Share 'Why Aren't Your Customers Loyal? If You Can Handle the Truth, Read This.'
We've all seen and heard statistics regarding the connection between customer retention and a company's profitability. Here are some examples:
1) It's 6-7 times more expensive to acquire a new customer than to keep an old one - White House Office of Consumer Affairs
2) 89% of customers have stopped doing business with a company because of a poor customer experience - RightNow Customer Experie…
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