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80% Of Companies Say They Deliver Superior Customer Service, Only 8% Do!
On average, a customer will tell 15 people when they’ve had a good experience with customer service but a whopping 24 when they have a bad experience. Social media, of course, makes those stories a lot easier to tell.
Financially it cost companies 5 times as much to acquire a new customer as it does to keep an existing custo…
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