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Teach Customers to Use Tech
By the Center for Performance Improvement
Connected navigation, Bluetooth phone and streaming audio, Apple CarPlay and Android Auto are just a few examples of tech features now commonly found in new cars. It’s no surprise some customers are having trouble ...
Your Technician Shortage Is Not a Good Excuse
By the Center for Performance Improvement
From New York City to Los Angeles, Fargo to Albuquerque, dealerships are scrambling to fill empty workbenches with experienced technicians. There’s a problem with blue-collar jobs in the country, and automotive techs ...
The New World of F&I – Phase Two - Prep the Deal with What’s Best for the Customer
By the Center for Performance Improvement

Before the customer sits with the financial services advisor – remember, the role has changed – the deal needs to be worked up. It’s the job of the sales manager and/or the financial services advisor to handle this part of the ... 

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