Are you incorporating social media into your customer service strategy?
If you’re not doing so yet, your customers are already doing it for you. “Customers are turning to social media for customer service, whether you want them to or not,” cautions NM Incite’s 2012 State of Social Customer Service Report. Dubbed “social care,” this trend is escalating rapidly.
What did this report reveal?
You can share this blog post in two ways…
Share this ADM link:
Send it with your computer's email program: Email this