They say "There are no stupid questions, just stupid answers". They also say "There are no stupid questions, just stupid people." Let me tell you that they are both wrong.
There are stupid people giving stupid answers to stupid questions. During some recent conversations I have had with
a) Dealers/Owners/GMs/ and one obtuse GSM
b) Salespeople/Internet Sales Managers
c) Consumers (recently and in the past)...
...I've been asked some exceedingly dumb questions.
Let me preface this by saying that I've asked very stupid questions. When I entered the car industry at age 25 from the liquor business, I knew ABSOLUTELY NOTHING about cars. They were never a passion of mine. Selling and marketing was. Never cars. I knew how to drive, but to this day I can't change oil or replace brakes no matter how much I would try.
During my recent presentation at Digital Dealer, I even admitted that I had been selling cars for 1 whole month before I got the nerve to ask another salesperson, "what is the difference between hubcaps and alloy wheels?" I honestly didn't know. I was ashamed but both were the same damned color! The salesperson, with no hint of superiority, answered my question...showed me on a couple of models. I always remember how he didn't make me feel stupid...though I was. Oh, I was. I could drink a glass of wine (I was from the industry) and tell you the grape at the age of 24, but I couldn't find the frigging latch quickly to pop a hood.
So hurl your insults, or better yet, add on some STUPID QUESTIONS that you've been asked. Whether you are a Trainer like myself and get asked dumb things daily (to which I happily provide answers without any cockiness because I know I am helping someone), or you are an Internet Sales Person that has idiotic requests and questions thrown at them daily...I'd like to hear it.
Here are a few that I recall -
An Internet Sales Manager I was on the phone with claiming he was a top dog at his store stopped me in mid-sentence and asked
"what did you say?"
"I said, depending on your CRM tool, you should be able to..."
"Wait, what? What the hell is a CRM tool?"
"Customer Relationship Management tool...or Customer Relationship Manager tool if you are in the east."
Long story long, he was the top dog ISM at his store and never heard of a CRM, ILM, and didn't use one either. He used Outlook. That is a stupid question in that context. I mean, it is your career, READ A BOOK.
I was once showing an older lady a vehicle and got to the feature of cruise control. "What does that do?"
"Keeps you at a constant rate of speed during longer drives."
"What happens when my foot falls asleep then" she asked?
To this, I had no answer.
Yesterday, while closing a deal on-site at a store with a General Manager, said he was paying a Google company $3,000 a month. After clarifying, I asked him if he measured the results from his SEM campaign. "My what?"
"Search Engine Marketing."
"Pay per click. The $3g's you are paying to show up on Google."
"The yellow boxes? That's what it does?!"
Shoot them over. Let me hear them. Should be fun.