I am posting this discussion to share with you a new product that we had setup at my dealership. At first I was against this product because I thought it would threaten my job security as a BDC manager. I was wrong! Not only has it secured my job security it has made me the Hero at my dealership this month! It is always nice when a BDC manager gets to be the hero, too often what we do is not recognized. The product is called CallRevu. You can learn more about it at this website www.CallRevu.com
. Basically what it does is save me hours of listening to calls and lets me focus on the calls I need to address quickly. CallRevu records, tracks and even listens to every call, then they send either a "real time alert" to myself or my sales managers alerting us quickly if there is a missed opportunity and CallRevu transcribes all the calls and provides us with a summary report every morning. I can focus my training to the BDC reps based on the report and I can praise other reps for an outstanding job without sitting for hours listening to calls. We have increase our sales appts this month with CallRevu because it allows us to find missed opportunities or dropped calls quickly and call the customers back and set up appointments. CallRevu offers a Free 5 day trial. I would take them up on this and be the hero at your dealership too. Tell them Kirstie from Condor Auto Group referred you.