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GroupCars


Never Shop Alone. Use group buying power to get the best deals on new and used vehicles.

GroupAutos is a consumer car club that leverages the groups purchasing power to get its members the best deals for buying and servicing their vehicles. Leverage the group purchasing power to get better deals on your next vehicle. GroupAutos negotiates for the group to get guaranteed low prices from certified dealers who commit to a hassle-free 60 minute purchase process and members have access to auto advocates via a toll free hotline that is available 24/7 to answer questions.

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Website: http://www.GroupCars.com
Location: Memphis, TN
Members: 46
Latest ADM Activity: Jul 8


The Group Cars Auto Program is the Industry’s first buying program to provide group buying power; instant pre-negotiated pricing at the site of the vehicle with the best dealers and best processes. Group Cars is the voice of Car Buyers united to save time and hassle when purchasing a vehicle. We believe everyone should get a great deal and have a great experience buying a car; you do not have to be affiliated with a membership based club or organization to receive the Group Cars discounts. Group Cars is free; so join today. The Group Cars mission is simple: Ensure Car Buyer’s have a great vehicle buying experience and never pay too much. Those fourteen words translate into multiple member benefits:

• A low, prearranged price that provides value

• Clear and transparent instant pricing on any new vehicle on the dealer’s lot

• An easy, hassle-free experience through our vast dealership network

• Dealerships that understand our program and our processes, and feature specially trained and certified Authorized Contacts to assist Group Cars members

• Member advocates who are available seven days a week to answer questions, work with the dealership on the member’s behalf, verify pricing and even review purchase contracts – all to ensure we meet the member’s expectations for service and value

The Group Cars Auto Program understands that value is defined by more than a great price – our commitment to providing an overall exceptional buying experience and the level of member support offered by our staff is what sets us apart. Group Cars strives to provide the highest rankings for service, value, experience, courteous dealership contacts and more.

We expect hundreds of thousands of Car Buyers to turn to Group Cars in the next year to make their vehicle purchase.

Read “behind the scenes” to take a closer look at the extent of the work we do to ensure our members’ buying experiences are exceptional. And why the Group Cars Auto Program is different – and better.

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Oops... You need to stop "Lurking" on ADM and become a more genuine Automotive Professional by completing your membership registration. As a registered ADM Member, you can post comments, publish your own articles (be a star!) and start Forum discussions. Stop being an online "Peeping Tom" and JOIN ADM RIGHT NOW!

Comment by Chad Collier on January 30, 2012 at 8:10pm
GroupCars named Top 12 companies to watch in 2012 by AutoSuccess. http://issuu.com/autosuccess/docs/as.jan12
Comment by Chad Collier on January 27, 2012 at 1:26pm
Comment by Ralph Paglia on October 20, 2011 at 3:28pm

What you don’t know about the Group Cars Auto Program.

The Group Cars Auto Program puts the group first by providing value and service unparalleled in the industry. What you don’t know is what happens behind the scenes to ensure these goals are consistently met. It starts before the Group Cars member ever steps foot through the dealership’s door.

Before Contact

When it comes to selecting dealerships to invite into our dealer network, the Group Cars Auto Program must be diligent in the selection process to ensure the dealership’s practices are in line with the Group Cars Auto Program’s standards and that member value is fully supported.

Participating Dealerships

• Agree to meet strict pricing requirements
• Consistently rank high in Customer Satisfaction Scores
• Ensure select dealership representative’s (certified and trained Authorized Dealer Contacts) are available to assist members
• Offer inventory levels that provide strong representation for their brand

If a dealership upholds these conditions, the Group Cars Auto Program invites them into the dealer network and establishes low, prearranged pricing on the members behalf for each vehicle the dealership offers.

Even after a dealership is trained and working with Group Cars members, the Auto Program will continually monitor their performance. Our staff of Mystery Shoppers will ‘shop’ the dealer and evaluate the Authorized Contacts, provide feedback and when necessary, retrain. This allows us to quickly identify and resolve any areas that need improvement before member service is affected.

Another member benefit the participating dealership must commit to is establishing Authorized Dealer Contacts.

Authorized Dealer Contacts

• Trained and certified to follow established Group Cars Auto Program processes
• Commits to providing a first-class member experience
• Ensures a no-pressure, no-obligation buying process

Before the member ever steps through the door, the Group Cars Auto Program has already taken lengthy measures to choose top-rated dealers, enforce strict pricing standards and designate and train Authorized Dealer Contacts – all to ensure member satisfaction.

During Contact

From initial contact, whether it is through the call center or Web site, member service leads the way.

Auto-Buying Specialists

• Highly trained member-service professionals handle call center inquiries on the program
• Explain the program in step-by-step detail
• Locate the participating dealer closest to the member

State-of-the-art Web site

• Virtually every new make and model offered
• Vehicle Configurator to build and customize your new vehicle
• Full suite of resources to educate members

Vehicle reviews
Safety Information
Car comparison feature
Manufacturer rebates and incentives
Virtual tours with 360˚ views

• Helpful tools that make the auto buying process simple and straightforward
After selecting a vehicle and locating a participating dealer, members are contacted by the Authorized Dealer Contact, typically within an hour but no more than 24 hours after submitting a request, to schedule an appointment. Once at the dealership, members receive the service and value that the Group Cars Auto Program established ‘behind the scenes’ with the dealership.

One of the most important aspects of the Program is the Group Cars instant pricing. This special pricing is available on every vehicle on the lot and the app provides provides members instantly with a clear-cut look at the vehicle savings and value you receive as a Group Cars member.

Patent pending mobile app

Using the Group Cars Mobile app; buying your next car has never been easier

1. Visit one of our participating dealers, check in and pick any vehicle on the lot
2. Use the app on the lot to research specs, vehicle features and benefits, expert reviews, 360 spins, compare cars and more.
3. Scan the window sticker and instantly receive the group negotiated “Dealer’s Guaranteed Best Price” and all manufacture rebates and incentives available
4. Accept, sign and drive.

You will be on your way in no time showing off your new car to all your friends and family and telling them how you saved BIG using Group Cars.

After Contact

The Group Cars Auto Program contacts every member, regardless if they purchased a vehicle through the program or not, to evaluate their experience. The Member Advocacy Group is unique in the auto-buying industry; while other programs claim to offer ‘customer service,’ this group actually assists members after they purchase or lease. If any discrepancy should occur, this group ensures that the member receives the value and service we expect of our dealers.
Member Advocacy Group (MAGs)

• Follows up to ensure the member’s experience was exceptional
• Handles member issues, if any, and answers complex questions
• Manages price verification post-purchase and confirms dealer compliance
• Surveys members in order to continually monitor the success of the program

Finally, while all of these components are running smoothly, the Group Cars Auto Program continues to work behind the scenes to ensure the savings and service standards are being maintained:

Competitive Shopper

• Shops our competition to evaluate and ensure that car buyer’s receive the value they’ve come to expect from the Group Cars name
• Confirms vehicle pricing within specific markets to aid in establishing our ‘prearranged’ vehicle pricing with dealers

Shadow Shopper

• Conducts mystery shops of our dealerships to ensure dealer compliance with Auto Program processes
• Confirms correct pricing is offered to members
• Evaluates customer service and the professionalism of Authorized Dealer Contacts
• Provides ongoing support to identify opportunities to train dealers as necessary to ensure standards are met

At the Group Cars Auto Program, our goal is to provide an exceptional car buying experience through value and service. As you can see, we have an established buying process, coupled with value pricing, trained staff and experience to ensure that goal is met.

 

Members (46)

 
 
 

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