Automotive Digital Marketing Professional Community (ADM)

Car Dealers, Internet Sales Managers and Interactive Marketing Professionals

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Lead Management

This group is all about how automotive sales professionals handle web leads, phone leads and showroom visitor leads that originated with Digital marketing activities.

Website: http://www.automotivedigitalmarketing.com/group/leadmanagement
Location: Phoenix, AZ
Members: 141
Latest ADM Activity: Mar 5

This is what customers see when dealers mishandle leads...



Automotive Digital Marketing Discussion Forum

Chris Fousek

Balancing two systems - Making the most out of a dual ILM/CRM Process (When you have to) 11 Replies

Started by Chris Fousek. Last reply by Chris Hanson Aug. 11, 2008.

Ralph Paglia

Process Matters - How You Manage the Transaction Drives the Sale 1 Reply

Started by Ralph Paglia. Last reply by Eddie Seward Jul. 10, 2008.

Ralph Paglia

Getting More Out of New-Car Leads

Started by Ralph Paglia Jan. 24, 2008.

ISM Today Blog Feed

J.D. Power and Associates Reports: Internet Shopping for Used Vehicles Becomes Increasingly ...

WESTLAKE VILLAGE, Calif., Dec. 11 /PRNewswire/ -- A majority of used-vehicle buyers who use the Internet to conduct vehicle...

Reynolds and Reynolds Announces Certification for GM Service Lead Management

Reynolds Customers Using either Contact Management or Lead Management Now can Manage GM Leads for New and Used Vehicles,...

Kbb.com Offers Credit History Reports From FreeCreditReport.com(R)

Credit Reports Give Consumers Important Car-Buying Insight in a Slowing Economy. IRVINE, Calif., Dec. 11 /PRNewswire/ --Kelley Blue Book,...

vAuto, Carfax Unlock Profit for Auto Dealers

CHICAGO--(BUSINESS WIRE)--A study released today proves that dealers can maximize profitability by immediately evaluating cars at trade-in. vAuto and...

Chrome® Systems Customizes Competitive Comparison Tool for Nissan

PORTLAND, Ore.--(BUSINESS WIRE)--Chrome Systems Inc., a subsidiary of DealerTrack Holdings, Inc. (Nasdaq: TRAK) and an industry leader in managing...

Cobalt's Dealix Division Announces Phone Leads 2.0 Milestone

REDWOOD CITY, Calif., Dec. 9/PRNewswire/ -- Dealix, a division of Cobalt, announced today a significant milestone for its used...

Sonic Automotive Deploying Xtime's Software Nationwide

Group-wide decision based on Xtime's ServiceCRM™ product. Redwood Shores, CA (PRWEB) December 9, 2008 -- Xtime (www.xtime.com (http://www.xtime.com/)) announced...

Dealer.com Wins Top International Emerging Media Award

Burlington, VT (PRWEB) December 8, 2008 -- Dealer.com (www.Dealer.com (http://www.dealer.com/)), the leading provider of online marketing solutions for the...

Comment Wall

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Michael Comment by Michael on January 30, 2010 at 8:31pm
Recommend a conservative target of approximately $22/lead from a provider that pings and utilizes other applications to provide as best as possible 'quality' leads. At a 10% respectful close with tactful templates that are provided as customized as possible to gain the prior closing ratio, your cost/sale accounting for the cost/lead only will be just over $200.
Shawn Morse Comment by Shawn Morse on January 14, 2009 at 4:06pm
John
Great question, I am guessing that Dealer.com is not taking into account a charge per lead providor. I wonder how they actually get to that number and how they track it. Some of the better ILM's actually have an ROI calculator built into them so that you can run a report each month that details you cost per lead from each source inicluding your website and then determine where to spend your money. The best ILM's also have bad lead rejection built into them, you would not believe how much that can save you on pay per lead vendors, in may cases enough to pay for the ILM. The VinSolutions ILM actually automates the bad lead rejection process so that it is totally hands off and generates a report to send in with you monthly invoice.
John Cisar Comment by John Cisar on January 14, 2009 at 2:55pm
I recently read in this months issue of Digital Dealer that a Cost per Sale of $300 is on average what we should attain from a 3rd Party lead provider. My Dealer.com account manager suggested that a Cost per Lead of $28 was the ceiling that we should pay per lead. What do others shoot for metrics when benchmarking a Leads providers Value Delivered? Can anyone offer up links to existent content or personal insight regarding this matter? Thanks Folks!
Jeff Bonner Comment by Jeff Bonner on September 23, 2008 at 6:09am
Glad to be apart of this group. Please feel free to contact me about Detroit Trading Company and our exclusive new car lead partnership with R.L. Polk and "Quality Scored" based on closing%. Thnx
Rick Carlson Comment by Rick Carlson on June 9, 2008 at 11:34am
Rick Carlson Internet Manager Patrick BMW of Schaumburg, Il
 

Members (140)

Ralph Paglia Matt Watson Philip Zelinger Chris Hanson Andy Shambarger Bruce Hartz Ken Karg Jim Kohs Eddie Seward David T. Gould Chris Fousek John Jorgensen Mark Burack Wayne L Little Bob Rick Enrico John Patrick Chuck Dapoz Jonah Jones Joel Davidson Mike Muncy Brian Hoecht Ralph Ebersole Thayne Harrison Kate Tallman Dennis Rushing Craig Criswell Tim Richardson Jeff Ward Andy Warner
 
 

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