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  • J.D. Rucker
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Al Mosher's ADM Profile page

Latest ADM Activity - Click "More" at bottom!

Al Mosher posted a blog post

The 10 Key Ingredients to Customer-Focused Selling

Designing your sales process to focus more on your customer’s needs and wants and less on you can help you be more successful. It lowers the customer’s natural resistance and can help you sell more and make more profit. There are 10 key ingredients to making this happen. A Positive AttitudeMuch has been written about the importance of maintaining a positive attitude and I will not rehash all of that here. A positive attitude is your armor against taking set-backs and rejection to personally. It…See More
Aug 4
Ashley Conring commented on Al Mosher's blog post Insanity - A Car Dealership Epidemic
"A complete revamp or "reinvention" is not neccessary to fit in today.  Afterall, customers still need the same things that they did 10 years ago, to like the car, for it to fit their needs, and sign the contract.  Small…"
Feb 12
Al Mosher posted a blog post

Insanity - A Car Dealership Epidemic

You have all seen or heard Albert Einstein’s definition of insanity – doing the same think over and over again and expecting different results. And yet, day after day, in dealerships large and small, owners and sales managers trot out the same tired old sales process, watch the same decades-old videos and hire the same trainers…See More
Feb 12
Al Mosher's blog post was featured

Turning Satisfied Into Loyal

Every day we hear about customer satisfaction. Companies do surveys to find out how satisfied their customers are with the service they received. Some even go so far as to reward employees with bonuses or prizes based on satisfied customers. That’s just wrong. ‘Satisfied’ is the lowest level of acceptable customer…See More
Dec 30, 2013
Al Mosher posted a blog post

Turning Satisfied Into Loyal

Every day we hear about customer satisfaction. Companies do surveys to find out how satisfied their customers are with the service they received. Some even go so far as to reward employees with bonuses or prizes based on satisfied customers. That’s just wrong. ‘Satisfied’ is the lowest level of acceptable customer…See More
Dec 30, 2013
Al Mosher liked CDK Global's blog post The Results Are In! How to Create a Virtual VIN-Match Made in Heaven
Dec 24, 2013
J.D. Rucker commented on Al Mosher's blog post Be Your Own Customer
"Best practice, through and through. Nice job Al!"
Dec 16, 2013
Al Mosher posted a blog post

Death By A Thousand Cuts

‘Death By A Thousand Cuts’ originally referred to an ancient Chinese form of torture. It was often used in interrogations and it doesn’t take much imagination to understand how it was conducted. In the modern business world it has taken on a different meaning. In that context, it now refers to the loss of production, sales and/or…See More
Dec 13, 2013
Al Mosher's blog post was featured

Be Your Own Customer

How easy is it to do business with your business? How easy is it to get help? …resolve a problem? …answer a question? The answer to those questions is probably that you don’t know because you’ve never tried to do any of those things.Want a real report card on how your staff is doing? Try being your own customer.Here are some…See More
Dec 10, 2013
Al Mosher posted a blog post

Be Your Own Customer

How easy is it to do business with your business? How easy is it to get help? …resolve a problem? …answer a question? The answer to those questions is probably that you don’t know because you’ve never tried to do any of those things.Want a real report card on how your staff is doing? Try being your own customer.Here are some…See More
Dec 10, 2013
Al Mosher posted a blog post

Standing Out From The Crowd

In his book Customer Satisfaction is Worthless, Customer Loyalty is Priceless, Jeffrey Gitomer poses the question, “If customer satisfaction is at an all-time high, why is customer loyalty at an all-time low?”  In the car business we see that play out every day. CSI scores are at record highs but customer loyalty…See More
Dec 2, 2013
Al Mosher posted a blog post

Sales = Touchdowns

I was watching football Sunday and I got to thinking about the job of a receiver. I decided a receiver has three jobs: 1.        Catch the ballNothing positive can happen until the receiver completes the catch. 2.        Try to make additional yardage after the catchFor football fans, this is known as YAK. The more yardage a…See More
Nov 26, 2013
Al Mosher posted a blog post

Handling Unhappy Customers

In my last post, Advertising That is Priced Less and Priceless, I talked about the best form of advertising there is, word of mouth. You can read that HERE. Word of mouth advertising can also be the worst advertising in the world if you don’t…See More
Nov 22, 2013
Al Mosher's blog post was featured

Advertising That is Priced Less & Priceless

Half the money I spend on advertising is wasted; the trouble is I don't know which half.   –  John Wanamaker  You all know how expensive advertising can be. Dealerships spend thousands of dollars every month on newspaper, radio, TV, billboards, SEM & SEO, web based ads, signage, etc. All of this is designed to bring…See More
Nov 21, 2013
Al Mosher posted a blog post

Advertising That is Priced Less & Priceless

Half the money I spend on advertising is wasted; the trouble is I don't know which half.   –  John Wanamaker  You all know how expensive advertising can be. Dealerships spend thousands of dollars every month on newspaper, radio, TV, billboards, SEM & SEO, web based ads, signage, etc. All of this is designed to bring…See More
Nov 20, 2013
Al Mosher posted a video

Having a YES! Attitude

Everyone has an attitude. What kind is yours? Best-selling author Jeffrey Gitomer shares his insights on ways each of us can maintain a positive attitude no ...
Nov 19, 2013

ADM Profile Information

REQUIRED: Name of Your Dealership, Business or Organization:
Success 8760, LLC
Location
Bradenton, FL
REQUIRED: Auto Industry Business Segment or Affiliation (check all that apply):
Dealership Solution Provider, Consultant
REQUIRED: Your Business Phone Number
941-746-8760
REQUIRED: YOUR Business Website URL (ie; www.CourtesyChev.com)
http://Success8760.com
YOUR Email address for business contacts
almosher@Success8760.com
ADM is a Professional Network, describe YOUR Value Proposition... "Why should anyone do business with you?"
I am the founder and President of Success 8760. I have been in the car business for over 25 years.

8760 = 24 x 365
Success 8760 = helping people be as successful as possible every hour of every day

Success 8760 will be offering training in three primary areas; Goal Setting, Time Management and Sales.

I have been featured as a speaker by the NIADA and my articles regularly appear in industry publications.
What will YOU contribute to the ADM Community?
I am a 30 year veteran of the car business and motor oil runs in my veins.
Social Media, Network or UGC site you recommend (ie; www.AutomotiveSocial.com)
http://dealerelite.net

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Al Mosher's ADM Blog

The 10 Key Ingredients to Customer-Focused Selling

Posted on August 4, 2014 at 6:44am 0 Comments

Designing your sales process to focus more on your customer’s needs and wants and less on you can help you be more successful. It lowers the customer’s natural resistance and can help you sell more and make more profit. There are 10 key ingredients to making this happen.

 

A Positive Attitude

Much has been written about the importance of maintaining a positive attitude and I will not rehash all of that here. A positive attitude is your armor against…

Continue

Insanity - A Car Dealership Epidemic

Posted on February 12, 2014 at 5:59am 1 Comment

You have all seen or heard Albert Einstein’s definition of insanity – doing the same think over and over again and expecting different results. And yet, day after day, in dealerships large and small, owners and sales managers trot out the same tired old sales process, watch the same decades-old videos and hire the…

Continue

Turning Satisfied Into Loyal

Posted on December 30, 2013 at 5:32am 0 Comments

Every day we hear about customer satisfaction. Companies do surveys to find out how satisfied their customers are with the service they received. Some even go so far as to reward employees with bonuses or prizes based on satisfied customers.

 

That’s just wrong. ‘Satisfied’ is the lowest level…

Continue

Death By A Thousand Cuts

Posted on December 13, 2013 at 7:09am 0 Comments

‘Death By A Thousand Cuts’ originally referred to an ancient Chinese form of torture. It was often used in interrogations and it doesn’t take much imagination to understand how it was conducted.

 

In the modern business world it has taken on a different meaning. In that context, it now refers to the loss…

Continue

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