You have a customer to come in and pick up their brand new car today. You are excited because you have a scheduled delivery.
You brag about it and come in on your off day.
The car is shined and ready to go.
The customer shows up on time.
And then it starts to rain.
Another car parks in front of them, delaying their exit.
And now their lasting impression isn't 100% positive.
As a good sales pe…
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