on Google Places?

Posted on December 2, 2011 at 2:48pm 15 Comments

One of our dealers just brought this to our attention. I've never seen six stars available before. Have you?

Comment Wall (4 comments)

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At 8:05pm on July 19, 2010, Ralph Paglia said…
BTW, thanks is long overdue for the profile photo... And, I am still very positively impressed every time I see the Detroit Ato Show pictures you snapped last year... Outstanding images!
At 1:31pm on July 27, 2008, Ralph Paglia said…

It would be very nice if you would take the time to upload a profile photo so our ADM members can put a face with your name... I guarantee that you will get more out of ADM when people see you have uploaded a profile photo, it makes their willingness to share and communicate that much greater!
At 8:46am on June 21, 2008, Tom Gorham said…
Hi Bill, Thanks for the invite.
At 8:45pm on January 7, 2008, Ralph Paglia said…
Bill,

It is great to see you here. I am thrilled and delighted that you have joined our community... Welcome and THANK YOU!

We are looking forward to any best practices, guidance, tactics, files, photos and videos you are willing to share with us.

Also, you have full access to your very own blog web site within this community, so feel free to get into the swing of things and use this community as a means of sharing with associates, customers, clients and friends.

Ralph Paglia
rpaglia@gmail.com
cell: 505-301-6369
 
 
 

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