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Managed Live Chat

This group was created to discuss the benefits of adding live chat to your dealership's website. 

Website: http://blog.activengage.com/
Location: Orlando Florida
Members: 47
Latest ADM Activity: yesterday

Automotive Marketing Discussion Forum

Enhance your Business Prospects with Live Chat Software

Started by Jeniffer Maben Nov 29, 2012. 0 Replies

If you are interested in having the largest base of customers, then you must take use of Live Chat Software. Once you start using this…Continue

Questions about Managed Live Chat

Started by Ketty Colom Oct 9, 2012. 0 Replies

Feel free to ask any questions regarding managed live chat here! Continue

new connections

Started by Edward Harting Oct 2, 2012. 0 Replies

Thanks for the invite Ralph

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Oops... You need to stop "Lurking" on ADM and become a more genuine Automotive Professional by completing your membership registration. As a registered ADM Member, you can post comments, publish your own articles (be a star!) and start Forum discussions. Stop being an online "Peeping Tom" and JOIN ADM RIGHT NOW!

Comment by Ketty Colom on October 8, 2012 at 6:04am

Hi Shereef,

If you don't believe our numbers, you're more than welcome to visit our office in Orlando to see us in action. Also, I chatted for awhile here at ActivEngage and my conversion, on average, was above 80%. 

Comment by Shereef on October 6, 2012 at 10:29am

Ketty, You are to funny "It only seems fair" LOL. Sharing blown up numbers like 80% chat to lead (Untrue) is not doing anyone any good (Except maybe AE if people believe it). You and I both know this number is no where near 80% (8 out of 10 chats). You guys are welcome to use whatever numbers you want in your marketing, but if you put them here in a open forum, you can expect to be called to the table. What dealers really need is real data, not fluff.   

Comment by Ketty Colom on October 4, 2012 at 6:24am

Thanks for your comments Shereef, since AE has been in managed chat for 5 years it only seems fair to share our data that we've collected as well as best practices for managed chat with dealerships out there looking for chat solutions.

Also, this is an open group where you can post any artwork or eBooks that you may have too Shereef! =) 

Comment by Shereef on October 3, 2012 at 10:51pm

Ketty, Am I in the right place? Is this a Managed Live Chat group or an AE marketing page :-). Love the art work and creative on the Nirvana piece, can we get rid of the little devils.... Looking forward to seeing some contribution and discussion about my favorite topic. Let me know if I am in the wrong place :-). I assume that a marketing page solely to promote one specific service would be out of place in a social community?

Shereef

Comment by Ketty Colom on October 3, 2012 at 8:07am

You're welcome Edward!

There was no discussion last night. I created this group to discuss the benefits of adding live chat to your dealership and I thought this eBook we created will help dealerships just do that! 

Comment by Edward Harting on October 3, 2012 at 8:04am

Thank you Ketty!  Was there an actual discussion late night?  I had cell connectivity issues as I was in a remote location.  Look forward to further communication.  Best regards, Edward

Comment by Ketty Colom on October 3, 2012 at 7:53am
The Most Trusted Brand in Automotive Live Chat brings you
In-House Vs. Full-Service Managed Chat: Everything you need to know to choose a chat solution that's right for your dealership
This eBook identifies the most important aspects auto dealers need to know when deciding if in-house or full-service managed chat is right for them. 
Go here to download your FREE eBook
Comment by aaron kominsky on October 2, 2012 at 6:55pm

Thank you for inviting me Ralph!

Comment by Edward Harting on October 2, 2012 at 5:57pm
Good evening from Laguna Beach, CA
 

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