ike and any company that partners or sells data to them is not the dealers' friend. At least that's how I see it.
Dustin Snyder Agreed my friend! Thanks for the quick response.
Lance Sanders got in touch with my rep yesterday and instead of trying to fix the problem they tried to sale me more stuff. Not a good day for them.
Travis Mitchell When can we start going after Dealer Rater? They manufacture reviews... Proof Google Search site:dealerrater.com "was very helpful and thorough"
or any other phrases including misspelled words. It's as if they have used the Vehicle Comments Creator to create reviews.
Megan S Barto Maybe you can go to Digital Air Strike's Party.........
James A. Ziegler Those who inquired about CarGurus and Cars.com... This is what some of my friends doing research told me.... First of all I believe CarGurus is the most anti-dealer company of them all, my opinion anyway. As for Cars.com and CarGurus, I am told it's it's a "soft pull" these vendors pull from their site, they don't choose what gets pushed out to them... kind of like cars.com reviews, google can pull what reviews they want
they as in cars.com doesn't choose what the vendor (in this case car gurus) picks
James A. Ziegler If I keep writing about all of these vendors, I won't get invited to anybody's party
Susan James Heck with em Dawg.... have ur own party!
James A. Ziegler Oh, I am just joking around Susan James Debbie and i have places to be..
Travis Mitchell You dont have to wear any cloths to the DAS parties.
Tim Randell Wow, it was a rough day for Cars.com, Road loans and CarGurus.com. Reading your posts has been interesting. Saw this coming for months…hard to believe it took them this long to get caught. I’m amazed that people in the automotive industry are appalled these national powerhouses aren't completely ethical. What a shock! The larger the company, there’s greater risk for corruption. If a company doesn't have your best interests in mind it’s time for a change.
Ralph Paglia Looking at yesterday's comments, I cannot help but think that as an industry we need to remain vigilant and responsive to this type of scenario. I disagree with those that commented about Cars.com being deceptive. It is our responsibility to monitor the performance of our suppliers and when they reconfigure or make "improvements" that compromise the value delivered to our dealerships, then we must speak up and join together to be heard. Having platforms like Jim Ziegler, http://ADM.fm and others are an asset... Jim has proven this time and time again with TrueCar, CARFAX, now Cars.com and others. I am not a fan of labor unions, but there was a time when they worked. Collective bargaining is a proven effective means of negotiation... The retail segment of the auto industry has collective voice. Thank you Alpha Dawg for being you!
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Allen Geissler Our internet guru called our cars rep about this this morning.
Tom Morris I don't know any Jim Ziegler! Can I get invited to the NADA party now?
James A. Ziegler I'm still getting tweets, messages, PMs emails and phone calls about this... Hey everybody, everything I know about this situation was told to me by dealerships and by Cars.com representatives. Everything i know is contained in these Facebook threads on this page. Please call your CarFax representative if you have questions because, frankly, I don't know the answers beyond what has benn written here.
David DeSantis Ralph, I disagree with your comment about putting it on the dealers to do their own "policing" of their vendors. A vendor who is redirecting financing leads to a third party instead of the dealer for monetary gain at the expense of their own customersbest interest...is clear deception on Cars.com's part. Are these Internet training conferences going to recommend IM's add policing your vendors to their job description? Simple test for vendors considering changing something is," if we do this, will it piss off our customers?" Biting the hand that feeds you is a really bad idea! The fact that they have been doing this, and didn't respect their dealers enough to let them know..is deceptive. Lets hear from a Cars.com rep that's actually told a dealer, "If someone fills out a credit app on your listing, we redirect that to another company, and you don't get it. Well, you can, if you pay X amount more a month."
Tim Randell David I agree with you. Major vendors have multiple levels throughout the staff and all want to be paid allot of money. For this they attempt to create revenue streams with multiple levels. Example: reselling customer information multiple times to different venues claiming a new profit stream from each source. This is nothing new within the lead generation industry. In this instance RL is the real devil and has been for years. Money drives this industry so there will always be someone out there trashing the purity for a buck. Vendor clients and consumers are the ones being harmed...for vendors its business as usual...the cycle continues.David DeSantis Tim, it comes down to greed..which is a very bad thing for a company to have, and when you have large companies engaging in deceptive practices in the interest of making more money at the expense of core customers..it's all gonna come crashing down at some point. I can't help but think about how corrupt their company culture is when you have everyone out for themselves, and the front line workers squeezing more, and more out of dealers pockets.
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