Automotive Digital Marketing

# Your BDC Department – Managing Expectations Using The 4×4 Method Of Accountability

Just like in sales it’s important that you set goals, but even more importantly that you ensure the goals are being met in the BDC. The BDC, or the business development center, can be a huge profit center for the dealerships that do it right, the opposite for those that don’t. In order for the BDC to be profitable you must take a methodical approach to management, that is, you must manage by percentages.

The 4×4 Method of BDC Accountability

While there are many different percentages that can be tracked lets take a look at the most important ones, they are:

• Contact Rate
• Set Rate
• Show Rate, and
• Sold Rate

Each one of these must be tracked on a daily basis, they can both make or break the dealerships month. I get asked the question all the time, “Craig, what are some of the benchmark numbers for a contact, set, show and sold rate?”

There really is no easy answer to that question because it all depends if it’s new car or used car leads, prime or subprime. Each one will be different, instead lets take a look at your goals and do some math. Lets say you want your BDC to be the cause over 100 sales this month, how are you going to get there? First, take a look at your lead count, lets say you get an average of 750 leads per month. That means you must have a lead to sale rate of  13.4%, very doable.

From there, lets back it out and figure out what the overall contact, set, show and sold rates must be in order to reach that 13.4%

• Contact = 80% Contact Rate or 600 set appointments
• Set = 80% Set Rate or 480 set appointments
• Show = 62.5 % Show Rate or 300 shown appointments
• Sold = 33.5 % Sold Rate or 100 sales

While some numbers can be higher and others lower that is what the combined percentages of the entire BDC must be in order to sell just 13.4% of your leads and sell 100 cars from 750 leads.

So now that we have the first 4 in the 4X4 Method of BDC Accountability lets dig into the second 4, they are:

• Daily
• Weekly
• Monthly, and
• Yearly

Since you already know what percentages you will be tracking, the second 4 tells you how often you should be meeting with your BDR’s in order to ensure that the numbers are met.

Once A Year

Once A Month

In order to reach your yearly goal you must ensure that your BDR’s are doing their part. Each month, sit down with them one-on-one and take a look back at what their monthly goals are and figure out both what they did right and what they did wrong. Make sure that they are doing their part and are meeting the 1.16% increase month over month. If not, train, train, train!

Once A Week

Don’t wait till months end to see if they are on goal. Each week sit down one-on-one and make sure that each BDR is on track to reach goal.

Each Day

Review the previous days numbers, that is, contact, set, show and sold to ensure that they are moving in the right direction. Train if not, reward if they are.

Recap

I know there was a bunch of numbers thrown out but in order to see success in the BDC you must track the 4 percentages at 4 different times to ensure that the BDC is growing in the right direction… up! Of course, the right BDC starts with the right people. At AutoMax Recruiting and Training we not only hire and train the best salespeople in the business we also hire the best BDR’s and BDC managers in the business. If you are ready to take your BDC to the next level then contact AutoMax here, you will be glad you did!

By Craig Lockerd

Views: 111

### Replies to This ADM Discussion

Opinions?

Automotive Professional Network and Resource Exchange for Car Dealers, Managers, OEM and Marketing Practitioners seeking Best Practices.

 Onsite/Offsite Combination ADM Consulting, LLC Professional Services Select the maximum monthly investment you plan to make \$ 1,950.00 3,900.00 5,850.00 USD

February 2019

## Top 20 Contributing ADM Professional Community Members (Past 30 Days)

Getting too many emails from ADM? Click mailbox below to control which types of alerts and updates you are sent......

## Top Automotive Marketing Forum Discussions

### 1. Main SEO Trends 2019

Posted by Kevin Lewis on January 24, 2019