Professional Community for Automotive Marketers, Car Dealers, OEM and Suppliers
While it’s logical to think that the same customer who chats with you online might have otherwise called you instead, the numbers tell a different story. Contact At Once! surveys backed up by similar research conducted by AutoTrader.com and Cars.com reveal that for every 1000 visitors to your website, a significant portion come and go without ever contacting the dealership. Adding live chat from Contact At Once! captures those individuals with little impact on the other lead sources.