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Mandi Leonard
  • Female
  • Middleton, WI
  • United States
  • Middleton Ford
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  • ADM Discussions (2)
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  • Groups (1)
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Mandi Leonard's ADM Friends

  • Charles Mac McNamara
  • Bernie Cason
  • Ralph Bradford
  • Scott Fitzgerald
  • John H. Isaac
  • George Magda
  • Anirban Das
  • Paul Maiers
  • Dealer Synergy
  • Michel BENJAMIN
  • Mark Boyd
  • Ralph Paglia

Mandi Leonard's Groups

Mandi Leonard's ADM Discussions

Website/CRM providers...AHHHH!!!!!!!

Started this ADM discussion. Last reply by Marc Bodner Mar 19, 2012. 5 Replies

We are currently looking to find a new website provider.  We have BZ Results at the moment that handles our lead management, and then also ADP CRM.  The two do not fully integrate together and it is…Continue

Sucessful Lease-Ending Follow-up/Campaigns??? HELP!

Started this ADM discussion. Last reply by Jerry Thibeau Aug 24, 2010. 2 Replies

I have recently started re-vamping our old campaigns in the CRM, many of which have been out-dated, and I am now devulging into Leasing.  Currently we have out-dated letters that are sent our 6 mo.…Continue

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Mandi Leonard's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Marc Bodner replied to Mandi Leonard's discussion Website/CRM providers...AHHHH!!!!!!!
"Mandi: Not unlike many other retail categories, automation of the online process is always a frustration.  Varied platforms that don't integrate properly, technology heavy solutions that require significant manpower and capital resources,…"
Mar 19, 2012
Stan Sher replied to Mandi Leonard's discussion Website/CRM providers...AHHHH!!!!!!!
"Brian has made a great post.  Those are some great questions.  My opinion is dish it out with you CRM until the contract is up.  Certainly, take a look at the Flex website technology to keep an open mind.  If that does not…"
Mar 8, 2012
Gary Wiley replied to Mandi Leonard's discussion Website/CRM providers...AHHHH!!!!!!!
"You should take a look at Dealerfire:  We have used them from the  beginning; very helpful and quick to resolve any changes that you want.  They are in Wisconsin.  We have just switched CRM's to Vin solutions.  CRM is…"
Mar 8, 2012
Joshua M. Eubanks replied to Mandi Leonard's discussion Website/CRM providers...AHHHH!!!!!!!
"Mandy, Sorry to hear of your frustration. The current integration between BZ Results Lead Management Solution (BuzzTrak) and ADP CRM is limited to passing various activities and events from BuzzTrak to ADP CRM.  The intention of the…"
Mar 8, 2012
Brian Pasch replied to Mandi Leonard's discussion Website/CRM providers...AHHHH!!!!!!!
"Mandi There is a great resource that rated the 45+ website companies that serve the automotive community, which is the 2011 Automotive Website Awards whitepaper.  You can get a copy of the 160 page research book by visiting…"
Mar 7, 2012
Mandi Leonard is now friends with Charles Mac McNamara, Bernie Cason and Ralph Bradford
Mar 7, 2012
Mandi Leonard posted a discussion

Website/CRM providers...AHHHH!!!!!!!

We are currently looking to find a new website provider.  We have BZ Results at the moment that handles our lead management, and then also ADP CRM.  The two do not fully integrate together and it is so frustrating, also they are switching to the Cobalt platform and after listening to demos, don't think they have exactly what we are looking for.  We are not very impressed with BZ or Cobalt.  We have started reseaching but its hard with all the companies out there.  What are other dealerships…See More
Mar 7, 2012
Mandi Leonard is now friends with John H. Isaac, Mark Boyd and Scott Fitzgerald
Feb 22, 2011
Scott Fitzgerald left a comment for Mandi Leonard
"Amanda, I am new to this site. Congratulations on being featured. I was very disappointed that guy took a stab at you and the other featured members."
Feb 22, 2011
Mandi Leonard was featured
Dec 20, 2010
Jerry Thibeau replied to Mandi Leonard's discussion Sucessful Lease-Ending Follow-up/Campaigns??? HELP!
"Amanda, I can tell you that the 14 day call is meaningless. Most lease customers have already lined up their next deal well before that. I know because I lease all my cars and I never make it to maturity. I would do the call 6 months before lease…"
Aug 24, 2010
Mandi Leonard is now friends with Michel BENJAMIN and Anirban Das
Aug 24, 2010
Michel BENJAMIN replied to Mandi Leonard's discussion Sucessful Lease-Ending Follow-up/Campaigns??? HELP!
"Hi Amanda, I'm a CRM training consultant in France, so i know better the european behaviour which is quite different of the american (i guess leasing are less developed in Europe) it's important (according to me) to keep relationship with…"
Aug 24, 2010
Ralph Paglia left a comment for Mandi Leonard
"Click on the image for full sized view... "
Aug 20, 2010
Mandi Leonard posted a discussion

Sucessful Lease-Ending Follow-up/Campaigns??? HELP!

I have recently started re-vamping our old campaigns in the CRM, many of which have been out-dated, and I am now devulging into Leasing.  Currently we have out-dated letters that are sent our 6 mo. and 3 mo. out, and followed by a call 14 days prior.  Many people I feel do not get the 14 day call because many of them are orphaned by the time their lease ends.  When should I be first contacting these people about their lease ending?  And any good ideas of things I should be including, or great…See More
Aug 20, 2010
Mandi Leonard joined Ralph Paglia's group
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Statistics, Data Charts and Infographic Illustrations

For the sharing of relelvant auto industry data and discussions about Statistics, Data Charts and Infographic Illustrations.
Aug 12, 2010

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
Middleton Ford
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Car Dealer, Dealership Sales Professional, Dealership Marketing Professional - Tier 3, Car Salesman Groupie
REQUIRED: Your Business Phone Number
608-831-7725
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://www.middletonford.com
YOUR Email address for business contacts
aleonard@middletonford.com
Select All franchises/brands you are associated with
-Ford..., -Used Cars...
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
I have been at Middleton Ford for over a year now, and I think that it is a great enviornment and place to work with great people. I'm a farm girl, raised in a small town (shout out Blanchardville, POP: 802), and just think that things should be done honestly, with integrity, and passion.
What will YOU contribute to the ADM Community?
...everything I posted above accidently. Opps. :)
CAR DEALER or OEM Website you recommend (ie; www.MelloyNissan.com)
http://www.middletonford.com
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://www.autoblog.com
INVENTORY MERCHANDISING or listing site you recommend (ie; www.Cars.com)
http://www.autotrader.com
Your TWITTER profile, or one you recommend (ie; twitter.com/ADMcommunity)
http://www.twitter.com/middletonford
Your FACEBOOK Profile/Page, or one you recommend (ie; facebook.com/ADMcommunity)
http://www.facebook.com/middleton.ford
Your YouTube Channel, or Video site you recommend (ie; youtube.com/AutoDigitalMarketing)
http://www.youtube.com/middletonford
Select All DIGITAL MARKETING or DEALER WEBSITE PROVIDERS you use
ADP Dynamic Websites, BZ Results
INTERNET LEAD Suppliers You Have Experience Using
Not Applicable
DEALER MANAGEMENT SYSTEM (DMS) You use
ADP
Used Car Inventory Management Solutions You Use
OTHER...

Comment Wall (3 comments)

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At 10:59am on February 22, 2011, Scott Fitzgerald said…
Amanda, I am new to this site. Congratulations on being featured. I was very disappointed that guy took a stab at you and the other featured members.
At 9:23pm on August 20, 2010, Ralph Paglia said…
Click on the image for full sized view...

At 9:21pm on August 20, 2010, Ralph Paglia said…
Here are some files you may find useful for modifying and re-purposing for your own objectives:
eBusiness Dealer Operations Assessment Tool
Sales Process POSTERS
CRM Process Tracking Performance Report Template
RMS_GuestSurvey_Handout.pdf
 
 
 

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