Share 'Dealer Service and Loyalty Boost Highlights Importance of Customer Experience'
The recently released J.D. Power 2014 U.S. Customer Service Index Study produced some interesting, and very promising, results.
The report concluded that customer satisfaction with dealer service has increased across the board with overall CSI increasing from an average score of 846 to 855 in luxury brands, and from 789 to 797 in mass-market brands.
The study noted some especially impactful tren…
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