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Google AdWords Users

Automotive Professionals using Google AdWords to promote sales, service or parts business. Cost Per Click (CPC) and Cost Per Thousand Impressions (CPM) digital advertising within the Google Search and AdSense placement targeting networks.

Website: http://www.google.com/ads/industry/auto/index.html#utm_source=AWautonews&utm_medium=fyi
Location: Mountain View, CA
Members: 76
Latest ADM Activity: Jul 31

You can Sign Up for Your AdWords Account using the link below:

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Google's AdWords Digital Marketing tool is quite possibly the single most powerul tactical means of self-generating leads, phone calls and floor traffic for a car dealership that has ever been created... I know, because I have used it for years to generate lead volumes at the thousands per month level!

Checkout the Google Automotive eNewsletter available at:
http://www.google.com/ads/industry/auto/index.html

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Inside Google Adwords Blog Feed

Join us as we click through AdWords in 2014

Whether you’re building out new campaigns or making critical budget decisions, we want to help you start off the new year with everything you need to connect with your customers, wherever they may be online: across the web, on mobile-sites, and in apps.

On December 10, 2014 at 12:30pm PT / 3:30pm ET, AdWords product managers and I will be hosting a half-hour livestream to look back at this year's new features, offer best practices, and share customer success stories.


Join us to:
  • Understand how app developers are driving installs and re-engagement across search, display, and YouTube on all those shiny new devices people will unwrap this holiday season.

  • Learn how LendingTree and Blinds.com are making more informed business decisions by measuring cross-device conversions and phone calls.

  • Discover essential best practices for automated bidding and app promotion.

  • Wrap up the year with an announcement you won’t want to miss. We think you’ll like it.

We hope you’ll join us December 10th, here on the Inside AdWords blog as we click through AdWords in 2014.

Posted by Jerry Dischler, Vice President, Product Management, AdWords

Richer mobile shopping experience this holiday season

More than ever, people are searching on their devices at all hours and places. As a result, we’ve seen a 3.5X increase in shopping searches coming from smartphones year-on-year, and this continues to grow.1 And we’re currently sending more mobile traffic to retailers per week from Google Shopping than we did during the peak of last holiday season.2 So we're making it easier to find the information and images people need to make shopping better on mobile.

Providing richer mobile shopping experiences

Shoppers often want to see more detailed information about a product before making a purchase decision. Now, when they search for a specific product on their smartphone or tablet, we show an expandable product card with rich product content such as reviews and details for that item. For example, on a query such as the Nexus 10, results will show the image of the product along with merchants who carry this tablet, detailed information on the product, and product reviews from customers.

Product card on mobile

And for shoppers who procrastinate buying gifts until Christmas Eve (or can't wait for presents to arrive in the mail) we’re bringing the local shopping experience to more people with local inventory ads on tablet. Shoppers can now find products nearby using any device, which means that advertisers can promote their local products throughout the holiday season - even after the holiday shipping cutoffs have passed.

Local inventory ad, local storefront and related items on tablet

We're also helping to bring products to life on Google Shopping by allowing people to view images from multiple sources and explore products from any angle. Shoppers can now rotate selected products in 360 degrees to see them in more detail on mobile.

Nexus10_3D@2x.gif
360 degree views on mobile

To ensure your products are visible to smartphone shoppers this holiday season, be sure to take advantage of Auction insights segmented by device. Evaluate how you stack up against your competition, identify missed opportunities and refine your bid modifier strategy to gain a greater share of voice on mobile. Check out our recent post on new reporting launches for more information on new insights now available in Shopping campaigns.

Post 


1Global Google Internal Data, Week of 10/25-10/31 ‘13 to ‘14. Shopping searches are defined here as queries from a smartphone that trigger a Product Listing Ad.
2 Global Google Internal Data, Week of 12/2-12/8 ‘13 compared to 11/1-11/7 ‘14. Mobile traffic is defined here as traffic from smartphones.

Troubleshooting made easier with new Diagnostics tab in Merchant Center

Great product data is at the core of what drives successful Product Listing Ads (PLAs). As you’re preparing your Shopping campaigns for the upcoming holiday season, it’s important to ensure that your data is free of issues so your products are shown to shoppers. To help identify issues with your product data, we're excited to introduce the Diagnostics tab in Google Merchant Center.

The Diagnostics tab provides consolidated issue reporting for your Merchant Center account, feeds, and items. Through this tab, which replaces the Data Quality tab, you gain better insight into the health of your product data, making it easier and faster to prioritize key issues and get your products online.

The new Diagnostics tab also features new reporting tools to find:

  • A historic overview of item eligibility status to spot and investigate changes that have caused recent item disapprovals
  • A downloadable report containing all affected items and the reasons for disapprovals
  • Traffic and impact metrics to help you identify how many items are currently impacted by specific issues

Try out the new Diagnostics tab today in your Merchant Center account. To learn more about changes to the tab, visit our Help Center.

Posted by Tom Beyer and Sven Herschel, Product Management, Google Shopping

New ways to rev up your Shopping campaigns

Want to get more impressions and clicks for your Shopping campaigns? Or want to know how to spot missed opportunities in your bidding strategy and find your mobile share of voice? We introduced competitive landscape data last year so you can start answering those burning questions, and today, we’re excited to announce a handful of additions that’ll help you find new ways to optimize your Shopping campaigns and engage shoppers on all devices.
  • Auction insights report lets you compare your Product Listing Ad (PLA) performance to other advertisers participating in the same auctions as you are. With impression share, overlap rate and outranking share, you’re able to see trends amongst your peers and strategic opportunities to improve your bidding strategies.
  • Search impression share has been revamped to be more useful and aligned with text ads. You can now analyze your share of voice at the granularity you want with Search impression share in the Dimensions tab. You’ll know which campaigns are limited by a low budget with Lost IS (budget) and which ones need further optimization with Lost IS (rank). Note that we now calculate Search impression share at account level so you may notice a change in impression share between October and November.
  • Device and time segmentation are available to help you refine your bid modifier strategy. You can see if your peers received more mobile impressions than you over the weekend with the Auction insights report segmented by device and day.
  • Bid simulator columns show you what your advertising results could’ve been had you set different bids. You can add these columns in your Product groups tab and, for example, find product groups that’ll drive the most incremental clicks.
  • Flattened view of your product groups presents another way to analyze your performance. It allows you to sort your product groups within an ad group based on performance data and easily identify which to optimize. For example, you can sort by impression share, find a few product groups with the lowest impression share, and fine-tune those bids within a matter of clicks.
We hope these additions will help you identify easy-wins for the holidays and unlock new, more actionable ways to optimize your Shopping campaigns. We’ll continue to explore other reporting needs so you have relevant and useful data at your fingertips. Visit our help center articles for more information on Auction insights, Search impression share, bid simulator columns, and the flattened product groups view.

Posted by Dimitris Meretakis, Product Manager, Google Shopping

Show promotions on your Product Listing Ads with Merchant Promotions

Two years ago, we launched Merchant Promotions to retailers in the US, enabling them to show promotions alongside Product Listing Ads on Google search results and Google Shopping. Based on positive feedback, we’re excited to make Merchant Promotions available to retailers in the United Kingdom, Germany, France, Australia and India.
Example of Merchant Promotions on Product Listing Ads on Google.com
Example of Merchant Promotions on Google Shopping
Participating US retailers have seen improved performance from their Product Listing Ads. For example, Venus’s PLAs with Merchant Promotions had a seven percent higher clickthrough rate (CTR), a two percent higher conversion rate, and an 11 percent lower cost-per-click (CPC) than their standard PLAs. Read more about Venus’ success with Merchant Promotions here.

Get started with Merchant Promotions
If you’re interested in learning more about Merchant Promotions or planning on running promotions this holiday season, please review this Getting Started Guide and fill out the interest form to get in touch with our team.

Posted by Christina Ilvento, Product Manager, Google Shopping

Winning the Second Chance with Remarketing Lists for Search Ads (RLSA)


The Internet gives us more to look at every day: more information, more reviews, more offers. In fact, 49% of customers now visit 2 to 4 sites before they decide to buy1. One powerful lever to re-engage these qualified customers and close the sale is RLSA.

To help you make the most of RLSA, we’re excited to introduce our new best practices guide, “Winning the Second Chance.” It answers important questions like these:
  • What’s the most efficient and effective way to tag your site? 
  • Which types of remarketing lists should you focus on? 
  • By how much should you raise your RLSA bid adjustment? 
  • What advanced strategies can you use to expand volume? 
Download Winning the Second Chance to win your customers over in the moments that matter and to make the most of your RLSA campaigns.

Posted by Matt Lawson, Director, Performance Ads Marketing

1Google/Compete Sporting Goods Study: (Sept 2011-Sept 2012) Clickstream BF02 (number of different brands)

Unlock the Power of Auction-Time Bidding in AdWords

Automating your bids with AdWords can deliver better, more informed bids while saving you time.

In order to help people make the most of these strategies, we’ve put together A Bid for Every Auction, our new guide to Google’s automated bidding solutions. This best practices guide is for anyone looking to implement or improve their automated bidding.

This guide covers key topics like:
  • An in-depth look at auction-time bidding and why it’s important to take advantage of it 
  • Choosing the automated strategy that makes the most sense for your account 
  • The best way to test bid automation in your account 
  • Making a successful automated campaign perform even better 
If you’re considering taking the plunge with automated bidding, or if you already have and want to improve performance, download our guide or the one-page version of our automated bidding checklist today. Smart automation can lead to better results and more time saved.

Check out these and other Google Best Practices over at g.co/GoogleBP.

Posted by Matt Lawson, Director, Performance Ads Marketing

Managing your accounts at scale, made easier

A few months ago, we announced ad customizers, a tool for optimizing your ad text and connecting with your customers in real-time. This kicked off a series of Tools for the Power User built to help you simplify campaign management, and act on key business insights at scale.

As the holiday season approaches, advertisers are busy ensuring their campaigns are set up for success, making it more important than ever to manage time-sensitive updates and make changes to your campaigns quickly and efficiently.

This month, we’re turning our focus to scalable and efficient workflow management in AdWords. Our goal is to help you find time-saving ways to manage these tasks at scale using simpler, integrated workflows within AdWords, so you can focus on your core business.

Our workflow tools fall into three core areas:

1. Bulk editing directly within AdWords
Advertisers need to manage multiple campaign tasks directly in the AdWords interface more efficiently. We’ve added new tools for editing your settings and extensions in bulk across your campaigns and ad groups. For example, you can edit location targeting or ad rotation settings across multiple campaigns, or update your ad extensions -- like sitelinks, callouts, and apps -- to promote your latest holidays deals across hundreds of your ad groups with just a few clicks.
Change multiple sitelinks using the Edit menu in your +Extensions tab
CarsDirect.com was able to add sitelinks across its accounts using the new bulk editing features, and saw a 13% increase in CTR, and 6% decrease in CPC. Allison Query from CarsDirect says, “The bulk feature for ad extensions has been crucial for keeping us competitive in the search results! It has trimmed our work time from hours to minutes."

You can also take advantage of other existing bulk workflows supported in AdWords to scale your work. Save time by using the copy and paste feature to swiftly copy over your existing keyword lists, ads, and ad groups into your new campaigns.

2. Improved tools for uploading changes in bulk
Advertisers need easier ways to make quick changes offline in spreadsheets, and apply them directly into AdWords where and when they need them. The improvements to bulk uploads include more intuitive spreadsheet formats, in-context options to upload changes directly into the appropriate campaigns and ad groups, and the ability to preview your updates and check for errors before posting them. Now, you can quickly upload new seasonal keywords into your ad groups, update your budgets across several campaigns, and post your changes with confidence because you can review them before you post them.
Review your spreadsheet edits with the preview tool before applying them to your campaigns
3. Advanced tools for more customized changes across your accounts
Earlier this year we launched AdWords Scripts for MCC to help advertisers with more complex editing needs quickly make customized changes across multiple accounts. You can use simple JavaScript code to make cross-account changes, create customized reports, send automated emails, and even pull data into and out of Google Spreadsheets. Learn more.

Many agencies are using AdWords Scripts for MCC to power customized ad text changes across their customers’ accounts, save time, increase relevancy, and improve their ad performance. iProspect uses Adwords Scripts to dynamically insert sitelinks into Cleartrip’s ad units and change their landing pages on the fly, resulting in a 34% increase in CTR and 24% decrease on Cost-of-Acquisition. Performics is using AdWords Scripts for MCC to update ad parameters with real-time discounts across their customer's accounts. Using MCC scripts for MonShowroom, Performics cut their workflow time by 60%.

These are just some of the tools we’ve created to help you move faster, and make changes at scale across AdWords. Stay tuned as we continue to improve AdWords Editor -- another important tool to help with complex changes at scale. New updates are coming soon!

Check out our Hangout on Air on Tuesday, November 4th at 9:30 am PST / 12:30 PM EST to learn how you can put these tools to work in your campaigns.

Posted by Ali Miller, Product Manager, AdWords

Your Guides to Growing Profits from AdWords

The trend of profit-driven marketing continues to gain traction.  Marketers are starting to shift the perception that they should really be viewed as profit drivers instead of cost centers.

Last quarter, we launched two resources to help you drive the conversation about profits from AdWords:
We hope that these guides have started some very interesting discussions across  your organization, most notably around how important marketing’s role is for growth.

To help advertisers bring these conversations to life, we’re excited to share our latest best practices guide called Making a Bid for Profit - Profit-Driven Bidding Tactics with AdWords.

This guide will show you how to:
  • Discover profitable opportunities by running manual bid tests
  • Find these opportunities faster by testing on a broader scale, and 
  • Save time by scaling your bidding strategy so it’s easier to manage. 
Consider this a treasure map for finding untapped profits in your account. Download the guide today.  Happy hunting!

You can check out more Google Best Practices at g.co/GoogleBP.

Posted by Matt Lawson, Director, Performance Ads Marketing

Businesses, Start your Smartphones

Updated Nov 5 to include a link to the AdWords Express iOS app

Originally posted on the Google and Your Business Blog

Running a successful small business is about finding and connecting with the right customers. Business owners are increasingly using their smartphones, and so today we are making enhancements to both the Google My Business and the AdWords Express apps. We hope this makes it easier to find the right customers, whether they are looking for you at their desktop computer or on their phone on the go.

See reviews and insights in Google My Business
Nothing makes your day like a great review from a happy customer. Starting today, business owners can see reviews from across the web in the Google My Business Android app (iOS update soon). Business users have told us how much customers appreciate a response, so we are also making it possible to respond to Google reviews in the app, along with real-time alerts if you want to keep a pulse on your reputation online.

Wondering how customers are using their smartphones to get in touch with your business? When people find you on Google, you can see when they call or from where they get driving directions, so you can be prepared for that next manic Monday rush.

Reach new customers with advertising
Finding more of the right customers doesn’t have to wait until you’re at your desk. Over the last few months, we’ve gotten great feedback about how easy it is to advertise with our AdWords Express mobile app, and today we are expanding the Android app to 20 additional countries (iOS coming soon).
When you advertise your business through AdWords Express, you can reach potential customers right when they’re searching for the product or service that you sell. Your top stats for the month are displayed in the Google My Business app, and you can switch over to AdWords Express to see more detail or edit the ad to promote your next big event.

These changes will be rolling out over the next few days, so check back soon if you don’t yet see the updates. For more information about the mobile apps, visit the Google My Business and AdWords Express help centers.

New Study: The Impact of Digital on In-Store Shopping

We've all heard the theories that people who do research online no longer care about the in-store experience … or don't even go to physical stores any more. Or that shoppers who use a smartphone in a store are looking to buy elsewhere.

Google decided to find out how much of this is true. We've just run a research study1 with Ipsos MediaCT and Sterling Brands with the goal of discovering how smartphones and online information have changed the in-store experience.

The results, as they say, may surprise you.

The full details are available at Think With Google. But here's a sneak peek at what we learned.

First, the study confirmed two things most of us have suspected:
  • Yes, today's consumers are better-informed than ever before. 
  • They crave information throughout the shopping process, and often use smartphones to get it.
But we also learned that three pieces of "common wisdom" were really more like myths:

Myth #1: Search results only send consumers to e-commerce sites.

The reality: The things people find in search results actually can send them to local stores. In fact, 3 in 4 people who said they found local information in search results helpful also said what they learned made them more likely to visit a store.

Myth #2: Once an in-store shopper starts looking at her smartphone, the store has lost her attention and her sale.

The reality: In-store smartphone moments are actually a good opportunity for brick-and-mortar stores to connect with shoppers and to help them make a decision. 46% of those shoppers say they look at the retailer's own site or app for information. Only 30% look up details from a different retailer’s web site or app.

Myth #3: With so much information available online, shoppers only go to stores to transact.

The reality: Shoppers actually want more, not less, out of their in-store experience. They want informed, customized experiences. 69% of shoppers said they gathered information from physical stores at some point in their shopping cycle. The catch is that 2 out of 3 shoppers said they didn't find all the info they wanted.

What does it all mean? Simply this: smartphones are a friend, not an enemy, to in-store shopping.

There are new opportunities for brands and stores to engage with customers in creative ways before, during, and after the customer’s shopping journey — one that may begin online and end up in-store. Search results, mobile ads, and mobile sites and apps can be magnets that draw consumers into stores and engage them while they're there. Smartphones and online information can also be a powerful way to create customized experiences for the consumer.

We discovered plenty of surprising insights in our study. See all the details at Think With Google. Plus, check out videos of Macy's, REI, and Sephora marketing execs sharing their approach for linking digital to store here.

Posted by Bao Lam, Product Marketing Manager, Adwords

1Google/Ipsos MediaCT/Sterling Brands, Digital Impact on In-Store Shopping, October 2014.

Online Retailers: The Secret to Seasonal Success in 2014

Originally posted on the Google Analytics blog

Plan ahead.

Over the past few years, we’ve seen the holiday rush begin earlier and earlier. And we’ve also noticed that the shopping frenzy is extending beyond the traditional season, with transaction rates in 2013 boasting lifts even after Christmas. These trends make for a lot of opportunity for online retailers, but you need to play your cards right. The most important thing you can do to ensure seasonal success is to plan your digital strategy now.  We’ve analyzed transaction behavior from a portion of our Google Analytics accounts over the 2013 holiday season to develop a guide for seasonal success.

Which days drive the most transactions?

In order to develop a successful holiday retail strategy, it’s important to first understand the days that drive the most sales for your business. Once you understand this, you can craft a strategy that optimizes your media and promotion not only for these days, but for the entire holiday season.

As digital retailers are well aware, Cyber Monday is THE digital shopping day of the year.  It generates the most transactions of any single day and, in 2013, saw a transaction rate lift of 170% over average.  In second place is Black Friday, a day that has increased in digital importance over the last three years. By 2013, the transaction rate on Black Friday was 114% higher than average.  Beyond these two stars, the table below shows you the top days in 2013 by transaction volume and the lift in transactions rates on each day.
In general, beyond Cyber Monday and Black Friday, the Mondays and Tuesdays before Christmas in December tend to generate the highest volume of transactions.  Interestingly, the highest transaction days are not correlated to the days with the most sessions (traffic to your site), so avoid using the top session days as a proxy for the top transaction days.
How can I drive sales on the top transaction days?

The holiday season generates some of the highest transaction rate spikes and the lowest dips for the entire year. In order to drive digital sales successfully, it’s important that you adjust your bids for auction-based media, such as search ads, appropriately to account for higher transaction rates on key dates and throughout the season.  As you navigate the holiday season, use the lift in transaction rates over the average transaction rate as your bid multiplier for auction-based media (learn more about bid adjustments). This adjustment schedule reflects the increased value of clicks that are more likely to convert, and helps ensure that you stay ahead of competitors and get in front of the right consumers. The transaction rate lift for the top days are shown in the table above, while the chart below gives you an idea of the lift for the weeks surrounding the holiday season.
As you can see, the top days generate some of the biggest transaction rate lifts, but there’s also plenty of upside in the weeks preceding Thanksgiving as well as right before Christmas.  A smart retailer will generate a bid schedule for the entire season, starting 4-5 weeks before the Thanksgiving holiday.

Marketing to consumers is notoriously tricky and often trend-driven, making the holiday season a difficult and uncertain time for retailers. However, with proper pre-season preparation, digital retailers can set themselves up for seasonal success in 2014.  If you’re a Google Analytics user, you can tailor this analysis and approach to your business, using your own data and the data available in our benchmarking tool.  For more strategies for the holiday season, check out our holiday tips blog post and best practices checklist.

About the Data

In order to perform this analysis, we looked at billions of sessions across millions of Google Analytics accounts. We used session and transaction trends; and we looked at the percentage of sessions that included a transaction to calculate transaction rates. The data includes only accounts that have authorized Google to share website data in an anonymous way (read more). For questions, comments, or praise please contact us at gaqi@google.com

Posted by Daniel Waisberg and Jocelyn Whittenburg from the Google Analytics team.

2014 Holiday Shopper Research: Shopping Never Sleeps

This holiday shopping season will be our most connected ever, with devices at our fingertips helping us hunt for deals in short moments—whether it’s on a laptop at work or on a smartphone right before bed. In fact, one third of all shopping searches on Google happen between the hours of 10 p.m. and 4 a.m.1 That’s because shopping doesn’t stop once the mall closes. Today’s shopper spends more time than ever researching purchases online at all hours of the day; we’ve gone from midnight snacking to midnight shopping.

To understand how digital trends will impact this year’s shopping season, we conducted our annual Holiday Shopper Intentions research with Ipsos MediaCT, surveying consumers on their shopping behavior. We found that people are shopping earlier, using online video to help with research, and turning to smartphones as personal shopping assistants.

Black Friday is becoming a month-long event
People are starting their research early and retailers are stretching Black Friday promotions across November, changing the focus from just one day to a month-long event. More than half of consumers surveyed said they’ll start their research before Thanksgiving, with 26% of shoppers having started before Halloween.2

Shoppers are also spending more time consulting more sources before making a decision. In 2010, shoppers used five sources of information on average before purchasing, but that has more than doubled with shoppers consulting at least 12 sources last year.3 This means that October through November has become a crucial period for retailers to reach shoppers online, being present with offers, information, how-tos and content.
Online shopping is the new window shopping
Shoppers are going online for inspiration at all points of their day, not just to research specific products but to see what their friends and favorite influencers are wearing. Sites like YouTube and Pinterest have become the new window displays, and a new generation of fashion influencers like Bethany Mota are influencing shopping decisions.

Shopping-related content on YouTube, from unboxing videos to product reviews, is becoming an important part of the holiday research process and is trending up year over year. Haul videos—or the YouTube equivalent of telling your best friend about your latest shopping purchases—spike during key shopping events and hit their peak during Black Friday weekend. Videos with "haul" in the title have have been watched more than 1.1B times on YouTube, and views are up 1.7x this year compared to last year.4
And shoppers aren’t just using YouTube for research ahead of time, they’re also looking up videos while they’re in stores to help them make decisions. One in four shoppers say they've used YouTube to search for a video related to a product they're considering while in a store.5

Your phone: The ultimate shopping assistant
One of the biggest enablers for shopping throughout the day is our mobile devices. Our research found that 75% of smartphone shoppers plan to use their phones in-store this holiday season.6 It used to be that shoppers came to the store with little knowledge, and the sales associate educated them on products. Now shoppers are coming into stores teeming with information, and are turning to their phones as personal shopping assistants. One in three shoppers use their smartphones to find info instead of asking store employees.7

We’ve found that when retailers understand mobile behavior in stores, they can meet shoppers online with helpful information. In fact, 46% of shoppers who use their phone in a store still end up making a purchase, an 11 point increase from 2011.8 Consumers are coming into stores more purposeful and informed than before, and savvy retailers are turning this into an opportunity.

Want to know more about the 2014 holiday shopper? Check out more research and case studies at Think with Google.

Posted by Beth Thomas, Industry Development Manager, Google



1 Google Shopping search data, July - September 2014
2 Google / Ipsos MediaCT 2014 Holiday Shopping Intentions Study, September 2014
3 Google and Inmar, 2013
4 Google data, January 2013 - September 2014, Indexed views on YouTube
5 Google Consumer Survey, September 2014
6 Google / Ipsos MediaCT 2014 Holiday Shopping Intentions Study, September 2014
7 Google Mobile In-Stores study May 2013
8 Google Nielsen, November 2013

Introducing Custom Affinity Audiences across the Google Display Network

Over the past 2 years, we’ve launched affinity and in-market audiences, two new ways to help advertisers reach people across the Google Display Network who are most likely to be receptive to their messages. For example, if you’re marketing a new car for 2015, affinity audiences makes it possible to reach auto enthusiasts, while in-market audiences lets you find people who are actively shopping for a car.

Introducing Custom Affinity Audiences

In the coming weeks, we’re rolling out our newest offering in this suite -- custom affinity audiences. It gives you the flexibility to reach exactly the audience you're looking for, because you decide who to reach.

Custom affinity audiences lets advertisers define who they want to reach across the web, on any screen. By factoring in consumers’ most recent passions and ongoing interests, your message always reaches the right people. Custom affinity audiences works across the Google Display Network, which, according to ComScore, reaches 94% of the web in the United States on a monthly basis, and 89% of global internet users.1 Like affinity audiences, custom affinity audiences work best with existing features and formats like Engagement Ads and viewable impressions, and can be measured using Brand Lift reporting.

In the Spotlight

Electronic Arts used custom affinity audiences to engage fans of specific NFL teams in their recent Madden GIFERATOR campaign. Google’s affinity audience solution offers a segment for football fans, but EA used custom affinity to take precision to the next level. They created 32 custom affinity audiences, one per NFL team, to reach fans of specific teams with display ads timed to the real-time action on the field.

Alexis Cox, Senior Product Manager at EA, collaborated with Google to build this innovative campaign. “One of our goals with the GIFERATOR was to make Madden a part of the live NFL conversation. Custom affinity audiences has allowed us to broaden Madden’s reach with tailored real-time content while maintaining strong engagement,” Cox said.
This new way to customize a campaign was also music to the ears of Kevin McCollum, producer of Motown the Musical. Getting the attention of people on vacation in New York City, with all its myriad attractions, can be a huge challenge.

Motown the Musical used custom affinity audiences to find potential theatergoers in New York City and saw strong results. McCollum shared, “Google's custom affinity audiences allowed us to reach New York City tourists at a scale and efficiency unlike an any other technology, and it drove fantastic results, at no additional cost.”

“Using custom affinity audiences yielded nearly double the performance of our other campaigns targeting New York City tourists this summer,” said Kyle Fox, Associate Digital Media Manager at SpotCo, agency for Motown the Musical. “Set-up was easy and we were still able to maintain the great hands-on optimization we expect from AdWords.”

Offering Richer Insights

We’re continually improving AdWords to make it easier for you to reach the right audience and to provide insights about the audiences you’re reaching. As you build a custom affinity audience, we will now provide immediate estimates for the people you may reach by showing breakdowns of their demographics like age and gender as well as their most relevant affinities.

You’ll see these same kind of insights whenever you access Interests & remarketing features from the +Targeting button in AdWords. To learn more, visit the AdWords Help Center.

Posted by Jon Krafcik, Senior Product Manager, Display Ads

1ComScore Key Measures and Media Metrix, August 2014

Top holiday tips for retailers

With October kicking off this week, the holiday shopping season is just around the corner. According to our recent research, 29% of shoppers plan to start their holiday shopping before Halloween. With this in mind, we’ve put together a Holiday Shopping Checklist filled with the season’s best practices for retailers to maximize performance across both Search and Shopping campaigns. In addition to our checklist, here are the top holiday trends from last year and tips from the Google Shopping team on how to make this Q4 a good one.

Address increased shopping demand today. Last holiday season, traffic sent to merchants from Google Shopping doubled year-on-year.1 This momentum has continued and in July we saw traffic sent to merchants surpass last year’s peak holiday traffic from Google Shopping.2 Not only has consumer interest increased, but it is also beginning earlier. Our research shows last year consumer interest in Black Friday was up 27% from 2012 and related searches started about a week earlier than the prior year. Get the most out of this high volume shopping period by establishing your marketing goals early and using our checklist to help achieve them.

Connect with mobile shoppers. The best way to connect with your customers is to be there whenever and wherever they are looking for your products, and increasingly this is on mobile. Mobile devices drove 35% of all traffic to retail sites in the US last holiday season, and this is expected to increase to 43% by November 2014.3 Globally, Google Shopping sent over 3X more traffic to merchants on smartphones in holiday 2013 year-on-year.1 Make sure you plan for a significant proportion of your shoppers to be mobile this season.

Provide fresh and accurate information to customers. Pricing and shipping are two of the most important factors for shoppers when making a purchase online.4 Update and resubmit product feeds regularly to ensure that customers see consistent pricing and inventory information across your Product Listing Ads and website. Improve the customer experience by using automatic item updates to update your items on Google Shopping based on the data we find on your website. If you offer free shipping, include messaging in your text ads or use the new Merchant Center shipping configuration tool to reflect this in your Product Listing Ads.
New shipping configuration tool in Merchant Center
Differentiate from the competition. With strong competition during the holidays, promotions are a key driver in determining consumer purchasing decisions. This was evident last year, as 92% of all shoppers took advantage of some type of promotion.5 Consider how you can differentiate your messaging by highlighting a strong promotional offer or unique value proposition. Make your Product Listing Ads stand out by using merchant promotions and provide an additional stamp of credibility for your business by becoming a Google Trusted Store. Provide additional value for shoppers by displaying product ratings on your PLAs. According to Diana Ruka, Senior Director of eCommerce at COACH, product ratings have provided “added value beyond price points or descriptions - they convey a message without need for words- they provide distinction.
Example of merchant promotions, product ratings and the Google Trusted Stores badge displayed on Product Listing Ads
For more holiday tips and best practices, check out our Holiday Shopping Checklist or join us for our Learn With Google Hangout on Air on October 30 at 10:00am PST for more holiday optimization tips.

Posted by Shelby Coyne, Product Marketing Manager, Google Shopping

1Google Internal Data Q4 ‘12 to Q4 ‘13.
2 Google Internal Data Q4 ‘13 to Q2 ‘14.
3 IBM Online Retail Holiday Readiness Report, June 2014.
(Note: IBM’s definition of ‘mobile devices’ includes smartphones and tablets.)
4 Shop.org, Holiday Planning Guide, February 2014.
5 Baynote Holiday Shopper Survey, January 2014.

Dynamic remarketing now available to advertisers across all verticals

Over the next few weeks we are rolling out dynamic remarketing to all verticals including hotels, flights, real estate, classifieds, jobs, auto, finance and education. Since we launched dynamic remarketing for retailers, many advertisers like Bebe Stores, Netshoes, and Build Direct have been driving better results and more profits from their remarketing campaigns.
Highlighting what matters most to your customers

Dynamic remarketing shows site visitors tailored ads that feature the products they viewed on your website, and related products they might be interested in. Let’s say you sell cars and offer hundreds of makes and models in multiple cities. With dynamic remarketing, you can build one ad that will dynamically show tailored messaging to your site visitors, like the cars they engaged with on your site, and similar cars in that city and price range. Beta clients across multiple verticals reported a 2x increase in conversion rates and 60% reduction in CPA, on average, when they added dynamic ads to their remarketing campaigns.*

Display ads built for mobile, optimized for conversion value 

  • When advertisers add mobile targeting to their remarketing campaigns, we’ve seen conversion volume increase by 15% on average at the same price. That's why all our dynamic remarketing templates are mobile-optimized to deliver ads seamlessly across screens. Learn more
  • Dynamic remarketing with automated bidding can boost performance by calculating optimal bids for each impression in real-time. This means if you sell an $800 camera and a $20 flashlight, AdWords will automatically prioritize winning more of the $800 conversions than the $20 conversions. This helps to maximize the total value of your conversions, not just the number of conversions.  Learn more

Customers driving success with dynamic remarketing  

In travel, Hotel Urbano built a single dynamic ad that showed each prospective traveler the package, hotel or cruise most relevant to them. Dynamic ads improved their return on ad spend by 38%, and drove 415% more revenue compared to standard remarketing. Mariana Filippo, senior marketing analyst at Hotel Urbano, says it made business more efficient “since we don’t have to change creatives every day across over 4,000 packages across 183 different countries. It keeps up with our frequency so we can deliver the right ad with the right user.

In flights, Jet Airways customized ads based on where and when people were looking to fly, so someone browsing flights from New York to London could see a special offer on business class tickets on the exact day they’re looking to fly. They doubled conversions at a 65% lower CPA by adding dynamic ads to their remarketing strategy.


In local deals, India's largest online B2B marketplace IndiaMART used dynamic remarketing to recommend new suppliers to existing customers, increasing lead volume by 400% at a 60% lower CPA. Saugata Halder, product marketing manager at IndiaMART offers this advice: "For marketplaces like us, it’s imperative to showcase the wide range of products available to our buyers. Dynamic remarketing allowed us to reach a larger segment of our customers with personalized ads and to maximize the impact of our marketing efforts.


Join us for a Hangout on Air

Learn how you can get started with Dynamic Remarketing. Join us for a live Hangout on Air with Google product managers and experts on Thursday, October 9th at 9:00am PT/ RSVP here.

For more information visit the AdWords Help Center. If you’re a Google Analytics user, you can visit the Google Analytics Help Center to learn how to use your existing tags to get started with dynamic remarketing.

Posted by Jyoti Vaidee, Product Manager Dynamic Display Ads

*Campaign results may vary across advertisers 

Measuring more value with estimated cross-device conversions, now available for display

It’s been a year since we launched Estimated Total Conversions, which included cross-device conversions for search ads. Advertisers from around the world, both large and small, have used these insights to see a more complete and accurate picture of how their online advertising drives conversions.

Jeremy Hull, director of bought media at search agency iProspect, noted that his search team uncovered 22% more conversions that began with a mobile click when using Estimated Total Conversions on Adwords. “We use these insights to help our customers make more informed bidding and budget decisions -- mainly in the area of investing more in online mobile ads.”

Starting today, estimated cross-device conversions for display ads will start to roll out to all advertisers to help you measure the full value of your ads on the Google Display Network. Here’s how it works: say someone’s browsing bicycle reviews on her phone, and clicks on a Display Network ad that takes her to a bike shop’s website. Later, when she gets home, she pulls up the shop’s site on her computer to buy the red cruiser she’s been eyeing. This is an example of a cross-device conversion from a display ad that advertisers can now measure.

You’ll find estimated cross-device conversions and estimated total conversions in the Campaigns tab of AdWords:
Measuring your customers’ mobile paths to conversion

Your customers’ paths to purchase are increasingly complex. In fact, 9 in 10 consumers start an activity on one device and finish it on another.1 With the rise of mobile phones, customers may interact with your ad to learn more about a product and then call your business, download your app, or finish their purchase on a different device.

Estimated cross-device conversions now help advertisers measure more activities from mobile, leading to better return on investment. These insights are more important than ever as consumers are increasingly researching products on-the-go, and typically click on display ads early in their purchase journey.2

Customers finding success with Estimated Total Conversions

Advertisers are making important business decisions based on the insights that they’ve gained from these new measurement tools.

LendingTree has used the estimated cross-device conversion metric to measure 6% more conversions from their mobile display campaigns on AdWords. Mike Doll, head of programmatic marketing at LendingTree, says that this new metric “can provide valuable new insights into how users interact with our ads and where they ultimately convert.”  The online loan marketplace is currently exploring ways to use these new insights to guide decisions on mobile budgets and bids.

The national furniture company, La-Z-Boy is working alongside their agency, RPA, to better attribute mobile clicks with the conversions they drove by using cross-device conversions data. Matt Targett, Director of Interactive and Product Marketing at La-Z-Boy, noted that "now that we know that our mobile display campaigns are driving 15% more conversions than we've previously measured, we're excited to dive deeper into our mobile ads, bids and budgets to ensure mobile clicks drive even more conversions in the future.”

Join us for a Hangout on Air

Learn more about how businesses are using insights from Estimated Total Conversions to make important marketing decisions about budget allocation and bid management. Join us for a live Hangout on Air with industry leaders on Wednesday, November 12th at 11:30am PT. RSVP here.

Posted by Levent Besik, Product Manager, Google Display Network

1 Industry Multi-Screen Study, Google/Ipsos, 2013
2 The Customer Journey to Online Purchase, Google, April 2013

Keep price and availability fresh with automatic item updates

We know you’re busy preparing great deals for the fast-approaching holiday season. When shoppers find these deals on Product Listing Ads (PLAs), they will expect the price and availability to match your website. Any changes to this information on your website will need to be reflected on Google Shopping as quickly as possible. To help you with this, we’re announcing automatic item updates.

If you enable automatic item updates, we will update product price and availability shown on PLAs if we notice a difference between your product data and your website’s microdata instead of disapproving your ads. These item updates will persist until you make an update to your product data. Merchants who have participated in the beta have seen a 50% reduction in price-related item disapprovals.

You can follow these steps to get started with automatic item updates:
  • Implement schema.org microdata on your website. Learn more about implementing microdata.
  • Enable automatic item updates by visiting the automatic item updates tab in the settings section of your Merchant Center account.

Automatic item updates work in conjunction with a good feed rather than replacing it. Accurate and frequent data feed updates are still critical to ensure great results for shoppers. If many of your products are updated several times per day, we suggest using the Content API in addition to setting up automatic item updates.

To keep your items live during this holiday, you should always make sure to comply with our Google Shopping policies while participating in Google Shopping. For more help with data and policy requirements, please visit the Merchant Center Help Center.

Posted by Hannah Schlesinger and Tom Beyer, Google Shopping Team

Building the next generation of display ads for a multi-screen world

It’s true that mobile devices offer a new canvas for advertisers to connect with consumers, but painting on this canvas has not always been easy. Many marketers started out by shrinking down their existing display ads for mobile, but this didn’t always make for a great consumer experience. They also discovered that frequently their existing display ads were not able to run on mobile devices or on mobile browsers. But now, a new generation of display ads is changing how advertisers engage with consumers on mobile devices.

Today, we’re excited to announce that over the coming months we will launch several mobile display ad formats and tools across the Google Display Network, the AdMob Network and DoubleClick that will make it easier for advertisers to build successful ads that work across screens.

Display ads built for mobile
The new display ad formats that will be rolling out in the coming months are designed specifically for mobile environments:

  • Big brand ads, built for mobile and resized for every screen:  Mobile lightbox Engagement Ads use your existing brand assets to automatically create engaging rich media ads in HTML5 that run seamlessly across devices and screens. The ads will dynamically resize to fit any ad size, making them quick-to-create, and you only pay when users engage. We built a demo of this new format for Kate Spade's 2013 holiday campaign. These will soon be available in the AdWords Ad Gallery. 
Invitation State
Expanded State

  • Video ads for the AdMob network that people can choose to watch: TrueView ads have already been running across gaming apps in the AdMob network. In the coming months, they will roll out broadly across more apps in AdMob. With TrueView, your ads can reach consumers while they engage with their favorite apps. Plus, you only pay when a user chooses not to skip your ad.

  • Ads that stay put even while a person scrolls down the page: The anchor ad format is a mobile web ad unit that sits at the bottom of the screen on a mobile device. As a user scrolls down the page, the ad remains “anchored” to the bottom of the screen. The user can dismiss the ad at any time.
  • Magazine glossiness for your existing text ads: The magazine style text ad format (previously launched for mobile websites) has now been extended as an interstitial in-app format for the AdMob network, bringing the glossiness of print magazine ads to the ease and practicality of a text ad. Google Display Network text ads automatically become eligible to serve in this new ad space.
Anchor Ad Format and Magazine Style Text Ad Format

Tools to help make your existing ads mobile-ready:
These next generation mobile formats will make it easier for advertisers to build beautiful and engaging mobile ads that work across screens, but we also wanted to make it easier to do more with your existing ads designed for desktop. We've developed three new tools, that will be available in the coming months, to convert your existing ads into versions that will work across screens and devices.

  • Automatic mobile sizes for your image ads: The auto-resizing tool for the Google Display Network will automatically create new sizes of image ads, including mobile-specific ad sizes.
  • Interactive HTML5 backups when Flash isn’t supported: The Flash-to-HTML5 conversion tools for the Google Display Network and DoubleClick Campaign Manager will automatically create an HTML5 version of your Flash ads. When these ads are served on a device or browser that doesn’t support Flash, the system can show the interactive HTML5 ad instead of a static image backup.
  • HTML5 and in-app rich media ads built in minutes: There are now 29 HTML5 and in-app formats available in DoubleClick Studio Layouts, a tool that let’s you upload your existing creative assets into a pre-built rich media ad template to quickly create rich ads that work on smartphones and tablets.

With these new tools and formats, we’re making it easier for advertisers to develop beautiful display ads that just work, regardless of screen or device, ensuring a better experience for both consumers and brands.

Posted by Jonathan Alferness, Director of Product Management for Mobile Display Ads at Google

Customized Creatives at Scale

Earlier this year, we announced our commitment to build tools specific to the needs of advertisers with large scale campaigns. We call these “Tools for the Power User,” and they’re designed to help our most sophisticated advertisers reach customers at scale, reduce account complexity, and act on data and insights.

Over the next few months, we’ll be rolling out a number of these new tools. The first of these is ad customizers, which fits this month’s theme of optimizing creatives at scale.

Real-time creatives at scale

For advertisers with thousands, or even millions of products, showing tailored messages for each product and promotion you’re offering can be a time-consuming and difficult process. Ad customizers let you show highly relevant ads to your customers, in real-time, even when you have thousands (and sometimes millions) of products, services, and promotions—all changing by the day.

For example, ad customizers allowed Extra Space Storage to deliver a relevant, dynamic ad to each of their customers, and scale their ad creation at an incredible rate.  Extra Space Storage says: "By using ad customizers to dynamically insert details about price and timing on promotions into our ad text we saw a 113% increase in CTR over our control. Google gave us a solution to the growing need of delivering the right message to the right customer."

How it works 

Ad customizers use a number of inputs, such as information about your business, to generate extremely relevant and timely ads. To get started, you’d simply provide business details like product, price, and timing on promotions, and which campaigns, ad groups or keywords they’re relevant for, through a spreadsheet. This information goes into the new Business data section of the Shared library in AdWords, where it can be stored and then accessed when we use it to show an ad.

Then, you create your ad with customizers which are parameters that tell us what information from your spreadsheet you want inserted into your ads. AdWords will dynamically take the product information that is most relevant to what each customer is searching for and insert it into your ad text. This saves you time, and lets you deliver a powerful, customized ad experience to each of your customers, every time.

Driving success

There are a number of different ways to drive success using these highly customizable text ads. With ad customizers, you can
  • Connect with customers at scale - create a single text ad with hundreds of variations so you can show the most relevant ad to each potential customer
  • Show real-time calls-to-action - inform consumers when time’s running out on a promotion, in real-time

  • Optimize workflow - spend less time developing ad copy and re-submitting ads because AdWords will create relevant ads for you
We’re already seeing many advertisers use ad customizers to effectively reach their audience—and their performance goals.

Ben Arabov from the agency Elite SEM, says: “When Elite SEM first learned about ad customizers, we jumped at the opportunity. We believed this feature would incentivize valuable clicks, and our hypothesis was right. Clients saw KPIs improve dramatically—sometimes as much as 2x. This has enabled us to drive incremental performance not only during promotions, but for the long term as well.”

HomeAdvisor.com, a free online tool for finding trusted home service professionals, says: “With the new ability to serve highly customized text ads that highlight our latest offerings, we’ve seen significant search performance improvement and considerable lift in CTR.” 

And the agency, Merkle | IMPAQT, used ad customizers to effectively countdown the days to their seasonal promotions, and drive better performance for their customers: “We used the countdown feature to countdown the days until Thanksgiving and holiday deals began. We discovered the click and impression assisted conversions for this ad copy performed at a significantly higher rate than other copy. We also saw higher conversions associated with this copy on Thanksgiving and for about a week after as a result. We'll continue to use ad customizers for seasonal and on going promotions moving forward.”

Getting started

With ad customizers, advertisers get to save time while showing fresher and more relevant ads, and customers see ads with pertinent, up-to-date information that’s closely tied to their search. This is a better user experience for your customers, and helps you drive better performance on your text ads.

This feature will be rolling out globally over the next few weeks. For more information on how to get started, visit the AdWords Help Center.

Posted by Karen Yao, Group Product Manager, AdWords

Comment Wall

Comment

Oops... You need to stop "Lurking" on ADM and become a more genuine Automotive Professional by completing your membership registration. As a registered ADM Member, you can post comments, publish your own articles (be a star!) and start Forum discussions. Stop being an online "Peeping Tom" and JOIN ADM RIGHT NOW!

Comment by Sebastian James on November 23, 2009 at 8:45am
Reality check for AdWords:

http://www.chiefmartec.com/2009/11/study-reveals-issues-with-search...

Great article, remember to build trust at the same time you position low price.
Comment by Ralph Paglia on August 28, 2009 at 9:43pm
Sebastian,

That's just Toyota's misguided attempt to prevent people from advertising their cars on Adwords... If you work for a Toyota dealer, request an exception to the rule in Adwords where the window is that tells you why it was disallowed... then write "This Adwords account is operated by a TMC authorized Toyota dealer. ABC Toyota, Dealer #####"... Within 24 to 48 hours your request will be approved if the dealer number matches up to the name

I do it all the time for the Toyota dealers that my team supplies with Digital Advertising services..
Comment by Sebastian James on August 28, 2009 at 5:09am
Is anyone having trouble using ads with "Prius", "Highlander" and other Toyota models in their copy? I'm finding that the ads never get approved, or get approved for limited run. As a blogger, I'd like to be able to attract readers by telling them about a specific post on the new Prius. Not being able to is frustrating. Are digital marketers assigned to sell Priuses running into the same problem?
Comment by Ralph Paglia on August 24, 2008 at 3:15pm
Here's a very helpful resource center from our friends at Google:
http://www.google.com/adwords/learningcenter/
Comment by Ralph Paglia on June 16, 2008 at 6:40pm
Hard to get Google "Talk to Live Person" information:

To speak with an AdWords Specialist:

1. Call 1-866-2-Google, and press 2 to access AdWords.

2. To expedite your call, press 1 to enter your Customer ID. This number is located at the top of every page in your AdWords account, next to your name and email address.

3. Press 2 if you don't have your Customer ID available, and you'll be transferred to the next available AdWords Specialist.

4. Press 3 if you'd like to start an AdWords account or want to learn more about the AdWords program.

AdWords Specialists are available by phone Monday - Thursday, from 7 a.m.
to 7 p.m. PST (U.S.), or on Friday, from 7 a.m. to 6 p.m. PST (U.S.).

If you have additional questions, please visit our Help Center at https://adwords.google.com/support to find answers to many frequently asked questions. Or, try our Learning Center at http://www.google.com/adwords/learningcenter/ for self-paced lessons that cover the scope of AdWords.

We look forward to providing you with the most effective advertising available.

Sincerely,

Nithila
The Google AdWords Team
Comment by Ralph Paglia on May 19, 2008 at 5:33pm
To this day I have not found a better single page web site with direct access to all knowledge needed to properly manag varu=ious types of Google Adwords campaigns... Here it is:
http://adwords.google.com/support/
 

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