"Not picking on AE - we found this scenario fairly standard with all the services - some did offer availability and pricing info. Isn't a chat up the same as a phone up? Looking for availability and basic info, as a shopper if that information…"
"Hi Steven - 1 of the stores that we had the worst experience with was Planet Honda NJ. The shopper asked for basic information numerous times and received nothing back except requests for email and phone with disclaimers that they are not authorized…"
"I think I figured it out. I mystery shopped about 9 stores with managed chat. They ask for a name before the chat begins and will not give out any information at all until the customer gives the email address or phone. Questions about availability,…"
"I am interested in these numbers too. Is there a report that shows total number of chats answered and total number of chats that were converted ie phone and email? Basically you are saying that for 1000 chats you would collect 800 phone numbers and…"
"Process is needed for sure but the current processes are antiquated. I read some analogies to BestBuy experience, imagine if you went into BestBuy or any retail operation and they immediately made you sit at desk and interviewed you for 20 minutes,…"
"I am anxious, because this is the 1st deal for these guys, to see the analytics that went into all this vetting. Real side-by-side SEO dealer case studies using various website vendors, various dealers in various markets. How else would you be able…"
"I don't get it? Why the big secret? If they did all this "screening" then why woldn't they disclose the result and in their opinion the best SEO company? By the way typing SEO in the iPad is not easy, auto correct changes it to…"
Ralph has laid the exact play book steps of this is the strategy being used by these dealers that are having tremendous success. Combination of Software to do the analytics, people and process to execute. Sales and Service teams need to work…"
Dealix, Autobytel, AutoUSA, iMotors, Liquid Motors, Autotropolis, Reply, Automotive.com, Jumpstart, ACE, Auto Lead Exchange, AutoNetUSA, CaptainAutoQuote, CarLoans.com, CarPrices.com, CarPriceUSA.com, Cars.com NewLeadsPlus, CarsDirect.com, CarSmart, CUDL Autosmart, Customer Funding, DealerLink, DriverLoans, eLeads, High Yield Leads, Ideal Auto Marketing, InvoiceDealers.com, MotorAlley, NewCars.com, Next Phase media, PriceWheels, Tiburon Media, United Auto Finance, OTHERS, Not Applicable
DEALER MANAGEMENT SYSTEM (DMS) You use
ADP, Reynolds ERA, Reynolds Power (UCS), Arkona, Adam, Microsoft, OTHER, Not Applicable
Used Car Inventory Management Solutions You Use
My Used Car Manager's Fantasies, HomeNet, AAX, vAuto, vinSolutions, Liquid Motors, InventoryPro (DealerTrack), eCarList, FirstLook, My Crystal Ball, The Magic 8 Ball, Whatever the Used Car Manager thinks he can steal the trade-in for, OTHER, Not Applicable
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