ADM Search Results - additional items

Comment on: ADM Blog Post 'Why Facebook doesn't matter for auto dealers anymore': Ralph and Keith, thanks for your feedback. I've added an additional five steps that create action items for dealers.; Added by Nick Cybela at 8:15pm on October 7, 2011

Comment on: Topic 'CRM Application Features Evaluation Tool': s doc more powerful would be additional features added to the list.…; Added by Ralph Paglia to ILM / CRM Wish List at 7:34am on March 7, 2009

Comment on: Topic 'Are you making the most of VIDEO at your dealership?': your Certified Warranty is - we already use the Inventory Walk Around on our website through our web provider and our customers LOVE this as well as the additional videos we have added - people are tired of reading...VIDEO is where it is at!…; Added by Amanda Champion at 8:41am on January 26, 2010

ADM Blog Post: Can Your Dealership Really Benefit From the Parts and Accessories E-Commerce?: Your dealership is a physical store. You sell actual cars and trucks, and other products and services such as parts and customization items, accessories, and routine maintenance plans. You even…; Added by Dmitriy Goroshin at 4:41pm on October 18, 2012

Comment on: ADM Blog Post 'That Pesky Groupon Model Surfaces for Auto Sales . . .': itors(impressions) but not the buyer information. I think Groupon will be yet another fad that will fade awayif not utilized effectively. Let's face it 100000+ additional visitors thatdon't make the phone ring or generate a real lead are meaningless. Buyers todayknow the vehicle and their budget for their next purchase. Dealerships that aretransparent and armed with this knowledge will be the one taking home theprize. Social Networking has proven to be the most effective way toimprove the closing ratio. Reputation management, video testimonials, GEO marketspecific pricing are but a few methods to reassure the buyer that the dealershipwill support their choice of vehicle and value of price. It works for dinner theater shows or electronic items (any lowcost purchase items) but only time will tell if it will make an impact on the automotiveretail segment. Autoxloo.com…; Added by David at 11:52am on July 13, 2011

Topic: New Ford Best Practice Email Template for Responding to Request For Quote (RFQ) Leads: NAME, It is important that your internet price reflects your lowest cost of driving. For this reason, I have several pricing options for you. The ITEM OF INTEREST has an M.S.R.P. of $##,###.##. Because of our lower cost of Internet advertising and our large volume of sales, your Internet price would be $##,###.## net cost after rebates. Also, because of equipment and/or packaging options, we have vehicles in stock with (with similar equipment) with and Internet price of only $##,###.## net cost after rebates. The great news is that we have over ## ITEM OF INTEREST in stock and they start as low as $##,###.##. We can complete as much of the paperwork as you would like online or by phone and go over financing options. Either way, I am here to assist your automotive needs. When we talk on the phone we can set aside some time for you to drive your new ITEM OF INTEREST. That would also be a good time to appraise your trade-in if you have one. If you need any additional information to make an informed decision, please don’t hesitate to call me directly at (###) ###-#### or email: #######@#######.###. I look forward to earning your business. By the way, I’ll call you later today if I don’t hear from you by 3pm. FirstName LastName Internet Specialist ########@######.#### http://www.########.com Phone: (###) ###-#### 12345 Main St. Any Town, State, Zip…; Added by Ralph Paglia to Ford Dealers, Managers and Sales Professionals at 5:07pm on March 2, 2008

Comment on: Topic 'Question for Dealers and Managers; Would You be Interested in an Automated Emai…': I'm all about efficiency. I like well orchestrated plans and streamlined systems, but there is an added factor that I find vital to the whole process and that is real human interaction. Really, the automated response should serve as an introduction and notify the customer that their request for information has been heard. It's the equivalent of putting a caller on hold and letting them know you are transferring them to the right department. Basic dealership information or even a personal note from the assigned sales person if your CRM permits is sufficient, and can have added complexity if it offers additional communication with the dealership,i.e. click to chat, etc. That autoresponse, however, should be immediately followed up by the assigned sales person with a call or personal email ideally within minutes of the initial lead. That's where the details of the quote come to bare. All that being said, there is room for added automation in the process. A VIN decoder that could suggest similar vehicles in stock would be a great addition to any CRM tool, possibly in the autoresponse to the initial lead, or perhaps better placed in a 3-day or 5-day follow up email. Likewise, it could be used to show similar vehicles of relevance to past customers by utilizing this in a CRM email campaign. The more I look at it, we use our CRM's automated processes more for customer retention than initial communication. Maybe that's the ticket right there and focus additional tools in this area.…; Added by Ryan Bolz at 3:54pm on February 16, 2009

ADM Blog Post: Metric, Metric, what's your function?

Hello Everyone,

I am, launching a new internet department from the ground up! I would like to hear what other people have to say on what they think good conversion ratio's on the…

Added by J. Lugo at 2:56pm on May 1, 2012

ADM Blog Post: Reputation Management Is Not Rocket Science: There are a number of good reasons for operating an ethical and legally compliant dealership, not the least of which is staying out of a courtroom. Perhaps the most important - and most often…; Added by Jim Radogna at 11:15am on May 8, 2011

ADM Blog Post: From Visitor to Customer: High-Ticket Sales Conversion

From Visitor to Customer: High-Ticket Sales Conversion…

Added by Justin DiPietro at 5:04pm on January 17, 2013

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