Professional Community for Automotive Marketers, Car Dealers, OEM and Suppliers
I'm game William. Would you care to elaborate on which products you are referring to?
As for self promoting. This venue (ADM) has the ability to rocket posted comments to front page Google... I can't think of too many other ways (without paying) to get a message out there that fast. (Self) Promotion is what most members do here by sharing their (mostly positive) experience(s).
Seems like a win / win to me...
For the sake of not starting a verbal war, I would gladly share with you personally the products that I have personal experience with not working as advertised. Havent found one and I mean not one CRM that actually integrates and functions properly with any DMS with reports that work. I am currently on them all and I push every button and shift every gear in them.
The win / win doesnt tell the truth about the product, so the dealers dont win. Isnt that what this forum represents to do?
No verbal war here. Just sharing. Real life. I'll keep it positive. Do you see a problem with:
Reynolds & Reynolds Contact Management. It integrates (as is should, R&R is the DMS provider). It is basic vs. others I have experienced... (Higher Gear, Vin Solutions, IMagicLab) And allows for custom setup and reporting. Custom set up requires a learning curve and a number of calls to their very attainable, helpful and knowledgeable support staff.
(Hostile, Third Party) Integration is a tough proposition. If the DMS provider shifts a field or two with an update... the errors are off to the races. The reason I have been exposed to so many CRM systems in just a couple of years is because of "integration" promises that did not work out. How much of that was the vendors fault and how much was the dealers is up for grabs.
Win/Win seems like a reasonable goal in any transaction that is going to last after the sale. I have an idea of what your referring to.
As a matter of Fact Contact Management is the exact product I am dealing with in Minn where the DMS records are duplicating in the CRM to an astounding degree and not allowing service records to be accessed by the desk management staff nor the service department to see if the vehicle was actually purchased up front. We can not get 25% of the reports to function and make sense. I have 15 years experience on CRM tools and I have been consulting this longer than their tools have been in existence, so I know how to use them. Direct language to Reynolds with unsolvable solutions. And they own both sides of the deal. Guess what they are in the middle of a complete redesign. Wonder why??? I currently work on every system you mentioned above and EVERY one of them is extremely flawed in their execution and their training is poor. No matter how helpful you think they are, their stuff doesnt work as advertised and often cant be made to or is in some future release with an undetermined date.
There is a setting in the Contact Management Admin and Setup section that controls the rules by which new CM customer records are matched and attached to existing Reynolds ERA DMS customer numbers... If you are getting excessive creation of duplicate customer accounts as a result of leads and data entry within CM, it is usually because the settings are too restrictive on the matching of new CM customer profiles with existing ERA customer profiles... This is, quite simply "User Error" and does not reflect a flaw in the software, it (again) simply reflects the ignorance of the people deploying a CRM system without bothering to take the time to learn how it works... Ignorance, plain and simple.
You know when it is NOT ignorance? When certain managers change the settings to prevent the annoying issue around "new" customers/leads being matched up to records which show another salesperson was either already working with that customer, or the customer previously did business with a different salesperson in the dealership. In many cases, the desire to prevent the splitting of deals outweighs the proper use of a system to connect new customer activity with previous, or historical transactions and activity... I have personally seen this far too many times. Again, this is not a software issue, it is a management issue.
William, there has never been any censorship within ADM for those who choose to speak out about products that do not work... You may be thinking about one of the other sites. I know for a fact that some very large companies have used heavy handed tactics to try and intimidate people posting their opinions on ADM, but those tactics are always outside of this site itself, WE DO NOT CENSOR RELEVANT OPINIONS!
Now, with that said, i blew out a spammer's article on Coach Luggage this morning, and Canadian Pharmaceuticals have been worse than a bad case of Athlete's Foot... But, please do share your opinions! We value what you have to say and if somebody's product doesn't work, please share your experience with it.
Please do not put ADM in the same category as other sites which i have seen squash criticism of products being sold to car dealers... There are plenty who may challenge your opinion, but other than personal insults, cuss words, pornography and spam, we do not censor.
Glad to hear this Ralph and glad to see the post on there. I sent you my vendor info, have you posted it? :)
You've been listed in the consultant directory ever since you sent me the message.... The consultant directory shows up with its own listing on Google SERP and is accessed from the drop-down menu below the "Member Directory" tab on the ADM menu bar:
The following Automotive Consultants are available for providing a variety of services to New and Used Vehicle Dealerships throughout North America, and they have been vetted through the ADM Professional Community based on their articles and guidance as knowledgeable and skilled at their respective areas of specialization... Plus, unless I (Ralph Paglia) have personal first-hand knowledge of a consultant's skills and capabilities that are adequate to merit calling yourself an "Automotive Consultant, you do not get listed here!
Each consultant's name is linked to their ADM Professional Community Profile where their references, blog article listings, photos, videos, links and contact information are available to prospective and current clients. The list is in no particular order, except a few of my personal favorites closer to the top:
PLEASE NOTE: If you have experience working with any of the Automotive Consultants listed in this ADM Professional Consulting Services Directory, please post a comment about your experience with them, pro or con!
I guess I didn't make the list Ralph!
Ooops... My BAD!
As they say in the movie "Avatar"; "I see you..."