Automotive Digital Marketing ProCom

Professional Community for Car Dealers, Automotive Marketers and Sales Managers

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Google AdWords Users


Google AdWords Users

Automotive Professionals using Google AdWords to promote sales, service or parts business. Cost Per Click (CPC) and Cost Per Thousand Impressions (CPM) digital advertising within the Google Search and AdSense placement targeting networks.

Location: Mountain View, CA
Members: 76
Latest ADM Activity: Jul 31, 2014

You can Sign Up for Your AdWords Account using the link below:

Google's AdWords Digital Marketing tool is quite possibly the single most powerul tactical means of self-generating leads, phone calls and floor traffic for a car dealership that has ever been created... I know, because I have used it for years to generate lead volumes at the thousands per month level!

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Inside Google Adwords Blog Feed

Charge up your phones with call-only campaigns

People are living their lives online and engaging with your business in new ways.  With smartphones in hand, consumers are increasingly looking for products or services while on the go and then placing a call right away. In fact, 70% of mobile searchers call a business directly from search results.*

Today we’re introducing call-only campaigns, a new and easy way for businesses to reach potential customers by prominently showing your phone number, business description and call button -- right when people are searching.

Uniquely built for businesses that value phone calls more than website clicks

Call-only campaigns are specially designed to only show on mobile devices that can make phone calls. This means every click you pay for can be a phone call to your business.

Bid just for phone calls

Since every click goes towards a phone call, you can design a bidding strategy based specifically on your CPA or ROAS goal for calls. This helps you maximize the value of every call to your business.

“Our customers are increasingly calling us on their mobile devices to get an insurance quote. The great part about call-only ads is that they give us the ability to bid based on the value of a call so we can meet the specific ROI goals that we have set up for sales that come through the phone."

Jason Johnson
Marketing Director, Clearlink Insurance

Customize ads focused on a single call to action - phone calls

Tailor your ads for phone calls with creatives like “speak to a specialist today" or “call to make an appointment" to let people know they can easily reach your business without needing to visit your site.

For BizLab, a national telecommunications retailer, most conversions happen offline over the phone.  "The new call-only ads have improved lead volume and conversion rates by targeting mobile devices with ads, like “call now” that are simply focused on driving calls.”

Catherine Wilson
Senior PPC Analyst, BizLab

Another major internet provider uses call-only campaigns to connect customers quickly and easily with their sales team. “With a phone call as the only call to action, call-only ads improve the mobile shopping experience by eliminating the intermediary step of visiting our website. They provide an easy way for consumers to get the product they want by calling into our sales center directly. Better customer experience coupled with an increase in calls & sales provides a win-win for both consumers and advertisers.”

Josh Leibner
Director of Paid Search at Red Ventures, marketing partner for large businesses

Learn more

If you’re currently using the call extensions setting to create call-only ads, you can find details on how to upgrade to call-only campaigns in the AdWords Help Center.

Posted by Amit Agarwal, Product Manager, AdWords

*Google/Ipsos, The Role of Click to Call in the Path to Purchase, September, 2013.

Staying on top of AdWords numerous new features - and learning how to best use them

Did you know that over 200 products and feature updates launched in AdWords last year? With so many updates, many advertisers have shared that it can be hard to keep track of all the changes. On top of that, advertisers are looking for guidance about how to use AdWords so that they can better manage their accounts. We're listening.

Starting today, you will find two new resources in the Learn tab of the Help Center that we hope will keep you on top of all the new AdWords innovations and help you understand how they work. The first is a chronological list of product updates. This “New AdWords Features” page shows you what’s happening in AdWords all in a single place: from reporting improvements to new ad format launches. For example, if you visit the page today you’ll see that eligible Flash ads can now be automatically converted to HTML5 on the Google Display Network. You'll also see that we recently rolled out a service release for AdWords Editor, which included some improvements to reporting.
Each listing offers a short description of the change with links to pages with more details. In many cases, these links will take you to a page with product how-to videos or customer stories.

The second resource that we’ve added to the Learn tab in the Help Center is all about making our advertisers better at AdWords: the Google Best Practices series.

This series offers actionable advice and straightforward tips to help you get the most out of AdWords. The guidance we offer spans many topics, from writing effective search ads to successfully implementing bid automation. This series, Google's official advice on AdWords, can help form the foundation of your paid search strategies.
We hope these new resources make it easier to stay up to date with AdWords as a “one-stop shop” for discovering new innovations and helpful best practices. Bookmark them now!

Posted by Matt Lawson, Director, Performance Ads Marketing

Best Practices: Combine AdWords with Google Analytics for Better Insights, Bidding and Results

Like sunshine and the beach, or dogs and tennis balls, Google AdWords and Google Analytics are great by themselves but even better together. You'll get high-performance insights into your ads and your website when you link your AdWords and Analytics accounts. Google Analytics does a vital job in this pairing: it shows you what happened after users clicked on your AdWords ads.

We’ve put together a new Best Practices guide, Better Together: AdWords and Google Analytics, to help you get deep insight into your performance. When you analyze performance with the combination of GA and AdWords you can find all sorts of actionable info:

  • Which parts of your account drive actual on-site engagement
  • Which keywords attract new users to your site
  • What messaging and landing pages connect with the different users on your site
  • How your business compares across your entire industry

To whet your appetite, here’s a rundown of ten useful GA reports included in the guide (with links that lead you directly to these reports in your own GA account).  Like what you see here?  Download the full version and the condensed one-page checklist to view our complete coverage of GA + AW goodness.
Love Analytics and AdWords being paired together?  Please take our survey about your past success and what else we can do to improve the experience.

Posted by Matt Lawson, Director, Performance Ads Marketing

Get faster and easier URL tracking with new Upgraded URLs

URL management just got easier 

Constant connectivity has increased the ways that people engage with your business, meaning more data and metrics for you to use to manage ad performance.  That’s why we are introducing Upgraded URLs to provide an easier and faster way to manage and track important information about each click on your AdWords ads*.

Upgraded URLs offer several benefits for advertisers, including:
  • less time spent managing URL tracking updates
  • reduced crawl and load times on your website
  • new ValueTrack parameters that help you gain additional insights about your ads. Learn more.

Johannes Lipka, Product & Solution Manager at eProfessional GmbH, says: “Upgraded URLs have been one of the most time-saving tools we’ve used in AdWords. It’s allowed us to change custom tracking parameters for a group of URLs all in one place, without re-setting ad stats. We plan to upgrade our clients’ accounts over to upgraded URLs as soon as possible.”

Destination URLs today

If you use URL tracking today, you’ll notice that Destination URLs are made up of two components:
  1. Landing page URL This is the URL that customers see in their browsers when they get to your landing page after clicking on your ad.
  2. Tracking This section includes information like redirects to third party tracking services, ValueTrack parameters, or custom creative IDs.
In the example below, blue represents the landing page, and green represents the tracking information.

With destination URLs, anytime you need to adjust tracking, you have to update the entire destination URL. This triggers a re-review of your entire destination URL and your ads stop running while your URL is re-reviewed -- causing you to lose time and potential new business.

What’s changing with Upgraded URLs

Upgraded URLs let you enter the landing page portion of your URL and your tracking information separately in AdWords. Now you have the option to update your tracking information at your account, campaign or ad group without having to re-set your ad stats.

Let’s see how the example URL above could be constructed using the new upgraded URL fields.

Final URL is where you’ll enter your website’s landing page URL.
The landing page '' is now entered in the Final URL Field
Tracking templates are where you enter your tracking information and tell AdWords how to assemble your URLs. Now, if you’d like to scale your tracking updates across multiple URLs, you can use a shared tracking template at the account, campaign or ad group level. If you’d prefer to manage your URL tracking information at the individual URL level, you can use a tracking template at the ad, keyword, or sitelink level.

In the example below, we’ve used a tracking template at the account level to apply our tracking information across all of the URLs in the account.
Tracking information for all URLs in the account is placed in the account level tracking template
Custom parameters let you customize the information you’d like to monitor as well as the specific values that get inserted into your URLs when your ad clicks are triggered. For example, if you’d like to insert the value 12345 whenever this specific ad is clicked, you can set the custom parameter {_mycreative} in this ad.
Enter '_mycreative' in the custom parameter field to insert 12345 whenever that ad is clicked
New URLs, new insights

As part of this upgrade, you’ll gain access to many new insights about your ad clicks.

New ValueTrack parameters let you track additional insights about your business. For example, if you’d like to track how many ad clicks were triggered for your creative by location, you can use the new {loc_physical_ms} ValueTrack parameter. To optimally use the new ValueTrack parameters, you can set them up at the account level so you can track these values across all the URLs in your account. Learn about the new value track parameters.
The valuetrack for location {location_physical_ms} is in green in the account level tracking template
Next steps

We’ll be rolling out upgraded URLs to all advertisers starting this week. We encourage all advertisers who use tracking in their URLs to upgrade to the new system by July 1, 2015. Starting on that date, your URLs will begin updating to the new structure.

If you're using a tracking platform to manage your URLs, we encourage working with them to manage these changes.

To learn how you can start using Upgraded URLs for your new ad URLs, please see our article on Help Center.

Posted by Leo Sei, Product Manager, Google AdWords

*Everywhere we say ads, we also mean other targeting options available for the Search Network, Display Network, and Shopping.

Dimensional weight support in Google Merchant Center lets you specify more accurate shipping rates

When shoppers search for the best deals online, they want to know the full cost of an item -- including the cost of shipping. In fact, we’ve seen that unexpected shipping costs are a common reason for users abandoning their online shopping purchases. That’s why we’ve been focused on making it even easier for you to showcase the right shipping cost to online shoppers, when they’re ready to buy.

Carrier-calculated rates in Google Merchant Center are an easy and convenient way to set up accurate shipping rates if you use one of the supported carriers. In the US, several major carriers recently announced that they’ve begun applying dimensional weight pricing when calculating the rates of their shipments. With this change, package pricing not only factors in the weight of the package, but also its dimensions.

To help you show accurate shipping rates for your items, we’re introducing support for dimensional weight shipping rates in Google Merchant Center. This update lets you define the dimensions of your packages used in shipping taking into account the length, width, and height of a package -- in addition to the weight you already provide.

We’ve created three new attributes that you can add to your product data to provide the dimensions of shipping packages for an item: ‘shipping length’, ‘shipping width’, and ‘shipping height’. Starting today, when you include these attributes, Google will calculate carrier-calculated shipping rates for supported carriers by taking into account dimensional weights. This ensures that calculated rates reflect dimensional shipping rates to provide users with the most accurate costs.

To learn more about dimensional shipping, visit our Help Center article, and select ‘United States’ at the top.

Posted by Sven Herschel, Product Manager for Google Merchant Center 

Fighting Bad Advertising Practices on the Web — 2014 Year in Review

Online advertising helps fund content and businesses on the web, from small family-owned shops to large publishers. While online advertising helps the web to work for all of us, this ecosystem can also attract bad actors that aim to misuse ads for harmful or deceptive purposes.

We work hard to keep our advertising ecosystem clean for users, advertisers, and publishers, and continue to invest substantial resources to stop bad advertising practices. We have a team of analysts who work around the clock to protect users, and continue to hone our detection technology to identify bad ads and stop bad actors as it’s a vital part of keeping our ads ecosystem clean.

As an example, last summer our analysis technology flagged a set of accounts as suspicious. To the human eye, the ads looked like ordinary rental property ads that met our policies. After we dug in deeper, we discovered that the system was right to be suspicious - the vacation rentals turned out to be a scam and the rental properties didn't exist. Our systems learn from incidents like these, helping us more effectively catch and remove bad ads and advertisers.

For the past several years, we’ve shared insight into our efforts to fight bad actors on the web. Today, we’re sharing new data on how we fought bad advertising practices over the past year. Overall, we disabled more than 524 million bad ads and banned more than 214,000 advertisers in 2014. While this represents a tiny fraction of the total ads on our platform - the vast majority of advertisers follow our policies and act responsibly - we continue to remain vigilant to protect users against bad advertising practices.

Here’s a look into some of the trends we fought against last year:

  • Combating counterfeiters: Our relentless crackdown on counterfeit goods is producing powerful results. We banned 7,000 advertisers for promoting counterfeit goods, down from 14,000 in 2013 (and 82,000 in 2012), demonstrating that counterfeiters are increasingly unable to circumvent our advanced enforcement systems.
  • Protecting against malicious software: To protect the safety and security of our users, we stop all ads pointing to sites where we find malware - whether it’s spyware, adware or other types of malicious software. Last year we removed 250,000 sites from our network for hiding forms of malware. 
  • Weighing in against weight loss scams: While many advertisers selling dietary supplements provide accurate information, some bad actors use outrageous claims to entice consumers. In 2014, a group which includes Google, AOL, Yahoo and others, released a report showing that we had collectively removed or rejected more than 2.5 million ads related to weight loss and dietary supplements over the past 18 months. 
Here’s a look at our work to get rid of bad advertising practices in 2014:
This is a constantly evolving fight. Bad actors continually create more sophisticated systems and scams, so we too are continually evolving our practices, technology, and methodology in fighting these bad ads. The security of our users is the foundation of our ecosystem, and we’ll continue to work tirelessly to keep people safe online. If you’d like to provide feedback on specific ads or our policies, check out our online form.

Posted by Vikaram Gupta, Director, Ads Engineering

Google Trusted Stores: Now it’s even easier to help shoppers buy online with confidence

There's nothing like shopping online knowing that you'll get great customer service, on-time delivery and free purchase protection. And because we want this experience to be everyone's, today we’re rolling out a set of improvements that will make it even easier for merchants to join Google Trusted Stores, our program that has helped thousands of merchants gain their customers’ confidence.

Win the trust of new shoppers

Google Trusted Stores is a free certification program to highlight that you offer a consistently great shopping experience. Once qualified, your store will be recognized with a badge that is displayed on your site and on Google Shopping. Your customers will be offered free purchase protection by Google after making a purchase on your site, covering eligible orders up to $1,000.

Applying to become a Trusted Store is now simpler than ever. You only need to create an account and add two snippets of code to your website. You no longer need to submit shipment and cancellations feeds, and you’re now able to specify a custom position for the Trusted Stores badge on your site and display it on HTTPS pages.  
New Google Trusted Stores badge showing seller ratings and purchase protection
Highlight your Trusted Stores status in AdWords and qualify for seller ratings

Reviews collected through Google Trusted Stores help you qualify for seller ratings, which show on your AdWords text ads and Google Shopping. This integration provides shoppers with helpful information, while giving you a free way to earn the rating you deserve.

You can also enrich your AdWords ads by displaying your Google Trusted Stores status through a review extension. Review extensions are displayed on a separate line in your AdWords ads and may increase their clickthrough rates.
Show your seller ratings and add a review extension to your AdWords ads
Many partners are already enjoying the benefits of participating in the Trusted Stores program. For example, John Fitzgerald, Director Digital Marketing at Beau-Coup, told us "Our participation in the Google Trusted Stores program has resulted in increased traffic to as well as higher sales. The Trusted Stores review extension highlights our status in AdWords, bringing more customers to the site, and the Trusted Stores badge gives shoppers confidence resulting in higher conversion rate overall."

Get started with Trusted Stores

We made these changes available internationally in the UK, Germany, France, Australia and Japan a few months ago and hundreds of merchants have become Trusted Stores in these countries already.

The Google Trusted Stores program is free and easy to set up, making it ideal for any merchant, large or small, interested in boosting shopper confidence. If you want to join the Google Trusted Stores Program, apply here.

Posted by Michaela Feller, Product Manager, Google Shopping

Five resolutions for Shopping success in 2015

We know that retailers are always looking for the best ways to promote their products and reach shoppers online in the exact moment they’re looking to buy. Our mission with Google Shopping is to help you do that. In 2014, we introduced Shopping campaigns to all Product Listing Ad (PLA) advertisers to offer a more streamlined, retail-centric advertising experience. This year, we want to continue to help you make the most of your PLA investment.

In the spirit of self-betterment, we invite you to join us in resolving to make 2015 your best year yet. But instead of making resolutions you know you may not keep, how about trying our countdown of suggested resolutions to improve your product data and boost your PLA success? Just think of it — all the satisfaction of accomplishing your goals, and no wasted gym memberships. Kick off the new year by checking out a few ideas below:
  1. I will be on time. Keeping track of all your meetings, appointments, and social events is crucial to making sure you get the most out of your day. But while you’re managing your personal tasks, don’t forget to plan ahead when updating your product data -- it’s key to ensuring your products show on Google. Make sure to check the Google Shopping policies and act quickly in response to any notifications or warnings you may receive; you can even put a reminder on calendar and list out steps to resolve a warning before the specified deadline. With time to spare, rest easy knowing that you’re in tip-top shape to take full advantage of every opportunity to reach more shoppers, when it counts. 
  2. I will get organized and eliminate clutter. You’ve just made it through the hustle and bustle of the holidays -- and your home, nerves, and work are probably still reflecting it. Relax -- it’s a new year, and it’s time to get things back under control. Part of reaching that “zen” state is making sure your product data is up-to-date. With the help of automatic item updates in Google Merchant Center, dynamically update product price and availability shown on PLAs if there’s a difference between your data feed and your website’s microdata. This will help you seamlessly update your ads and avoid disapproval from mis-matched information; in fact, merchants who have opted in to this feature have seen a 50% reduction in price-related item disapprovals.
  3. I will try something new. Did 2014 have you feeling like you were stuck in a rut? This year, break free from your standard routine and get inspired. Learn a new language, pick up a paintbrush -- or try out new Google Shopping features to help you reach even more customers across screens this year. As consumers are turning more and more to their mobile devices to shop on-the-go, the new Auction Insights report can help you better understand your mobile impression share and see how you stack up against the competition. On Black Friday of 2014, we saw a 3.5x increase of people searching for products on mobile year-over-year. By analyzing your performance on mobile, you can optimize your mobile bid modifier as necessary to reach your shoppers, wherever they’re searching.
  4. I will be a better listener. No texting during dinner. No talking over others. And no more ignoring key Shopping insights. Just as listening to your friends and colleagues can mean more opportunities to develop better personal relationships, listening to your campaigns can help you nurture better results to sell more of your products. Check out a handful of tools we have for you to stay in tune with the health and performance of your campaigns, including the Diagnostics tab in Google Merchant Center to ensure that your data is free of issues, or the Search Terms report to help you identify new opportunities to optimize your titles and descriptions, based on how consumers are searching for your product.
  5. I will be a better communicator. Just as listening can be an important part of developing stronger relationships, so can communicating. Regardless of the type of relationship, from friendship to family to job-related, the better you are at communicating, the more successful that relationship is likely to be. Foster an open dialogue with us by double-checking your contact information in your Google Merchant Center account; this will ensure we continue to send updates and alerts to email aliases that are actively monitored, so you don’t miss out on important details.
Here’s to Shopping success in 2015!

Posted by Kim Doan, Product Marketing Manager for Google Shopping

A Year in Review: Celebrating our Customers’ Successes

It’s been a busy year for our customers. We’ve been inspired to learn from all of you -- advertisers from around the world, large and small, across so many industries. Thank you for the feedback you have given on our products as well as the insights you’ve shared. As we come to the end of 2014, we want to share some customer stories that we hope inspire you as much as they have inspired us.

L’Oréal Paris builds brand love with search.
L’Oréal Paris uses Search insights to get ahead of beauty trends and develops product and messaging to respond to consumer interests. The brand rejuvenated the home hair care color category and brought 50% new consumers to their Feria Ombré product. Learn more.

Sephora creates engaging mobile experiences for shoppers online and in stores.
Sephora uses the smartphone to showcase their beauty products with local inventory ads, which drive consumers to buy on Sephora’s website or in-store. In addition, Sephora engages their in-store shoppers with an app that allows them to scan products for more information. Learn more.

Hyatt drives engagement across the web with rich media.
Hyatt creates iconic video creative to attract female business travelers to book a room at a Hyatt hotel. The brand ran Lightbox Ads across the Google Display Network and TrueView video ads on YouTube. The result gave the brand exposure to 17M business travelers with a 26% lower cost per engagement than the campaign average. Learn more.

Extra Space Storage uses new innovations to reach customers in the most relevant and engaging way.
Extra Space Storage develops ads in real time with the newly launched ads customizers to make sure they are reaching their customer with the most relevant message. In a recent campaign, these ads led to a 113% increase in CTR. Learn more.

1-800 Flowers unlocks full customer value.
1-800 Flowers wanted to understand the full value of AdWords search ads - including the impact of click-to-call ads. They tracked estimated cross-device conversions to better understand how their customers interact across devices. They uncovered a 7% increase in overall conversions, and 8% to 10% of their overall AdWords revenue came from click-to-call. Learn more.

Point It implements automated bidding to save time and increase efficiency.
Point It, a Seattle-based search marketing agency, wanted to save their account managers time so they could focus on more strategic initiatives. The agency added automated bidding, and client performance boomed. The agency saw a 47% increase in ROAS, with CPAs that were 4% lower and revenues were 8% higher. Learn more.

We look forward to the year ahead - when we’ll share more product innovations, best practices and customer stories.

From our AdWords family to yours -  happy holidays, and we’ll see you in 2015.

Posted by Jenna Sandoval & Perla Campos, Product Marketing Managers, Performance Ads

Measure more: improving Estimated Total Conversions with store visit insights

People are living their lives online, using multiple devices throughout the day to shop, communicate and stay entertained. This constant connectivity means customers are engaging with your business in new ways after seeing your online ad -- they might call your business, download your app or go to your store. Last year, we introduced Estimated Total Conversions (ETC) to give you a more complete picture of how AdWords drives these new conversion types. Since then, we’ve been steadily improving ETC to measure phone calls, in-store purchases and cross device conversions.

With the holiday season upon us, it’s clear that the majority of sales for many industries still happen in person - in fact, roughly 95% of retail sales take place in physical stores.1 And online activities are influencing offline transactions more than ever, bringing together the digital and physical worlds. Thirty-two percent of consumers say that location-based search ads have led them to visit a store or make a purchase,2 so it's more important than ever for businesses to understand the impact that search ads have in driving visits to your physical locations, whether that’s a store, hotel, auto dealership or restaurant.

In the coming weeks, we’ll be rolling out store visit measurement to eligible advertisers in the U.S. as the latest enhancement to ETC. Learn more.

New paths to purchase increase consumer expectations, compelling businesses to re-think experiences and measurement

Constant connectivity brings with it an epic shift in the way businesses build experiences for their customers. Consumers are demanding more touchpoints with businesses -- more than 70% of consumers who have used ad features such as directions or the call button say it's important to have location information in ads,3 74% of shoppers want to see how much inventory there is for a product at a nearby store.4 Getting better insight into these new, complex purchase paths can can help you optimize your online marketing programs, design better experiences for your customers and allocate budget more effectively. Store visit measurement is key to unlocking these insights. Here are a few ways that businesses are seeing value so far.

PetSmart, the nation's largest specialty retailer of pet supplies, uses store visits data to improve its customer shopping experience -- today, this often starts with people researching online and then visiting a store. Based on the insight that 10-18% of clicks on search ads lead to a store visit, PetSmart is now investing more in ads that reach customers across screens. For example, PetSmart has increased use of location extensions in their ads to show maps and directions to help people find nearby stores when they are searching for products like puppy treats or aquariums.
Office Depot, Inc., formed as part of the merger of Office Depot and OfficeMax, is a leading global provider of products, services and solutions for every workplace -- whether your workplace is an office, home, school or car. The company uses insights from store visits data to understand which products, such as laptops, printers or backpacks, are driving people to visit one of its 2,000 Office Depot and OfficeMax retail locations. These insights help Office Depot, Inc., decide which products to include in its local inventory ads. These ads show whether or not a product is available in a nearby store and where the nearest store is located. This makes it simple for customers to discover what products are in stock as they’re shopping and researching online. Christine Buscarino, VP of E-Commerce Marketing at Office Depot, Inc., says her team is now able to provide "contextually relevant information, where and when customers need it."
This feature has been carefully designed to keep data private and secure.  We never provide anyone’s actual location to advertisers. Instead, store visits are estimates based on aggregated, anonymized data from a sample set of users that have turned on Location History. This data is then extrapolated to represent the broader population.

If you’re interested in learning more about how you can start using store visits in ETC, contact your AdWords account representative for more information.

Posted by Surojit Chatterjee, Director of Product Management, Mobile Search Ads

eMarketer: Total US Retail Sales Top $4.5 Trillion in 2013, Outpace GDP Growth, April 2014
Google/Ipsos MediaCT/Purchased, Research: Understanding Consumers’ Local Search Behavior, May 2014
Google/Ipsos MediaCT/Purchased, Research: Understanding Consumers’ Local Search Behavior, May 2014
4 Google/Ipsos MediaCT/Sterling Brands, Digital Impact on In-Store Shopping, October 2014

Use ad customizers to gear up for your holiday promotions

A few months ago, we introduced ad customizers, a new AdWords tool that lets you show highly relevant text ads to your customers, in real-time, even when you have thousands of products, services, and promotions—all changing by the day. Check out this video to see how you can put ad customizers to work in your accounts.

Use ad customizers to boost performance this holiday season

As the holiday season continues, there’s no better time than now to use ad customizers to connect with your customers at scale with the products and promotions they’re searching for, in real-time. Cameron Urry, Senior Interactive Acquisition Manager at Extra Space Storage, says: “We loved the ability to use the same ad template across multiple ad groups, while still being able to share a unique and relevant message to our potential customers.” To learn how Extra Space Storage used ad customizers to dynamically insert their daily inventory details, and increased their CTR by 113%, check out their story on Think with Google.
Elite SEM, a performance driven digital marketing agency, also implemented ad customizers for their client, Clarks USA, to help them dynamically count down the number of days left in their Black Friday and Cyber Monday promotions, influencing customers to convert on their site. Kylie Beals, eCommerce Marketing Manager at Clarks Americas, says: "When using countdown ads over the Black Friday / Cyber Monday weekend, we noticed a 32% uplift in CTR. The ads proved effective at driving urgency once the consumer was onsite because conversion rates increased 3% over static ads."

Introducing the new countdown widget

And, to make it even easier to dynamically count down to important events like promotions in your ads, we are rolling out the new countdown widget to AdWords over the next few weeks. Now, you can easily set up a countdown to an event just by typing “{=” into any line of ad text as you’re creating text ads in the ‘Ads’ tab. You can also preview what the countdown will look like in your ads before setting them live.
This holiday season, don’t forget to use ad customizers to dynamically show your customers:
  • the number of days, hours, or minutes left to ship their holiday presents in time
  • daily discounts or promotions for your hottest deals
  • most-up-to date inventory availability on your products, or even the number of flights left to make it home in time for the holidays
To learn how you can set up ad customizers in your account, visit our AdWords Help Center.

Posted by Karen Yao, Group Product Manager, AdWords

Video Analytics Page in AdWords for Video launches today, helping marketers make ads people choose to watch

In AdWords for video, you add targeting and budgets to YouTube videos to make video ad campaigns. Until now, advertisers looking for info on how their videos performed outside of when they appeared as ads would need to jump over to YouTube Analytics for that data. Today we’re excited to announce a revamp of Videos reporting to offer more YouTube Analytics-style performance metrics right in AWV, bringing a greater focus on video creative to campaign management and optimization.
As you can see in the above chart, the new Video Analytics page prominently features a visualization of your video’s views, split by paid and non-paid to give a holistic sense of how your video is doing. The page also brings the powerful audience retention graph to AWV (formerly only available in YouTube Analytics) – with this you can fine-tune your creative by visualizing when audience interest waxes and wanes. For example, are you seeing a steep viewer drop-off at a certain point? This alerts you to an opportunity to re-cut your video to hold their interest longer.
This new reporting page also offers a panel that provides a sense of a video’s contribution to overall account performance, letting you see which videos are over or underperforming across all your campaigns, and more fully depicts how your video creative is helping to build your audience on YouTube.

For more information please check out the Help Center article here. We hope this new feature provides more context for your video ad creative, and helps you make ads people choose to watch.

Posted by Avi Fein, Product Manager, AdWords for video

Drive Downloads and Re-Engagement for Your Mobile App

There are millions of mobile apps with more introduced every day. But as we talked about during our livestream yesterday, how do you get people to find your mobile app?  And once they do, how do you keep them coming back? We’ve created best practice guides to help you do both.

The first guide, Tapping into Mobile App Installs, and its one-page checklist will show you how to drive installs of your app and grow a valuable user base. You’ll find out how to:

  • Estimate the value of a user for your mobile app
  • Attract potential users with compelling ads and app store pages
  • Track and optimize the app downloads acquired through display, search, and video

The second guide, Tapping into Mobile App Engagement, and its one-page checklist will show you how to keep users coming back into your app for more. You’ll find out how to:

  • Track what happens after users install your mobile app
  • Create enticing ads that will re-engage users and deep link them to the most relevant parts of your app
  • Drive engagement with your app by reconnecting with users through display and search

Building an app is only the first step. If you want it to be found and used often, download these guides today.

Check out these and other Google Best Practices over at

Posted by Matt Lawson, Director, Performance Ads Marketing

Introducing the new AdWords Editor, turned up to 11

Over the past two months, we’ve rolled out a series of tools built for AdWords power users. Designed with our most sophisticated advertisers in mind, these tools help simplify your workflow and reduce the time spent on campaign management. And as announced today on our global livestream, we’ve launched an exciting update to one of our most popular tools: AdWords Editor.

AdWords Editor 11.0 represents the biggest update to the application since we released it in 2006. It’s been redesigned from the ground up: we’ve enhanced all of the features you know and love while adding new ones to help you do more in less time. With a brand new visual design and faster interface, AdWords Editor 11.0 is built to make you more efficient as you view and make changes across your accounts and campaigns.
Manage accounts and items side by side

In AdWords Editor 11.0, you can open multiple windows to view different parts of your account at the same time. For instance, you can now open a new window to view your keyword list while creating your ads. You can also easily manage multiple accounts at once by opening as many account windows as you like. Arrange them side by side and even copy and paste or drag-and-drop items between them. You can also add and manage all of your accounts, download data, and monitor status in the new accounts manager.

Find what you’re looking for faster

As your accounts grow, so does the need to find the things you’re looking for. In AdWords Editor 11.0, we’ve introduced a new panel for selecting type lists. This feature removes the need to navigate using tabs, so you can quickly perform common tasks while instantly accessing your campaigns, advanced features, and settings.
Type Lists
If you’re looking for something specific, use the improved, advanced search bar. You can now apply multiple search criteria and filters, and even save popular searches for future use. And once you’ve found what you’re looking for, it’s easy to navigate and make changes using simple keyboard shortcuts (Mac, Windows). Jump to an ad group and create a new set of keywords in seconds. You can also quickly access your favorite bulk editing tools from any view -- find and replace ad text with just a few clicks or change capitalization across multiple keywords.

Perform more actions in bulk and at scale

Making large-scale changes is even easier in AdWords Editor 11.0. Advanced multi-select functionality makes viewing and updating specific parts of your account simple. Select any combination of campaigns and ad groups to view their ads or keywords, and paste them into multiple campaigns and ad groups at once.

Manage your Shared Library to assign bid strategies and sitelinks across multiple campaigns and ad groups. The “Make multiple changes” tool now automatically organizes your text into rows and columns as you add, update, or remove multiple items on the fly. And a detailed history of your recent changes is now just a click away, along with the option to quickly undo or redo multiple changes in sequence or in bulk.

Upgrade to AdWords Editor 11.0

The latest version of AdWords Editor is now available globally for Mac and Windows -- upgrade today! You can learn more about AdWords Editor 11.0 in the AdWords Help Center.

Support for previous versions of AdWords Editor will continue for four months to allow you time to upgrade. To ensure uninterrupted use of AdWords Editor, you will need to upgrade to 11.0 by April 10, 2015.

Posted by Geoff Menegay, Product Manager, AdWords Editor

Click through AdWords in 2014

Welcome to the Inside AdWords livestream! Today, Jerry Dischler, Vice President of Product Management for AdWords, explores our most innovative products of 2014, shares customer stories and best practices, and wraps up the year with an announcement you won’t want to miss. Tune in to the livestream on YouTube or watch below.

Making mobile easier: Lightbox ads now available across screens

Creating ads that can run -- and look beautiful -- across the ever-expanding universe of the world’s more than 2 billion smart phones and tablets1 is complex to say the least. Last month, we announced that we'd be bringing our popular Lightbox format to mobile devices. Today we're happy to share that these reinvented Lightbox ads are now available for all AdWords advertisers globally.

Bringing Lightbox Ads Across Screens

With Lightbox ads, it's easy to use existing creative assets to create beautiful, engaging ads that look great on any screen size. These ads pull assets from your YouTube channel, can use uploaded images, or your Google Maps listings to build full screen experiences within a standard Interactive Advertising Bureau (IAB) ad size. The ability to integrate content from other Google products - like Shopping listings, G+ pages -  is coming soon. Because these ads are built in HTML5, using responsive design, the assets dynamically fill the publisher site, mobile app, screen, or device -- desktop and mobile.

Lightbox ads are great at driving brand consideration because they’re billed on a cost-per-engagement (CPE) basis. This helps your digital display dollars go further because your brand’s experience automatically finds a qualified audience -- and you don’t pay if people don’t expand and engage with the creative experience. This expansion happens when people hover over your ad for two seconds to expand it on a desktop, or tap to expand it on a mobile phone or tablet. Plus, the optimization engine behind Lightbox ads learns over time so your campaigns get better at reaching the audience most likely to engage with your message as your campaign runs. Like all of Google's display ad offerings, Lightbox ads work seamlessly with our audience solutions and can be measured using Brand Lift reporting.

See how seamless it is to build Lightbox ads with images, videos, and maps, by watching the video below.

Testing Lightboxes with Important Purchases

For 12 years, Universal McCann and Sony have been working together to tell the stories of everything from the newest box office releases to cutting edge consumer technology. They joined our beta test for Lightbox ads to market both.

Sony Electronics is using Lightbox ads to advertise their 4K Ultra TV, their Xperia smartphone, their Playstation, their soundbar, and more. Sony Pictures is offering people the preview of their new movie, Annie, in theaters on December 19th, featuring the trailer as well as an awesome emoji inspired sing-along video.

"We chose to use Lightbox ads for our Q4 campaigns because we needed our content to achieve scale across the web. Our clients spend a lot of time, money and energy creating video assets and making sure they get seen by the most qualified, engaged users is our top priority. Google’s new Lightbox ads help us make sure that happens." said Deborah Gaudette, Senior Vice President, Digital, Universal McCann.
Kate Spade, Ford Italy, Boots UK, Jabong India and Pepsi Australia are also running successful Lightbox campaigns.

By launching this update to Lightbox ads, our goal is to free brand marketers to spend less time dealing with mobile  complexity, so you can do what you do best -- engage users with a compelling brand story. We’ll be adding more functionality to this format over the course of 2015. Stay tuned for more enhancements to Lightbox ads in the near future!

Learn more about building your own Lightbox ads in the AdWords Help Center.

Posted by James Beser, Group Product Manager, Display Ads


Happy Omnidays!

December of 2014 may be remembered as the first truly omni-channel holiday season: the year retailers really stretched the sales funnel to include mobile, store visits and online buying under one big connected holiday umbrella.

Let's take a break from the holiday dash to see what we can learn from companies that have been creating unified shopping experiences for consumers while ringing in bigger and better profits for themselves. We'll start with a salute to three great examples of omni-channel thinking: Macy's, Sephora and REI.


When over 15,000 people streamed into Macy's main New York City store at 6 pm this Thanksgiving Day, CEO Terry Lundgren wasn't too surprised. Omni-channel helped put those shoppers there. “So far, people are gravitating to the doorbusters," Lundgren said the next day. "There’s so much information online, so they’re doing that research and going right for those doorbusters."1

Macy's has been working for years to focus its marketing and retail teams into a group with a
single vision on omni-channel conversions just like these.
"That incentive, of growing the number of omni-channel customers, is something we have shared over the last couple of years," says Jennifer Kasper, Macy's Group VP for Digital Media and Multi-cultural Marketing.


"In retail, you can't think of mobile as a threat. You have to think about it as a magnet to draw that client into your store." That quote from Bridget Dolan, Sephora's VP Interactive Media, says it all about how Sephora has been winning with omni-media.

Sephora's progressive approach is the result of watching, and actually listening to, its customers. Today the Sephora mobile app lets shoppers scan products right off the shelf and see if they're right for their look. They can also look up past purchases, in case they want that same great shade of lipstick or eye shadow again.
New research shows that 46% of shoppers who use mobile devices in-store say they turn to the retailer’s site or app for information while they shop.2 "I really can't believe how much of our traffic is now coming from mobile devices," says Bridget Dolan, "and how many of our clients are using search as the way that they figure out which products they want to buy while they're standing in-store."


The trusted outdoor retailer’s stores – especially its flagship locations -- are paradise for anyone who plays outside. REI now uses digital as a way to pull customers right into that local store experience.  After researching online, REI customers come into the store to try on those hiking boots or skis and then make the purchase.

Google/Ispos/Sterling research shows 69% of shoppers say they gather information from physical stores at some point in their shopping cycle.3 "One of the things we know definitively is that all of our digital tools really connect our members to our stores," says Annie Zipfel, SVP of Marketing for REI. "So they're often researching product online… and ultimately they're coming in the store to make that purchase."

What can we take away from these three examples of omni-channel success?

1) Care less about where. All three of these retailers are focused on using all channels to drive sales — wherever those sales might happen. As Jennifer Kasper of Macy's puts it, "The bottom line is, we're indifferent to whether [a shopper] converts in the store or online. We just want her to shop with Macy's."

2) Make mobile a magnet. The best omni-channel retailers make mobile a part of their in-store experience, inviting shoppers to use their hand-held devices as they browse. As Bridget Dolan of Sephora says, "We really welcome our clients to take out their phones in our store. A client that really knows exactly what she's buying, all the reviews, all her options... is actually a happier client and will come back and shop with you more often."

3) Bring down internal barriers. Annie Zipfel of REI says, "It is a smaller and smaller group that shops only in the store, or only online." If you still keep separate online and offline marketing teams, it may be time to think about bringing them, and their incentives, together so they can speak to customers in the way those customers shop now.

Happy Omnidays, retailers!

Posted by Julie Krueger, Retail Industry Director

Visit the Local Retail Playbook to see our new “Digital Impact On In-Store Shopping” research about how consumers are shopping on and offline, and how retailers are responding this holiday season.

1"CEOs of Target, Macy's, and Others Weigh In on Black Friday Sales.", November 28, 2014.
2"Digital Impact on In-Store Shopping." Google/Ipsos MediaCT/Sterling Brands, October 2014.

A better way to reach customers on the Google Display Network

Advertisers have been using interest category marketing since 2009 to connect with people across the Google Display Network based on their interests.  Since then, we've added new and more powerful interest-based capabilities: affinity (for enthusiasts), custom affinity (for niche segments), and in-market audiences (for ready to buy shoppers).

As these more sophisticated audience tools offer advertisers more flexibility and control, “Other interests” will no longer be a targeting option for new and existing audience campaigns starting on January 15, 2015.

Current campaigns that target “Other interests” will continue to run until June 2015, after which they’ll be automatically upgraded to one of these options:

  • Affinity audiences: Reach TV-like segments at scale to drive brand awareness.  Kraft used affinity audiences to reach cooking enthusiasts to build awareness for their new ‘Fresh Take’ brand. 
  • Custom affinity audiences: Find niche segments that you custom-tailor for your brand. Electronic Arts used custom affinity audiences to engage fans of specific NFL teams in their recent Madden GIFERATOR campaign. They created 32 custom affinity audiences, one per NFL team, to reach fans of specific teams with display ads timed to the real-time action on the field.
  • In-market audiences: Reach consumers while they’re actively browsing, researching or comparing products related to a category you choose. For example, the online car dealership Autobytel uses in-market audiences to reach customers actively researching specific models, price comparisons, and consumer reviews, as opposed to casual car enthusiasts. 

Additional details about this upgrade will be shared on this blog and in email communications to advertisers undergoing this change.

To learn more visit the AdWords Help Center.

Posted by Max Maxwell, Product Manager, Display Ads

Join us as we click through AdWords in 2014

Whether you’re building out new campaigns or making critical budget decisions, we want to help you start off the new year with everything you need to connect with your customers, wherever they may be online: across the web, on mobile-sites, and in apps.

On December 10, 2014 at 12:30pm PT / 3:30pm ET, AdWords product managers and I will be hosting a half-hour livestream to look back at this year's new features, offer best practices, and share customer success stories.

Join us to:
  • Understand how app developers are driving installs and re-engagement across search, display, and YouTube on all those shiny new devices people will unwrap this holiday season.

  • Learn how LendingTree and are making more informed business decisions by measuring cross-device conversions and phone calls.

  • Discover essential best practices for automated bidding and app promotion.

  • Wrap up the year with an announcement you won’t want to miss. We think you’ll like it.

We hope you’ll join us December 10th, here on the Inside AdWords blog as we click through AdWords in 2014.

Posted by Jerry Dischler, Vice President, Product Management, AdWords

Richer mobile shopping experience this holiday season

More than ever, people are searching on their devices at all hours and places. As a result, we’ve seen a 3.5X increase in shopping searches coming from smartphones year-on-year, and this continues to grow.1 And we’re currently sending more mobile traffic to retailers per week from Google Shopping than we did during the peak of last holiday season.2 So we're making it easier to find the information and images people need to make shopping better on mobile.

Providing richer mobile shopping experiences

Shoppers often want to see more detailed information about a product before making a purchase decision. Now, when they search for a specific product on their smartphone or tablet, we show an expandable product card with rich product content such as reviews and details for that item. For example, on a query such as the Nexus 10, results will show the image of the product along with merchants who carry this tablet, detailed information on the product, and product reviews from customers.

Product card on mobile

And for shoppers who procrastinate buying gifts until Christmas Eve (or can't wait for presents to arrive in the mail) we’re bringing the local shopping experience to more people with local inventory ads on tablet. Shoppers can now find products nearby using any device, which means that advertisers can promote their local products throughout the holiday season - even after the holiday shipping cutoffs have passed.

Local inventory ad, local storefront and related items on tablet

We're also helping to bring products to life on Google Shopping by allowing people to view images from multiple sources and explore products from any angle. Shoppers can now rotate selected products in 360 degrees to see them in more detail on mobile.

360 degree views on mobile

To ensure your products are visible to smartphone shoppers this holiday season, be sure to take advantage of Auction insights segmented by device. Evaluate how you stack up against your competition, identify missed opportunities and refine your bid modifier strategy to gain a greater share of voice on mobile. Check out our recent post on new reporting launches for more information on new insights now available in Shopping campaigns.


1Global Google Internal Data, Week of 10/25-10/31 ‘13 to ‘14. Shopping searches are defined here as queries from a smartphone that trigger a Product Listing Ad.
2 Global Google Internal Data, Week of 12/2-12/8 ‘13 compared to 11/1-11/7 ‘14. Mobile traffic is defined here as traffic from smartphones.

Comment Wall


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Comment by Sebastian James on November 23, 2009 at 8:45am
Reality check for AdWords:

Great article, remember to build trust at the same time you position low price.
Comment by Ralph Paglia on August 28, 2009 at 9:43pm

That's just Toyota's misguided attempt to prevent people from advertising their cars on Adwords... If you work for a Toyota dealer, request an exception to the rule in Adwords where the window is that tells you why it was disallowed... then write "This Adwords account is operated by a TMC authorized Toyota dealer. ABC Toyota, Dealer #####"... Within 24 to 48 hours your request will be approved if the dealer number matches up to the name

I do it all the time for the Toyota dealers that my team supplies with Digital Advertising services..
Comment by Sebastian James on August 28, 2009 at 5:09am
Is anyone having trouble using ads with "Prius", "Highlander" and other Toyota models in their copy? I'm finding that the ads never get approved, or get approved for limited run. As a blogger, I'd like to be able to attract readers by telling them about a specific post on the new Prius. Not being able to is frustrating. Are digital marketers assigned to sell Priuses running into the same problem?
Comment by Ralph Paglia on August 24, 2008 at 3:15pm
Here's a very helpful resource center from our friends at Google:
Comment by Ralph Paglia on June 16, 2008 at 6:40pm
Hard to get Google "Talk to Live Person" information:

To speak with an AdWords Specialist:

1. Call 1-866-2-Google, and press 2 to access AdWords.

2. To expedite your call, press 1 to enter your Customer ID. This number is located at the top of every page in your AdWords account, next to your name and email address.

3. Press 2 if you don't have your Customer ID available, and you'll be transferred to the next available AdWords Specialist.

4. Press 3 if you'd like to start an AdWords account or want to learn more about the AdWords program.

AdWords Specialists are available by phone Monday - Thursday, from 7 a.m.
to 7 p.m. PST (U.S.), or on Friday, from 7 a.m. to 6 p.m. PST (U.S.).

If you have additional questions, please visit our Help Center at to find answers to many frequently asked questions. Or, try our Learning Center at for self-paced lessons that cover the scope of AdWords.

We look forward to providing you with the most effective advertising available.


The Google AdWords Team
Comment by Ralph Paglia on May 19, 2008 at 5:33pm
To this day I have not found a better single page web site with direct access to all knowledge needed to properly manag varu=ious types of Google Adwords campaigns... Here it is:

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