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Does anyone know if there is a product available which will integrate with ADP to send automatic updates to customers cell phones regarding the status of the service repair? Or, a free web-based service which a writer could use to send short text messages to customers instead of lengthy phone calls....Thanks!

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Have you checked into the ADP digital phone system that uses Cisco phone sets?
I think Customer Touch has some sort of notification for Parts orders as well as Service.
Fusion Logixx has a series of triggers that send text alerts based on real time data integration on the service drive. You can also check out online.
Talk to Mike Smith (owner) here is his cell number. Drop my name.
319-360-2914
He is an ADP partner as well.

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